Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10228313May 20, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE EXHIBITS POOR STEERING AND THE STEERING WHEEL WILL NOT RETURN TO ITS NORMAL POSITION. THE DRIVER STRUCK A PARKED VEHICLE BECAUSE THE WHEEL WOULD NOT TURN IN ORDER FOR HER TO PULL INTO A PARKING SPACE PROPERLY. THE VEHICLE WAS SERVICED FOR TWO NHTSA CAMPAIGN ID NUMBERS (03V460000, 06V288000) REGARDING BOTH FRONT LOWER BALL JOINTS. THE VEHICLE WAS DIAGNOSED WITH FRONT LOWER BALL JOINT FAILURE AGAIN AT 18,000 MILES. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 107,000 AND FAILURE MILEAGE WAS 105,000. THE CONSUMER STATED THAT CHRYSLER WOULD REPAIR THE VEHICLE AT NO COST TO THE OWNER DUE TO THE FACT THAT 2 RECALLS WERE ALREADY PERFORMED. THE CONSUMER FURTHER STATED HAD TO PAY OUT OF POCKED FOR THE REPAIRS. UPDATED 06/02/08 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10227720May 14, 2008
SERVICE BRAKES, HYDRAULIC
I WAS ATTEMPTING TO STOP, GOING DOWNHILL ON A DAY IT HAD RAINED BUT WAS NO LONGER RAINING. I HAD MY 4 YEAR OLD DAUGHTER IN THE CAR THE DAY OF THIS INCIDENT. I APPLIED THE BRAKES TO STOP BECAUSE ANOTHER CAR WAS MAKING A LEFT HAND TURN AT THE END OF THE HILL AND THE VEHICLE STARTED TO SLIDE I WAS GOING APPROXIMATELY 25 MILES AN HOUR, AND LUCKILY STARTED TO STOP IN TIME BECAUSE I SLIDE ALMOST 50 FEET AND TURNED THE WHEEL SHARPLY TO AVOID THE CAR. THE JEEP NEVER CAME TO A STOP THE CAR TURNED AND WAS ABLE TO LET OFF THE BRAKES. THE JEEP HAS DONE THIS ON SEVERAL OCCASION PRIOR AND I THOUGHT I NEED BRAKES AND THAT THEM REPLACED. THIS HAPPENED AFTER I HAD NEW BRAKES PUT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226875May 6, 2008
STEERING, SUSPENSION:FRONT
I HAVE A 2002 JEEP LIBERTY. THE BALL JOINT SEPARATED AND CAUSED ME TO CRASH INTO A CEMENT WALL ON I-77 IN WEST VIRGINIA. I PICKED UP THE CAR AFTER IT WAS REPAIRED IN WV AND BROUGHT IT HOME. I HAD TO HAVE MORE WORK DONE AFTER I GOT BACK BECAUSE IT STILL WAS NOT RIGHT. THE BALL JOINTS HAVE BEEN REPLACED AT LEAST 4 TIMES. I WAS TOLD BY ONE OF THE MECHANICS THAT THEY WERE STILL USING THE JOINTS THAT WERE CAUSING THE PROBLEM BECAUSE THEY HAD NOT FIGURED OUT HOW TO RE-DESIGN THEM. THE LAST TIME I HAD IT REPAIRED THEY (HOPEFULLY) PUT ONES ON THAT ARE A NEW DESIGN. I HAVE HAD TO HAVE IT TOWED BECAUSE IT WAS UNSAFE TO DRIVE BECAUSE THE JOINT WAS SO BAD -- I CHECK IT REGULARLY! MY INSURANCE COMPANY IS PROGRESSIVE. CHRYSLER SETTLED WITH THEM AND PAID FOR ALL THE REPAIRS AFTER THE CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10226545May 3, 2008
SUSPENSION:FRONT
