Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11558592December 5, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, he noticed a burning odor. Additionally, the contact stated that he heard an abnormal grinding sound and noticed that there were unknown black fragments propelling from underneath the rear of the vehicle. The contact then noticed steam rising from underneath the hood. The contact pulled to the side of the road. The contact stated that upon attempting to lift the hood, he noticed that the hood was significantly hot. The contact allowed the vehicle to cool down. An exclamation warning light was illuminated. The vehicle was then towed to the residence. The contact stated that he attempted to test-drive the vehicle; however, the vehicle failed to go into gear with the clutch being inoperable. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The local dealer and a second dealer Keene Chrysler Dodge Jeep Ram (410 Winchester St Behind, Keene, NH 03431) were contacted and informed the contact that the failure could be related to the recall; however, the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted, but no further assistance was provided. The failure mileage was approximately 52,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557203November 28, 2023
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
Jeep dash warning lights will randomly all come on at once. This includes service shifter, service airbags, service braking system, ABS warning, cruise control disabled and many others. When it does this, which is daily, the power steering goes out completely at highway speeds and sometimes curves. This has caused me to nearly hit other drivers head on with my family in the vehicle with me. It has left me stranded many times by not recognizing the key fobs and locking the transmission in park at stop lights. I just bought the vehicle, with 64000 miles on it, in October as my primary transportation and I am afraid to drive it. This has caused me severe hardship and endangered mine and my family's life on several occasions. This problem is extremely common with my model year, as seen on several online forums and Jeep has refused to acknowledge the problem or recall the vehicles. It was purchased from a Jeep dealer, Tim Short of Middlesboro Ky. I can understand wear and tear on vehicles, but this has been an issue with 2018 Jeep Rubicons for years. If this problem goes uncorrected, many people WILL die as a result of this issue. Autos are the only thing I know of that, if defective, cannot be returned for a full refund. Something should be done, since I have an 800 dollar monthly payment and nothing to show for it. Thank you for any help you may provide.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556648November 24, 2023
STEERING
I own a 2018 Jeep JL Rubicon Wrangler. My complaint is the steering issue that NHTSA already is aware of and has a TSB issued on this particular malfunction. After spending a substantial amount of money for such vehicle, and there being a major issue with the aluminum steering box, I feel this should be an actual recall Jeep should make right for all of their loyal customers. Every forum I read about this steering issue, it is the same complaints, that Jeep should be responsible for replacing the Aluminum box with the steel steering box they have already upgraded to after 2020, because they knew it was an issue. My steering is very sloppy, I have already had a mechanic try to tighten the steering box and said it cannot be tightened again, and next time it needs to be replaced. I should not have to spend almost $1200 for an issue that is not my fault nor is it normal wear and tear. I feel unsafe in my vehicle no matter what speed I am going. It is all over the road and I am surprised a police officer has not pulled me over thinking I am driving drunk because the steering makes the vehicle sway from one side of the lane to the other and has to be corrected all the time. My fear is, one day I will not be able to control the steering because something will let loose and cause me to vere off the road and hit an obstruction, or worse, hit somebody else. This is not covered under warranty once the vehicle hits a certain number of miles, which I am over and many other people are too. Please take this matter serious and look further into it to see how bad this issue really is. It is not safe for all these Jeep Wranglers to be on the road with faulty steering boxes, which is a major part of the drive system in a vehicle. I don't have any children, but I can imagine the many of people who do drive these vehicles and has children in the cars with them on a daily basis, and has no clue there is a major issue going on with their steering. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556671November 24, 2023
STEERING, SUSPENSION
Vehicle started rattling uncontrollably on Interstate 95 north, Just north of Richmond Hill, Georgia. We had to pull over and we inspected the jeep for damage. No noticeable damage and we turned around and went home and switch cars. We read that this could be the aluminum steering box or the Jeep rattle. We feel these are known defects that Jeep should be responsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556324November 21, 2023
STEERING
