Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10173604November 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE NHTSA RECALL #06V288000, REGARDING THE LOWER BALL JOINTS WOULD TAKE TEN DAYS FOR THE SERVICE DEALER TO OBTAIN THE PARTS. THE CONTACT EXPRESSED THIS WAS TOO LONG TO WAIT FOR SUCH A SAFETY ISSUE TO BE ADDRESSED AND THE MANUFACTURER WAS UNABLE TO ASSIST THE CONTACT TO GET THE WORK DONE ANY QUICKER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173444November 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173487November 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS CONTACTED BY DAIMLER CHRYSLER REGARDING A SAFETY RECALL (F23) FOR LOWER BALL JOINTS ON MY 2003 JEEP LIBERTY. I FOLLOWED THE RECALL DIRECTIONS AND CONTACTED MY LOCAL DEALER (STEVE WHITE MOTORS) TO SCHEDULE A REPAIR. I WAS TOLD THAT MY REPAIR WOULD NEED TO WAIT 10 WEEKS DUE TO THE RATIONING OF REPAIR PARTS TO THE DEALERS BY DAIMLER CHRYSLER. I THEN CONTACTED THE "HELP" NUMBER FOR DAIMLER CHRYSLER PROVIDED BY THEM ON THE RECALL NOTICE. I WAS TOLD THAT ASIDE FROM HAVING MY VEHICLE INSPECTED THERE WAS NOTHING THEY COULD DO BECAUSE THERE WASN'T ANOTHER DEALERSHIP WITHIN A 20 MILE RADIUS FROM MY HOME, NOR COULD THEY PROVIDE THE REPAIR PART ANY SOONER. THE RECALL NOTICE INDICATES THAT THE FAULT IN THE PART "CAN CAUSE THE BALL JOINT TO...SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." AND NOW I'M TOLD TO WAIT 2 AND 1/2 MONTHS BEFORE THIS CONDITION CAN BE CORRECTED. THAT'S 2 AND 1/2 MONTHS OF JEOPARDIZING MY WIFE'S AND MY SAFETY. THAT IS UNACCEPTABLE TO ME AND SHOULD BE TO BOTH DAIMLER CHRYSLER AND YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173499November 14, 2006
UNKNOWN OR OTHER, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2003 JEEP LIBERTY FOR WHICH I HEARD RE: RECALL SOME MONTHS BACK. I INQUIRED AT MY DEALERSHIP IN AUG ( GREENBRIAR JEEP) AND WAS TOLD I WOULD GET A NOTICE. WELL, I DID RECEIVE NOTICE 11/12. WHEN I CALLED DEALER TODAY 11/13, I WAS TOLD THEY DID NOT HAVE PARTS, AND THE PARTS WERE ALREADY 2 WEEKS BEHIND. IF THIS IS A SAFETY ISSUE THERE SHOULD BE ENOUGH REPAIR KITS FOR ALL VEHICLES INVOLVED. IS THERE ANYWAY OF EXPEDITING THIS REPAIR? I AM VERY CONCERNED WITH THIS KIND OF DELAY WHERE SAFETY IN DRIVING THE VEHICLE IS IN QUESTION. RESPECTFULLY SUBMITTED, M. SHERMAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173505November 14, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER #06V288000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED ON 11/07/06. THE SERVICE DEALER WAS CONTACTED, WHO SUGGESTED THAT THE PARTS DEPARTMENT NEEDED TO ORDER THE PART. THE PARTS DEPARTMENT EXPRESSED TO THE CONTACT THAT THE RECALL PARTS WERE ON BACK ORDER, AND IT WOULD TAKE 4 TO 5 MONTHS TO GET THE PART. THE CONTACT EXPRESSED CONCERN BECAUSE THE DEFECTIVE PART COULD CREATE A DANGEROUS SITUATION IF THE LOWER BALL JOINT FRACTURED. THE CONTACT PLANNED TO FILE A COMPLAINT WITH THE MANUFACTURER AFTER FILING A COMPLAINT WITH THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173319November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE SERVICE DEALER WAS UNABLE TO MAKE RECALL REPAIRS FOR RECALL F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINTS, DUE TO THE MANUFACTURER REFUSING TO SEND REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173332November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER WAS RECEIVED # 03V460000 REGARDING THE SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT. THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL WORK, HOWEVER THE DEALER STATED THAT THEY WERE UNABLE TO PERFORM RECALL WORK ON A TIMELY MATTER DUE TO THE MANUFACTURER'S INABILITY TO RECEIVE SPARE PARTS. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE STATEMENTS MADE BY THE DEALER ADDING THAT THEY WERE AWAITING FOR 3500 BACK LOG PARTS FOR RECALL WORK. THE VEHICLE WAS CURRENTLY GOING ONTO THE 5TH WEEK OF THE WAITING LIST. UPDATED 12/15/2006 - THE REPAIRS HAVE BEEN COMPLETED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173345November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, # 06V288000, REGARDING THE FRONT LOWER BALL JOINT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173346November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, # 06V288000, REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173358November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER WAS RECEIVED, #06V288000 REGARDING THE LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173416November 13, 2006
ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS, PARKING BRAKE, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