I BEGAN TO HEAR A KNOCKING SOUND IN THE FRONT RIGHT WHEEL WELL WHEN I HIT LITTLE CRACKS AND BUMPS IN THE ROAD. LIFTED IT AT A MECHANICS SHOP AND FOUND THE UPPER BALL JOINT WAS ABOUT TO FAIL. HAD TO BUY A NEW ONE SO I WOULDN'T LOSE CONTROL WHILE DRIVING. I INSPECTED THE OLD ONE AND FOUND THE BALL COULD NEARLY HAVE COMPLETE SEPARATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225942April 28, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE WAS INCLUDED IN TWO PREVIOUS RECALLS REGARDING THE LOWER BALL JOINTS. WHILE DRIVING BETWEEN 30-35 MPH, THE CONTACT SUDDENLY LOST CONTROL OF THE VEHICLE. IT JERKED TO THE LEFT INTO ONCOMING TRAFFIC AND CRASHED. THE VEHICLE WAS TOWED TO A MECHANIC AND IT APPEARED THAT THE UPPER BALL JOINTS SNAPPED OUT OF PLACE, CAUSING THE LOSS OF CONTROL. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10225991April 28, 2008
UNKNOWN OR OTHER
DEALER WILL NOT FIX MY SAFETY RECALL. *TR [THE RECALL THAT HAS NOT BEEN FIXED IS THE SAFETY RECALL # F23- LOWER BALL JOINTS. *SMCH]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226209April 24, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2002 JEEP LIBERTY WITH BALL JOINT FAILURE. CONSUMER STATES THAT THE DRIVER SIDE LOWER BALL JOINT SEPARATED CAUSING THE ENTIRE WHEEL ASSEMBLY TO FALL OFF. MECHANIC REPLACED THE DEFECTIVE BALL JOINTS WITH MORE DEFECTIVE BALL JOINTS. *KB THE CONSUMER STATED IT WILL BE THE THIRD TIME THE LOWER BALL JOINTS HAVE BEEN REPLACED FOR THE SAME PROBLEM UNDER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225330April 22, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:DRIVELINE:DRIVESHAFT
THE FIRST INCIDENT HAPPENED BACK WHEN I FIRST GOT MY JEEP RIGHT BEFORE THE WARRANTY WAS ABOUT TO EXPIRE. IT WAS RUNNING FINE AND HAD NO INDICATION THAT ANYTHING WAS WRONG. IT WAS AROUND THE 35,000 MILE MARK. I WAS DRIVING TO WORK AND MY JEEP JUST STALLED ON ME. I PULLED OFF TO THE SIDE OF THE ROAD, TRIED TO START IT AGAIN, AND NOTHING. SO I CALLED THE DEALERSHIP WHO TOLD ME TO CALL THE 800# FOR THE TOW TRUCK (WHICH TOOK 2 HOURS AT 20 DEGREES....NO HEAT...NOT GOOD). I FOUND OUT THAT WAS ACTUALLY A PISTON AND A ROCKER-ARM ALONG WITH MANY OTHER LITTLE PARTS THAT NEEDED TO BE FIXED IN THE ENGINE.......SO MAJOR ENGINE REPAIR. THE JEEP WAS IN THE SHOP FOR A COUPLE OF WEEKS. AFTER IT WAS FIXED ALL WAS WELL.....UNTIL THE BREAKDOWN FROM THE RECALL....THAT IS MY NEXT COMPLAINT....STAY TUNED!!! :) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225331April 22, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WAS TAKING MY DAUGHTER TO SCHOOL AND WAS TURNING LEFT OUT OF OUR DRIVEWAY ONTO A BUSY STATE ROUTE AND MY FRONT RIGHT SIDE WHEEL BROKE COMPLETELY OFF OF THE JEEP. WE WERE GOING ABOUT 15-20 MPH. THIS RUINED THE RIM ON MY JEEP, NOW I DON'T HAVE A SPARE RIM/TIRE ANYMORE. THEY DID PUT A RECALL ON THE UPPER BALL JOINTS AND THAT IS WHAT WAS WRONG WITH MY JEEP, I DID GET REIMBURSED FOR THAT....BUT NOT THE RIM THAT WAS RUINED FROM THE INCIDENT......NOW I AM OUT A SPARE RIM/TIRE. I DID TELL THEM THAT I NO LONGER HAD A SPARE RIM/TIRE AND THEY INDICATED THAT THERE WAS NOTHING THEY COULD DO ABOUT THAT? I HAVE A HARD TIME BELIEVING THAT. I CANNOT BE THE ONLY PERSON THAT THIS HAS HAPPENED TO. *TR 4-23-08 BY E-MAIL FAILURE WAS TO UPPER BALL JOINTS * SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225353April 22, 2008