Have multiple experiences of steering wobbling and jeep is not in control causing frightening situation. Few times jeep departed lane and caused stress to both me/my wife and nearby drivers. Is there anything someone can check this issue and make Jeep accountable if they have problem and let us know what to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555237November 15, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 55 MPH, he noticed an abnormal melted metal odor. The contact veered to the side of the road. The contact stated that he inspected the hood and underneath the vehicle, but no issues were found. The contact stated that the odor persisted as he was driving back to his residence. The contact also stated that while changing gears, the clutch went down to the floorboard and failed to rise. Additionally, the gear shifter was loose, and the transmission seemed to be on neutral (N). The contact stated that another driver then alerted him that there was fire in the front of the vehicle. The contact immediately pulled to the side of the road. The contact then saw fire coming from the cowl. The contact and his partner immediately exited the vehicle. The contact then remove his belongings from the rear seats. The contact stated that he opened the hood and noticed that there was fire in the engine compartment. The contact stated that the fire extended from underneath the engine compartment to underneath the front driver's and passenger's seats. The contact was able to extinguish the fire with two cases of water bottles. The fire department later arrived at the scene and filed a report. The contact was unsure whether a police report was filed. The contact stated that he sustained minor burns on the left wrist and on the right hand. The contact did not seek medical assistance. The vehicle was towed to the contact's residence. The insurance company then towed the vehicle to a tow lot to be investigated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V116000 ( Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11554314November 9, 2023
ELECTRICAL SYSTEM, STEERING
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 35 MPH and making a slight left turn, the vehicle lost power steering functionality. The contact was able to stop the vehicle. The contact stated that there were several unknown warning lights illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The contact stated that the failure was intermittent but became a recurring failure. The vehicle was taken to a dealer to be diagnosed and it was determined that the computer system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554393November 9, 2023
POWER TRAIN
The first recall was issued almost 3 years ago and the "repair" was to add to a software update to solve with a mechanical issue. A warning light would be set to go on if the temperature of the clutch/transmission got above a certain temperature. This doesn't resolve the actual problem of a poorly designed clutch assembly. The second recall is for the same issue and has had a status of "remedy not available" for too long. The clutch assembly can overheat but the clutch also regularly slips creating acceleration issues. There have been countless occurrences of pulling into traffic and the clutch slipping and almost being hit by other vehicles. In addition, the potential for the transmission bell house to fracture and the vehicle to catch on fire is a major concern. There are many posts in online Jeep JL forums. There is a "jeep clutch recall" facebook group with man examples of these issues and the lack of concern from the manufacturer to offer a solution. Stellantis seems to know there is an issue but has been in no rush to rectify the situation. There has been very little communication about this issue and local Jeep dealerships never have any more information that consumers do. We need to have new clutch assemblies installed or be given a simple and quick way to be reimbursed for having an aftermarket clutch assembly installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553065November 1, 2023
STEERING
2018 jeep wrangler unlimited sport intermittently looses power steering while in motion at high speed causing the inability ( lack of driver control) to react to road conditions. Multiple alert lights flash including ABS power steering off, gear shifter off. This has happened multiple times during highway driving as well as on city roads. It is available for inspection upon request. Chrysler, Dodge, jeep, ram, fiat of Santa Barbara denies ability to detect or repair the problem. According to the jeep forum, this appears to be an ongoing issue on the 2011-2018 models. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552878October 31, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
The clutch plate has failed on my 2018 Jeep Wrangler. I brought it into the dealer to take a look at it when I was experiencing the clutch slipping while shifting into first gear and also the "Service Auto Start Stop" indicator illuminating. Once the indicator illuminated, it also prevented by cruise control from working. After the dealer conducted troubleshooting of the issue, they told me that it was due to a safety recall on the clutch plate but that parts were unavailable. This appointment took place on August 4th, 2023. I was told that this issue could lead to a fire, so I have not been driving the vehicle since then. As of October 31st 2023, they still do not have the necessary parts to fix the issue. In the meantime, I've had to arrange for alternate transportation which cost me ~$3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552021October 26, 2023
