Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10093382September 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
FIRST OF ALL, I ONLY HAVE 39,100 MILES ON MY JEEP LIBERTY. HAVING SAID THAT, ON THE DATE LISTED BELOW IT WAS FOUND THAT MY JEEP HAD A FAULTY VALVE SPRING IN THE 2ND CYLINDER. COST ME QUITE A BIT OF MONEY TO REPAIR. HOW IN THE WORLD DOES THIS HAPPEN TO A BRAND NEW CAR WITH ONLY A LITTLE OVER 39,000 MILES ON IT? SOUND LIKE FAULTY PARTS TO ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094363September 21, 2004
SUSPENSION, STEERING, SERVICE BRAKES, HYDRAULIC, STRUCTURE, POWER TRAIN, ENGINE AND ENGINE COOLING
CONSUMER HAS HAD TO REPLACE SHOCKS, DRIVE SHAFT, BRAKES AND ALL FOUR TIRES SINCE PURCHASE. THE TIRES WERE WORN AND THE NOISY WERE STRUTS, A CONSTANT THUMPING SOUND WAS HEARD WHEN THE VEHICLE WAS IN MOTION, CREAKING NOISE WERE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS DUE TO THE FRONT SWAY BAR BUSHINGS, THE REGULATOR ON THE PASSENGER DOOR WAS NOISY, THE HANDLE ON THE PASSENGER DOOR WAS LOOSE, GRINDING NOISE ON THE FRONT PASSENGER SIDE, THE PASSENGER FRONT DOOR'S WEATHER STRIP WAS COMING OFF, LOUD NOISE COMING FROM THE REAR DIFFERENTIAL BEARINGS, EXCESSIVE PLAY IN THE FRONT TIE ENDS, WATER UNDER THE DRIVER'S SIDE CARPET, RATTLING IN THE SPEAKER ON THE PASSENGER SIDE, WHEN IN 4TH HIGH AND 4TH LOW, THE VEHICLE FELT AS IF IT WERE IN NEUTRAL, THE CIGARETTE LIGHTER WAS INOPERATIVE, THE WAS A SQUEAK IN THE STEERING WHEEL WHEN TURNING, THE ENGINE IDLED LOUD, THE VEHICLE WOULD JUMP WHEN SHIFTING INTO GEAR, THERE WAS A DELAY WHEN BRAKING, THE AXLE BOOT WAS LEAKING. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091381September 21, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE DRIVING ON THE HIGHWAY, I PULLED ONTO AN EXIT RAMP GOING APPROXIMATELY 45 MPH ENTERING THE SECOND TURN OF THE EXIT RAMP, THE POWER STEERING FAILED, INHIBITING THE CAR STEERING DRAMATICALLY. WAS LUCKY NOT TO LOOSE TOTAL CONTROL OF THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092297September 15, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE KEY BECAME STUCK IN THE IGNITION. THE KEY SOMETIMES HAS TO BE LEFT IN THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090963September 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, ENGINE AND ENGINE COOLING:COOLING SYSTEM
LOWER ALL JOINT RECALL IN JAN.04. SEPT 04 I HAVE IT IN THE SHOP AGAIN FOR BALL JOINT PROBLEM.ALSO HAD THE A/C TENSIONER FIXED TWICE.THIS IS AN 02 JEEP LIBERTY SPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089845August 26, 2004
TIRES:TREAD/BELT
WHILE THE VEHICLE WAS PARKED CONSUMER NOTICED STRESS MARKS AND THINNER TREADS LOCATED ON THE INNER AND OUTER SIDES OF THE TIRES. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088119August 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PREMATURE FAILURE OF FRONT BREAK ROTORS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080263August 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE BALL JOINT AXLE BROKE AS THE CONSUMER EXITED THE VEHICLE. AS A RESULT THE LEFT FRONT TIRE CAME OFF OF THE TRUCK. THE VEHICLE WAS TOWED TO A LOCAL SHOP WHO ADVISED THE CONSUMER THAT THERE WAS A RECALL. *NM THIS OCCURRED WHILE THE CONSUMER WAS PULLING INTO A PARKING STALL. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081439August 12, 2004
