Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10162317July 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PUT 2004 JEEP LIBERTY WITH LESS THAN 29000 MILES ON IT IN REVERSE AND HEARD LOUD NOISE. THE BALL JOINT HAD BROKEN AND WHEEL WAS FALLING OFF. TOWED TO DEALER WHERE IT WAS REPLACED UNDER WARRANTY AND HOPEFULLY WITH A GOOD BALL JOINT, BUT DEALER REFUSED TO REPLACE LEFT BALL JOINT UNTIL A RECALL IS ISSUED BY DAIMLER CHRYSLER FOR THE 2004 JEEP LIBERTY'S. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162182July 12, 2006
STEERING, SUSPENSION:FRONT
HARD CONSTANT PULLING TO RIGHT AND GRINDING. SOME TIMES A POPPING NOISE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161648July 6, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 2004 JEEP LIBERTY SPORT. I LOVE IT! I BOUGHT IT FROM A JEEP DEALERSHIP & GET ALL THE SERVICE WORK DONE AT THE DEALERSHIP AS WELL. THERE HAVE BEEN NO TROUBLES WITH MY JEEP UNTIL RECENTLY. WHILE I WAS BACKING OUT OF A PARKING SPACE I HEARD A NOISE AND THE FRONT PASSENGER SIDE SEEMED TO DROP. I PARKED THE JEEP INTO MY PARKING SPACE WITH A TERRIBLE GRINDING NOISE AS TO NOT GET HIT SINCE I WAS BLOCKING THE DRIVE. I CALLED FOR ROAD SIDE ASSISTANCE TO HAVE IT TOWED AS IT WAS NOT DRIVABLE. THE FRONT PASSENGER SIDE WAS SITTING MUCH LOWER THAN THE DRIVER SIDE. WHEN THE TOW TRUCK ARRIVED, THE DRIVER COULDN'T BELIEVE WHAT HE SAW. THE LOWER FRONT BALL JOINT HAD COMPLETELY SEPARATED FROM THE CONTROL ARM AND THE TIRE WAS ON THE LINE OF COMPLETELY FALLING OFF. HE WAS NOT EQUIPPED TO REMOVE IT FROM THE PARKING SPACE WITHOUT CAUSING MORE DAMAGE TO IT AT THAT TIME, SO I HAD TO HAVE A DIFFERENT TOW TRUCK DISPATCHED THAT WOULD BE ABLE TO RAISE IT ON A DOLLY AND REMOVE IT FROM THE PARKING SPACE TO TOW IT. THE NEXT DAY I SPOKE TO MY DEALERSHIP & THEY SAID THE 2002 & 2003 MODELS HAD BEEN RECALLED FOR THIS EXACT SAME PROBLEM. THANK GOODNESS THAT THIS HAPPEN WHILE I WAS JUST BACKING OUT OF A PARKING SPACE! I DRIVE 35 MILES ONE WAY TO WORK ON THE HIGHWAY AT 55-65 MILES PER HOUR EVERY SINGLE DAY. THIS WOULD HAVE BEEN DEADLY IF THE BALL JOINT HAD BROKEN WHILE I WAS DRIVING ON THE HIGHWAY! MY FACTORY WARRANTY HAD EXPIRED SINCE MY JEEP HAS OVER THE STANDARD 36,000 MILES SO I HAD TO PAY FOR THE EXPENSIVE REPAIRS ON MY OWN. THE DEALERSHIP SUGGESTED THAT I CONTACT CHRYSLER CUSTOMER SERVICE TO PURSUE REIMBURSEMENT OF THIS REPAIR BILL THAT TOTALED OVER $2,000 FOR THE NEW LOWER BALL JOINTS ON BOTH FRONT TIRES, REPLACEMENT OF THE AXEL AND A NEW WHEEL AS IT WAS DAMAGED WHEN THE BALL JOINT BROKE. I HAVE CALLED CHRYSLER CUSTOMER SERVICE AND THEY HAVE NOT SAID THEY WON'T REIMBURSE ME FOR THE REPAIRS, BUT CONTACTING THE DEALERSHIP FOR MORE DETAILS BEFORE THEY DECIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161417July 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE EXITING A PARKING LOT AT ABOUT 10 MPH THE 2004 JEEP LIBERTY I WAS DRIVING MADE A LOUD BANGING NOISE AND THEN A GRINDING NOISE. I STOPPED THE VEHICLE AND GOT OUT TO INSPECT THE PROBLEM. I FOUND THAT THE LOWER BALL JOINT HAD SEPARATED AND WAS SHOCKED TO SEE THAT ON A VEHICLE WITH 40,000 MILES. I HAD THE VEHICLE IN THE SHOP AT 35,000 MILES COMPLAINING OF A CREAKING NOISE WHILE TURNING AND A CLUNKING NOISE OVER BUMPS AND THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND DID NOT SEE ANYTHING