Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10174416November 27, 2006
SUSPENSION
I WAS DRIVING MY MOTHER'S JEEP LIBERTY ON THURSDAY MORNING AND I ACCIDENTALLY VEERED OVER TO THE RIGHT AND WENT OVER A SANDBAG ON THE ROAD. THE CAR FLIPPED OVER AND SPUN OUT OF CONTROL AND I WAS UNABLE TO GRASP ANY CONTROL OF THE CAR. THE CAR WAS COMPLETELY TOTALED. HOWEVER, I DO FEEL THAT THIS LOSS WAS NOT A CAUSE OF HIT SUCH A SMALL OBJECT ON THE ROAD BUT RATHER THAT THE SUSPENSION ON THIS SUV WAS NOT REINFORCED PROPERLY. I WAS NOT AWARE AT THE TIME, UNTIL AFTER RESEARCHING THIS VEHICLE THAT A RECALL WAS FOUND FOR THIS MAKE AND MODEL. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10174201November 24, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2004 JEEP LIBERTY. IT IS STILL COVERED UNDER WARRANTY. FIRST I HAD TROUBLE WITH THE TRANSMISSION. IT IS NOT SHIFTING PROPERLY. I TOOK IT TO TWO DEALERS WHO TOLD ME THAT THERE WAS NOTHING WRONG WITH IT. I THEN FOUND OUT FROM MY LOCAL MECHANIC THAT MY BALL JOINTS WERE BAD. HE TOOK ME RIGHT UNDER THE CAR AND SHOWED THEM TO ME...THEY ARE LOOSE. I TOOK IT TO ONE DEALER FOR THIS, AND ONCE AGAIN I WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT. I WAS TOLD THAT IT MET THEIR "FACTORY SPECS". I NOW SUSPECT THAT THIS IS WHY MY TRANSMISSION WAS DEEMED O.K...IT MET THEIR "FACTORY SPECS". WHY BOTHER HAVING A WARRANTY IF YOUR NOT GOING TO TAKE CARE OF PROBLEMS WITH THE VEHICLE??? I NOW FIND OUT THAT MY VEHICLE IS INCLUDED IN A RECALL FOR....SURPRISE, SURPRISE....BAD BALL JOINTS!!! ONLY PROBLEM IS, I HAVE TO WAIT (AND DRIVE AROUND WITH BAD BALL JOINTS) UNTIL THEY GET AROUND TO SENDING ME THE NOTICE. TOTALLY UNSAFE AND NOT GOOD FOR MY TIRES. THIS COULD OF BEEN TAKEN CARE OF 3 MONTHS AGO WHEN I ORIGINALLY TOOK IT IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173349November 13, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, # 06V288000, REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172393November 1, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I BROUGHT MY 2004 JEEP LIBERTY INTO MILFORD JEEP FOR SAFETY RECALL F23. THE RECALL WAS TO REPLACE THE LOWER BALL JOINTS. WHEN I ASKED IF A WHEEL ALIGNMENT WAS GOING TO BE DONE, THEY SAID IT WOULD NOT BE DONE. IN CHECKING WITH DAIMLERCHRYSLER, I FOUND OUT THAT THEY DO NOT APPROVE A WHEEL ALIGNMENT AND, IF ONE IS DONE, IT WOULD BE AT THE OWNER'S EXPENSE. I KNOW THE ALIGNMENT WAS GOOD PRIOR TO THE BALL JOINT REPLACEMENT AS MY TIRE WEAR WAS EVEN. BUT,NOW I WILL HAVE TO HAVE A WHEEL ALIGNMENT DONE AS THERE IS INDICATIONS IN MY STEERING THAT SUGGEST IT NEEDS AN ALIGNMENT. I CAN NOT BELIEVE THAT A BALL JOINT REPLACEMENT SHOULDN'T INCLUDE A WHEEL ALIGNMENT. EVEN IF I WAS EXPERIENCING THE PROBLEM THAT THE SAFETY RECALL ADDRESSED, IT WOULD BE BECAUSE OF THE DEFECTIVE BALL JOINT ASSEMBLIES THAT WERE IN THE JEEP LIBERTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171898October 26, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED ON OCTOBER 17, 2006, THE LOWER BALL JOINT FRACTURED WHILE THE VEHICLE WAS TRAVELING 40 MPH. THE VEHICLE WAS TOWED TO THE SERVICE