Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10133525August 19, 2005
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW, STRUCTURE
ON FEBRUARY 16, 2005 WHILE TRAVELING EASTBOUND I-80 IN SALT LAKE CITY I HIT SOME BLACK ICE AND LOST CONTROL OF MY 2002 JEEP LIBERTY. I WAS TRAVELING FREEWAY SPEEDS AND HAD A FRONT IMPACT ALONG WITH A DRIVER SIDE ROLLOVER AND A SLIDE OF APPROXIMATELY 100 YARDS. ALL OF THE EMERGENCY PERSONNEL THAT RESPONDED TO MY ACCIDENT VOICED SHOCK AND CONCERN THAT NONE OF THE AIRBAGS DEPLOYED. FURTHER, I HAVE HEARD THAT IF THE G-FORCE WAS NOT GREAT ENOUGH TO DEPLOY THE SIDE AIRBAGS, THE JEEP SHOULD NOT HAVE ROLLED (I HAVE NO IDEA IF THAT IS TRUE). I HAD, AND STILL HAVE, SERIOUS CONCERNS ABOUT WHY MY AIRBAGS DID NOT DEPLOY AND DO NOT TRUST THAT IN THE EVENT OF ANOTHER ACCIDENT THEY WOULD DEPLOY, REGARDLESS OF THE SEVERITY. I CONTACTED JEEP AND ASKED THEM TO LOOK INTO IT. THEY DID DO SOME INVESTIGATION. HOWEVER, I WAS TOLD THAT BECAUSE MY JEEP WAS NOT PRESERVED FOR THEIR INSPECTION THERE WAS NOTHING THEY COULD DO. I HAVE SENT THEM SEVERAL E-MAILS EXPLAINING THAT I DO HAVE PHOTO THAT DOCUMENT THE DAMAGE AND SHOW THAT THE AIRBAG DID NOT DEPLOY. THEY HAVE JUST DISREGARDED MY COMPLAINTS. I ALSO HAVE CONCERNS ABOUT THE EASE IN WHICH MY JEEP ROLLED OVER. THIS CONCERN HAS ALSO BEEN DISMISSED. I WOULD LIKE TO KNOW THAT MY FAMILY IS GOING TO BE SAFE IF ANTHER UNFORTUNATE ACCIDENT OCCURS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10133134August 17, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: CALLER HAD RECALL WORK DONE ON THE BALL JOINTS O LAST YEAR. NOW SHE TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND SHE WAS TOLD THE BALL JOINTS WERE BAD AGAIN. DEALER AND MANUFACTURER SAID A CERTAIN AMOUNT OF PLAY WAS ACCEPTABLE, AND THEY WILL NOT REPLACE THE BALL JOINTS UNTIL THERE WAS COMPLETE FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132727August 13, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE FRONT END OF MY 02 JEEP LIBERTY (39,527 MILES) VIN # [XXX] BEGAN TO MAKE LOUD NOISES FROM THE FRONT END. THE DEALER DIAGNOSED THE NOISE AS UPPER BALL JOINT FAILURE. THE REPAIR COST $655.20 AND CAR RENTAL $89.99. PREVIOUSLY, THIS JEEP MODEL WAS FACTORY RECALLED FOR A BOTTOM BALL JOINT DEFECT WHICH WAS PERFORMED AT 26,887 MILES. I CONTACTED THE DIAMLER CHRYSLER CUSTOMER ASSISTANCE CENTER WHO REFUSED TO PAY FOR THE REPAIRS. I HAVE A HARD TIME BELIEVING THAT THE UPPER BALL JOINTS WERE NOT DEFECTIVE LIKE THE BOTTOM ONES. A HEAVY DUTY JEEP SHOULD HAVE SUSPENSION COMPONENTS WHICH LAST THE LIFE OF THE VEHICLE. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131763August 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
