Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10200143August 20, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE MAKING A TURN AT 15 MPH, THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE CONTACT FELT THAT THE FAILURE COULD HAVE BEEN AVOIDED IF THE WAIT TIME FOR THE LOWER BALL JOINT REPAIR HAD BEEN SHORTER. THE VEHICLE WAS TOWED TO THE REPAIR SHOP. THE VIN AND ENGINE SIZE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200205August 20, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING AT SPEEDS BETWEEN 5-60 MPH THE ENGINE WOULD STALL. THE CHECK ENGINE AND OIL WARNING INDICATOR LIGHTS ILLUMINATED. THERE WAS A LOSS OF POWER STEERING AND BRAKES. THE VEHICLE WOULD RESTART BUT WOULD STALL AGAIN UNLESS THE GAS AND BRAKE WERE APPLIED AT THE SAME TIME. THE DEALER REPLACED THE SPEED SENSOR BUT THE FAILURE CONTINUED. THE CURRENT MILEAGE WAS 86,000. THE FAILURE MILEAGE, VIN, ENGINE SIZE AND CYLINDERS WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199480August 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS ON OCTOBER 26,2006 AND HAS BEEN PLACED ON TWO DIFFERENT WAITING LISTS. IT HAS BEEN NEARLY ONE YEAR SINCE THE NOTICE WAS RECEIVED AND SHE STILL HAS BEEN UNABLE TO GET HER VEHICLE SERVICED. SHE HAS BEEN TO TWO DEALERS AND THEY BOTH STATED THAT THEY ARE NOT RECEIVING THE SUFFICIENT AMOUNT OF PARTS TO SATISFY THE HIGH DEMAND. THE CURRENT MILEAGE WAS 58,000 AND FAILURE MILEAGE WAS 48,000. UPDATED 08/30/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199044August 10, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECEIVED A RECALL NOTICE IN JANUARY ABOUT THE LOWER BALL JOINTS ON JEEP LIBERTY'S. I CALLED MY DEALER IN ORDER TO HAVE THE DEFECT CORRECTED AND WAS TOLD THAT I WAS "PUT ON THE LIST." IT IS NOW AUGUST AND I STILL HAVEN'T RECEIVED A CALL BACK TO GET THE DEFECT CORRECTED. I CALLED TO ASK THE DEALERSHIP IF THEY COULD GIVE ME A TIME FRAME ON HOW LONG IT WOULD BE BEFORE I GOT MY JEEP FIXED AND THEY SAID "IT IS A LONG LIST, YOU WILL BE CALLED. CHRYSLER ONLY SENDS US TWO REPLACEMENT PARTS A WEEK." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199276August 10, 2007
SUSPENSION:FRONT
TL*-THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 25 MPH HE LOST CONTROL OF THE VEHICLE. HE HIT A BOLDER ON THE ROAD. ROAD CONDITIONS WERE SOMEWHAT RAINY. THE VEHICLE WAS AT THE BODY SHOP AND THEY ARE REPAIRING THE FRONT SUSPENSION OF THE VEHICLE. THE CURRENT AND FAILURE MILEAGE WERE 93,000. THE CONSUMER PROVIDED A COPY OF THE RECALL NOTICE, INSURANCE INFORMATION, PHILADELPHIA NON REPORTABLE ACCIDENT REPORT AND ESTIMATE OF REPAIRS STATING THE VEHICLE IS A TOTAL LOSS. UPDATED 09/04/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10198951August 9, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER 06V288000 (LOWER BALL JOINT). THE CONTACT WAS CHARGED A LABOR FEE FOR A STRIPPED CAP SCREW. THE CURRENT MILEAGE WAS 56,667. THERE WAS NO FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198898August 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALERSHIP FOR THE LOWER BALL JOINT RECALL, AND THE DEALERSHIP STATED THAT THERE WAS A WAITING LIST TO WHICH THEY COULD BE ADDED. THE CONTACT HAS BEEN WAITING SINCE NOVEMBER OF 2006, AND HAD NOT RECEIVED A CALL FROM THE DEALERSHIP. THERE HAD BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198654August 6, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NUMBER 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) IN SEPTEMBER OF 2006. HE STATED THAT THE NOISE COMING FROM THE FAILURE CAUSED DISTRESS TO HIS FAMILY, WHICH ESCALATED INTO ARGUMENTS. HE FURTHER STATED THAT THE NOISE LEVEL OF THE BALL JOINTS WAS UNBEARABLE. HE NOTIFIED A LOCAL AND NATIONAL JEEP DEALER, BUT THEY HAVE NOT RESPONDED TO ANY OF HIS CALLS. THE RECALL WAS NEVER REPAIRED DUE TO THE UNAVAILABILITY OF PARTS. THE LENGTHY WAITING LIST PLACED HIM THREE MONTHS BEHIND FROM HIS ORIGINAL APPOINTMENT DATE. THE VEHICLE HAS SINCE BEEN SOLD. THE FAILURE SPEED WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198658August 6, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE CONCERNING THE LOWER BALL JOINTS. THE DEALER STATED THAT THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198448August 3, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. SHE STATED THAT SHE WOULD OCCASIONALLY HEAR A GRINDING NOISE IN THE FRONT OF THE VEHICLE. THERE WAS A RECALL FOR THE FRONT LOWER BALL JOINTS (NHTSA CAMPAIGN # 06V288000) HOWEVER; THE DEALER STATED THAT THE PARTS WERE ON BACKORDER. