Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10254884January 13, 2009
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM
A WIRING HARNESS IN MY 2002 JEEP LIBERTY FAILS EVERY YEAR OR SO - THIS DISABLES THE ABS BRAKES AND CAUSES THE SPEEDOMETER TO WANDER AND BE INACCURATE. THE DEALERSHIP HAS REPLACED THE HARNESS 3 TIMES (OUT OF WARRANTY) AT A COST OF ABOUT $200 EACH TIME. MY ABS SYSTEM IS DISABLED FROM THE TIME THE HARNESS FAILS UNTIL I GET IT FIXED. THE ABS LIGHT AND BRAKE LIGHT ILLUMINATE ON THE DASH WHEN IT FAILS - AND STAYS ON UNTIL THE REPAIR IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252298December 19, 2008
SUSPENSION:FRONT
JEEP LIBERTY 2002- HAD THE BALL JOINTS REPLACED AS PART OF THE RECALL, 2 YEARS LATER REPLACEMENT IS NOW DEFECTIVE. JEEP REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252136December 17, 2008
VISIBILITY
WINDOW BREAKS OFF TRACK AND WILL NOT STAY IN THE ROLLED UP POSITION. THIS IS DUE TO A POOR DESIGN OF A PLASTIC CLIP THAT ATTACHES THE WINDOW TO THE REGULATOR. UNFORTUNATELY I CANT JUST BUY THE PLASTIC CLIP YOU HAVE TO BUY THE REGULATOR MOTOR,TRACK AS ONE PART. PLUS JEEP WILL NOT FIX THE PROBLEM WITH THE PLASTIC CLIP, SO ALL I CAN BUY IS THE SAME FLAWED PART. I LIVE IN NORTH I THINK THAT IT IS PRETTY UNSAFE TO HAVE YOUR WINDOWS FALLING DOWN POSSIBLY IN THE MIDDLE OF A BLIZZARD. I WANDER HOW MANY ACCIDENT HAVE BEEN CAUSED BUY PEOPLE TRYING TO HOLD UP THEIR WINDOW WHILE DRIVING?OR WHAT IF THE WINDOW FALLS DOWN WITH A CHILD IN THE BACK SEAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250454December 2, 2008
VISIBILITY
THE COMPLAINT THAT I'M CONTACTING YOU ABOUT, IS ABOUT VEHICLES THAT HAVE NON-ADJUSTABLE HEADLIGHTS. I OWN A 2002 JEEP LIBERTY WITH NON-ADJUSTABLE HEADLIGHTS. AFTER I PURCHASED MY JEEP BACK IN JULY, I TOOK IT TO MY MECHANIC TO GET THE HEADLIGHTS ADJUSTED BEING THAT ON A CLEAR NIGHT, VISIBILITY IS EXTREMELY POOR. I CAN ACTUALLY DRIVE WITH THE HEADLIGHTS ON HIGH BEAM WITHOUT IMPAIRING ONCOMING DRIVERS VISION. MY MECHANIC INFORMED ME THAT THE HEADLIGHTS ON THE JEEP ARE NON-ADJUSTABLE. TONIGHT I DROVE IN LIGHT SNOW FLURRIES AND IT WAS LIKE I WAS DRIVING IN A SEVERE SNOW STORM. I'M A TRUCK DRIVER WITH 30 YEARS EXPERIENCE AND ALSO RECENTLY HAD TO DRIVE A 2006 FREIGHTLINER WITH NON-ADJUSTABLE HEADLIGHTS. THE HEADLIGHTS ON THIS TRUCK ACTUALLY FORMED AN ( X ) 20 FEET IN FRONT OF THE TRUCK. MEANING THAT THE RIGHT HEADLIGHT SHOWN TO THE LEFT SIDE OF THE ROAD AND THE LEFT HEADLIGHT SHOWN TO THE RIGHT SIDE OF THE ROAD. JUST DRIVING IN RAIN, MY VISIBILITY WAS VERY POOR. THE RULE OF THUMB IS TO NOT TO OVERDRIVE YOUR HEADLIGHTS. WITH THE TRUCK, I SHOULD HAVE BEEN DRIVING NO FASTER THAN 30 MPH AT NIGHTTIME AND MY JEEP ISN'T MUCH BETTER. PLEASE INVESTIGATE THIS. THE SEVERAL MECHANIC'S THAT I'VE SPOKE TO, HAVE INFORMED ME THAT A LOT OF MANUFACTURER'S ARE GOING TO THESE KIND OF HEADLIGHTS. I'M PLANNING ON PURCHASING DRIVING LIGHTS FOR MY JEEP, WHICH I SHOULDN'T HAVE TO DO. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250514December 2, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
