Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11573314February 22, 2024
SEATS
I have already had this replaced, at a direct expense to me, due to the concern. Jeep has a Technical Service Bulletin (S2023000009) about the passenger seat. It began as a popping/knocking noise in the butt/inside of the seat. My dealer had to replace the lower seat frame/track completely, based on the concern and the bulletin. Before replacement, the seat was audibly broken, with great concern for the safety of the passenger in the event of a crash. Can this be looked into and why it is not a recall? If a recall, I assume I can be reimbursed for my out of pocket expense. I did not want to wait for a recall, as I was concerned for my passengers' safety, as the inside frame of the seat was broken. The dealer told me since it was just a TSB, and not a recall, it was not covered by Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572900February 20, 2024
STEERING
The steering wheel locks while driving. There seem to be no specific circumstances that cause it. There are forums with other Jeep owners having the same issue. It is definitely a safety concern and should be a recall. The recall that was done did not fix the issue. Dealer and Jeep do not care and will not replace the steering components which Jeep has done before. They can’t duplicate it driving it only 42 miles. The problem is you never know when it is going to lock. The last incident happened on 1/16/2024 but it happened 3 other times in the last few months before this last time. It has been at the dealer since 1/16/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572927February 20, 2024
SUSPENSION, WHEELS, STEERING
Has a severe wabble in the front end at 70 MPH to about 73 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571608February 13, 2024
POWER TRAIN
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570724February 8, 2024
SUSPENSION, STEERING
Death wobble when hitting a bump over 50 mph. Only 31K miles but out of warranty. Dealer repalced track bar, but it didn't reslove the problem. Waiting on a dampener replacement. Both I hve had to pay for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570606February 7, 2024
VISIBILITY/WIPER
wiper quit working. we replaced fuses and relay, we replaced wiper motor did not help problem, we replaced wiper switch didn't fix problem and still trying to order a new fuse box to try that and still not working we are still without wipers and trying to track down the problem to get them to work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570043February 5, 2024
STEERING
Customer Satisfaction Notification [XXX] Steering Damper The 2018 Jeep Wrangler is experiencing what many are calling "The Death Wobble" due to the fact that when driving at speeds exceeding 50 MPH or so, the vehicles steering system begins to shake uncontrollably. We purchased the vehicle for my son preowned on May 4, 2023 and at that time it seemed to be working fine. However, a couple of months later when I was teaching my son how to drive the shake started and its gotten progressively worst ever since. At first we thought it needed an alignment but that didn't help much. We then took it in for another alignment at Firestone where they reported the wobble and advised me that many Jeeps of that year were being recalled for the Steering Damper issue. I called the FCA Service number (1-800-853-1403) and opened case number [XXX]. I was told that I must take the vehicle to a Jeep Service Center which I did immediately that same day. The Jeep Dealership confirmed the issue and its severity, advising me to call the recall center again. Today when I called FCA again they refused to let me speak to a manager and told me the case had been closed. They refused to help me with this issue based on a technicality. It seems our Jeep is a JK Unlimited and they recalled the JL of that same year (2018-2019). The death wobble looks and feels terrifying because you can lose control of your vehicle. My son is a new driver so this is even more worrisome to me. I've read that many accidents have already occurred due to this issue. However, no one at the FCA is helping me with this widely known issue and I do not know what to do. We simply can not afford the $4,200 bill to fix it and by driving it I am putting the driver and other innocent bystanders in danger as well. Please advise on what I can do next. Thank you for your time and consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568120January 26, 2024
POWER TRAIN