SERVICE BRAKES, HYDRAULIC
CONSUMER WAS DRIVING AFTER HAVING THE BALL JOINTS REPAIRED ON A RECALL. WHILE DRIVING HOME CONSUMER WAS WITHOUT BRAKES, SHE WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. VEHICLE WAS TOWED BACK TO THE DEALER, AND MECHANIC DETERMINED THAT THE BRAKE FLUID LEAKED OUT AND THE BRAKE CALIPER JOINT HAD WORKED ITSELF LOOSE. VEHICLE WAS REPAIRED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081431July 30, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER MAKING AN APPOINTMENT TO HAVE THE LOWER BALL JOINT RECALL 03V460000 REPAIRS PERFORMED CONSUMER WAS INFORMED THAT THE PARTS WEREN'T AVAILABLE, AND THEY WERE ON BACK ORDER.*AK THE REPAIR DATE HAS NOT BEEN RESCHEDULED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083977July 28, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING AT 30 MPH THE STEERING SUDDENLY PULLED TO THE RIGHT WHICH RESULTED IN A CRASH. *MR AFTER THE REPLACEMENT OF THE DAMAGED RIGHT WHEEL, THE DRIVER HARDLY MANAGED TO DRIVE THE VEHICLE HOME. SC THE CONSUMER BELIEVED THE ACCIDENT RESULTED IN THE FAILURE OF THE LOWER BALL JOINTS IN WHICH CURRENTLY THERE IS A RECALL ON. RECALL# 03V460000. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083976July 28, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
STRUCTURAL FAILURE ON 2002 JEEP LIBERTY. *MR THE CONSUMER WAS ABLE TO AVOID A COLLISION. THE LOWER BALL JOINT HAD COME APART DROPPING TO THE ROADWAY AND DROPPING THE VEHICLES BODY OF THE FRONT WHEEL. THE VEHICLE CAREENED OF CONTROL ACROSS BOTH LANES TWICE BEFORE COMING TO A HALT ON THE BERM. THE CONSUMER HAD PREVIOUSLY COMPLAINED ABOUT STIFF STEERING, THERE WERE ALSO NOISES IN THE FRONT END. THE SERVICE DEALER SUGGESTED THAT NOTHING WAS WRONG WITH THE VEHICLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075544July 26, 2004
TIRES, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER THE DEALERSHIP REPLACED THE DRIVER SIDE LOWER BALL JOINTS FOR RECALL 03V460000 THE VEHICLE'S ALIGNMENT WAS OFF, AND THE FRONT END SHOOK AND PULLED TO THE RIGHT WHEN SPEED REACHED AND EXCEEDED 50 MPH. ALSO, FRONT TIRES NEEDS TO BE REPLACED BECAUSE THEY WERE CROPPING. *AK PRIOR TO REPAIR, VEHICLE WAS OPERATING FINE. DEALER REFUSED REALIGNMENT OF THE VEHICLE, PER REQUEST OF THE CONSUMER, BECAUSE IT WAS NOT COVERED UNDER THE SCOPE OF THE RECALL. ALSO, ALL FOUR TRIES WERE REPLACED AT 8,000 MILES ON VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082611July 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I WAS TOWING A 2002 JEEP LIBERTY USING THE BLUE OX TOW SYSTEM. I FOLLOWED THE MANUFACTURERS DIRECTIONS AND PUT THE CAR IN NEUTRAL. THE JEEP ENGINE CAUGHT FIRE AND TOTALED THE CAR. MY INSURANCE COMPANY ADJUSTERS SAID THE JEEP WAS IN 4-WHEEL DRIVE CAUSING THE TRANSMISSION TO OVERHEAT, LEAK TRANSMISSION FLUID, AND START THE FIRE. FIRST OF ALL, GETTING THE JEEP IN 4-WHEEL DRIVE REQUIRES SOME EFFORT TO ENGAGE, SO I WOULD HAVE NOTICED HAD I DONE THAT. SECONDLY, I WOULDN'T HAVE DONE SOMETHING SO STUPID. I HAVE TOWED THE JEEP THE TWO PREVIOUS YEARS THE SAME WAY WITH NO PROBLEMS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10082349July 21, 2004