I HAVE A 2002 JEEP LIBERTY. THERE ARE TWO CYLINDERS UNDER THE HOOD THAT ARE SUPPOSED TO KEEP THE HOOD OPEN AFTER IT IS RAISED. MINE NO LONGER DO THAT. THIS COULD PRESENT A SERIOUS PROBLEM AS THE HOOD COULD SLAM DOWN UNTO ANYONE THAT MIGHT BE LOOKING UNDER THE HOOD. I LUCKILY AVOIDED GETTING INJURED THIS MORNING AS I WAS LOOKING UNDER THE HOOD, TURNED AROUND FOR A SECOND, AND THE HOOD SLAMMED SHUT, NARROWLY MISSING ME. THERE IS A SIMILAR SITUATION WITH THE BACK WINDOW. ALTHOUGH NOT AS SERIOUS, THE CYLINDERS ON THE WINDOW ARE FAILING AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249438November 20, 2008
ENGINE AND ENGINE COOLING:ENGINE
JEEP LIBERTY HAS PROBLEM WITH ENGINE MISFIRE RESULTING IN A DANGEROUS CONDITION IF YOU ARE DRIVING. THE ENGINE WILL BUCK WILDLY. HAVE TAKEN TO DEALER 5 TIMES. APPEARS TO FIX PROBLEM, BUT RETURNS WITHOUT FAIL AFTER A FEW THOUSAND MILES. I HAVE SEEN MANY OF THE SAME COMPLAINTS ON VARIOUS WEB SITES (GOOGLE "ENGINE MISFIRE JEEP LIBERTY 2002 3.7). CODES FROM CAR COMPUTER ARE P0354 AND P0304 INDICATING FAILURE IN COIL AND ENGINE MISFIRE. REPLACE COIL AND SPARK PLUGS PROBLEM KEEPS RETURNING. I HAVE SEEN MANY OTHERS WITH SAME PROBLEM ALTHOUGH THE LAST DIGIT OF THE ODB CODES COULD BE DIFFERENT. I BELIEVE THERE IS A SERIOUS DEFECT IN THE MANUFACTURING OF THE VEHICLE CAUSING THE PROBLEM. IF YOU WERE IN AN ACCIDENT AVOIDANCE SITUATION, THIS PROBLEM COULD CAUSE A CRASH AND DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249231November 13, 2008
AIR BAGS
2002 JEEP LIBERTY. CONSUMER AIR BAGS DEPLOYED WHILE TRAVELING 5 MPH. *NJ THE AIR BAGS DEPLOYED FOR NO REASON. THE CONSUMER RECEIVED ABRASIONS TO HIS ARM. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10247806November 5, 2008
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, SEAT BELTS, POWER TRAIN, LATCHES/LOCKS/LINKAGES, INTERIOR LIGHTING
2002 JEEP LIBERTY LIMITED. I HAVE REPLACED THE ENGINE, REBUILT THE 4 -WHEEL DRIVE SHAFT, REPLACED THE A/C CONDENSER AND COIL, AND NOW THE RADIO, DOME LIGHTS, POWER LOCKS ARE BROKEN. THE BLOWER MOTOR RESISTOR HAS BEEN REPLACED BUT NOW THE BLOWER MOTOR IS BROKEN. WHAT A LEMON FROM DAY ONE. LATCHES ON HATCH NOT WORKING CORRECTLY, MOLD SMELL FROM A/C. IT IS SOMETHING ALL THE TIME WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247512November 3, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 18 MPH, THE CONTACT HEARD LOUD NOISES AND THEN LOST CONTROL OF THE VEHICLE. SHE HAD TO CONTINUE TO APPLY HER BRAKES IN ORDER TO STOP THE VEHICLE. A CERTIFIED MECHANIC DIAGNOSED THE VEHICLE AS HAVING BALL JOINT FAILURE. THE CONTACT FOUND TWO RECALLS REGARDING THE BALL JOINTS FOR HER YEAR, MAKE, AND MODEL VEHICLE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 205,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247420November 1, 2008
SUSPENSION:FRONT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TOOK 2002 JEEP LIBERTY FOR OIL CHANGE. INFORMED VEHICLE NEEDS 2 NEW UPPER BALL JOINTS. BOTTOMS WERE RECALLED BY CHRYSLER. WHY NOT THE UPPERS AS WELL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246972October 28, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:MANUAL TRANSMISSION