STEERING
On several occasions, within the past year to year and a half, and when periodically driving my 2018 Jeep Wrangler across any sort of rough patch on the road, I would experience a severe and sudden shaking of the steering wheel along with very strong vibrations coming from the entire front end of the vehicle.......unfortunately however, I do not have any confirmation of such from any independent repair facility, nor has any independent inspection taken place, and without any warning ever from any interior "idiot" light, lamp, and/or the like. The recall notice I received earlier this year indicated that this phenomenon was the result of a failing steering damper. I subsequently submitted a purchase receipt along with a proof of payment for a new damper which I then self-installed. Now the "customer care" people @cac.stellantis.com won't reimburse me for the part because I did not have an independent repair facility install this very simple part to replace. Never did I receive any notification, nor was any information ever made privy to me, that independent installation was an absolute requirement for part reimbursement. Can you please help me reason with these people? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549801October 13, 2023
ENGINE, POWER TRAIN
The contact owned a 2018 Jeep Wrangler. The contact stated that while driving at 60 MPH, the vehicle had lost power and had shifting issues with the manual transmission. The contact noticed smoke from under the hood and tried to pull to the side of the road. While pulling to the side of the road, under the hood had caught on fire. The contact was able to pull to the side of the road safely. The automatic shift warning light was illuminated. The vehicle was towed to a scrapyard. The origin of the fire was unknown. The fire was located under the hood. The fire department had extinguished the fire. A fire department report was not filed. A police department report was not filed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11549531October 12, 2023
ELECTRICAL SYSTEM
Jeep is aware of faulty cluster packs that operate the dash and guages. They have stated it was a software issue (but the flash did not fix), but as soon as it is out of warranty they now say the cluster pack needs replacing for over $1000. The faulty system, reported all over Jeep blogs, results in a complete loss of gauges, speedometer, temp, etc leaving the driver in an u safe scenario of operation and putting others on the road at risk. This has happened to our other Jeep as well. When we contacted Jeep corporate we were told we would hear something within 24 hours, and never heard from them. This happens randomly until complete failure occurs. This started early in the ownership of the new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549612October 12, 2023
STEERING, SUSPENSION
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 70 MPH, the vehicle drove onto a bridge and suddenly began to wobble and vibrate. After reducing speed the driver was able the regain control of the vehicle. The failure continued to occur anytime the vehicle drove over a bump in the road while traveling at highway speeds. The vehicle was taken to the local dealer who diagnosed that the steering dampener needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 30,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549345October 11, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at 2 MPH, the engine started backfiring, and the vehicle was shuddering. Several unknown warning lights were illuminated. The vehicle was taken to an unknown dealer to be diagnosed; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547931October 3, 2023
UNKNOWN OR OTHER
Paint bubbling and Rust accumulation on all 4 doors and door hinges, hood and hood hinges and varius body panels. Jeep has been taken to a Jeep dealership and no further communication from Jeep on if this is going to be corrected or not. Engineers should know not to put steel and aluminum together without proper coatings or protections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547932October 3, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the transmission slipped out of 2nd gear, with an abnormal grinding sound. The contact stated that the vehicle failed to properly accelerate. The vehicle was not repaired. The failure mileage was 68,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548071October 3, 2023
UNKNOWN OR OTHER
There has been a recall since February 2023 that has not been handled yet. I have yet to receive any information on how they are handling this recall that is a potential fire hazard. 10 months should be sufficient time to be in touch with consumers. I was told when I called the manufacturer that I could use my warranty. I will not use a warranty on a recalled issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547819October 2, 2023
ENGINE
Head gasket failed due to a manufacturing flaw in the engine block. Coolant leaked internally from the cooling passage into cylinder one causing a hydro lock. No external leaks. Engine is damaged beyond repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547407September 29, 2023
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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