SUSPENSION
I WAS TURNING INTO A PARKING LOT WHEN MY FRONT RIGHT TIRE COLLAPSED AND I HIT THE CURB. THIS WAS DUE TO THE BALL JOINTS BEING DEFECTED. AFTER ABOUT A WEEK AND A HALF MY CAR WAS FIXED BY THE DEALERSHIP FOR NO CHARGE. IT CONCERNS ME THAT I WAS NEVER NOTIFIED THAT THERE WAS A SECOND RECALL ON THE BALL JOINTS OR IN FACT FOR THAT MATTER ON THE AIR BAGS OR THE EXTERIOR LIGHTING. THIS ACCIDENT HAPPENED LAST MARCH, I FELT IT WAS NECESSARY TO MAKE A COMPLAINT AFTER SEEING ON THE TV THE INVESTIGATION THAT IS ON GOING WITH THIS PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10225415April 22, 2008
STEERING:COLUMN, EQUIPMENT
2002 JEEP LIBERTY: SINCE PURCHASE AT 6K MILES AND 6 MONTHS OLD THE VEHICLE HAS HAD MAJOR ISSUES AND I FEEL UNSAFE DRIVING IT BUT CANNOT GET A NEW CAR AT THIS TIME. TOW BILLS TOPPING $1000 SINCE PURCHASE IN 2003. BETWEEN 2003-2004 THE JEEP WAS AT THE DEALER SEVERAL TIMES DUE TO INTERNAL GRINDING, DIFFICULTY STEERING WHICH INCREASED WHEN BRAKING, AND FELT LIKE IT WAS IN 4HIGH ALL THE TIME. TOOK TO DEALERSHIP BUT THEY COULD NOT FIGURE OUT ISSUE. FIANCE WAS DRIVING & WE HEARD LOUD BANG VEHICLE STARTED JERKING & MAKING A GRINDING NOISE, THEN WE SPUN INTO A MEDIAN AND CAME TO A STOP NOT HITTING ANYTHING LUCKILY. TURNED OFF AND BACK ON AND SEEMED TO WORK FINE. IT BROKE DOWN AGAIN IN LEXINGTON, KY DURING RUSH HOUR TRAFFIC ABOUT 2 DAYS AFTER THE DEALER TOLD ME THE PROBLEM WAS IN THE ANTI LOCK BRAKING SYSTEM. WE LOST ALL GEARS AND STARTED ROLLING BACKWARDS AT A REDLIGHT ALMOST HITTING A CAR UNTIL I PULLED UP EMERGENCY BRAKE. IT HAD TO BE TOWED TO DEALER. TRANSFER CASE HAD CRACKED AND EXPLODED AT LESS THAN 30K MILES. DEALER REPLACED UNDER WARRANTY WITH REFURBISHED PARTS. HAS BROKEN DOWN SEVERAL TIMES WITH SENSOR ISSUES & BATTERY PROBLEMS. HAS BEEN TOWED AT LEAST 3 TIMES WHEN SENSOR PROBLEM WAS NOT PROPERLY FIXED AT DEALER AND OVERLOOKED AS THE PROBLEM. ENTIRE TIME I HAVE OWNED MY JEEP THE STEERING WHEEL HAS HAD A MAJOR SHAKING AND RATTLING ACTION WHICH INCREASES WHEN APPLYING BRAKES DUE TO RECALL ON BALL JOINTS & ISSUES WITH STEERING COLUMN ACCORDING TO DEALERSHIP WHEN ASKED WHY IT WILL NOT DRIVE & BRAKE SMOOTHLY. AFTER FIXING RECALL JEEP WORKED FINE FOR ABOUT 3 MONTHS THEN GOES BACK TO PREVIOUS ISSUES AGAIN. BALL JOINT ISSUE CAUSES MUCH DIFFICULTY IN STEERING AND BRAKING PROPERLY AND MAKES ME FEEL UNSAFE & UNCOMFORTABLE DRIVING IT. I FEEL AS THOUGH THE BALL JOINT ISSUE PRIOR TO & AFTER RECALL REPAIR HAS STILL NOT BEEN FIXED AND SEEMS TO WORSENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224478April 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I BOUGHT MY 2002 JEEP LIBERTY IN 2006. SEVERAL WEEKS AFTER I PURCHASED IT I NOTICED THAT IF I PLACED HEAVY OBJECTS IN THE TRUNK, OR WENT OVER A LARGE BUMP, THE SPEEDOMETER WOULD FLICK DOWN TO ZERO, AND IN SOME CASES, STAY AT ZERO UNTIL I REMOVED THE ITEMS FROM THE TRUNK. I DIDN'T PAY MUCH ATTENTION TO IT AS I GENERALLY DON'T PUT HEAVY THINGS IN THE TRUNK AND AFTER A WHILE I FORGOT ABOUT IT. SEVERAL MONTHS LATER I NOTICED IT AGAIN, AND THE SPEEDOMETER AND TACHOMETER FLICKED DOWN TO ZERO, EVEN WHEN DRIVING 70. THIS TIME I MENTIONED IT TO SOME FRIENDS AND THEY SUGGESTED THAT IF THESE THINGS DON'T WORK THEN THE CORRECT NUMBER OF MILES DRIVEN IS NOT RECORDED ON THE ODOMETER. I TOOK IT TO THE CARYARD WHERE I PURCHASED IT TO GET ADVICE, BUT SEEING AS THOUGH I DIDN'T BUY IT FROM A JEEP DEALER THEY WEREN'T HELPFUL AND WERE EXPECTING SEVERAL HUNDRED DOLLARS JUST TO FIGURE OUT WHAT THE PROBLEM WAS. I TOOK IT TO A JEEP DEALER AND THEY WERE ALSO NOT MUCH HELP AND WANTED A FEW HUNDRED DOLLARS JUST TO DETERMINE THE PROBLEM. SO BASICALLY, I DON'T KNOW HOW TO PROCEED AS EITHER WAY IT'S GOING TO COST ME AT LEAST SEVERAL HUNDRED DOLLARS (ON WHAT WAS A 4 YEAR OLD VEHICLE WHEN THE PROBLEM FIRST HAPPENED) TO GET THE THING FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223378April 4, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECEIVED A RECALL NOTICE ON THE LOWER BALL JOINTS OF MY 2002 JEEP LIBERTY ON 9/26/06. WHEN I WENT TO NORTH POINT JEEP IN WINSTON-SALEM TO ASK TO HAVE THE REPAIRS DONE, THEY TOLD ME THAT THE SUPPLY OF THE NECESSARY PARTS WAS LIMITED AND THAT THEY WOULD PUT ME ON A LIST AND WOULD CALL WHEN THEY HAD A PART FOR ME. A YEAR AND A HALF LATER, NO CALL! I HAVE ASKED REPEATEDLY TO CONFIRM THAT MY NAME IS ON THE LIST AND THEY HAVE REPEATEDLY TOLD ME THAT IT IS. THIS IS THE ONLY CONVENIENT DEALERSHIP FOR ME TO GO TO FOR REPAIRS OR ELSE I WOULD TAKE MY VEHICLE ELSEWHERE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223094April 1, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I PURCHASED MY 2002 JEEP LIBERTY, IN JULY OF 2007. IT HAD BEEN RUNNING WONDERFULLY. TWO AND A HALF WEEKS AGO (03/07/08)WHILE DRIVING ON THE EXPRESSWAY, MY DRIVERS SIDE WHEEL CAME COMPLETELY OFF OF MY CAR. I HAD MY JEEP TOWED TO KWIK KAR AUTO REPAIR. KWIK KAR INFORMED ME THAT MY BALL JOINT HAD COME LOOSE. I HAD THEM TO REPAIR IT AND PAID OUT OF POCKET FOR BOTH THE REPAIR AND THE TOW. ON WEDNESDAY, MARCH 26, 2008, WHILE DRIVING, AGAIN THE WHEEL ON MY JEEP CAME OFF, THIS TIME ON THE PASSENGER SIDE. ONCE AGAIN, I HAD MY JEEP TOWED TO KWIK KAR. THIS TIME THE BALL JOINT ON THE FRONT PASSENGER SIDE HAD COME LOOSE AND CAUSED SIGNIFICANT DAMAGE TO THE WHEEL, ABS SYSTEM, ETC. THE