WRONG. I WOULD HIGHLY SUGGEST THAT THIS BE A RECALL OR AT LEAST A TECHNICAL SERVICE BULLETIN FOR THE MECHANICS. IF NOTHING IS DONE TO WORN THE OWNERS OF THESE VEHICLES MORE PEOPLE WILL BE KILLED!!!!! I KNOW THE 2002 AND 03 MODELS WERE RECALLED AND READING ALL THESE PROBLEMS WITH THE 04'S IT IS PAINFULLY OBVIOUS THAT THE PROBLEM WAS NOT CORRECTED BY THE ENGINEERING DEPT. AT DM. I JUST HAD THE VEHICLE TOWED TO MY LOCAL DEALER AND IF THIS PROBLEM (AND THE TORN CV BOOT, TRANS SEAL AND RIM) ARE NOT REPAIRED UNDER WARRANTY I FEEL THERE IS A LAWSUIT IN ORDER. I THINK IT SHOULD BE AN AUTO MANUFACTURES PRIMARY GOAL TO KEEP THERE CUSTOMERS SAFETY PRIORITY #1. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161482July 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I NOTICED THAT THE STEERING WAS BECOMING A LITTLE VAGUE ON THE VEHICLE SO I CHECKED THE LOWER BALL JOINTS FOR WEAR AS I HAD HEARD THAT THERE WERE PROBLEMS WITH THEM. I FOUND THAT THEY WERE VERY LOOSE WITH ALMOST A HALF INCH OF PLAY IN THEM. I TOOK THE VEHICLE TO THE DEALER SINCE IT WAS STILL UNDER WARRANTY. THE DEALERSHIP TECH SAID THAT NOTHING WAS WRONG WITH THE BALL JOINTS. I THEN SHOWED HIM THAT THERE WAS PLAY AND LOOSENESS. IT TURNED OUT THAT HE WAS NOT CHECKING THEM BY THE SERVICE MANUAL PROCEDURES. THE VEHICLE HAS BEEN AT THE DEALER FOR OVER A WEEK AND A HALF AND ASSUMING THAT THEY STILL HAVE THE BAD PARTS I WILL BE SENDING THEM TO D.C. TO BE EXAMINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160852June 27, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, EQUIPMENT
2004 JEEP LIBERTY ONLY 43,000. WAS BACKING OUT OF DRIVEWAY, HEARD LOUD BANG, RIGHT FRONT TIRE FELL TO GROUND. COULD NOT MOVE VEHICLE. DAMAGE WAS DONE TO RIGHT FRONT FENDER. CAR WAS TOWED. RIGHT FRONT BALL JOINT FELL OUT. WAS TOLD BY DEALERSHIP THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. NOTIFIED CHRYSLER OF INCIDENT, WAS ALSO TOLD BY CHRYSLER CORP. THAT THIS WAS NOT COVERED UNDER DRIVE TRAIN WARRANTY. ASK ABOUT A RECALL, AND WAS TOLD ABOUT A 2002 JEEP LIBERTY RECALL ON BALL JOINT BUT NOT ON 2004 MODELS. FOUND OUT THERE IS A LARGE NUMBER OF OTHER 2004 JEEP LIBERTY OWNERS HAVING THE SAME TYPE OF PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160688June 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
IN THE WEEKS LEADING UP TO THE LOWER BALL JOINT FAILURE, WE NOTICED PROBLEMATIC STEERING (TURNING HARDER) AND WEIRD NOISES COMING FROM THE FRONT END. (SPECIFICALLY "CREAKING" NOISES WHILE TURNING THE WHEEL AT LOW SPEEDS) ON 6/17/06 WE NOTICED THE LIBERTY PULLING HARD TO THE RIGHT. LATER THERE WAS A LOUD "CLUNK" AND STEERING WAS LOST. GOT VEHICLE OVER TO THE SIDE OF THE ROAD AND GOT OUT TO INSPECT, DIDN'T SEE ANYTHING. GOT BACK IN AND TURNED THE WHEEL TO THE LEFT AND RIGHT AND THE DRIVER'S SIDE FRONT WHEEL FELL OFF OF THE LIBERTY. THIS WAS DUE TO A LOWER BALL JOINT FAILURE. LUCKILY, NO DAMAGE WAS DONE TO THE FENDER. EXTENDED WARRANTY (LIBERTY HAD 44,100 MILES AT THE TIME OF INCIDENT) COVERED BALL JOINT REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160697June 25, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BACKING OUT OF MY MOTHER'S DRIVEWAY AND THE DRIVER'S SIDE FRONT BALL BEARING BROKE INTO. THE FRONT OF MY JEEP WAS DAMAGES SEVERELY AS WELL AS THE RIM ETC. MY JEEP ONLY HAS 50,000 MILES ON IT. VERY UPSET