Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10104504December 26, 2004
AIR BAGS:FRONTAL
I WAS DRIVING ON I65NORTH AT A RATE OF SPEED OF APPROXIMATELY 45- 50 MPH WHEN I HIT A PATCH OF ICE AND LOST CONTROL OF MY 2003 JEEP LIBERTY. I SPUN OUT AND HIT A CONCRETE BRIDGE ABUTMENT HEAD ON WITH SUCH IMPACT THAT MY JEEP WAS TOTALED AT OVER $20,000 IN DAMAGE. MY AIR BAG DID NOT DEPLOY AND I HIT MY HEAD ON THE STEERING WHEEL RESULTING IN A SEVERE HEAD CONTUSION REQUIRING APPROXIMATELY 30 SUTURES FROM A SKILLED PLASTIC SURGEON. THE PLASTIC SURGEON COMMENTED DURING THE PROCEDURE THAT HAD MY AIR BAGS DEPLOYED, I WOULD NOT HAVE SUSTAINED SUCH AN INJURY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10104261December 21, 2004
AIR BAGS:FRONTAL
I WAS INVOLVED IN A REAR-END COLLISION WITH A LEXUS SUV. I RAN INTO THE BACK OF A LEXUS SUV THAT WAS UNEXPECTLY STOPPED IN FRONT OF ME AND THE ENTIRE ENGINE COMPARTMENT AND FRONT SECTION OF THE JEEP COLLAPSED FORWARD AT A 45% ANGLE, PUSHING THE ENTIRE FRONT OF THE VEHICLE TO THE FORMER LOCATION OF THE MIDDLE OF THE ENGINE. THIS WAS ON A 2003, JEEP LIBERTY WITH 13,000 MILES AND NEITHER AIRBAG IN THE JEEP LIBERTY DEPLOYED DURING THE SEVERE IMPACT OF THE CRASH. THERE IS CURRENTLY $8,000+ OF DAMAGE TO THE FRONT OF THE JEEP LIBERTY AND THE PRESTICE DODGE, IN DALLAS, TEXAS, HAS INFORMED ME THAT THIS IS NOT A MATTER FOR THEM TO DEAL WITH, BECAUSE FAILED AIRBAGS ARE CONSIDERED A FACTORY DEFECT. THE VEHICLE WAS JUST SURVEYED FOR REPAIRS TODAY BY ALLSTATE INSURANCE AND THEY ARE GOING TO REPAIR IT, BUT AFTER CONTACTING THE DEALERSHIP "PRESTIGE DODGE" AND ASKING THEM TO GO LOOK AT THE CAR TO VERIFY THE AIRBAGS HAD NOT GONE OFF. THE DEALERSHIP PROVIDED ME WITH A NUMBER FOR CHRYSLER 18009921997 TO ADDRESS THESE FAILED AIRBAGS WITH. I CALLED CHRYSLER AND THE CUSTOMER SERVICE CENTER STATED THAT IF THE COLLISION CENTER HAD ALREADY BEGUN WORK ON THE CAR THAT CHRYSLER WOULD REFUSE TO ACKNOWLEDGE THAT THE AIRBAGS DID NOT GO OFF AND THEY WOULD REFUSE TO SEND AN INVESTIGATOR BECAUSE THE COLLISION CENTER HAS ALREADY BEGUN FOLLOWING ALLSTATES INSTRUCTIONS TO REPAIR THE FRONT END OF THE VEHICLE. AT THIS POINT CHRYSLER CUSTOMER SERVICE HUNG UP ON ME.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10102145December 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES, AIR:DRUM:SHOES/LININGS
BOUGHT THE 2003 JEEP LIBERTY BRAND NEW IN MAY, 2003. NOW A YEAR AND SEVEN MONTHS LATER, WE STILL HAVE SQUEALING BRAKES. THE DEALER IN WICHITA HAS REPLACED THE PADS 2 OR 3 TIMES, AND RE-SURFACED THE PADS ONCE OR TWICE. THEY'VE NOW DECIDED THAT THEY WILL NEED TO REPLACE THE BACK BRAKES, INCLUDING THE ROTERS. THESE PARTS HAVE BEEN ORDERED, AND WE ARE WAITING TO HAVE THIS WORK DONE. ADDITIONALLY, THE AUTOMATIC TRANSMISSION STARTED DOWNSHIFTING HARD FROM 3RD GEAR TO SECOND GEAR, AND DOWN TO FIRST GEAR. THEY REPLACED SOME PARTS IN THE TRANSMISSION, AND THIS PROBLEM APPEARS TO BE FIXED. WE'LL SEE! THEY BLAMED THE RUSTING BRAKES TO "HUMIDITY"...THE CAR NOW HAS ONLY 7,200 MILES ON IT, AND HAS BEEN KEPT INSIDE THE