BILL FOR THE REPAIR THIS TIME WAS WAY MORE THAN I COULD AFFORD, SO MY MECHANIC CHECKED WITH CHRYSLER TO SEE IF ANY OF THE PARTS WERE COVERED. HE FOUND THAT THE JEEP LIBERTY WAS UNDER RECALL NOTICE FOR THIS EXACT SAME DEFECT. I CONTACTED CHRYSLER AND WAS TOLD THAT SINCE I DID NOT TAKE MY JEEP TO A CHRYSLER DEALERSHIP THAT I WOULD HAVE TO PAY FOR THE REPAIRS. I WAS ALSO INFORMED THAT THE NEAREST CHRYSLER DEALER THAT WOULD HONOR THIS RECALL AND FIX MY CAR WAS IN ARLINGTON, TX WHICH IS NEARLY 20 MILES FROM MY HOME. I WAS TOLD BY THE CHRYSLER REPRESENTATIVE THAT RECALL NOTICES WERE SENT OUT IN SEPTEMBER OF 2006. SINCE I BOUGHT MY JEEP LIBERTY 10 MONTHS AFTER THE RECALL NOTICES WERE SENT OUT, FROM DRIVETIME AUTO SALES, I NEVER RECEIVED A NOTICE OF RECALL. I WAS TOLD TO CONTACT THE PREVIOUS OWNER OF MY CAR TO GET THE RECALL INFORMATION. SO I CONTACTED DRIVETIME AUTO SALES. I WAS TOLD BY DRIVETIME THAT THEY ARE NOT RESPONSIBLE FOR CHECKING RECALL NOTICES ON THE CARS THAT THEY SELL AND THAT IT IS CHRYSLER'S RESPONSIBILITY TO FIX MY JEEP. I AGAIN CALLED CHRYSLER CUSTOMER SERVICE AND SPOKE TO A SUPERVISOR. I WAS INFORMED THAT CHRYSLER WOULD NOT PAY FOR THE REPAIRS AND IF I PAY FOR THE REPAIRS, THERE IS NO GUARANTEE THAT I WOULD BE REIMBURSED. *TR LOWER BALL JOINTS*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220900March 12, 2008
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:MECHANICAL
3 ROCKER ARMS IN ENGINE HAS HAD TO BE REPLACED OVER A 1 YR TIME SPAN WITH LESS THAN 56000 MILE AND 6 YRS OLD. REAR WINDOW MOTORS HAVE BEEN REPLACE AND NOW HAVE TO BE REPLACED AGAIN UNDER LITTLE TO NO USE. THIS VEHICLE I FEEL IS A LEMON AND NEEDS TO BE LOOKED AT. CONTACT TO THE DEALER AND MANUFACTURE HAS PROVEN TO BE NO USE OF HELP. THE DATE I HAVE LISTED IS THE RECENT OCCURRENCE AND I FEEL THIS ENGINE IS GOING TO LEAD TO A CRASH IF ACTION IS NOT TAKEN. ALL SERVICES HAS BEEN KEPT REGULARLY. THE NIGHT HOME FROM WORK WAS VERY SCARY IN I DIDN'T KNOW IF THE CAR WAS GOING TO BLOW UP OR LEAD TO A CRASH. PLEASE HELP ME CHECK INTO WHETHER THERE IS MORE EVENTS OF THIS NATIONWIDE THAT ARE SIMILAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220334March 6, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE A 2002 JEEP LIBERTY. MY CAR WAS GIVING ME PROBLEMS. SO I TOOK IT TO THE SHOP. THEY TOLD ME THAT MY UPPER BALL JOINTS NEEDED TO BE CHANGED AT A COST OF $963.00. I TOLD THEM THAT IT HAD BEEN RECALLED. THEY TOLD ME THAT IT WAS ONLY THE LOWER BALL JOINTS. I DID RESEARCH ONLINE AND IT SEEMS LIKE I'M NOT THE ONLY PERSON WHO HAD TO CHANGE THE UPPER BALL JOINTS TOO. I REALLY THINK IT SHOULD BE RECALLED TOO, BEFORE MORE PEOPLE OUT THERE GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219669February 29, 2008
ELECTRICAL SYSTEM
