Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11547051September 28, 2023
POWER TRAIN
- There was a recall issued in Feb'23 related to the clutch on manual transmissions, however a remedy has yet to be announced as of 9/28/2023 - Started experiencing issues with clutch in May'23. Clutch would slip while switching gears, gears would grind while shifting, engine would rev while maintaining gear, as the clutch/gears would slip in & out. No warning lamps or messages alerted related to this issue. - Took vehicle to dealer for inspection in May'23, dealer confirmed the clutch disc and release bearings were worn and the pressure plate and flywheel had hotspots and potential cracks, which is what was called out in the recall - dealer replaced flywheel clutch assembly, pressure plate and release bearing in Jun'23 - submitted expenses per recall guidance for reimbursement, but told by company that reimbursements will not be processed until remedy has been determined. 7 months and no remedy announced, and to hold reimbursements on fixes directly related to the recall are unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546382September 25, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 65–70 MPH, shifting from fifth to sixth gear, an abnormal burning odor was detected. The Auto START warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the clutch plate was burned. The vehicle was not repaired. The contact called the manufacturer and was referred to the dealer for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 23V116000 (Power Train). The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546005September 22, 2023
STEERING, WHEELS
Occasionally, the vehicle's front wheels bounce out of control at normal and high-speed. It appears to happen on the right front.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545628September 20, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545390September 19, 2023
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 30 MPH, there was an abnormal banging sound coming from underneath the floorboard. The contact stated that the vehicle stalled, and smoke was coming from underneath the vehicle. The contact stated he was not aware of any warning lights being illuminated. The vehicle was towed to a dealer. The dealer diagnosed and determined that the transmission case was cracked open and severely damaged, and the transmission needed to be replaced. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544588September 14, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact stated while driving at undisclosed speeds, the transmission was slipping. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544271September 13, 2023
POWER TRAIN
clutch smoking and burning smells also audible chatter going into gears and slipping in some gears open safety recall for clutch and no one wants to help me???? since jeep hasnt put out a fix???? the fix is to replace the clutch and pressure plate asy with an aftermarket asy. but i can get anyone to step up and make it happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544379September 13, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that parts were not yet available. The contact stated that the vehicle hesitated while shifting gear. The vehicle was not taken to be diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542620September 5, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542749September 5, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact stated that while her husband was driving at an undisclosed speed, he became aware of an abnormal burning odor inside the vehicle. The contact stated that her husband stated that the gear shifter was inoperable. The contact stated that the vehicle was taken to the dealer where it was diagnosed with clutch failure and that the clutch needed to be replaced. The contact stated that that she received notification of NHTSA Campaign Number: 23V116000 (Power Train) and was informed by the dealer that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541596August 30, 2023
POWER TRAIN
My recently purchased Jeep Wrangler (certified pre-owned) [XXX] was included in the NHTSA recall #23V-116 which can result in a fire arising from a fractured clutch plate. Due to this significant safety risk, FCA has prohibited all dealers from selling manual transmission Wranglers models from 2018 to 2023. Therefore, it then comes as a total surprise that the dealer which sold the vehicle as Certified Pre-Owned declined to take the SUV back despite being still within warranty, driven for less than 3.000 miles and still with an opened unfixed safety recall. Attempting to remediate the situation I offered them the option of having the vehicle repaired - at their cost - with quality aftermarket parts, such as the CenterForce clutch assembly kit for Jeeps, but was also denied. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541383August 29, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle decelerated unintendedly. There was no warning light illuminated. The contact attempted to shift gear however, the vehicle failed to respond. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer scheduled an appointment however when the contact took the vehicle to the dealer for the recall competition it was confirmed that the parts were still not available. The dealer rescheduled the recall appointment in hopes the parts would be available by that date. The manufacturer was made aware of the failure. The failure mileage was 40,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541077August 28, 2023