GARAGE EVERY NIGHT OF IT'S EXISTENCE. THE DEALER CLAIMS THAT ALL THE SQUEALING AND RUSTING OF THE BRAKES ARE DUE TO THE "HUMIDITY" IN THE AIR. WE LIVE IN THE EXACT MIDDLE OF THE US IN KANSAS. THERE'S NOT A LOT OF MOISTURE IN THE AIR INSIDE OF MY ATTACHED GARAGE. THIS BRAKE PROBLEM HAS BEEN ONGOING FROM MID 2003 TO THE PRESENT TIME IN DECEMBER OF 2004. THE CAR ONLY HAS A LITTLE OVER 7000 MILES ON IT...THE DEALER SAID THAT "THE PROBLEMS MIGHT GO DOWN IF WE WOULD DRIVE THE CAR MORE OFTEN." WE WOULD NOT RECOMMEND A JEEP LIBERTY TO ANYONE WE LIKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100642November 28, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ON I684 THE ACCELERATOR GOT STUCK AT 60 MPH, I COULD NOT STOP THE CAR. I GOT OFF THE EXIT TRY TO SLOW DOWN THE CAR, WENT THROUGHT THE STOP SIGN, PULLED OVER AND HAD TO SHUT THE CAR OFF WHILE IN DRIVE TO STOP IT.*AK I BROUGHT IT TO THE DEALERSHIP, AND WAS TOLD NOTHING IS WRONG WITH THE CAR. I HAVE 1 MORE YEAR LEFT ON THE LEASE AND CHRYSLER WILL NOT TAKE ME OUT OF THE LEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101476November 22, 2004
AIR BAGS:FRONTAL
THE VEHICLE HAS BEEN INVOLVED IN THREE SEPARATE FRONTAL COLLISIONS. THE DUAL AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10101264November 18, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE BRAKES WERE APPLIED AT 60 MPH TO SLOW VEHICLE DOWN VEHICLE CONTINUED AT SAME SPEED. PULLED VEHICLE OVER WHEN MORE PRESSURE WAS APPLIED TO BRAKES. AN ODOR WAS COMING FROM THE BRAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101461November 10, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING THE VEHICLE SUDDENLY BEGAN TO SLIDE AND SLID INTO A UTILITY POLE. *NM CAMPAIGN ID NUMBER : 03V460000 EVEN THOUGH THE CONSUMERS VEHICLE WENT IN FOR SERVICE SHE BELIEVED THAT THE CAUSE OF THE ACCIDENT IS THE THE RECALL ISSUE. SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT. *TC
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10099776November 10, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHEN BRAKING FRONT LOWER BALL JOINT PUNCTURED THE FRONT DRIVER'S TIRE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098337November 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FOR MOST OF THE YEAR I HAVE BEEN HAVING TROUBLE WITH MY JEEP LIBERT AUTOMATIC TRANSMISSION. I HAVE HAD SEVERAL PROBLEMS WITH IT AND THE DEALER STILL HAS NOT RESOLVED THE ISSUE. I AM BEING TOLD THAT THEY CANNOT REPLICATE THE PROBLEM. I DESCRIBE THE FOLLOWING AS THE PROBLEMS. AT A FULL STOP WHILE HOLDING DOWN THE BRAKE THE TRANS MISSION WILL SHUTTER AND MAKE A BANGING NOISE. THE TRANSMISSION SHIFTING AT LOWER GEARS IS ROUGH. IT IS NOT IN A LIKE NEW CONDITION. HE TRANSMISSION MAKES A GRINDING NOISE. THE VEHICLE HAS STALLED 3 TIMES DO TO THE TRANSMISSION PROBLEM. THEVEHICLE HAS LURCHED FORWARD AT A STOP SIGN/LIGHT. IF NOT FOR HOLDING DOWN THE BRAKE THE VEHICLE WOULD HIT THE CAR IN FRONT OF ME. THE TRANSMISSION HAS SHUTTERED AS IT CHANGES GEARS WHILE DRIVING. MAINLY AT SLOW SPEEDS. I CONSIDER THIS TO BE A SAFETY