I HAVE HAD THE JEEP LIBERTY SINCE 02. RIGHT BEFORE THE VEHICLE REACHED 100,000 THE REAR PASSENGER SIDE LOCK BEGAN TO MAKE ODD NOISE WHEN USING AUTO LOCKED TO UNLOCK. THEN AFTER ARRIVING TO 100,000 MY SPEEDOMETER WHEN HAY WIRE (WHEN IM GOING 60MPH IT SAYS IM GOING 0). NOW BENEATH THE GLOVE COMPARTMENT ITS FALLING APART...ITS MAKES ME WONDER...IS THAT WHY THERE WARRANTY IS ONLY UP TO 100,000? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218309February 11, 2008
ENGINE AND ENGINE COOLING
2002 JEEP LIBERTY ENGINE PROBLEMS DUE TO SLUDGE. CONSUMER STATES THAT THE ENGINE LIGHT ILLUMINATED DUE TO THE ENGINE HAVING SLUDGE IN IT FROM INFREQUENT OIL CHANGES AND/OR WEAK GASOLINE. DEALER STATED THE ENGINE NEEDED TO BE REPLACED BUT DECIDED NOT TO REPLACE IT, BECAUSE OF THE CIRCUMSTANCES WHICH CAUSED THE ENGINE TO BE IN NEED OF REPLACEMENT. *KB THE DEALER REPLACED THE CYLINDER HEADS AND EVAPORATION HOSE. THE ENGINE OVERHEATED, HOWEVER THE DEALER STATED EVERYTHING CHECKED OUT OK AND WAS PROBABLY HARD AIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217594February 10, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THIS COMPLAINT REGARDS SAFETY RECALL F23 FOR OUR 2002 JEEP LIBERTY. WHEN WE RECEIVED NOTIFICATION OF THE RECALL, WE CONTACTED OUR LOCAL JEEP DEALERSHIP IN HOUSTON, TX. THEY INFORMED US THAT THE PART WAS ON BACK-ORDER AND WOULD CONTACT US WHEN IT ARRIVED. THAT WAS OVER A YEAR AGO AND OUR CAR HAS NEVER BEEN FIXED, NOR HAS ANYONE CONTACTED US ABOUT THE PART. WE FOLLOWED UP WITH THE DEALERSHIP SEVERAL TIMES; EACH TIME WE WERE INFORMED THE PART WAS NOT AVAILABLE. WE HAVE NOT YET HAD AN INCIDENT OR CRASH, BUT CONSIDER THIS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217608February 10, 2008
SUSPENSION, EQUIPMENT, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
JEEP LIBERTY 2002 HAS VIBRATION IN THE STEERING WHEEL THAT MAKES CONTROLLING THE JEEP VERY DIFFICULT AT SPEEDS OVER 60 MILES AN HOUR. THEN I WAS ON THE FREEWAY AND I HAD A TOTAL LOSS OFF POWER ALL MOST CAUSING ACCIDENTS THE DEALERSHIP SAID THAT THE ENGINE NEEDS TO BE TORN APART AND INSPECTED AND A RECALL OF BALL JOINTS DONE THE WORK TOOK THEM OVER A YEAR AND THE PROBLEM STILL CONTINUES THEIR IS NO WARRANTY AND I WAS CHARGED FOR THE RECALL REPAIR WORK I ASKED FOR THE INSPECTION REPORT SHOWING THE WORK ON THE ENGINE HEADS AND RECALL WORK DONE WHEN I PICKED UP MY JEEP THEY GAVE ME AN INVOICE THAT SHOWED BATTERY AND SPARKPLUG FOR $2085.00 FAILING TO PRESENT ME WITH REPORTS I ASKED FOR THEY SAID ALL WORK IS WARRANTED FOR 1YR 12,000 MILES I DROVE THE JEEP LIBERTY BACK TO SERVICE DEPT AFTER HAVING ANOTHER FACILITY LOOK AT THE ENGINE TO CONFIRM IF WORK HAD BEEN DONE IT HAD NOT BEEN TOUCHED REPORTED THE MECHANIC AND I AM NOW SCARED TO DRIVE OR OWN THIS VEHICLE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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