Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10918600October 24, 2016
AIR BAGS
WHILE DRIVING DOWN THE ROAD MY PASSENGER SIDE AIRBAG DEPLOYED, FOLLOWED ABOUT 10 SECONDS LATER BY MY DRIVERS SIDE AIRBAG. I WAS TRAVELING ABOUT 35 MPH ON A CITY STREET AT A STEADY SPEED AND HIT NO BUMPS. I WAS ABLE TO PULL MY VEHICLE OVER TO THE SIDE OF THE ROAD. I CONTACTED JEEP TO GET THEM TO REPAIR MY VEHICLE AND THEY STARTED A CASE (#30180485) ON SEPT 24, 2016. I DID NOT HEAR FROM JEEP AGAIN UNTIL 10/24/2016 WHEN WE RECEIVED A LETTER INFORMING US THAT THIS WAS NOT THEIR RESPONSIBILITY. SINCE THE RECALL R06 STATES THAT THE AIRBAG COULD DEPLOY IF NOT FIXED, AND I TOOK IT TO A CHRYSLER SERVICE CENTER TO HAVE THIS RECALL DONE AND WAS TOLD THEY DID NOT HAVE A FIX FOR THIS RECALL BUT WOULD CONTACT ME WHEN ONE BECAME AVAILABLE. I WAS NEVER CONTACTED AGAIN BY JEEP LETTING ME KNOW THE REPAIR WAS AVAILABLE. I DO NOT UNDERSTAND WHY THEY REFUSE TO FIX THE VEHICLE. I AM NOT LOOKING FOR THIS AS A WARRANTY REPAIR, BUT IT SHOULD BE THEIR RESPONSIBILITY BASED ON THE FAILURE TO FIX THE RECALL WHEN I TOOK IT TO THEM. ALSO, SINCE THE AIRBAGS DEPLOYED IT DID DAMAGE TO THE DASH AND STEERING WHEEL OF THE JEEP WHICH WILL NEED REPAIRS ALSO. I DON'T UNDERSTAND WHY I SHOULD BE RESPONSIBLE FOR THIS EXPENSE, AND WHY JEEP IS FAILING TO HANDLE THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916554October 17, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 7 MPH, THE DRIVER'S SIDE BALL JOINT FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915729October 13, 2016
AIR BAGS, SEAT BELTS
ON A DRIVE HOME FROM MY MOTHER'S HOUSE, I HAD COME TO A COMPLETE STOP WAITING TO MAKE A LEFT TURN ON A RESIDENTIAL ROAD WHEN I HEARD A CLICKING SOUND. THEN MY SEAT BELT TIGHTENED ON ITS OWN AND IMMEDIATELY AFTER THAT THE DRIVER'S SIDE AIR BAG DEPLOYED. FORTUNATELY I WAS UNINJURED WITH THE EXCEPTION OF A SLIGHT BURN ON MY FOREARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913591October 4, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910777September 30, 2016
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE ROLLED OVER WHILE ATTEMPTING TO MAKE A TURN. THE SEAT BELT PRETENSIONER FAILED TO TIGHTEN AND THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE COMPLETELY. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE FATALITY. THE DRIVER SUFFERED FROM BROKEN RIBS AND FACIAL DEFORMATION. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS NOT PROVIDED. UPDATED 12/04/17*BF *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10910806September 30, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909493September 24, 2016
AIR BAGS
I WAS DRIVING DOWN THE ROAD WHEN MY PASSENGER SIDE AIRBAG WENT OFF. APPROXIMATELY 10 SECONDS LATER MY DRIVER SIDE AIRBAG ALSO WENT OFF. I WAS DRIVING ABOUT 35 MILES AN HOUR DOWN A CITY STREET, GOING STRAIGHT, AND THERE WERE NO BUMPS IN THE ROAD. I WAS ABLE TO PULL OVER INTO A PARKING LOT AND SHUT THE VEHICLE OFF. I HAD PREVIOUSLY TAKEN MY VEHICLE IN TO THE CHRYSLER DEALERSHIP IN LAKELAND FLORIDA WHERE I LIVED UNTIL RECENTLY ATTEMPTING TO HAVE THE RECALL FIXED AND WAS TOLD THEY DID NOT HAVE PARTS AND COULDN'T GET THEM. THEY SAID THEY WOULD CALL ME IF THEY BECAME AVAILABLE. THEY NEVER CALLED AND NOW I HAD THE AIRBAGS DEPLOY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905090September 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A MANUFACTURER RECALL CONCERNING THE AIR BAGS; HOWEVER, THE REMEDY DID NOT PREVENT A FAILURE. THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903865September 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 06V288000 (SUSPENSION) AND 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898687August 26, 2016
ENGINE, STEERING, SUSPENSION, UNKNOWN OR OTHER