TO READ THAT OTHER'S HAVE HAD THIS SAME PROBLEM AND THERE IS NO RECALL ON THIS VEHICLE. THIS IS A MAJOR PROBLEM AND CHRYSLER NEEDS TO RECALL THIS 2004 JEEP IF IT HAS HAPPENED TO EVEN ONE FAMILY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160435June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE BALL JOINT OF MY LEFT FRONT WHEEL OF MY 2004 JEEP LIBERTY CRACKED CAUSING THE VEHICLE TO COLLAPSE TO THE LEFT FRONT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160468June 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
MY 2004 JEEP LIBERTY TIRE BROKE OFF. THE MECHANIC'S ALL SAID IT WAS A RIGHT LOWER BALL JOINT AND CV JOINT ON THE PASSENGER SIDE. THERE WAS NO SUSPENSION DAMAGE OR TIRE NOR WHEEL DAMAGE IT HAS APPROX. 37,000 MILES ON IT, LEAVING ME WITH THE SHOP BILL OF OVER $600.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160401June 21, 2006
SUSPENSION:FRONT
PREVIOUS | NEXT | BACK TO MESSAGES CALL OR INSTANT MESSAGE DELETEREPLYFORWARDSPAMMOVE... PRINTABLE VIEW THIS MESSAGE IS NOT FLAGGED. [ FLAG MESSAGE - MARK AS UNREAD ] SUBJECT: JEEP STUFF DATE: WED, 21 JUN 2006 12:47:22 -0400 FROM: "RASTGOUFARD, SHIRIN" <[email protected]> ADD TO ADDRESS BOOK ADD MOBILE ALERT TO: [email protected] I WAS LEAVING A PARKING LOT IN MY 2004 JEEP LIBERTY WHEN I HEARD A BANG, AND MY CAR STOPPED MOVING. I PUSHED THE ACCELERATOR BUT THE CAR DID NOT MOVE, IT ONLY SHOOK AND MADE A LOUD NOISE. WHEN I GOT OUT OF MY CAR I NOTICED THAT ALL THE TIRES WERE STILL INFLATED AND THAT THERE WERE LITTLE PIECES OF CURLED METAL UNDERNEATH MY CAR. THE TOW TRUCK DRIVER STATED THAT MY SUSPENSION HAD BROKEN, AND THAT THE TIRE FELL OFF MY CAR, BUT WAS CAUGHT BY SOMETHING, HENCE THE CURLED PIECES OF METAL. THE TIRE FINALLY FELL OFF THE CAR WHEN WE TOWED IT TO THE DEALERSHIP. THE DEALERSHIP WHERE I HAD BOUGHT THE CAR FROM SOLD, AND IS NOW UNDER NEW MANAGEMENT. THE CAR COULD NOT BE FIXED AT THAT LOCATION BECAUSE THE MECHANIC WAS NOT SKILLED ENOUGH TO HANDLE THE DAMAGE. THE CAR THEN HAD TO BE TOWED DOWN THE STREET TO THE DEALERSHIPS OTHER LOCATION. I WAS TOLD THAT THE LEFT AND RIGHT BALL JOINTS WERE REPLACED ON THE CAR AND THAT A NEW WHEEL WAS ORDER, BUT IS ON BACK ORDER. THE SERVICE DEPARTMENT STATED THAT EVEN WITHOUT THE NEW WHEEL, MY CAR WAS READY AND SAFE TO DRIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160184June 19, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
A WOBBLING SOUND HEARD IN FRONT OF VEHICLE WHILE DRIVING, ALONG WITH NOTICEABLE WEAR ON THE INNER PORTION OF THE FRONT TIRES AT 35,000 MILES (OR LESS), AS WELL AS THE CAR PULLING TO THE RIGHT, LED ME TO BRING THE CAR INTO THE DEALERSHIP FOR SERVICING AT WHICH POINT THEY REPLACED THE LOWER BALL JOINTS FOR BOTH FRONT TIRES. WOBBLING STILL EXISTS AS AN ALIGNMENT OR REPLACEMENT OF WORN TIRES WAS NOT PERFORMED UNDER WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159889June 15, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY LOWER BALL JOINT FAILURE. I HAD TO REPLACE (AT MY COST) THE LOWER BALL JOINTS AT APPROXIMATELY 40,237 MILES. I BELIEVE THE OEM PART IS DEFECTIVE BECAUSE FAILURE WAS SUCH LOW MILEAGE. ORIGINAL UNSERVICEALBE BALL JOINTS ARE IN MY POSSESSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159571June 12, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AT A RECENT VISIT TO THE CHRYSLER/JEEP DEALERSHIP, (16021 MILES ON THE ODOMETER) I HAD THEM INSPECT THE LOWER BALL JOINTS ON MY 2004 JEEP LIBERTY. THEY TOLD ME THAT THEY WERE LEAKING FLUID AND WOULD REPLACE THEM UNDER WARRANTY, WHICH THEY DID. THEY EXPLAINED THAT THERE WAS NO CHANCE OF FAILURE, BUT FELT IT WAS BETTER TO REPLACE THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159550June 11, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