DEALER AND BOTH LOWER BALL JOINTS WERE REPLACED ACCORDING TO RECALL # 06V288000 REGARDING, SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171624October 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED AFTER PARKING THE VEHICLE, WITH THE ENGINE RUNNING, THE DRIVER WALKED 15 FEET AWAY, AND THEN THE VEHICLE BEGAN TO ROLL BACKWARD DOWN A HILL INTO A POND. THE VEHICLE GAINED SPEED WHILE ROLLING DOWN THE HILL AND THE DOORS AUTOMATICALLY LOCKED. THE CONTACT'S INFANT WAS STILL INSIDE THE VEHICLE WHEN IT ROLLED INTO THE WATER. BOTH THE CONTACT AND THE FATHER-IN-LAW SWAM 40 FEET FROM SHORE TO THE VEHICLE AND RETRIEVED THE BABY. ONCE THE CHILD WAS OUT OF THE VEHICLE, THE CONTACT BEGAN TO SWIM TO SHORE, THE BABY AND CONTACT MADE IT SAFELY TO SHORE. THE FATHER-IN-LAW HAD A HEART ATTACK IN THE WATER AND PASSED AWAY ON THE SCENE. THE POLICE DEPARTMENT RESPONDED AND A REPORT WAS TAKEN. THE CONTACT AND BABY WERE ADMITTED TO INTENSIVE CARE. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE BOTH THE DEALERSHIP AND MANUFACTURER REPRESENTATIVES WERE UNABLE TO DETERMINE THE PROBLEM. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DETERMINED THE SAME PROBLEM EXISTED THAT WAS ADDRESSED IN NHTSA RECALL #05V460000 ON THE AUTOMATIC TRANSMISSION. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10170984October 16, 2006
VEHICLE SPEED CONTROL
AT ABOUT 5-6,000 MILES MY 04 JEEP LIBERTY SPORT'S ACCELERATION BEGAN TO STUTTER AT AROUND 50 MPH. IF YOU DRIVE CONSISTENTLY BETWEEN 50-60 MPH FOR A FEW MILES AND THEN TRY TO ACCELERATE THE ENGINE PRESSURE DROPS, THE RPMS DROP AND THE GAS PEDDLE FEELS LIKE IT'S DISAPPEARED. EVENTUALLY IT WILL CATCH AND THE RPMS SPIKE TO ABOUT 4000 RPMS AND THE CAR ACCELERATES BUT IN AN EMERGENCY SITUATION I FEEL THAT THE CARS ACCELERATION WILL FAIL. I'VE BROUGHT IT TO THE DEALER ON SEVERAL OCCASIONS AND EVERY TIME THE DEALER CAN NOT REPLICATE THE PROBLEM AS THE PROBLEM HAPPENS ONLY WHEN YOU SUSTAIN 50-60 MPH OVER A PERIOD OF TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170779October 13, 2006
STEERING
DT*: THE CONTACT STATED THE VEHICLE LOST CONTROL AT 50 MPH CAUSING THE VEHICLE TO CRASH INTO AN EMBANKMENT. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS TAKEN. THE CONTACT EXPRESSED THAT THE STEERING MAY HAVE BEEN THE CAUSE OF THE ACCIDENT. THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10169993October 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED THAT CONFLICTING INFORMATION WAS RECEIVED REGARDING THE STATUS OF THE VEHICLE AND WHETHER OR NOT THE VIN WAS INCLUDED IN RECALL# 06V288000 PERTAINING TO THE LOWER BALL JOINT. THE MANUFACTURER NOTIFIED THE CONTACT THAT THE VIN WAS NOT INCLUDED, HOWEVER ANOTHER STAFF MEMBER AT THE MANUFACTURER WAS CONTACTED, AND STATED THAT THE VIN WAS INCLUDED. A SERVICE DEALER WAS ALSO CONTACTED, WHO STATED THAT THE VIN WAS INCLUDED. NO RECALL NOTICE WAS SENT TO THE CONTACT. UPDATED 12/15/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167410September 5, 2006
SEAT BELTS:REAR/OTHER
