Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10171683October 23, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE SEAT BELT LATCH DOES NOT ALWAYS LATCH. RELEASE BUTTON REGULARLY JAMS DOWN AND HAS TO BE PRIED UP TO LATCH SEAT BELT. LATCH HAS BEEN CLEANED AND LUBRICATED WITH NO IMPROVEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171397October 20, 2006
SERVICE BRAKES, HYDRAULIC
TOOK MY CAR IN TO DEALER FOR AN OIL CHANGE AND RECENT RECALL INSTALLATION, WAS TOLD MY FRONT BRAKES HAD ABOUT 1,000 MILES LEFT , THIS AT 53,00 MILES. TOOK CAR TO MEINIKE FOR A 2ND OPINION AND FRONT DRUMS COULD BE REGROUND BUT REAR BRAKES WERE SHOT, MECHANICAL FAILURE, EITHER BAD PARTS OR INCORRECT INSTALLATION. I AM FIRST OWNER AND DRIVE 14 MILES TO WORK, TOP SPEED 35 MPH DUE TO BACK ROADS AND TRAFFIC. 5 SPEED STANDARD TRANSMISSION. REPLACED REAR BRAKES. NO WARNING SOUNDS. DEALER UNSYMPATHETIC. NOT WILLING TO LOOK AT DAMAGED BRAKE PARTS, WHICH I KEPT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171461October 20, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A RATTLING NOISE COMING FROM THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171362October 19, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED THE SPEEDOMETER FAILED THREE TIMES. THE FIRST TIME THE SPEEDOMETER FAILED DUE TO A RUSTED SENSOR. THE SECOND TIME, THE SPEEDOMETER FAILED DUE TO AN ABS SENSOR. THE THIRD TIME THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER TO DETERMINE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171162October 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171246October 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED AN APPOINTMENT WAS SCHEDULED TO MAKE THE REPAIRS FOR RECALL # F23 SUSPENSION: LOWER CONTROL ARM, BALL JOINTS ON 9/21/2006. THE FRONT LEFT AXLE/DRIVE SHAFT SEIZED/FROZE IN THE HUB. THE SERVICE DEALER WANTED TO BE PAID FOR THE REMOVAL OF THE AXLE AND PAYMENT IF IT FRACTURED DURING REMOVAL. THE MANUFACTURER WAS NOTIFIED AND AGREED TO PAY THE COST OF REPLACEMENT OF THE AXLE, BUT THE CONTACT WOULD BE RESPONSIBLE FOR THE LABOR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171262October 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH ON NORMAL ROAD CONDITIONS, A LOUD NOISE UNDER THE VEHICLE WAS HEARD. NO WARNING LIGHTS WERE ILLUMINATED ON THE DASHBOARD. UPON ENTERING THE FREEWAY AT HIGHER SPEEDS, THE VEHICLE HAD DIFFICULTIES WITH THE STEERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO SHOP, WHO DETERMINED THE LOWER BALL JOINT WAS FRACTURED. THE CONTACT INFORMED THE MECHANIC THAT NHTSA RECALL #03V460000 REGARDING SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, WAS PERFORMED SEVERAL MONTH AGO. THE MECHANIC ADVISED TO CONTACT THE MANUFACTURER TO OBTAIN REIMBURSEMENT FOR THE REPAIRS PERFORMED ON THAT EXISTING RECALL. THE MANUFACTURER WAS CONTACTED WHO REQUESTED THE INVOICES FOR THE REPAIRS PERFORMED. THE MANUFACTURER COMMUNICATED THE CONTACT BY PHONE AND BY LETTER, BUT THE COMPANY WOULD NOT REIMBURSE FOR THE REPAIR COSTS BECAUSE AN INDEPENDENT MECHANIC PERFORMED THEM. THE CONTACT RECEIVED A SECOND RECALL LETTER FOR THE SAME