Jeep Wrangler Complaints (2020)

618 consumer complaints on file.

#11659013May 5, 2025
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The instrument panel cluster in the 2020 Wrangler Sahara seems to have failed. As such, the driver cannot read the gas gauge, tire air pressure, and other vital metrics. There is a recall on this issue (30B), however my VIN is not included. I would kindly ask to see if my VIN should be included. The Wrangler has approximately 57,000 miles. This problem has been diagnosed by Capitol Garage in Willimantic, CT, Gary Bennett (Service Advisor). 860-786-4759 Jeep Customer Care Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657970April 30, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated that when the vehicle was started, the A/C system failed to function as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the instrument cluster had failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657815April 30, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated while driving at approximately 25 MPH, the instrument panel darkened and became inoperative. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel had an internal short circuit and needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656779April 25, 2025
ENGINE, TRACTION CONTROL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated while driving 35 MPH and decelerating while approaching a stop light, there was misfire coming from the engine, and the traction control activated, causing the brakes to become inoperable. The check engine warning light was illuminated. The “Service START/STOP System” message was displayed. The vehicle was taken to the local dealer, where it was diagnosed and determined there were metal shavings in the oil. The dealer recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, and confirmed there was no warranty or recall coverage on the vehicle. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656597April 24, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Had gas leak on lower part of engine leaking gas from the high pressure fuel line took it to a dealer ro so the repairs Jan 29th 2025 and my jeep is still not right ..it had no mechanical problems at all except the leak and now they have had to replace the reservoir for coolant due to broken damaged line and the vehicle has no power at all since the dealership has had possession of my vehicle ...it is the 2.0 liter turbo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653136April 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Jeep Wrangler. The contact stated that while stopped in traffic, she observed a revving sound coming from the engine compartment. The message that the engine was overheating was displayed, and the temperature gauge remained on H(Hot). The contact stated that when the accelerator pedal was depressed, the message disappeared. The vehicle was taken to the residence, where the contact observed that there was no coolant in the coolant reservoir. The contact added coolant to the coolant reservoir but became aware that the coolant reservoir was empty after one week. The vehicle was not diagnosed or repaired. The contact stated that coolant was added to the reservoir. The contact believed that the failure was associated with Manufacturer Recall Number: 07-001-22REV-A. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652295April 2, 2025
SUSPENSION, STEERING
Death Wobble on this vehicle. It shakes uncontrollably at higher speeds after hitting a bump in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651788March 31, 2025
ENGINE
The engine started to misfire due to bad components. The check engine light did not come on to indicate there was an issue until it was too late and the damage was done not only to the engine but other components as well. This was extremely dangerous as the issues resulted in loss of power while driving with my young children in the car as i had just picked them up from school. The vehicle has been inspected by a mechanic who believes that at this point the engine may need to be replaced entirely. My vehicle just passed 100,000 miles so is no longer covered by warranty and now I am stuck with over an $11,000 bill to replace my engine because it was built poorly to begin with, hence the class action lawsuit against Jeep for this particular motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651514March 29, 2025
ELECTRICAL SYSTEM
The instrument panel cluster failed, losing access to gas level, warning indicators, vehicle safety feature notifications, and speedometer. The failed instrument panel cluster was confirmed by the local Jeep dealership's service department and they informed me of the recall from September/October 2024. The part has been backordered for more than one month due to recall repairs, but Jeep has stated that it is not covered under the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650736March 26, 2025
POWER TRAIN
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648967March 18, 2025
ELECTRICAL SYSTEM
Instrument panel cluster stopped displaying information. I believe this is a safety issue because I am not able to be warned of critical information. Dealer inspected part and determined it needs replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648538March 16, 2025
STEERING
steering seems off like u having to turn wheel a good distance before the wheels actually turn , not safe whatsoever ! i did have something done to steering a while back but don’t remember what it was
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647345March 10, 2025
POWER TRAIN
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving at 2 MPH, the vehicle started to stall, and the vehicle was downshifting. The contact was unaware of any warning lights being illuminated. The transmission downshifted with a burning odor and was losing power intermittently. The vehicle was not yet diagnosed. The vehicle was not repaired after the recent failure, because the dealer informed the contact that the parts were on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647046March 7, 2025
UNKNOWN OR OTHER
Jeep, and they confirmed that my vehicle is unsafe to drive. Jeep’s only offered solution is a rental car, but they are requiring me to pay for it upfront and then seek reimbursement. I cannot afford to pay for a rental upfront, and Jeep has refused to cover the cost directly. This means I am being forced to drive a vehicle that Jeep has deemed unsafe because they will not provide a viable solution. I have called multiple times, and Jeep has continued to delay escalation while admitting my vehicle is a safety risk. I am filing this complaint because Jeep is failing to provide a timely or reasonable solution for a critical safety recall, leaving customers at risk. I need immediate assistance to hold Jeep accountable for failing to ensure my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646262March 4, 2025
TIRES
# 11644630 This is the reference number to the representative I spoke with. I am attaching the latest letter I have received stating our tires was recalled. This letter attached was received on February 25, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645616February 28, 2025
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Wrangler. The contact stated that after starting the vehicle, the digital gauges were not illuminated on the instrument cluster. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and notified the contact of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The contact called a dealer and the manufacturer and was informed that the vehicle was not included in the recall. The contact stated that the vehicle was not repaired. The failure mileage was 29,394.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645664February 28, 2025
FUEL/PROPULSION SYSTEM
I am experiencing a recurring issue with my vehicle’s gas cap. The check engine light continues to come on due to the gas cap, and this has happened multiple times. This is the third occurrence this year, and despite ensuring that the cap is properly secured, the issue persists. I am concerned that this may indicate a defect in the gas cap or an issue with the sealing mechanism. I would appreciate any assistance in determining whether this is part of a known recall or if there is a recommended fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644609February 24, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2020 Jeep Wrangler. The contact stated that while the vehicle was parked, the vehicle was started, and the instrument panel failed to function as intended. The contact stated that the instrument panel displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with a failed instrument panel. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were ordered. The contact stated that the vehicle remained with the dealer until the parts were received, and the vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644630February 24, 2025
TIRES
TIRE SIZE: 35X12.5R18 I bought these tires off Amazon and I was notified in December they was recalled. I have been dealing with the seller along the way and the manufacturer. The manufacturer asked me to grind the emblem off the tire to make them meet the standards of the recall. I refused to do so. I contacted Amazon to get a refund and the seller will not issue a refund. Can you help me please?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644410February 23, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS
The instrument panel cluster failed in my vehicle. It is the only source of information for most systems. It is a major safety concern that this is not working. I saw there is a recall for Jeep vehicles in my model year range, but my vin is not included in the recall. can my VIN please be added? My vehicle is now inoperable because of this and has been so for over 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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