SEAT BELTS:FRONT
2002 JEEP LIBERTY, 49,000 MILES, DIVERS SEAT BELT LATCH STUCK IN OPEN POSITION AND WILL NOT LATCH; A SMALL PLASTIC PIECE INSDIE THE BUCKLE HAS BROKEN. THE DEALER (VAN DYN HOVEN, AUTOMOTIVE) WOULD NOT REPLACE IT AT NO CHARGE, TOLD ME THAT I WAS OUT OF WARRANTY. I WENT TO ANOTHER DEALER (KOLOSSO, JEEP) PURCHASED, PAID FOR AND INSTALLED THE DEFECTIVE SEAT BELT LATCH MYSELF. ISN'T THIS TOTALLY ERRONEOUS ON THE DEALERS (VAN DYN HOVEN AUTOMOTIVE) PART OR CHRYSLER TO NOT COVER THIS AT ANY MILEAGE? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082355July 21, 2004
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
MY 2002 JEEP LIBERTY HAS HAD NUMEROUS ELECTRICAL FAILURES. IT JUST DIES... THE SPEEDOMETER GROUND WENT, THE LOCKS PLAYED HAVOC, I HAVE RETURNED THE VEHICLE 6 TIMES TO GET FIXED AND THEY CANNOT FIND THE PROBLEM. DAIMLER CHRYSLER EVEN SENT A "TECHNICIAN" TO FIX THE PROBLEM... MY JEEP STILL SITS DEAD IN THE DRIVEWAY AT LEAST ONCE EVERY THREE WEEKS. I THEN FOUND OUT THAT THERE WERE ELECTRICAL PROBLEMS BEFORE I PURCHASED THIS VERY SAME VEHICLE, BRAND NEW. CONCLUSION, DAIMLER CHRYSLER CANNOT AND OR WILL NOT HELP ME WITH THIS, EVERYONE IS CONSTANTLY ON VACATION AND CANNOT GIVE ME ANY ANSWERS. THEY DRUG THEIR FEET WITH ME BRINGING IN THE JEEP LEAVING IT FOR DAYS AT A TIME, AND NOW I CAN'T EVEN DO LEMON LAW. SINCE MY TIME EXPIRED 9 NINE DAYS AGO AND DAIMLER CHRYSLER DRUG THEIR FEET, SAYING THAT THEY WOULD FIX THE PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080820July 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, AIR BAGS:FRONTAL, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I ORDERED MY JEEP LIBERTY 7/01 AND PICKED IT UP 9/01. THE MORNING OF 4/4/04 I WAS DRIVING HOME AND STARTED CRASHING INTO TREES. THE CAR WAS SPINNING, BACK AND FORTH ACROSS THE ROAD - HIT 3 TREES, MAILBOXES AND A TELEPHONE POLE (HARD ENOUGH THAT EVEN THOUGH IT WAS THE LAST THING THAT I HIT, IT MOVED ENOUGH THAT IT TORE THE CABLES OUT OF SOMEONE'S HOUSE). ABOUT 50 FEET BEFORE THE 1ST TREE, WAS MY FRONT PASSENGER TIRE AND ABOUT 2 FEET OF THE AXLE (OR WHATEVER HOLDS THE RIM AND TIRE ON THE TRUCK). THE FRONT OF THE TRUCK FROM THE RIGHT FRONT QUARTER PANEL TO 1/3 ACROSS THE FRONT OF THE TRUCK IS UP INSIDE THE DASHBOARD, THE BACK DRIVER'S TIRE IS BLOWN OUT, THE SPARE TIRE ON THE BACK IS SMASHED, THE 2 PASSENGER SIDE DOORS ARE SMASHED AND THE ENTIRE TRUCK IS OFF THE FRAME. I TOLD THE TOW DRIVER AND POLICE ABOUT THE RECALL THAT I'D JUST GOTTEN THAT STATED THAT THE "A BALL JOINT THAT HAS SEPARATED FROM THE KNUCKLE COULD RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL AND COULD RESULT IN A CRASH." I HAD AN APPOINTMENT TO GET IT FIXED 4/6/04...THE ACCIDENT WAS 4/4/04. MY INJURIES: AIRBAGS DIDN'T GO OFF BUT I WAS WEARING MY SEATBELT. I BROKE MY ARM (8 WEEKS IN CAST, 6 WEEKS IN A BRACE AND I'M STILL IN PHYSICAL THERAPY. STANDARD SEATBELT BRUISE THAT LASTED MORE THAN 3 WEEKS, AND THE ASSOCIATED PAIN. MY INSURANCE IS COVERING MY MEDICAL AND THE REPLACEMENT OF THE CAR (WITH FINANCING, IT PAID EXACTLY WHAT I OWED). SO, EVEN THOUGH JEEP KNEW ABOUT THE