SAFETY DEFECT AND EXPECTED THE MANUFACTURER WOULD HONOR THE REPAIRS ALREADY PAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171075October 17, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH A TREE UNDER NORMAL DRIVING CONDITIONS. THE FRONT DRIVER AND PASSENGER AIRBAGS DID NOT DEPLOY. THE CONTACT WAS WEARING HER SEAT BELT AND ONLY SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO SHOP. THE CAR INSURANCE COMPANY SENT A REPRESENTATIVE TO EXAMINE THE VEHICLE AND DETERMINED THAT FOR FURTHER EXAMINATION THE VEHICLE MUST BE RELEASED TO THE INSURANCE COMPANY. NO FURTHER REPAIRS HAVE BEEN MADE. THE VEHICLE WAS CURRENTLY AT THE AUTO SHOP AWAITING FURTHER EXAMINATION BY THE MECHANIC. THE RECALL # 01V373000 RELATED TO THE SAME PROBLEM THE CONTACT HAD. UPDATED 12/26/06. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10170911October 16, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE RIGHT SIDE OF THE VEHICLE SUDDENLY DROPPED INTO THE RIM. THE VEHICLE WAS TOWED TO A RESIDENCE. UPON INSPECTION, THE CONTACT NOTICED THAT THE FRONT RIGHT BALL JOINT HAD DETACHED AND PUNCTURED THE RIM. THE VEHICLE WAS NOT SEEN BY A DEALER. THERE WAS A NHTSA RECALL# 03V460000 WHICH PERTAINED TO THE LOWER BALL JOINT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170912October 16, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A RECALL LETTER #06V288000 PERTAINING TO THE SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS RECEIVED. TWO DIFFERENT DEALERSHIPS WERE CALLED TO MAKE AN APPOINTMENT. BOTH DEALERSHIPS WERE UNAVAILABLE FOR IMMEDIATE REMEDY REPAIRS CITING UNAVAILABILITY OF TECHNICIANS OR PARTS. THE EARLIEST APPOINTMENT COULD NOT BE SCHEDULED FOR AT LEAST TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170727October 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THERE WAS A PRONOUNCED VIBRATION WITHIN THE FRONT SUSPENSION. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170743October 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170637October 12, 2006
ELECTRICAL SYSTEM
INTERIOR LIGHTS COME ON AT VARIOUS TIMES. SOMETIMES WHEN BLINKER IS ENGAGED, SOMETIMES WHEN PUT INTO GEAR, SOMETIMES , JUST WHILE DRIVING DOWN THE ROAD. AND EVEN WHEN I OPEN THE WINDOWS OR MOONROOF. ELECTRICAL IN NATURE IT IS SCARY TO HAVE INTERIOR LIGHTS COME ON AT NIGHT... *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170665October 12, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, A NOISE WAS HEARD AND THE STEERING WHEEL WAS HARD TO TURN. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170670October 12, 2006
SEAT BELTS:FRONT
DRIVER SIDE SEAT BELT BUCKLE (FEMALE END) PERMANENTLY STUCK IN "OPEN" POSITION. SMALL RED PLASTIC PIECE FELL OUT WHEN LOOKING AT IT. CAN NO LONGER GET SEAT BELT TO LOCK. CALLED SEVERAL DEALERS AND WAS TOLD THAT REGARDLESS OF WHETHER VEHICLE WAS STILL UNDER WARRANTY OR NOT, THEY WOULD NOT REPLACE THIS PART - EVER. I WAS QUOTED ANYWHERE FROM $150 TO $350 PARTS & LABOR TO REPLACE. I AM STILL DECIDING WHAT TO DO ABOUT PROBLEM. SEEMS TO ME THAT MANUFACTURER HAS A RESPONSIBILITY TO ENSURE THAT SAFETY DEVICES ARE IN WORKING ORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170696October 12, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO A DEALER FOR RECALL REMEDY REPAIRS #06V288000 PERTAINING TO THE LOWER BALL JOINTS. AN APPOINTMENT WAS MADE HOWEVER BUT THE SERVICE DEALER STATED THAT THE PARTS TO DO THE RECALL WORK WERE UNAVAILABLE AND THAT THEY WERE UNSURE WHEN THEY WILL BE ABLE TO GET THE PARTS. THE MANUFACTURER WAS CONTACTED WHO ALSO STATED THEY WERE UNAWARE OF WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT STATED THE VEHICLE MADE A POPPING SOUND WHEN MAKING TURNS AT 10MPH AND CREATED FEAR IN DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170606October 12, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE SERVICE DEALER WOULD REPLACE THE SUSPENSION: FRONT CONTROL ARM, LOWER BALL JOINT, RECALL # 06V288000, BUT WANTED TO CHARGE FOR THE REALIGNMENT THAT THE DEALER SAID WAS REQUIRED SERVICE AFTER THE REPLACEMENT. THE CUSTOMER SERVICE REPRESENTATIVE REFUSED TO ESCALATE THE ISSUE TO A SUPERVISOR OR HIGHER RANKED STAFF MEMBER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS DIRECTED TO PAY FOR THE REALIGNMENT AND REIMBURSEMENT WOULD BE CONSIDERED AT A LATER DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170357October 10, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE MANEUVERING THROUGH A PARKING LOT THE FRONT OF THE VEHICLE COLLAPSED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170060October 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NOTIFICATION OF RECALL # 06V288000, FOR THE SUSPENSION, CONTROL ARM, LOWER BALL JOINT WAS RECEIVED ON 9/16/2006. THE CONTACT CALLED ON 9/22/2006 AND SCHEDULED AN APPOINTMENT FOR 9/29/2006. WHEN THE VEHICLE WAS TAKEN IN FOR THE APPOINTMENT THE SERVICE DEALER INFORMED THE CONTACT IT WOULD TAKE 6-8 WEEKS FOR THE BACK ORDERED PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169986October 5, 2006
AIR BAGS, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY SON WAS DRIVING A 2002 JEEP LIBERTY WHEN THE STEERING WHEEL JAMMED ON HIM APPROACHING A CURVE HE SLAMMED THE BRAKES BUT THE VEHICLE KEPT SKIDDING UNTIL IT INVADED THE OTHER SIDE OF THE ROAD HIT A TREE(IF NOT FOR THE TREE HE WOULD HAVE FALLEN OFF THE MOUNTAIN SIDE!!). IN NO MOMENT DID THE AIR BAGS ACTIVATE. ABOUT 3 OR 4 DAYS LATER I RECEIVED A SAFETY RECALL NOTICE F23 - LOWER BALL JOINTS THAT INDICATED THE BALL JOINTS COULD CORRODE & SEPARATE RESULTING IN A LOSS OF THE STEERING CONTROL. I GOT IN CONTACT WITH THE COMPANY WHERE THEY ASK FOR PICTURES OF THE ACCIDENT (WHICH I E-MAILED TO THEM) BUT CANNOT REPAIR THE VEHICLE (OR WILL FORFEIT ANY CLAIMS THEY SAY)THEREFORE LEAVING ME WITH NO TRANSPORTATION AND STILL HAVING TO PAY THE BANK THE CAR LOAN. I ASKED THE DAIMLER CHRYSLER REP IF THERE WAS SOME KIND OF CAR ASSISTANCE PROGRAM IN A COUPLE OF OCCASIONS AND HAVE RECEIVED NO REPLY PLUS I HAVE BEEN INFORMED THAT AN APPRAISAL WILL BE DONE IN ABOUT 2 WEEKS FROM NOW. IS THERE ANYWAY THIS PROCESS CAN BE SPED UP OR AREN'T THEY SUPPOSE TO LEND ME A VEHICLE UNTIL THIS IS RESOLVED? *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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