Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10160664June 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER BALL JOINT FAILED WHILE DRIVING UNDER 15 MILES PER HOUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160681June 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AT 35,000 MILES THE LOWER BALL JOINTS WERE WORN BEYOND SPEC AND REPLACED UNDER RECALL. AT 40,000 MILES DRIVER SIDE LOWER BALL JOINT WORN TO THE POINT OF COLLAPSE AND FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160362June 21, 2006
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, EQUIPMENT
DT: THE CONTACT STATED THEY HAVE TWO DEFECTIVE SEAT BELTS. AFTER THEY HAD THEIR VEHICLE FOR ONE MONTH, THE PASSENGER BACK SEAT BELT BECAME DEFECTIVE. THE SECOND SEAT BELT WHICH IS THE DRIVERS SEAT SEAT BELT BECAME DEFECTIVE LAST TUESDAY. THEY HAD NO PROBLEM PUTTING IT ON, BUT BECAME TRAPPED AND COULD NOT DISCONNECT THEIR SEAT BELT WHEN TRYING TO GET OUT OF THEIR VEHICLE. THE CONTACTS COWORKERS HAD TO GET HER OUT WITH A SWISS ARMY KNIFE AND WD40. NO FURTHER DAMAGE DONE TO SEAT BELT. A MECHANIC SAID THIS WAS CAUSED BY A WEAK SPRING. THEY HAVE BEEN USING THIS SEAT BELT SINCE, BUT IT IS NOT OPERATING FUNCTIONALLY. SEAT BELTS ARE FREE OF DIRT AND CONTAMINENTS. NO PICTURES AVAILABLE. THE CONTACT ALSO STATED THAT THEIR RADIO BECAME DEFECTIVE ABOUT TWO MONTHS AGO. THE RADIO TOOK THE JUICE OUT OF THE BATTERY CAUSING BATTERY TO DIE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160385June 21, 2006
SUSPENSION
WE HAD A RECALL FOR THE BALL JOINTS OF OUR 2002 JEEP LIBERTY. IT TOOK NEARLY 2 YEARS TO GET THEM REPLACED. THEY WERE DAMAGED BY THE TIME I DID AND I HAD TO GET A TEMPORARY REPAIR ON THEM WHILE WE WAITED FOR THE PARTS. THEY WERE REPAIRED AT THE END OF FEBRUARY EARLY MARCH OF THIS YEAR. AT THE END OF MAY I NOTICED A SIMILAR NOISE TO WHAT I HAD BEEN HEARING WHEN THE ORIGINAL BALL JOINTS HAD MADE BEFORE THEY WERE REPLACE. AS IT TURNED OUT THEY HAD GONE BAD ALREADY. IT SEEMS THAT THE NEW BALL JOINTS ARE DEFECTIVE TOO. I HAVE HAD SOME OUT OF POCKET EXPENSES FOR THIS ISSUE AND I AM NOT HAPPY AT HOW I HAVE BEEN DEALT WITH BY THE DEALER AND DAIMLER CHRYSLER. I SENT A COMPLAINT TO DAIMLER AND THEIR RESPONSE WAS THAT THEY WERE SORRY I WAS NOT SATISFIED WITH MY VEHICLE AND WOULD FILE IT IN A CONSUMER SURVEY FILE. I AM NOT UNHAPPY WITH THE VEHICLE. I AM UNHAPPY WITH HOW HARD IT HAS BEEN TO GET THIS RECALL ISSUE FIXED AND HAVING TO PAY FOR SERVICE ON THE BALL JOINTS. I PURCHASED THE VEHICLE FROM GLENN E THOMAS DODGE. THE CUSTOMER SERVICE REP WITH DAIMLER WAS A WOMAN NAMED ALISON. MY VEHICLE HAS BEEN OUT OF USE THIS TIME FOR OVER A MONTH BEFORE THE FINAL REPAIRS WERE MADE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159987June 16, 2006
VISIBILITY:GLASS, SIDE/REAR