2002 JEEP LIBERTY WAS BEING TOWED BEHIND MOTOR HOME, ALERTED BY PASSING MOTORISTS I PULLED OVER AND GOT OUT OF THE RV. SMOKE WAS PORING OUT OF THE LIBERTY FIRE TRUCKS ARRIVED JUST AS FLAMES WERE SHOOTING OUT OF ENGINE COMPARTMENT..THEY MANAGED TO FREE THE JEEP FROM THE MOTOR HOME AND USED FIRE HOSES ON THE JEEP..JEEP IS A TOTAL LOSS..AS YET NO EXPLANATION FOR CAUSE OF FIRE. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10131074August 2, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SEPT. 9, 2004: THE VEHICLE (2002 JEEP LIBERTY) WENT THE DEALER FOR A SAFETY RECALL REPLACEMENT OF THE FRONT LOWER BALL JOINTS. THE DEALER REPLACED THE BALL JOINTS PER THE SAFETY RECALL. AUG. 1, 2005: THE FRONT LOWER BALL JOINT ON THE RIGHT-FRONT WHEEL FAILED. WHEN THIS HAPPENED, THE BALL PORTION OF THE BALL JOINT SEPARATED FROM THE SOCKET CAUSING THE RIGHT-FRONT WHEEL TO SEEMINGLY FALL OFF. PRIOR TO THE FAILURE, IT WAS NOTED ON JULY 31, 2005 THAT THE VEHICLE PULLED TO THE RIGHT SLIGHTLY WHEN THE BRAKES WERE APPLIED. THE BALL JOINT FAILURE OCCURRED ON A FLAT, SMOOTH PARKING LOT AT LOW SPEED. NO BODILY INJURIES OCCURRED. THE DEALER AND THE MANUFACTURERS REPRESENTATIVE HAVE AGREED TO REPLACE THE BALL JOINT AND REPAIR THE DAMAGE CAUSED BY THE FAILURE. HOWEVER, THE DEALER AND MANUFACTURE WILL NOT CERTIFY IN ANY WAY THAT THE NEW PARTS HAVE BEEN INSPECTED AND ARE FREE FROM DEFECT. IT IS IMPORTANT TO NOTE THAT IT IS THE SAFETY RECALL REPLACEMENT PART THAT FAILED. I DO NOT BELIEVE THAT DIAMLER CHRYSLER HAS RESOLVED THE PROBLEM(S) THAT LED TO THE INITIAL RECALL. I DO NOT FEEL SAFE WITH THEIR PROPOSED FIX TO MY VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130119July 26, 2005
FUEL SYSTEM, OTHER:DELIVERY
TOTAL ENGINE SHUT DOWN AT HIGHWAY SPEED OF 50 MILES PER HOUR RESULTING IN NEAR LOSS OF CONTROL. DUE TO FAILURE OF CATALYTIC CONVERTER AT 60,000 MILES. THE MANUFACTURER HAS A 21 DAY BACK ORDER ON THE PART AND ADVISES ONLY 14 PIECES ARE AVAILABLE NORTH AMERICA WIDE. NO WARNINGS, NO ENGINE LIGHTS, NO ROUGH IDLING. CHRYSLER CUSTOMER SERVICE IN CANADA SHOWED LITTLE REGARD FOR THE SAFETY ASPECT OF THE PART FAILURE AND APPEARS TO HAVE A PROBLEM KEEPING UP WITH DEMAND FOR THIS PART. AS A POLICE OFFICER I DONT WANT SOMEONE HAVING AN ACCIDENT DUE TO THIS FAILURE WITH TRAGIC RESULTS. WE HAD JUST COME OFF THE MAIN HIGHWAY AND IF THE FAILURE HAD OF OCCURRED THERE A COLLISION WOULD SURELY HAVE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130136July 26, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONTACT OWNED A 2002 JEEP LIBERTY. AT 36,300 MILES THE DRIVER'S SIDE SEAT BELT FAILED. JEEP TOLD CONTACT IT WAS TOO BAD. THERE WAS NO ACCIDENT. THE SEAT BELT WOULD NOT STAY LATCHED. ALL OTHER SEAT BELTS IN WERE WORKING PROPERLY. DRIVER COULD NOT T LATCH THE SEAT BELT IN THE BUCKLE. COULD NOT HEAR ANYTHING WHEN TRYING TO LATCH THE SEAT BELT. THE BUCKLE WAS FREE OF DIRT AND OTHER CONTAMINANTS. THE SEAT BELT WAS REPAIRED BECAUSE HE PURCHASED A REPLACEMENT AND PUT IT IN ON JULY 26, 2005.