REAR SEAT BELT ON PASSENGER SIDE WILL NOT LATCH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167419September 5, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE FRONT PASSENGER SIDE BALL JOINT SEPARATED FROM THE STEERING KNUCKLE. MY TIRE THEN CRASHED INTO THE PAVEMENT WHILE I WAS DRIVING CAUSING MY TIRE TO BLOW OUT & BREAK MY WHEEL (RIM). NO REPAIRS HAVE BEEN DONE TO MY VEHICLE AS OF YET. DAIMLER CHRYSLER IS DENYING THAT MY VEHICLE IS PART OF THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166975August 29, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DT*: THE CONTACT STATED WHILE BRAKING AT VARIOUS SPEEDS, THERE WAS A VIOLENT SHAKING IN THE STEERING COLUMN AND THE BRAKE PEDAL CAUSED A MODERATE LOSS OF CONTROL. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP WHO DETERMINED THAT BOTH LOWER BALL JOINTS WERE WORN TO THE POINT OF SEPARATION. THERE WERE NO IMMEDIATE REPAIRS MADE. THERE WAS A NHTSA RECALL # 06V288000 PERTAINING TO THE LOWER BALL JOINTS THAT WAS DUE TO BEGIN IN SEPTEMBER OF 2006. UPDATED 09/13/06. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166336August 23, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECENTLY BROUGHT THE RECALL INFORMATION UP TO MY DEALER, BERTERA METRO JEEP, DURING A ROUTINE OIL CHANGE. THEY TOLD ME THERE WAS NO SUCH RECALL. ON 8/22/06, I WAS DRIVING MY 2004 JEEP LIBERTY WHEN ALL OF A SUDDEN MY WHOLE CAR JUST STOPPED AND MY FRONT SUSPENSION DROPPED. I CONTACTED BERTERA METRO JEEP AND THEY STILL STATED THERE WAS NO SUCH RECALL. I WAS SHAKEN UP AND SCARED NOT TO MENTION THE DAMAGE TO MY VEHICLE. NOW THEY ARE TELLING ME THAT THEY WILL ONLY FIX THE BALL JOINT AND ARE NOT RESPONSIBLE FOR MY TIRE DAMAGE OR ANY OTHER DAMAGE. WHAT SHOULD I DO? *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10166268August 22, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FROM A PARKING SPOT I WAS PULLING FORWARD AND TO THE RIGHT. AFTER ABOUT THREE FEET THE RIGHT FRONT TIRE OF THE VEHICLE SEPARATED FROM THE LOWER CONTROL ARM. I STOPPED THE VEHICLE IN PLACE AND CALLED FOR A TOW TRUCK. I BELIEVE THIS INCIDENT IS RELATED TO NHTSA CAMPAIGN NUMBER: 06V288000 INVOLVING JEEP LIBERTIES OF MY YEAR, MAKE AND MODEL. PICTURES ARE AVAILABLE UPON REQUEST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166173August 21, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DRIVING 25 MILES PER HOUR IN A 2004 JEEP LIBERTY AND THE RIGHT FRONT LOWER BALL JOINT BROKE OFF. THERE WAS NO WARNING. THE SUSPENSION FELL AND THE TIRE FELL IN. THE CAR HAD TO BE FLATBEDED TO THE REPAIR SHOP WHERE IT WAS FIXED UNDER WARRANTY BUT THEY DID NOT REPLACE THE DRIVER SIDE WHICH THEY SHOULD OF BECAUSE THERE IS A RECALL IN 2 WEEKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165946August 18, 2006
SUSPENSION:FRONT:CONTROL ARM