DT*: THE CONTACT STATED OVERTIME THE RUBBER SEAL ON THE REAR GLASS CAME LOOSE. UPON INSPECTION THE DEALERSHIP DETERMINED THE GLUE BETWEEN THE RUBBER SEAL AND GLASS DETACHED. THE ENTIRE REAR WINDOW NEEDED REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159898June 15, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
4 COLLEGE FRESHMAN COULD HAVE BEEN KILLED IN A 2002 JEEP LIBERTY SPORT DUE TO BALL JOINT FAILURE. WHEN MAKING A LEFT HAND TURN AT AN EXTREMELY LOW RATE OF SPEED THE LEFT DRIVERS SIDE BALL JOINT SNAPPED CAUSING THE TIRE TO BUCKLE INWARD WHICH CAUSED VEHICLE TO TIP AND THE AXLE TO BREAK. AN EXTENDED WARRANTY ON THE VEHICLE COVERED THE BALL JOINT, AXLE AND RIM. WHAT WAS ALSO DAMAGED BECAUSE OF THIS MALFUNCTION WAS THE MOLDINGS THAT ARE AROUND THE TIRE AND THE WASHER FLUID TANK, WHICH CHRYSLER WILL NOT COVER. THESE DAMAGES WOULD NOT HAVE OCCURED IF THIS VEHICLES FRONT END DID NOT FAIL. ALSO THIS VEHICLE IS MAINTAINED PROPERLY AND TIMELY FASHION. IT WAS A PARENTS NIGHTMARE COMING HOME FROM DINNER AND HAVING 3 FRANTIC MESSAGES FROM A DAUGHTER IN COLLEGE IN ANOTHER STATE 10 HOURS AWAY FROM HOME. I THINK THE LEAST CHRYSLER COULD HAVE DONE WAS TO COVER THESE ITEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159767June 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1. I HAD DRIVEN THE VEHICLE ALL DAY PRIOR TO THE INCIDENT WITHOUT ANY NOTICEABLE IRREGULARITIES. ON THE MORNING OF THE FAILURE, MONDAY, JUNE 12TH, 2006, I HAD JUST STARTED THE MORNING COMMUTE TO THE BABYSITTERS WITH MY 1-YEAR-OLD DAUGHTER AND HAD BEEN ON THE HIGHWAY FOR ABOUT A MILE DRIVING BETWEEN 55 AND 65 MPH WHEN THE FAILURE OCCURRED. 2. THE FAILURE WAS INITIALLY THOUGHT TO BE A FLAT TIRE (FRONT DRIVER SIDE), ALTHOUGH I HAD NEVER EXPERIENCED A FLAT TIRE THAT SLOWED A VEHICLE SO FAST AND JERKED THE CAR SO SUDDENLY. I HONESTLY FEARED THAT THE VEHICLE MIGHT FLIP OR ROLL OVER, AND SEEING OTHER CARS NEARBY IN MY REARVIEW MIRROR, THE SAFETY OF MYSELF, MY DAUGHTER, AND OTHER DRIVERS WAS MY INITIAL CONCERN. I CAN ONLY IMAGINE HOW BAD THIS MIGHT HAVE TURNED OUT IN THE WINTER ON A SNOWY SURFACE OR EVEN JUST A RAIN SOAKED SURFACE. ONCE I GOT THE VEHICLE SLOWED DOWN AND ONTO THE SHOULDER, I ATTEMPTED TO CHANGE THE DESTROYED TIRE. IT WASN'T UNTIL AFTER GETTING ALL OF THE LUG NUTS OFF OF THE WHEEL THAT I REALIZED THERE WAS A BIGGER PROBLEM. THE WHEEL WOULD NOT BUDGE. 3. I CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO THE NEAREST LOCAL TIRE STORE (TIRES PLUS). THAT IS WHEN THEY DIAGNOSED THE BROKEN LEFT LOWER BALL JOINT WHICH HAD SEPARATED AND BECAME LODGED INTO THE WHEEL AND DESTROYED THE WHEEL. I HAD TIRES PLUS REPLACE THE BALL JOINT, ORDER A NEW (CONDITIONED) WHEEL, AND REPLACE THE TIRE. LATER THEY DISCOVERED THAT THE LOWER RIGHT BALL JOINT WAS LOOSE/HAD MOVEMENT AND ADVISED