*AK PHONE INTERVIEW UPDATE: THE COMPLAINANT EXPERIENCED TROUBLE GETTING THE DRIVER SEAT BELT BUCKLE TO DISENGAGE. THE PROBLEM WORSENED OVER TIME AND THE RELASE BUTTON HAD TO BE MESHED DOWN HARD TO RELEASE. EVENTUALLY, THE PROBLEM GOT SO BAD THAT MR. OR MRS. GILBERT HAD TO USE A KEY TO PRY UP THE RELASE BUTTON TO DISENGAGE THE TONGUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129814July 23, 2005
UNKNOWN OR OTHER
AIR CONDITIONER BLOWING OUT HOT AIR,TOOK CAR TO AUTO DEALER, THEY CHECK IT OUT CHARGE ME 74.95, AND SAID THE PROBLEM WAS CONDENSOR LEAKING, WELL THIS DIDN'T GET REPAIR DO TIL SAID THAT I WOULD HAVE TO PAYEST. OF 455.00, I CALL CHRYSLER CORP AND THEY SAID THAT THEY WAS NOT PAYING TO FIX,ONLY HAVE 50,931 MILES, THEY CLAIM A ROCK HAD DID THIS, I HOPE THIS IS NOT TRUE SEEKING FOR HELP THANK'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128872July 15, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: CALLER SAYS HIS BALL JOINTS ARE DEFECTIVE. WITHOUT WARNING THE FRONT PASSENGER WHEEL FELL OFF TWO WEEKS AGO. VEHICLE HAD TO BE TOWED. DEALER FIXED IT UNDER WARRANTY. MANUFACTURER SAID THEY WILL NOT REPLACE THE VEHICLE BECAUSE OF THE MILEAGE. RECALL WORK WAS DONE IN APRIL 2004. CALLER DOSE NOT HAVE RECALL INFORMATION. CALLER SAYS AT HIS EXPENSE HE REPLACED THE REAR BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128523July 12, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT: THE CONTACT OWNS A 2002 JEEP LIBERTY. HE RECEIVED A RECALL NOTICE ON THE LOWER BALL JOINT AND THE DEALERSHIP WAS SUPPOSED TO OF FIXED THE RECALL. WHILE HE WAS PULLING OUT OF HIS DRIVEWAY THE LOWER BALL JOINT BROKE AND THE VEHICLE IS RIDING ON ITS RIM RIGHT NOW. THERE IS NOT AN NHTSA CAMPAIGN ID NUMBER OR A MANUFACTURE NUMBER AVAILABLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128222July 10, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2002 JEEP LIBERTY, WITH 40,000 MILES, A/C COMPRESSOR IS OUT AND APPARENTLY NOT COVERED UNDER WARRANTY. THIS IS A PREMATURE BREAKDOWN OF THIS ITEM. WE ARE BEING TOLD THE REPAIRS WOULD EXCEED $800.00, WHICH IN ITSELF IS EXCESSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127063June 29, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, POWER TRAIN:AXLE ASSEMBLY