ISSUE WITH THE VEHICLE. I BELIEVE THE TRANSMISSION WILL FAIL AND I FEAR IT WILL CAUSE AN ACCIDENT. I HAVE MADE EVERY ATTEMPT TO RESOLVE THIS WITH THE DEALER. THE TRANSMISSION HAS BEEN RECONDITIONED TWICE. ONCE ON APRIL 5,2004 AND THE OTHER ON MAY 26, 2004. THE VEHICLE WAS RETURNED TO ME BUT THE PROBLEMS REOCCURRED AFTER A SHORT TIME. I HAVE CALLED DAIMLER CHRYSLER CUSTOMER SERVICE LINE AND TALKED TO SEVERAL REPS. I HAVE FILE NUMBERS 12578676 AND 12805501. I HAVE ALSO SPOKEN WITH SERVICE MANAGER DAVID CARGAIL AND DISTRIC MANAGER BRUCE SHIRLEY. NOTHING HAS BEEN DONE TO ADDRESS THE PROBLEMS THAT I AM SEEING. I HAVE INCLUDED THE COPIES OF THE RECEIPTS FROM THE SERVICE CALLS THAT ARE RELATED TO THE TRANSMISSION PROBLEMS. I AM MISSING SOME OF THE EARLIER ONCE FROM THIS YEAR AND WILL SEND THEM IF I LOCATE THEM. I DID TAKE THE VEHICLE IN TODAY AND DAVID CARGAIL TEST DROVE IT AND REFUSED TO GIVE ME A RECEIPT THAT I HAD TAKEN IT IN TO GET IT LOOKED AT. HE SAID THAT I SHOULD HAVE ENOUGH DOCUMENTATION THAT I NEEDED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093759October 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
THE TRANSMISSION HAS BEEN REPAIRED, FRONT AXLE REPLACED DUE TO VIBRATIONS, 5 NEW TIRES, RADIO, ETC... THIS VEHICLE HAS BEEN INTO THE DEALERSHIP NUMEROUS TIMES FOR REPAIRS TO THE POINT WHERE THE DISTRICT MANAGER FOR CHRYSLER HAS BEEN INVOLVED. THE VEHICLE RAN A LITTLE BETTER FOR A BRIEF PERIOD OF TIME AND THE TRANSMISSION CONTINUES TO SHIFT INCORRECTLY THE VIBRATION IS BACK AND THE DISTRICT MANAGER (MR. BILL KEUHRMAN STATES "THAT THERE IS IMPROVEMENT", AND I STATED THAT IT IS FUNNY THE WORDS HE CHOSE INSTEAD OF THE VEHICLE IS RUNNING CORRECTLY. THE VEHICLE SCARES ME TO DRIVE BECAUSE OF THE HESITATION DURING SHIFTING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091651October 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
WHILE DRIVING AT ANY SPEED, THE AUTOMATIC TRANSMISSION DID NOT SHIFT PROPERLY FROM FIRST TO SECOND GEAR. THE DEALERSHIP INSPECTED THE VEHICLE SEVERAL TIMES AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THE CONSUMER EXPERIENCED A SLIPPAGE IN THE FIRST FEW HUNDRED MILES. THERE WERE MISSING AND LOOSE BOLTS AROUND THE TRANSMISSION. THE VEHICLE DISPLAYED A HARD KNOCK AT TIMES AND WAS POOR ON GAS MILEAGE. *SC *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095053October 5, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
THE STEERING LOCKED, CAUSING THE VEHICLE TO STRIKE A BARRIER AND ROLL OVER. RECALL 03V460000 WAS ISSUED ON THE STEERING, HOWEVER, MANUFACTURER DID NOT FIND FAULT FOR THE CRASH.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10094476September 28, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THERE WAS SQUEALING, WHEN DRIVING AND TURNING THE STEERING WHEEL. AFTER TAKING IT TO THE DEALER, NO DEFECTS WERE FOUND. THE REAR BRAKES WERE INSPECTED. NO CONTACT WITH THE MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091602September 8, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 25 MPH A FIRE STARTED IN THE ENGINE. CONSUMER