ME TO HAVE IT REPLACED ALONG WITH A SECOND NEW TIRE AS WELL. I AM ASSUMING THIS STEERING/SUSPENSION ISSUE CAUSED EXCESSIVE WEAR TO THE TWO FRONT TIRES. I AUTHORIZED THE REPAIRS AND AM NOW OUT A LITTLE OVER $1200. INTERNET RESEARCH TODAY LED ME TO MANY INCIDENTS INVOLVING JEEP LIBERTY LOWER BALL JOINT FAILURES AND AN ONGOING INVESTIGATION. NO HELP/CONSOLATION/REIMBURSEMENT WAS OBTAINED ON THE PHONE WITH DAIMLER CHRYSLER. THEY BASICALLY SAID "SORRY, THERE'S NOTHING WE CAN DO". *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159187June 7, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT BUCKLE ASSEMBLY BUTTON REMAINED DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE BUCKLE ASSEMBLY WAS REPLACED. UPDATED 7/13/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159217June 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE TRAVELING 10 MPH, THE FRONT PASSENGER SIDE FELL TO THE GROUND. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE THE LOWER BALL JOINT WAS REPLACED A SECOND TIME UNDER RECALL. A NHTSA RECALL, #03V460000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE LOWER BALL JOINT HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159153June 6, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS SIDE SAFETY BELT WILL NOT RETURN AFTER BEING DEPRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158876June 2, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I PURCHASED A USED 2002 LIBERTY WITH ONLY 45,000 MILES ON IT, 9 DAYS LATER IT HAD TO BE TOWED BACK TO THE DEALERSHIP WHERE THEY THEN HAD IT FOR 2 WEEKS REPLACING THE HEAD BECAUSE THE EXHAUST ROCKER SPIT OUT OF PLACE. THEY ALSO REPLACED THE TENSIONER, TAPPETS, CAMSHAFT AND A FEW MINOR PARTS ALONG WITH THOSE. I HAD THE VEHICLE BACK ABOUT A WEEK AND A HALF AND IT WAS TOWED TO THE DEALER AGAIN FOR THE SAME PROBLEM. I HAVE NOW BEEN TOLD THAT THEY WILL PROBABLY REPLACE THE WHOLE ENGINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158880June 2, 2006
SUSPENSION:FRONT
I WAS NEVER NOTIFIED ABOUT MY 2002 JEEP LIBERTY RECALL ON THE FRONT BALL JOINTS. LUCKILY I JUST PULLED INTO A PARKING LOT AND WAS ONLY GOING ABOUT 5 MILES PER HOUR AND THE BALL JOINT ON THE DRIVERS SIDE FELL OUT. I HEARD A BIG CLUNK AND THEN COULDN'T MOVE THE CAR, THE INSIDE RIM WAS ALL GOUGED. HAD IT TOWED TO THE DEALER AND WAS TOLD ABOUT THE RECALL ON IT. I PURCHASED MY JEEP IN DEC 03 AND THIS RECALL WAS NOV 03, THE DEALER SHOULD HAVE REPLACED THEM PRIOR TO SELLING IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158307May 26, 2006
ELECTRICAL SYSTEM