THIS IS THE LETTER I SENT CHRYSLER CORPORATION. I HAVE A MAJOR PROBLEM WITH THE VALVE SEAT COMING OFF AND DAMAGING MY JEEP LIBERTY ENGINE. WE PURCHASED THE CAR NEW AND HAVE CONTINUALLY PROVIDED MAINTENANCE ON THE VEHICLE AT YOUR DEALERSHIPS. IN FACT, WE WERE ONE OF THE VERY FIRST OWNERS OF THE JEEP LIBERTY AND WAS INVITED AND PARTICIPATED IN A FOCUS GROUP SUPPORTING THIS VEHICLE. WHAT IS UPSETTING IS THE LACK OF INTEREST NOW FROM YOUR CUSTOMER RELATIONS DEPARTMENT EXCEPT FOR YOUR LOCAL DEALERSHIP WHO HAS BEEN SUPPORTIVE, ON WHAT HAS OCCURRED. THIS IS A SAFETY ISSUE AND THIS PROBLEM IS A MANUFACTURER DEFECT . THIS INCIDENT COULD HAVE CAUSED MY DAUGHTER TO HAVE AN ACCIDENT SINCE SHE WAS DRIVING THIS CAR AS A HIGH SCHOOL SENIOR. I WILL TAKE EVERY STEP POSSIBLE AND REPORT THIS SAFETY ISSUE TO ALL PARTIES. I WAS TOLD THE ENGINE NEEDS TO BE REBUILT OR REPLACED AND CHRYSLER CUSTOMER RELATIONS WON'T HELP. THIS IS NOT A ISOLATED INCIDENT AS OTHER DATA HAS BEEN DISCOVERED ON OTHER SIMILAR ENGINES REPORTED SAME RESULTING PROBLEMS. I HAVE PHOTOS AND THERE IS ADDITIONAL INFORMATION REVEALING OTHER VALVE SEAT PROBLEMS RESULTED IN DAMAGE TO OTHER ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246728October 26, 2008
SUSPENSION:FRONT
2003 JEEP LIBERTY TOP PASSENGER SIDE BALL JOINT SEPARATION. WHILE TURNING RIGHT INTO OUR DRIVEWAY THE TOP BALL JOINT SEPARATED CAUSING THE WHEEL TO LEAN TO THE OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246020October 19, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER SUDDENLY STOPS WORKING AND,WHEN YOU PRESS THE BRAKE THE VEHICLE COMES TO A GRINDING HALT. THEN HAPPENS EVERY YEAR ONCE, I BROUGHT THIS VEHICLE IN 2002 AND SO FAR IT HAS HAPPENED 6 TIMES. SUDDENLY THE VEHICLE WILL START BEHAVING LIKE THIS, WHERE THE SPEEDOMETER WILL MOVE TO ZERO AND THEN FROM THEN UNTIL I SERVICE WHERE THEY REPLACE THE WHOLE SPEED SENSOR UNIT THE SPEEDOMETER DOESN'T WORK. UNFORTUNATELY DURING THIS TIME THE VEHICLE CAN STOP ANYWHERE WHEN EVER BRAKE IS APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245439October 14, 2008
STEERING, AIR BAGS
2002 JEEP LIBERTY LOSS OF STEERING CONTROL AT 40 MPH. CAUSING VEHICLE TO SWERVE RIGHT INTO A DITCH AND RESULTING IN A ROLLOVER ACCIDENT. NOT DRIVABLE TOTAL LOSS OF VEHICLE. INJURY TO DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10245236October 13, 2008
LATCHES/LOCKS/LINKAGES, STEERING, ELECTRICAL SYSTEM:IGNITION
WHILE TOWING OUR 2002 JEEP LIBERTY LE BEHIND AN RV, WITH KEY IN THE FIRST CLICK POSITION, THE KEYS HAVE TWICE FALLEN OUT OF THE IGNITION SWITCH AND CAUSED THE FRONT WHEELS TO LOCK IN AN OTHER THAN STRAIGHT-AHEAD POSITION. THIS MEANS THE SWITCH HAS ROTATED, ON ITS OWN, TO THE OFF POSITION. IN THE FIRST INSTANCE, IN 2004, THERE WAS NO DAMAGE OTHER THAN SOME SCUFFING ON THE EDGES OF THE TIRES - DUE TO THE WHEELS BECOMING LOCKED IN AN ANGLED STATE. IN THE SECOND INSTANCE, IN 2008, THERE WAS APPROXIMATELY $2,300.00 DAMAGE TO THE RIGHT FRONT OF THE JEEP. CHRYSLER HAS BEEN CONTACTED, TWICE IN 2008, BUT STATED THAT THE PROBLEM WAS CAUSED BY THE TIRE MANUFACTURER, RATHER THAN BY THE WHEELS LOCKING. I WILL BE SENDING THE TWO LETTERS WHICH I SENT TO CHRYSLER, ALONG WITH A COVER LETTER TO YOUR OFFICE, WITH PHOTOS SHOWING THE DAMAGE TO THE JEEP LIBERTY. YOU MAY DECIDE WHETHER THE WHEELS LOCKED OR THE 3 TIRES JUST DESTROYED THEMSELVES. NATURALLY, CHRYSLER CORPORATION HAS ONLY CONTACTED ME BY PHONE, SO THERE IS NO PAPER TRAIL, SAVE MY FEW NOTES WHEN SPEAKING WITH SOME PERSON I CAN BARELY UNDERSTAND. THANK YOU FOR YOUR TIME! *TR UPDATED 02/19/10 UPDATED 10/04/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242944September 19, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT'S VEHICLE WAS REPAIRED IN 2007 ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). ONE