I was stopped at a traffic light, when the light turned green, I started to move forward and in approximately 6-7 feet the vehicle come to a complete stop. The engine was still running, the engine light came on and the letter on the shifter started to blink. The rear tires/drive train locked up. This through me forward and I was wearing my safety belt. The vehicle was towed to a jeep dealer ship; the car had to be dragged onto the flat bed. The tow truck driver needed to use a soup product to slide the car on the street and on to the bed. I will not hear back from the dealer ship till next week on exactly what happened. I was coming out of the mall parking lot to get onto the Garden State Parkway. If I had been on the Parkway doing 65 mph, I firmly believe I would have been severely injured. I have been told by the dealer ship they have seen this throughout the brands. The dealer ship sells and services Chrysler, Dodge and Jeep. This is not the dealer I purchase the wrangler from. I purchased this vehicle as a certified used. I find this incident very disturbing and I am seriously concerned about someone getting severely hurt or worse a fatality. I would like to further discuss this with someone, this needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567511January 24, 2024
STEERING, SUSPENSION, WHEELS
When going over a bump in the road at speeds above 35 mph the front end shakes the steering wheel and it feels like the front end is jumping up and down and is hard to control. I have spent over 1k in parts and labor including a new stabilizer shock, drag link, tie rod ends and more. It still does it even after these repairs. The front end has been aligned and tires and wheels balanced. The vehicle is dangerous to drive and there does not seem to be a fix for it. FCA said replacing the steering stabilizer would fix it but had no effect. The cause has been labeled unable to determine. I habe had it at two different shops and a lotnof suspension/steering pieces replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566615January 19, 2024
STEERING
I was driving my Jeep Rubicon 2 door with manual transmission 32,000 miles out of town which I don’t normally don’t due because the steering is sloppy. I have spoken with Jeep Cares about the issue multiple times it’s been this way since I got it with 14,000 miles. It feels dangerous to bring it up to 65mph. The other day I got a death wobble after hitting a small bump in the road in it. I am a combat veteran with two tours one in Afghanistan and one in Iraq. Let’s just say I have PTSD from driving this thing. I can’t believe someone hasn’t been killed yet. The NHTSA needs to do more on this issue. The complaints are real and this needs to be addressed. I want to sell it but can’t put this out there to be resold and possibly kill someone. I guess I’m back to Sunday drives in it in and around town. Jeep needs to fix this issue! NHTSA you need to hold them accountable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566403January 19, 2024
STRUCTURE:BODY
Water is inside passenger seat and driver side Always is raining water problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566476January 19, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
My vehicle defrost was on for the back defroster on my way to work as it was one of the coldest days where I live. I work for the fire department and work 48 hrs on. The second day of my shift one of my coworkers noticed the back window broken out on my jeep. Upon looking at what caused it there is burn marks where the rear defrosters touch the window. I initially called the police but they agreed the window was broken due to the rear defroster wires burning the window causing it to break out. Jeep sent out an engineer and is denying all liability. There are TONS of people reporting this on the jeep forums/blogs. I have pictures to prove the burn marks. It appears it happens so often that a jeep sales company “Quadratec” is sold out of replacement rear windows. One guy posted on the Jeep Forum it happened while he was driving 70 on an interstate. Another gentleman posted it happened two times to him as his rear window just broke out. There are tons of pictures on the Jeep blog as well. I have several pictures of mine and it’s still broken. I’m due to get it repaired on Monday Jan 29, 2024. I can forward all my pictures if need be.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565060January 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at various speeds, the ABS, traction control, and other brake-related warning lights intermittently flashed on the instrument panel. The vehicle was initially taken to an independent mechanic where it was discovered that the module for the braking system was defective and needed to be replaced. The contact was referred to a dealer but was given a diagnostic fee to have the vehicle serviced. The contact later discovered the part that was needed to repair the vehicle; however, the contact was informed by several dealers that the part needed was on backorder. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565125January 12, 2024
STEERING
Power steering has been locking up at higher speeds above 40 mph. When slowing down to 30 mph the power steering operates again. You can feel the steering tighten up while driving and makes very difficult to change lanes, much less do a full turn. When the power steering kicks back in causes you to overcompensate steering. Almost had a head on collision on street. Also almost drove off of freeway overpass. Dealer has confirmed issue. They have had my automobile for over 3 months with no solution. Numerous posts have been made on Jeep Wrangler forums about same issue. Seems to be exclusive to JL. I only had vehicle for 3 weeks. Issue started in 1st week of ownership. Progressively got worse. Dealer replaced gear box, power steering pump, power steering lines, rebooted software, and replaced center of steering wheel as well. None of these repairs have worked. Concerned Stellantis is not taking this issue seriously and don't want to see anyone hurt. I just want a safe automobile to drive. No warning lights have been gone off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564470January 9, 2024