I WAS DRIVING MY 02 JEEP LIBERTY DOWN THE INTERSTATE PASSING A 18 WHEELER AT 75 MPH WHEN MY HEADLIGHTS, SPEEDOMETER, AND INTERIOR LIGHTS TURNED OFF. I ENDED UP SLAMMING ON MY BRAKES AND MOVING MY CAR TO THE SIDE. I THEN HAD TO DRIVE 50 MILES WHILE HOLDING MY BRIGHTS IN, AND MY FLASHERS ON. AFTER THE FACT, I REPLACED A FEW FUSES, AND THAT WORKED FOR ABOUT A MONTH. THEN, ONCE A GAIN, THE SAME THING HAPPENED, AND THIS TIME THERE WAS NOTHING WRONG WITH THE FUSES. TO THIS DAY, MY CAR IS PARKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158246May 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH THE FRONT DRIVERS SIDE TIRE CAME OFF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THE LOWER BALL JOINT FRACTURED AND NEEDS TO BE REPLACED. A NHTSA RECALL, # 03V460000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE FRONT LOWER BALL JOINT HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158193May 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT:MECHANICAL
WE WERE RETURNING HOME TO CANADA FROM A HOLIDAY IN CALIFORNIA THROUGH THE REDWOOD FOREST AND SEVERAL OTHER MOUNTAINOUS/CLIFF SIDE HIGHWAYS. WHILE DRIVING ON THE HIGHWAY IN WASHINGTON STATE WE HEARD A THUMP AND THEN THE LEFT FRONT TIRE BLEW OUT. THE TRUCK WAS VERY DIFFICULT TO STEER OFF THE ROAD. WHEN WE TRIED TO JACK UP THE TRUCK, TO CHANGE THE TIRE, WE REALIZED IT WAS SOMETHING FAR MORE SERIOUS. THE LEFT BALL JOINT STEM WAS STUCK THROUGH THE ALUMINUM RIM. THE CONTROL ARM WAS ALSO BROKEN. THERE WAS OVER 200 FEET OF RUBBER LAID WHILE TRYING TO STOP AND CORKSCREWS OF ALUMINUM FROM THE WHEEL ALL OVER THE HIGHWAY. THIS ALL HAPPENED WITH 22,377KM DRIVEN. THE BALL JOINTS WERE THEN REPLACED AGAIN WITH THE RECALL IN NOV/2003. ON MAY 4/06 THE BALL JOINT SEPARATED AGAIN WHILE PULLING ONTO THE STREET FROM A PARKING LOT. THIS TIME WE ARE OUT OF WARRANTY @145,534KM. THE REPAIRS/TOWING AMOUNTED TO APPROX. $700. THE BILLS HAVE BEEN FORWARDED TO DAIMLER CHRYSLER CANADA FOR REIMBURSEMENT. THIS IS AN OBVIOUS MANUFACTURING DEFECT THIS TRUCK HAS NEVER BEEN DRIVEN OFF ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158096May 23, 2006
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, TIRES
WHILE DRIVING 30 MPH, SOMETHING IN THE FRONT END DIFFERENTIAL BROKE. I HAVE HAD NUMEROUS PROBLEMS WITH THIS VEHICLE. I'M ON MY 3RD SET OF TIRES. THE BRAKES HAVE BEEN REPLACED 3 TIMES. IT'S IN THE SHOP MORE THAN IT IS OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157933May 20, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEAT BELT RELEASE ON THE DRIVER'S SIDE WILL NOT "POP" BACK OUT AFTER RELEASING THE SEAT BELT. WHICH WILL NOT ALLOW THE SEAT BELT TO LATCH BACK AFTER RELEASING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157614May 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY LIMITED TRAVELING AT 50 MPH HEARD A LOUD BANG AND VEHICLE APPEARED TO HAVE A BLOW OUT ON THE FRONT PASSENGER SIDE TIRE. MAINTAINED CONTROL OF THE VEHICLE AND PULLED OFF ROAD. WHEN ATTEMPTING TO REPLACE WHEEL, IT WAS DISCOVERED THAT THE LOWER BALL