PULLED OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10087142September 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER RECEIVED RECALL NOTICE 03-V-460-000 CONCERNING REPLACEMENT UPPER CONTROL ARM LOWER BALL JOINTS. CONSUMER NOTICED AFTER RECALL REPAIRS WERE DONE THAT VEHICLE PULLED TO THE LEFT ON ITS OWN. CONSUMER NOTIFIED THE MANUFACTURER . DEALER INFORMED CONSUMER THAT THE RECALL REPAIRS WERE DONE IN COMPLIANCE WITH THE RECALL. *AK *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090378September 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN PUTTING THE VEHICLE INTO GEAR IT JAMMED. CONSUMER KEPT DEPRESSING THE BRAKES TO GET VEHICLE INTO GEAR. THE FLOATER AND THE SHIFT SCREW WERE LOOSE, PER DEALER MECHANIC. CONSUMER MAINTAINED THAT IT WAS UNSAFE TO DRIVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088666August 27, 2004
SUSPENSION, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I HAVE A JEEP LIBERTY LIMITED 2003 LEASED ON OCTOBER 2002. IVE HAD TO BRING THE VEHICLE IN FOR SERVICE SEVEN TIMES FOR THE SAME PROBLEM AND THE DEALER HAS NOT REPAIRED IT. THE PROBLEM IS THAT WHILE DRIVING AT SPEEDS ANYWHERE FROM 30 - 65 AND WHILE TRYING TO ACCELERATE FROM A COMPLETE STOP THE VEHICLE WILL START TO BUCK AND HESITATE, THE SPEEDOMETER WILL SWING BACK AND FORTH AND THE VEHICLE SUDDENLY LOSES SPEED AND THEN REGAINS IT. I'VE ALMOST BEEN HIT BY ANOTHER VEHICLE ON THE PALISADES PARKWAY ON THREE SEPARATE OCCASIONS. THE FAILURE STARTED ON APRIL 28,2004 AT 32,000 MILES IT NOW HAS 34,600 MILES AND IT HAS REOCCURRED AFTER ALL SEVEN TIMES OF GOING IN FOR REPAIR OF SAME CONDITION AFTER THE DEALERSHIP AT CENTRAL AVE CHRYSLER JEEP IN YONKERS,CLAIMS TO HAVE REPAIRED IT. THE DEALERSHIP WILL NOT HONOR THE WARRANTY BY PROPERLY REPAIRING OR REPLACING VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088610August 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT 30.890 MILES REAR BRAKES LOCKING UP, EXTREAM HOT TEMPS. BURNING SMELL AND SMOKE COMING UP THROUGH THE BACK WHEELS. THE CALIPER WAS COVERD BUT I GOT SLAMED WITH A BILL OF $500.00 FOR THE CUTTING OF THE ROTERS AND REPLACING OF PADS. THIS SYSTEM IS 4WHEEL DISC-ANTI/LOCK. I HAVE 39.000 MILES AND THE OTHERS SIDE OF IS DOING THE SAME THING. THE DEALER AT OCEAN JEEP JUST CALLED AND SAID I HAVE TO PAY $100.00 DEDUCTABLE ON THIS REPAIR. THIS WAS MY FIRST BRAND NEW CAR, AND I DONT HAVE ANYTHING GOOD TO SAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088550August 25, 2004
AIR BAGS:FRONTAL
WIFE WAS TAVELLING IN 2003 JEEP LIBERTY, WAS INVOLVED IN FRONT END COLLISION AT APPROX 40 MPH, AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10089437August 19, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
REQUEST FOR REIMBURSEMENT FOR DAMAGES TO VEHICLE. *MR THE CONSUMER WAS IN AN ACCIDENT DURING A DOWN POUR. THE CONSUMER LOST CONTROL OF THE VEHICLE AND IT FLIPPED OVER. THE PROBLEM MAY BE DUE TO THE BALL JOINTS. RECALL# 03V460000. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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