SUSPENSION, STEERING
The vehicle experiences a sudden and dramatic steering wheel shacking with intense vibration and loss of steering control. Seems to mostly happen at speeds above 40 miles per hour when making a turn or after hitting a road imperfection. The dealership has informed that his is related to the “Customer Satisfaction Notification V41 Steering Damper” [XXX] ) and that it should be brought in for service. The issue is that I have attempted to schedule said service over the last few months, however the dealers tell me they are out of stock for the parts needed and can’t use aftermarket part to repair. (The date of incident is a placeholder, this is an ongoing issue) Given that this has been identified as a safety issue, that can cause loss of vehicle control endangering the safety of its occupants and others on the road, NHTSA should pressure Stellantis/FCA (Vehicle Manufacturer) to find a quicker and permanent solution to this problem. Perhaps to include reimbursement for parts and labor outside their dealerships. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562612December 29, 2023
STEERING
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at high rates of speed, the contact lost steering control of the vehicle after driving over a bump in the roadway and the front end of the vehicle started shaking uncontrollably. The contact stated that the failure occurred without warning. The vehicle was taken to a dealer and the contact was informed that the failure was related to the steering damper. Additionally, the contact was informed that the part needed to be replaced every three years. The manufacturer was notified of the failure and informed the contact that parts were on backorder. The vehicle was not repaired. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562258December 28, 2023
STRUCTURE:BODY
My door and hood hinges are severely corroded; this is a known issue that has resulted in a TSB. However, dealers are unwilling/unable to complete the repair work due to the high volume warranty claims they receive related to this issue. My door hinges have corroded to the point that they’ve undoubtedly lost structural integrity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559965December 13, 2023
UNKNOWN OR OTHER
While driving my daughter to daycare, the rear window spontaneously exploded. The vehicle was stopped at a traffic light. Our daughter was in the backseat in a rear facing car seat and she was inconsolable after the event due to the loud sound. We had had several issues with the read window. The defroster keeps coming off despite multiple attempts by several dealerships to repair. We then the window replaced in fall 2021 but the defroster kept detaching so we gave up and just accepted it the poor design. There are several reports on Jeep forums of spontaneous explosions similar to this and rear defroster detaching. None of this issues have resulted in a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559490December 11, 2023
POWER TRAIN, STRUCTURE
The contact owns a 2018 Jeep Wrangler. The contact stated that while he was sitting at a stop light, the service shifter warning light illuminated. The contact stated that the service shifter was inoperable, and the vehicle would not move. The contact stated he turned the vehicle off and back on but the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed as a failed service shifter and the service shifter needed to be replaced. The vehicle was repaired. The contact stated that in addition, the vehicle had a corrosion failure. The contact stated that the engine fan continuously came on, and it prompted the contact to check the antifreeze level. The contact stated when he removed the antifreeze container's top he noticed a rust bubble on the opening of the container. The contact stated he inspected the vehicle and noticed corrosion on all the door hinges, the bottom of the door frames and the tailgate. The vehicle was taken to the dealer and the contact was advised that the repair would not be covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559569December 11, 2023
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 45 MPH, she became aware that the electric power steering was not functioning properly after the steering wheel locked in position. The contact was able to pull to the shoulder of the roadway to restart the vehicle, and the power steering functionality returned. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the alternator. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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