DT*: THE CONTACT STATED THE VEHICLE'S FRONT SUSPENSION BALL JOINT SEPARATED WHILE DRIVING 5 MPH UNDER NORMAL ROAD CONDITIONS. THE VEHICLE DROVE DOWN A DRIVEWAY, MADE A QUICK RIGHT TURN, WHEN THE RIGHT FRONT END SUDDENLY COLLAPSED MAKING A LOUD METALLIC SOUND. THE VEHICLE WOULD NOT MOVE. A TOWING SERVICE WAS CONTACTED AND THE LEFT FRONT END COLLAPSED WHEN THE VEHICLE WAS PUT IN REVERSE WHILE ATTEMPTING TO PLACE IT ON THE TOW TRUCK. THE VEHICLE WAS TOWED TO THE SERVICE DEALER WHO DETERMINED THAT THIS PROBLEM MAY BE RELATED TO AN UPCOMING RECALL THAT WAS CURRENTLY UNDER INVESTIGATION. PRIOR TO THE FAILURE, THE CONTACT EXPERIENCED RESISTANCE IN STEERING. THE NATURE OF THE FAILURE WAS PERMANENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165985August 18, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY. BALL JOINT FAILED WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165755August 17, 2006
SUSPENSION:FRONT
ON AUGUST 16TH, 2006 MY WIFE AND I WERE ON OUR WAY HOME WHEN HER 2004 JEEP LIBERTY CAME TO A ABRUPT STOP WHILE IN TRAFFIC (ABOUT 20-25 MPH TO 0 MPH IN A FLASH OF A SECOND, THRUSTING US BOTH FORWARD). THE ROAD CONDITIONS WERE NOT GOOD (HEAVY RAIN, LOW VISIBILITY), HOWEVER, OUR TRIP WAS UNEVENTFUL UP TO THIS POINT. THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP THEREAFTER. MY COMPLAINT STEMS FROM THE EARLIER CONVERSATION MY WIFE HAD WITH A LOCAL CHRYSLER-DODGE-JEEP DEALERSHIP (BAXTER AUTO GROUP). UPON CALLING THEM ON MONDAY AUGUST 14TH, 2006 TO RESERVE AN APPOINTMENT SHE WAS ASKED TO DESCRIBE THE PROBLEM. SHE NOTED THAT THERE SEEMED TO BE PROBLEMS WITH THE STEERING... AND THAT THE WHEELS SEEMED TO "GRIND" WHEN TURNING THE VEHICLE. WE HAD HEARD ON FROM HER FATHER THAT CERTAIN JEEPS WERE BEING RECALLED FOR STEERING AND OR FRONT SUSPENSION PROBLEMS. WHEN SHE ASKED THE SERVICE PERSON WHETHER OR NOT SHE SHOULD BE CONCERNED HE NOTED THAT, "IF THE PROBLEM IS NOT OCCURRING ALL OF THE TIME THEN SHE SHOULD WAIT UNTIL THE RECALL BEGINS IN SEPTEMBER." THE DEALERSHIP WAS DEFINITELY NOT PROACTIVE IN HELPING US WITH THIS PROBLEM. I COULD ONLY IMAGINE WHAT WOULD HAVE HAPPENED TO THE TWO OF US IF THIS VEHICLE FAILURE HAPPENED ONE TO TWO MINUTES EARLIER ON THE FREEWAY DRIVING 60 MPH (IN HEAVY RAIN WITH MODERATE TRAFFIC). THOUGH THE RECALL ON THE 2003-2006 MODEL YEAR JEEP LIBERTY DOES NOT START UNTIL SEPTEMBER I WOULD REALLY LIKE TO SEE CHRYSLER BECOME MORE PROACTIVE. IF SOMEONE HAS THE SAME PROBLEMS AS WE DID... THEN THE DEALERSHIPS SHOULD WASTE NO TIME AT ALL AND REMIND THE DRIVER THAT THEY ARE NOW DRIVING AT THEIR OWN RISK. OR A BETTER IDEA WOULD BE TO NO LONGER DRIVE THE VEHICLE. PLEASE FEEL FREE TO CONTACT ME FOR ANY OTHER INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165468August 14, 2006
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BALL JOINT BROKE GOING 25 MILES PER HOUR. ONLY 35,0000 MILES ON CAR. THERE WAS NO WARNING. VERY VIOLENT STOP. ONLY REPLACING BROKEN PART WITH SAME PART. THE CAR IS A JEEP LIBERTY 2004. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165277August 11, 2006
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS CHARGED FOR BALL JOINT REPLACEMENTS FOR MY JEEP LIBERTY 2004 AT 40,000 MILES. CHRYSLER IS TELLING ME THAT MY SUV WAS NOT INCLUDED IN THE RECENT "BALL JOINT" RECALL. THEREFORE NO FREE REPALCEMENT. I THINK THE MANUFACTOR NEEDS TO RETHINK THIS POLICY AS I HAVE NEVER HEARD OF BALL JOINTS GOIN OUT AFTER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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