BALL JOINT FAILURE THREE TIMES. EMERGENCY BRAKE ON FIVE SPEED NEVER HAS WORKED PROPERLY. REPLACE ENGINE AT 70,000. NOW THE CARD END JOINT FOR THE FOUR-WHEEL DRIVE IS NOT WORKING CORRECTLY. MY BIGGEST COMPLAINT IS THE BALL JOINT FAILURE FOR THE THIRD TIME. THIS ISSUE ALSO CAUSES CHAIN REACTIONS IN THE TIRES I HAVE HAD THREE SETS OF TIRES WEAR UNEVEN AND I WROTE THE COMPANY THE FIRST TIME TO COMPLAIN AND GOT NO RESPONSE. I USE MY JEEP TO MAKE MY INCOME AND DO NOT TRUST IT ANY MORE. I DO NOT RECOMMEND THIS VEHICLE TO ANY ONE AND WILL NOT PASS IT ON TO ANY FAMILY MEMBER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173045November 9, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A RECALL LETTER #06V288000 WAS RECEIVED REGARDING THE LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173054November 9, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL #06V288000 REGARDING SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT LETTER WAS RECEIVED ON 11/06/06. ON 11/09/06, THE DEALER WAS CONTACTED WHO DETERMINED THE CONTACT WOULD HAVE TO BE PUT ON A WAITING LIST BECAUSE THE REPLACEMENT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED THAT SAME DAY, WHO OFFERED THAT THERE COULD BE OTHER DEALERS WITH SHORTER WAITING LISTS. THE CONTACT WAS GIVEN A LIST OF OTHER DEALERS IN THE AREA. THE CONTACT EXPRESSED CONCERN BECAUSE THE RECALLED COMPONENT COULD POSE A SERIOUS RISK IF THE LOWER BALL JOINT FRACTURED. UPDATED 1/29/2007 - BALL JOINT REPLACEMENT WAS COMPLETED ON 1/7/2007. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172939November 8, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 03V460000 REGARDING SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED. TWO DEALERSHIPS WERE CONTACTED TO ASK IF THE ALIGNMENT AFTER PERFORMING THE BALL JOINT REPLACEMENT WAS INCLUDED. THE DEALERSHIP REPRESENTATIVES STATED THE ALIGNMENT WAS CONSIDERED VEHICLE MAINTENANCE AS SUCH WAS NOT INCLUDED IN THE RECALL REMEDY. IF THE ALIGNMENT WERE NOT PERFORMED THE TIRES WOULD RAPIDLY WEAR OFF AND ITS REPLACEMENT WOULD ALSO BE REQUIRED. THE MANUFACTURER WAS CONTACTED WHO COINCIDED WITH THE DEALERSHIPS STATEMENT. THE CONTACT CONSIDERED THE RECALL REMEDY INSUFFICIENT BECAUSE THE MISALIGNMENT WAS A CONSEQUENCE OF MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174305November 7, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SAFETY RECALL F23-LOWER BALL JOINTS 2003 JEEP LIBERTY. *TS THE DEALERSHIP STATED THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST THREE WEEKS, AND THEN THE CONSUMER WOULD BE PLACED ON A WAITING LIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172680November 6, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED WHILE AT THE DEALER FOR RECALL REPAIR, THE DEALER NOTICED THE ROTORS WERE CORRODED AND REPLACED ALL FOUR ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172690November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT SERVICE DEALER FOR SCHEDULED MAINTENANCE, AND WAS INFORMED OF THE NHTSA RECALL, F23 FOR THE SUSPENSION: FRONT:CONTROL ARM; LOWER BALL JOINT. THE SERVICE DEALER INFORMED THE VEHICLE WOULD BE ADDED TO THE WAITING LIST OF 43 OTHER VEHICLES OF WHICH 3 A WEEK WERE BEING SERVICED AS PARTS WERE AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THEY WOULD NOT AUTHORIZE SERVICE AT AN INDEPENDENT DEALER OR REIMBURSE FOR THE PART IF THE INDEPENDENT DEALER WAS USED ALTHOUGH ANOTHER SERVICE DEALER COULD BE CONTACTED TO FIND A SHORTER WAITING LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172720November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHEN A NHTSA RECALL LETTER F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE CONTACT WAS INFORMED THERE WAS A WAITING LIST OF 4-6 WEEKS. THE MANUFACTURER WAS NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172786November 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THE VEHICLE THERE WAS A RECALL ON THE LOWER BALL JOINT SUSPENSION #06V288000. BOTH THE SERVICE DEALER AND THE MANUFACTURER DETERMINED THE MANUFACTURER ONLY WILL SEND OUT 3 PARTS PER DEALERSHIP PER WEEK AND IT WILL TAKE FOUR MONTHS TO GET THE PARTS FOR THE REMEDY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172442November 2, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH, THE STEERING PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER TO BALANCE AND ROTATE THE TIRES. ABNORMAL WEAR WAS FOUND ON THE TIRES THAT HAD BEEN PURCHASED IN 08/2006. FOUR SEPARATE SERVICE DEALERS WERE CONTACTED TO SCHEDULE AN APPOINTMENT, AFTER RECEIVING RECALL F23, FOR THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINTS. EACH SERVICE DEALER INFORMED THE CONTACT OF THE BACK ORDER OF PARTS AND OFFERED TO ADD THE VEHICLE TO A WAIT LIST. AN INDEPENDENT MECHANIC INFORMED THE CONTACT THAT PARTS WERE ON HAND, FOR IMMEDIATE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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