YEAR LATER, WHILE ATTEMPTING TO MAKE LEFT TURNS, HE HEARD A LOUD POPPING NOISE COMING FROM THE REAR DRIVER'S SIDE TIRE. HE HAS NOT HAD THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE UPPER PART OF THE RADIATOR ALSO PRODUCED A HAIRLINE CRACK, CAUSING RADIATOR FLUID TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO FOUND THE SOURCE OF THE LEAK AT THE RADIATOR TUBE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 81,000. UPDATED 10/14/08. *LJ THE LOWER BALL JOINT FAILED. UPDATED 10/15/08 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242415September 16, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TURNING ONTO A STREET, THE CONTACT CRASHED INTO ANOTHER VEHICLE TRAVELING 40 MPH. THE CONTACT'S VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES OR WARNINGS PRIOR TO THE CRASH. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT'S SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,000. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10242246September 15, 2008
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A SAFETY RECALL NOTICE AND TOOK HIS VEHICLE TO THE DEALER, BUT THEY WERE CLOSED. HE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT AND WAS INFORMED THAT THEY WOULD BE UNABLE TO SERVICE THE VEHICLE FOR AT LEAST A WEEK. THERE HAD BEEN NO FAILURE TO DATE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242366September 15, 2008
SUSPENSION:FRONT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY DAUGHTER WAS DRIVING AND TURNING INTO A PARKING LOT, AS SHE WAS TURNING LEFT TO PARK THE CAR, SHE SAID SOMETHING HAPPENED. SHE GOT OUT OF THE CAR TO FIND THE DRIVERS SIDE WHEEL HAD COLLAPSED. THE UPPER BALL JOINT BROKE OR SEPARATED CAUSING THE TIRE TO COLLAPSE. THIS CAUSED THE JEEP TO BE TOTALLY DISABLED AND I'M SURE WILL BE A VERY EXPENSIVE REPAIR. WHAT IS EVEN SCARIER IS THAT THIS COULD HAVE HAPPENED ON THE HIGHWAY AND SOMETHING MUCH WORSE COULD HAVE OCCURRED. HOW UNSAFE IS THIS VEHICLE!!! PLEASE LOOK INTO THIS VEHICLE. THE SUV HAS NOT BEEN REPAIRED YET. IT IS STILL BEING LOOKED AT. I NOTICED THAT THIS IS NOT THE ONLY COMPLAINT ABOUT THIS PROBLEM. PLEASE TAKE CARE OF THIS SO THAT OUR FAMILIES ARE NOT IN DANGER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241283September 8, 2008
SUSPENSION:FRONT
ON 09/08/2008, THE VEHICLE(2002 JEEP LIBERTY SPORT), WAS BEING DRIVEN AT A SLOW RATE OF SPEED APPROXIMATELY 5MPH EXITING RIGHT OUT OF A PARKING LOT. IT WAS AT THIS TIME THE DRIVE OF THE VEHICLE HEARD A LOUD POP OR CRACKING NOISE. THE VEHICLE JERKED FORWARD AND THEN CAME TO A STOP AT WHICH TIME THE DRIVER STRUGGLED TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD OUT OF TRAFFIC. THE DRIVER THEN EXITED THE VEHICLE AND DISCOVERED THE TIRE WAS FOLDED UNDER THE VEHICLE. THE DRIVER NOTICED A BROKEN PART THAT WAS LATER DETERMINED TO BE THE UPPER BALL JOINT. HAD THIS INCIDENT OCCURRED AT A HIGHER RATE OF SPEED MAINTAINING VEHICLE CONTROL WOULD HAVE BEEN IMPOSSIBLE CAUSING INJURY TO THE DRIVER OR TO OTHER MOTORISTS. IT SHOULD BE NOTED THIS VEHICLE RECEIVED A RECALL FOR A SIMILAR PART IN 11/2006, THE LOWER BALL JOINT. THIS RECALL AND ALL OTHER RECALLS HAD BEEN COMPLETED ACCORDING TO JEEP RECORDS. THE OWNER IS CURRENTLY AWAITING AN ESTIMATE FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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