DT: CONSUMER HAS A 2002 JEEP LIBERTY HAD THE BALL JOINT RECALL REPAIRED. ON SUNDAY THE BALL JOINTS BECAME DISCONNECTED FROM THE WHEEL. THEY COULDN?T STEER THE VEHICLE, AND THE DRIVER'S SIDE WHEEL TILTED OUTWARD. CONSUMER COMPLAINED APPROXIMATELY 6 MONTHS AFTER THE REPAIR S BECAUSE SHE HEARD FUNNY NOISES. SHE TOOK THE VEHICLE TO BE LOOKED AT, AND WAS TOLD THERE WAS NOTHING WRONG. WHEN SHE HAD THE VEHICLE AT DEALER FOR THE 60,000 MILE CHECK UP SHE WAS TOLD THE VEHICLE WAS FINE. SHE CONTACTED THE DEALERSHIP AND MANUFACTURER AND NEITHER OF THEM WERE WILLING TO HELP HER. THE AXLE CAME OUT, AND THE DEALERSHIP TOLD HER IT WAS $800 WORTH OF DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127030June 29, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DEFECT IN DRIVERS SIDE SEAT BELT LATCH, AND I HAVE A CHRYSLER SERVICE CONTRACT AND THEY SAY THAT ITS NOT COVERED, ITS A FACTORY DEFECT. PHONE INTERVIEW UPDATE: THE DRIVER SEAT BELT BUCKLE WILL NOT EASILY UNLATCH. THE PROBLEM IS INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125914June 20, 2005
WHEELS, EQUIPMENT
ALLOY WHEELS CORRODED BY VALVE STEM, ACTUAL HOLES IN THEM. BOUGHT ONE NEW WHEEL FROM CHRYLSER AFTER COMPLAINING OF PROBLEM. IN THE PROCESS OF GETTING NEW TIRES, MY MECHANIC NOTICED ANOTHER WHEEL HAD A HOLE. I HAVE TO PURCHASE 4 NEW WHEELS, AND NEW 4 TIRES FOR MY LIBERTY AT 37000. TIRES WERE CONSTANTLY NEEDING AIR, AT LEAST ONCE A WEEK. CAUSED THE VEHICLE TO PULL, AND CAUSED EXCESSIVE TIRE WEAR. YES I STILL HAVE THE SECOND WHEEL WITH THE HOLE IN IT. I GUESS I'LL FIND OUT IF THE OTHER TWO WHEELS HAVE HOLES WHEN MY NEW WHEELS COME IN. VERY DISCOURAGED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124923June 10, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE SEAT BELT BUCKEL ON THE FRONT DRIVER'S SIDE SEAT WILL NOT BUCKLE UNLESS THE ORANGE BUTTON IS FIRST LIFTED UP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122255May 26, 2005
SERVICE BRAKES, AIR:ANTILOCK, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS, SERVICE BRAKES, AIR:SUPPLY:LOW PRESSURE WARNING:SWITCH
WHILE DRIVING DOWN THE STREET I WENT TO USE MY BRAKES TO STOP AT A LIGHT, THEY WENT ALL THE WAY TO THE FLOOR. I SLID INTO THE INTERSECTION. I THOUGHT MAYBE THEY WERE WET ...WENT TO NEXT TAFFIC LIGHT AND PUMPED THE BRAKES THEY DROPPED TO THE FLOOR AGAIN. I DROVE MY CAR TO THE NEAREST BRAKE PLACE. THEY TEST DROVE IT AND STATED IN MAYBE AN INTERMITTEN FAILURE IN THE MASTER CYNLINDER OR SOMETHING ELSE, THEIR IS NO WARNING, WORK SOMETIME ..DID NOT OTHER. THEY PUT THE 2002 JEEP LIBERTY 4X4 ON THE LIFT AND FOUND THAT THE REAR WHEEL CYNDLIERS HAS LEAKS IN THEM. THIS CAR HAS BEEN A PROBLEM SINCE DAY ONE WITH MULTIPLE REPORTS TO YOU. IT HAS 55,000 MILES ON IT AND THE BRAKE PADS WHERE GOOD, WHEEL CYNDLIER IN BOTH WHEELS LEAKING BRAKE FLUID. ALSO CLAIM MAY ALSO BE A INTERMITTED PROBLEM IN THE MASTER CYNDLIER. NO MASTERCYNDLIERS AVAILABE, WELL CYNDLIERS I COULD GET... LEMON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119090May 23, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THE VEHICLE FAILED TO START AFTER BEING DRIVEN AND PARKED FOR A FEW MINUTES. THE VEHICLE GOT A JUMP START. THE PANEL LIGHTS STARTED FLICKERING. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHO INDICATED THAT THE ALTERNATOR FAILED AND DRAINED BATTERY. THIS OCCURRED WITHOUT ANY WARNING. THE DEALERSHIP REPLACED THE ALTERNATOR WITH AN UPGRADED. THIS INDICATED THAT THERE WAS A DEFECT IN THE ORIGINAL ALTERNATOR. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120910May 14, 2005
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
THE FRONT END OF MY 04 JEEP LIBERTY (39,527 MILES; VIN # [XXX]) BEGAN TO MAKE LOUD SQUEAKING NOISES. I TOOK IT INTO THE DEALER WHO DIAGNOSED THE NOISE AS FRONT UPPER BALL JOINT FAILURE! THE REPAIR COST $655.20 AND CAR RENTAL COST AN ADDITIONAL $89.99. PREVIOUSLY, THIS JEEP MODEL WAS FACTORY RECALLED FOR FRONT BOTTOM BALL JOINT REPLACEMENT, WHICH I HAD PERFORMED AT 26,887 MILES. I CONTACTED THE DAIMLERCHRYLER CUSTOMER ASSISTANCE CENTER WHO REFUSED TO PAY FOR THE REPAIRS. I WROTE A LETTER TO THE SAME CUSTOMER ASSISTANCE CENTER AND AGAIN I WAS REFUSED. I HAVE A HARD TIME BELIEVING THAT THE UPPER BALL JOINTS ARE NOT DEFECTIVE, ALSO. THIS IS A JEEP WHICH HAS NEVER BEEN DRIVEN OFF OF A PAVED ROAD! YOU WOULD THINK THAT THE SUSPENTION COMPONENTS ON A JEEP WOULD BE HEAVY DUTY AND WOULD LAST A VERY LONG TIME. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120203May 8, 2005
AIR BAGS:FRONTAL
I WAS ON MY WAY TO WORK, CAME UPON AN INTERSECTION THAT A TRUCK WAS COMING TO A STOP SIGN. HE STOPPED AND THAN PROCEDED TO PULL OUT IN FRONT OF ME. I HAD NO TIME TO REACT AND NOT HIT THE TRUCK. I BASICALLY T-BONED IT. IT WAS BARELY MOVING AND I WAS DOING ABOUT 45 MPH. AT IMPACT. MY AIRBAGS NEVER DEPLOYED. I ENDED UP HITTING MY HEAD INTO THE STEERING WHEEL AND 19 STITCHES INTO MY HEAD AND SLID DOWN INTO MY SEAT ENOUGH TO RAM BOTH OF MY KNEE'S INTO THE DASHBOARD. MY JEEP LIBERTY WAS A TOTAL LOSS, $8500 IN DAMAGES TO IT. I CONTACTED JEEP AND THEY RESPONDED WITH THERE WAS NOTHING WRONG WITH THE AIRBAG SYSTEM. I JUST DON'T BELIEVE THAT A CRASH WITH THIS MUCH IMPACT THAT WERE WASN'T A PROBLEM WITH THE SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10119865May 4, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CALLER STATED SHE GOT A RECALL NOTICE TO GET THE BALL JOINTS REPLACED, WHICH SHE DID. AFTER ANOTHER 37000 MILES THE BALL JOINT SNAPPED, RESULTING IN THE TIRE FALLING OFF. VEHICLE WAS TOWED TO A DIFFERENT REPAIR SHOP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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