JOINT WAS BROKEN. THE VEHICLE WAS TOWED TO A NEAR JEEP DEALER, THE FULL DAMAGE WAS IDENTIFIED INCLUDING NEW WHEEL, TIRE, SEALS AND MECHANICAL PARTS. TOTAL COST ESTIMATED AT $ 1400 THE LOWER BALL JOINTS WERE PREVIOUSLY REPLACED UNDER A FACTORY RECALL AUG 27, 2004, 20 MONTHS AND APPROXIMATELY 29000 MILES EARLIER THAN THIS INCIDENT JUDGING BY THE NUMBER OF SIMILAR REPEAT FAILURES POSTED WITH NHTSA, THIS APPEARS TO BE A GENERIC ISSUE WITH THE REPLACEMENT PARTS USED DURING THE RECALL OR THE DESIGN. THE DEALER, NOT OUR NORMAL SERVICE DEALER, WILL NOT REPAIR UNDER WARRANTY, EVEN THOUGH THE BALL JOINTS WERE REPLACED DURING THE RECALL. ATTEMPTING TO GET DAIMLER CHRYSLER JEEP CUSTOMER ASSISTANCE TO ACCEPT RESPONSIBILITY FOR THE REPEAT FAILURE AND REPAIR UNDER WARRANTY BUT NOT SUCCESSFUL YET. IN THE INTERIM, HAVE PERSONALLY APPROVED REPAIRS AS NEED VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157526May 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE TURNING RIGHT INTO A PARKING LOT AT ABOUT 5 MILES PER HOUR IN MY 2002 JEEP LIBERTY, I EXPERIENCED A CATASTROPHIC FAILURE OF THE LOWER BALL JOINT ON THE RIGHT SIDE. THE BALL JOINT DROPPED AND THE BOLT AT THE BOTTOM OF THE BALL JOINT STRUCK AND SEVERELY DUG INTO MY 5 MONTH OLD JEEP CHROME ALLOY WHEEL. THIS ALL TOOK PLACE AT TRAVELING ABOUT 5 MILES PER HOUR AND TRAVELING ONLY ABOUT 10 FEET. I JUST HAD THE VEHICLE TOWED TO A LOCAL REPAIR FACILITY FOR REPAIR. PLEASE NOTE THAT I DID HAVE THE VEHICLE SERVICED AT 20,005 MILES IN RESPONSE OF THE LOWER BALL JOINT RECALL, AT WHICH TIME THE BALL JOINTS WERE REPLACED AND HEAT SHIELDS INSTALLED TO AVOID FUTURE FAILURE OF THE BALL JOINTS. THE VEHICLE NOW HAS 38,600 MILES, WHICH MEANS THESE NEW BALL JOINTS ONLY LASTED 18,600 MILES, WITH ABSOLUTELY NO OFF ROAD DRIVING! I WILL BE CALLING THE JEEP DEALERSHIP THIS MONDAY MORNING FOR THEIR INPUT AND HOPEFULLY SUPPORT OF MAKING GOOD ON THIS SEVERE FAILURE. I THANK GOD THAT THIS FAILURE TOOK PLACE AT 5 MILES AN HOUR AND NOT WHILE ON THE HIGHWAY AS I KNOW THAT I MAY VERY WELL HAVE BEEN KILLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157128May 9, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
A RECALL WAS ASSURED ON 2002 JEEP LIBERTY'S IN 2003, ON THE LOWER BALL JOINT ASSEMBLY. THE INFORMATION I HAVE, SHOWS MY JEEP LIBERTY TO HAVE THIS FIXED IN MARCH OF 2004. I DO NOT HAVE INFORMATION ON THE MILEAGE AT THAT TIME, BUT IN FEB. OF 2005 IT HAD 35341 MILES. I FOUND OUT TODAY THAT THE JEEP IS HAVING THE SAME PROBLEM, WITH THE REPLACEMENT THEY USED FROM THE FIRST RECALL. THE JEEP HAS ONLY 46770 ON IT CURRENTLY. IT SEEMS UNREAL THAT THE LOWER BALL JOINTS WOULD GO BAD TWICE UNDER 50000 MILES UNLESS THERE IS STILL IS A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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