POWER TRAIN, STEERING, SERVICE BRAKES
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540866August 26, 2023
STEERING
2018 Jeep Wrangler. Driving at 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, service, the four-wheel-drive, and other unknown warn lights are illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. I was able to veer to the side of the road. . Additionally, the vehicle failed to shut off as needed. The vehicle remained in Accessory Mode for 15 minutes and restarted independently. The failure has been reoccurring. The vehicle was taken several times to the Jeep dealer; the dealer was able to duplicate the failure. The vehicle was not diagnosed nor repaired because I can’t get an appointment for over two months. The failure mileage was approximately 45000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540895August 26, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
there is a recall, 19A, that has no fix yet. the "this-might-happen" happened to me. clutch plate hot, hole through transmission, near melted fuel lines. got it fixed, major work $6000. Chrysler won't reimburse me because "there is no fix for the recall yet." that is the point. my car sustained major damage due to the recall issue with no fix. when they do find a fix, the replacement parts that i have now will still have to be fixed. nothing, including 3 weeks rental, covered under extended warranty because it is a recall issue. recall reimbursement documentation not processed because there is no fix. they have been running me around for almost 2 weeks. i am not someone who can drop $6000 without major pain. i paid with what cash i had, financed what i could at 23%, and had to have a friend use her credit card for the rest. i have nowhere left to turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540566August 24, 2023
STEERING
when traveling highway speeds at ~55 MPH if the car hits a pot hole or bump in the road the steering pulls left and right aggressively and will not cease until the car is stopped. this is very dangerous at high speeds, as the car is vibrating so badly control of the car is very difficult. The car has been inspected by the dealership and we were informed they could only make adjustments based on manufacture recommendations, which included alignment and tire balancing, and the car was returned to us in the same condition. The steering damper was replaced by another service center at our own costs and the problem persists. The dealership suggested "selling the car" as they are unable to resolve the problem. The problem continues to persist which is a great concern, that it can not be resolved or corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540304August 23, 2023
ELECTRICAL SYSTEM
Uconnect system started to control the HVAC, Sound, Phone, any other buttons that are available in the system. 8/22/23 I was traveling to my destination with the windows up when I noticed my Uconnect screen starting to click buttons without my input, I attempted to turn it off, but was unable to do so. I pulled over and turned the vehicle off and made sure to open and close door. When I turned the vehicle back on the issue stopped and I drove away. Approximately 1 mile later the music started blasting at full volume and HVAC system blowing hot air (84 degrees) all the way up. It caused me to almost lose control of my vehicle and required me to pull over on the side of the road. I was able to record approximately 10 seconds as proof of the concern. I turned off the vehicle and contacted Arrigo jeep and explained what had happened. They advised me to bring the vehicle in, which I did the same day. I explained what had happened and was advised by [XXX] and a service advisor that this has happened to many vehicles and It can be a software issue or delaminating of the screen. I left the vehicle with them to check. I went online and researched the concern I was having and what the service advisor had told me. Upon further research I found this is a problem plaguing Uconnect system like Arrigo confirmed with me. I was contacted on 8/23/23 by Arrigo who advised me that they could not replicate the problem, and since they couldn’t replicate it or find any codes there was nothing that they could do. This is a dangerous situation that could have caused me to crash the vehicle. Arrigo Jeep should be responsible for further researching and correcting this issue as soon as possible. There was NO warning that this concern would happen, and the dealer response is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540420August 23, 2023
POWER TRAIN
Clutch is making unexpected burning smell (after normal driving). Clutch pops out of gear while at highway speeds, and when in 4-wheel drive. Sometimes grinds during shift for no apparent reason. FCA says there is a recall effecting my vehicle, but part is still not available. FCA sends me to dealership for assessment. Dealership says there is nothing they can do as part is not available and they are..."at the mercy of Jeep." I'm afraid to drive the vehicle. It is my only vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540119August 22, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540219August 22, 2023
VEHICLE SPEED CONTROL, STEERING, SERVICE BRAKES
The power steering with no warning, just quits, working, get warning signs that the ABS is not working, included with the traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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