NEED FOR A RECALL IN OCTOBER 2003, I WASN'T NOTIFIED UNTIL MARCH 2004. IT WAS A CLEAR DRY NIGHT. I WAS AWAKE AND COHERENT, NOT SPEEDING OR DRINKING, AND PAYING ATTENTION WHEN I SUDDENLY LOST CONTROL. IN FACT, IT'S [XXX] LUCKY THAT I WAS ONLY GOING 35-40. JEEP CLAIMS THEY'RE NOT RESPONSIBLE. ALL I WANT IS FOR THEM TO ADMIT THAT THEY WERE AT FAULT. IF THEY'D SENT THE RECALL NOTICE IN A TIMELY MANNER, BACK IN 10-11/03, IT WOULD HAVE BEEN FIXED PRIOR TO ANOTHER WINTER OF SNOW AND SLEET AND CRAP GETTING INTO THAT JOINT TO CORRODE IT! *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10081531July 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON MAY 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE LOWER BALL JOINT. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. DEALERSHIP ASKED TO THE CONSUMER TO CHECK EVERY OTHER WEEK TO SEE IF THEY HAVE THE PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081790June 28, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECALL FOR LOWER BALL JOINTS ON 2002 JEEP LIBERTY.*MR WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP, SHE WAS TOLD THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078740June 24, 2004
STRUCTURE
I AM WRITING TO YOU BECAUSE OF SERIOUS CONCERNS ABOUT THE 2002 JEEP LIBERTY I PURCHASED IN MAY OF 2002 FROM DON BESSETTE IN MINOT, ND. I PURCHASED THE VEHICLE 8 MONTHS AND 7,000 MILES AFTER THE VEHICLE ORIGINALLY WENT INTO SERVICE WHICH WAS SEPTEMBER 11, 2001. OVERALL THE VEHICLE HAS BEEN NOTHING SHORT OF A NIGHTMARE. I AM UNABLE TO KEEP TIRES ON THE JEEP BECAUSE IT CONTINUES TO COME OUT OF ALIGNMENT. THE VEHICLE PULLS TO THE RIGHT. I HAVE TAKEN IT IN SEVERAL TIMES TO TWO DIFFERENT JEEP DEALERS AND NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. I HAVE HAD 4 SETS OF GOODYEAR TIRES ON THE FRONT OF THE JEEP AND THE VEHICLE ONLY HAS 28,000 MILES ON IT! ALL OF WHICH CONTINUE TO BE DAMAGED BY THE JEEP. EVEN AFTER THE RECALL OF THE BALL JOINT IN THE FRONT END WHICH WAS REPLACED I CONTINUE TO HAVE THE PROBLEM. THE JEEP HAS BEEN ALIGNED MORE TIMES THAN I CAN COUNT, YET I STILL HAVE THE SAME PROBLEM, TIME AND TIME AGAIN. THE VEHICLE IS DANGEROUS TO DRIVE BECAUSE IT WANTS TO JUMP ALL OVER THE ROAD. CHRYSLER HAS NOT BEEN ABLE TO FIX THIS PROBLEM EVEN AFTER 6 TRIPS TO THE DEALER. THE VEHICLE PULLS TO THE RIGHT, RUINS THE TIRES THEN IS KNOCKED OUT OF ALIGNMENT. ITS A VICIOUS CIRCLE. THEY BLAME IT ON THE TIRES EVEN THOUGH I HAVE PROVEN FOUR TIMES ITS THE JEEP THAT RUINS THE TIRES. NOT ONLY HAVE I HAD TO DEAL WITH THIS DANGEROUS JEEP BECAUSE OF NOT BEING ABLE TO KEEP IT ALIGNED I HAVE ALSO HAD TO DEAL WITH WATER AND MOLD INSIDE THE CAR FOR THE PAST YEAR. I HAVE HAD THE JEEP AT A CHRYSLER DEALERSHIP SIX TIMES OVER THE PAST YEAR AND EACH TIME I CONTINUE TO LEAVE THE DEALERSHIP IN A 2002 JEEP THAT IS ALL OVER THE ROAD, NEW TIRES THAT ARE CUPPED AND THAT REEKS FROM MOLD AND MILDEW. CHRYSLER CONTINUES TO IGNORE MY CONCERNS AFTER MULTIPLE ATTEMPTS TO GET THE JEEP FIXED. I ASKED RECENTLY HOW TO ESCALATE THE ISSUE AND I WAS TOLD I COULDNT. MEANWHILE THE JEEP IS STILL UNDER WARRANTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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