2004 JEEP LIBERTY SPORT 2WD - FRONT RIGHT BALL JOINT BROKEN 1) REGULAR DRIVING WITH NOTHING OUT OF THE ORDINARY OTHER THAN CREAKING FROM THE FRONT AXLE. ONLY 38,000 MILES ON THE VEHICLE. WE TOOK A TURN IN A RESIDENTIAL AREA AT ABOUT 10 MPH WHEN A LOUD POP SOUND OCCURRED AND THE VEHICLE SKIDDED TO A HALT AS THE FRONT RIGHT TIRE WAS LODGED BY THE FAILING COMPONENTS. 2) RIGHT FRONT BALL JOINT FAILURE. CAR WAS RENDERED INOPERABLE AND HAD TO BE TOWED. IF THIS HAD HAPPENED WHEN WE HAD BEEN ON THE HIGHWAY, IT WOULD HAVE CAUSED A (POTENTIALLY FATAL) CRASH. THE CAR SKIDDED TO A HALT AT 10 MPH, AND IT WAS LUCK ALONE THAT HAD US ON A RESIDENTIAL STREET RATHER THAN A HIGHWAY AT THE TIME WE WERE DRIVING. 3) WE HAD THE VEHICLE TOWED TO THE DEALER SERVICE LOCATION (KLABEN CHRYSLER, KENT, OH) AND ARE AWAITING SERVICE. THIS ISSUE SEEMS VERY FREQUENT AFTER HAVING RESEARCHED ON THE INTERNET! CHRYSLER/JEEP NEEDS TO BE HELD ACCOUNTABLE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159500June 10, 2006
SUSPENSION
2004 JEEP LIBERTY SPORT WITH ONLY 37K MILES. DRIVER'S SIDE BALL JOINT FELL OFF WHILE DRIVING. SUBSEQUENT HOLE IN WHEEL CAUSED BLOWOUT & HAD TO BE TOWED. FORTUNATELY VEHICLE WAS GOING ONLY 30 MPH AND TRAVELING STRAIGHT, OTHERWISE, SERIOUS INJURY OR DEATH COULD HAVE RESULTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158952June 4, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS BACKING OUT OF A PARKING SPOT, AND THE LOWER BALL JOINT GAVE WAY. FROM THIS THE INSIDE WHEEL WAS SCORED, THE LOWER CONTROL ARM SCRAPED THE GROUND, THE AXLE CAME FREE FROM THE DRIVE, LEAKING FLUID, AND DAMAGING THE BOOT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158855June 2, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED WHILE ATTEMPTING TO PULL INTO A PARKING LOT THE VEHICLE STALLED. IT WOULD NOT RESTART UNTIL 20 MINUTES LATER. THE STALLING IS INTERMITTENT AND HAS HAPPENED 30 TIMES. THE VEHICLE WAS TAKEN TO DEALER AFTER EACH INCIDENT; HOWEVER THE PROBLEM COULD NOT BE DUPLICATED. AFTER THE LAST INCIDENT THE DEALER REPAIRED 2 IGNITION WIRES, IT IS UNDETERMINED IF THIS CORRECTED THE PROBLEM. THE MANUFACTURER HAS NOT BEEN ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158791June 1, 2006
SEAT BELTS:REAR/OTHER
WHEN PUTTING BACK SEAT DOWN, SEAT HITS SEAT BELT BUTTONS AND NOW BOTH SEAT BELT LOCK AND RELEASE BUTTONS BROKEN AND INOPERABLE. CAN NOT SECURE REAR SEAT PASSENGERS SAFELY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158594May 30, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE FRONT SUSPENSION BALL JOINTS FELL OUT WHILE DRIVING. ALTHOUGH THE CAR WAS STOPPED IMMEDIATELY, DAMAGE WAS DONE TO ONE WHEEL AS WELL. THE TOW DRIVER HAD TO PERFORM SOME SERVICE IN ORDER TO TOW THE VEHICLE TO THE DEALER SERVICE CENTER. ONCE THERE, BOTH BALL JOINTS AND WHEEL WERE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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