WELL WHERE DO I START. SINCE I HAVE PURCHASED THIS VEHICLE IN MAY OF 2016 I HAVE REPLACE MULTIPLE PARTS ,BUT THEY WEREN'T PART OF ANY RECALLS. BUT NOW MY CONCERN REVIEWING RECALLS FOR THIS VEHICLE AND TRYING TO ADDRESS THESE NUMEROUS DEFECTS . I'M ALMOST FED UP. MY MAIN COVER IS THE J17 RECALL FOR THE UPPER CONTROL ARM BALL JOINT OF WHICH A CHRYSLER REPRESENTATIVE ADVIDEO MY MY VEHICLE WAS PART OF ,WHICH I CLUELESS ON HOW AS THE RECALL DOESN'T SPECIFY OTHER THAN 2002 TO 2003 LIBERTY VWHILES . NOW I SHOW THAT THEY WERE REPLACED IN THE PAST AND NOW THEY SINCE ARE WORN IN THE SAME DESCRIPTION THEY WERE RECALLED IN . AND CHRYSLER DENIES RESPONSIBILITY (?) .. ALSO OTHER CONCERNS WITH THE CATYLIC CONVERTER CAUSING A SULFUR SMELL WHEN THE VEHICLE IS GOING UP HILL ASO WELL AS TOWING . ONE MORE THING IS NUMEROUS ONLINE FORUM ABOUT THE ENGINE TICKING BEING NORMAL AND UNFIXABLE OTHER THEN TO REPLACE THE ENGINE . NOW ALL THIS PLUS THE MULTIPLE PARTS I HAVE ALREADY REPLACED A VEHICLE LESS THEN 15 YEARS ON THE MARKET NEEDED A IN OTHER WORDS FULLY RESTORATION IS UNACCEPTABLE. ESPECIALLY WHEN I HAVE STOCK 1948 JEEP THAT NEED LESS REPAIRS THAN THIS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898724August 26, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE SPEEDOMETER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INPUT AND OUTPUT SPEED CONTROL SENSORS FAILED AND NEEDED TO BE REPLACED HOWEVER, IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894978August 11, 2016
UNKNOWN OR OTHER
I RECEIVED A RECALL NOTICE, N46/NHTSA 13V-252. THIS INVOLVED THE FUEL TANK WHICH COULD RESULT IN A FIRE AFTER A REAR END COLLISION. THE FIX WAS SUPPOSED TO BE A TRAILER HITCH WOULD BE INSTALLED TO PROVIDE PROTECTION FOR THE REAR MOUNTED FUEL TANK. ALSO, I WAS SUPPOSED TO RECEIVE A $100 VISA CARD FOR MY TIME AND TROUBLE IN GETTING THIS DONE. AFTER I TOOK THE CAR TO THE DEALER, JOHN HIRSCH IN CAMBRIDGE MN, THEY DECLINED TO INSTALL THE TRAILER HITCH, CITING SOME RUST UNDER THE CAR PREVENTED THEM FROM DOING SO. THE JEEP IS A 14 YEAR OLD MINNESOTA CAR AND MOST WILL HAVE SOME RUST ON THE UNDERBODY. IF THEY DIDN'T INTEND TO HELP ALOT OF THE OLDER CAR OWNERS, I FEEL MY TIME WAS WASTED AND I STILL HAVE A DANGEROUS PROBLEM WITH THE VEHICLE. IS THIS CHRYSLER'S WAY OF SAVING DOLLARS ON THE RECALLS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887319August 11, 2016
SUSPENSION
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO BALL JOINT BROKE AND WHEEL KNOCKED FRONT FENDER OFF OF VEHICLE. DEALERSHIP REPLACED BALL JOINT AND LEFT FRONT WHEEL UNDER RECALL. HOWEVER, THE DEALER STATED THEY WERE NOT RESPONSIBLE FOR RE-ATTACHING FENDER. *SMD THE DEALER STATED IT WOULD COST $350 TO RE-ATTACH THE FENDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895033August 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND WHILE DRIVING AT 25 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893763August 6, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
FRONT PASSENGER SIDE WHEEL IS MAKING A VERY LOUD NOISE EVERYTIME I TURN THE WHEEL,BROUGHT IT TO 3 DIFFERENT MECHANIC COULD NOT FIGURE IT OUT, MY ENGINE LIGHT WAS ON BECAUSE OF THE FUEL TANK AS WELL AS AIR BAG SIGN.. CALLED THE CHRYSLER DEALER THEY GAVE ME A 2 MONTHS WAITING PERIOD. ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887530July 21, 2016
SEATS
RIGHT REAR DRIVER'S SEAT BRACKET BROKE LOOSE FROM FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886136July 20, 2016
VEHICLE SPEED CONTROL
WHEN APPLYING THE BRAKES TO STOP THE VEHICLE HAS SPONTANEOUSLY ACCELERATED TO A VERY HIGH SPEED EVEN THOUGH YOU ARE STANDING ON THE BRAKE WITH BOTH FEET. THE BACK WHEELS ARE SPINNING OUT OF CONTROL, BURNING RUBBER, AND YOU HAVE TO PUT THE VEHICLE IN NEUTRAL AND TURN OFF THE ENGINE. IT HAPPENS INTERMITTENTLY AND HAS HAPPENED SEVERAL TIMES (ALL ON CITY STREETS). WE HAVE HAD TWO DIFFERENT MODULES REPLACED (DON'T REMEMBER WHAT THEY WERE CALLED) AND IT CONTINUES TO HAPPEN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10885984July 19, 2016
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING AT ANY SPEED, THE SPEEDOMETER MALFUNCTIONED AND FAILED TO DISPLAY THE ACTUAL SPEED OF THE VEHICLE. THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING FOR THE SENSOR THAT WAS CONNECTED TO THE TRANSMISSION BECAME FRACTURED WHEN THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884501July 13, 2016
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHEN THE VEHICLE WAS TAKEN TO HAVE THE LOWER BALL JOINTS REPLACED, THE TECHNICIAN STATED THAT THE UPPER CONTROL ARM NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT WAS INFORMED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883449July 7, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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