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198298August 2, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE DEALER STATED THAT THE FRONT LOWER BALL JOINTS COULD DAMAGE THE FRONT SUSPENSION AND CAUSE A LOSS OF STEERING. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 66,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198174August 1, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE A 2003 JEEP LIBERTY WITH 87,000 MILES ON IT AND THE UPPER BALL JOINT ON THE DRIVER'S SIDE BROKE IN HALF TODAY WHILE I WAS SLOWLY MAKING A TURN INTO MY OFFICE. THE TOW TRUCK OPERATOR SAID THIS SHOULD NOT HAVE HAPPENED. I WAS LUCKY THAT I WAS ONLY GOING SO SLOW HOUR WHEN IT BROKE BECAUSE IF I HAD BEEN GOING FASTER, I WOULD HAVE WRECKED THE VEHICLE. MY JEEP HAS NEVER BEEN OFF-ROAD SINCE I HAVE OWNED IT. JEEP DOES CURRENTLY HAVE A RECALL IN PLACE FOR THE LOWER BALL JOINTS WHICH THEY SAY GET CORRODED AND SEPARATE FROM THE CONTROL ARM. THE UPPER BALL JOINT DID THE SAME EXACT THING BUT DOES NOT APPEAR TO BE INCLUDED IN THE RECALL. I COULD HAVE BEEN KILLED OR MAYBE EVEN INJURED SOMEONE ELSE HAD THIS HAPPENED ON THE HIGHWAY. SINCE THE RECALL IS ONLY FOR THE LOWER BALL JOINT THE DEALERSHIP WOULD NOT HELP WITH THE COST. THE DAMAGE WAS NOT JUST TO THE UPPER BALL JOINT BUT TO THE ROTOR AND THE BREAK LINE AND THE FRONT AXLE. I CALLED CHRYSLER CORPORATE SERVICES AND BASICALLY THEY TOLD ME TO POUND SALT. I ALSO SEE THAT OTHERS HAVE HAD SIMILAR EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198191August 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BACK IN MARCH, I RECEIVED A RECALL NOTICE FROM DAIMLER CHRYSLER REGARDING THE LOWER BALL JOINTS IN MY JEEP. STEERING CAN FAIL CAUSING A CRASH. I CALLED MY LOCAL DEALER AND WAS TOLD I WAS 80TH ON THEIR WAITING LIST. I CALLED IN MAY AND WAS TOLD THEY WOULD GET TO ME SOMETIME IN JULY!! TODAY IS AUGUST 1 AND MY RECALL IS STILL NOT FIXED. THEY BLAME THE JEEP CORP FOR NOT PROVIDING ENOUGH PARTS TO FIX ALL THE PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198227August 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THERE IS A RECALL FOR THE LOWER BALL JOINT (NHTSA CAMPAIGN#06V288000). THE DEALER STATED THAT THEY RECEIVED THREE PARTS PER MONTH AND WOULD BE UNABLE TO SAY HOW IT WOULD TAKE TO PERFORM RECALL WORK. THE CURRENT MILEAGE WAS 58,000. THERE HAD BEEN NO FAILURE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197828July 30, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
'03 JEEP LIBERTY UPPER LEFT HAND BALL JOINT FAILED AND SEPARATED WHILE THE VEHICLE WAS IN MOTION AT LOW SPEED IN A TURN. THE UPPER CONTROL LEFT FRONT CONTROL ARM WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197834July 30, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
'03 JEEP LIBERTY - LEFT LOWER FRONT BALL JOINT FAILED AND SEPARATED WHILE THE VEHICLE WAS IN MOTION AT LOW SPEED DURING A TURN (LEFT UPPER BALL JOINT FAILED PREVIOUSLY REF. COMPLAINT CONFIRMATION #1019828). LOWER BALL JOINTS WERE REPLACED TWICE BEFORE UNDER RECALL #C36. THE SERVICE DEALER REPLACED THE BOTH THE RIGHT AND LEFT LOWER CONTROL ARM BALL JOINTS UNDER RECALL #F23, ALONG WITH THE AXLE HALF SHAFT, AXLE DRIVE SHAFT SEAL, AXLE SHAFT SEAL HOUSING, TIRE AND WHEEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194754June 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I SIMPLY CANNOT GET MY JEEP DEALERSHIP TO REPLACE MY RECALLED BALL JOINT ASSEMBLY. I'VE BEEN WAITING 7 MONTHS AND HAVE RECIEVED NOTHING BUT A SONG AND DANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194088June 24, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, WHEELS
NEVER RECEIVED A RECALL NOTICE FOR ANYTHING ABOUT THE JEEP NOW. WHILE DRIVING THE FRONT LEFT WHEEL FEEL OFF THE BALL JOINT SNAPPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193856June 20, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 35 MPH, THE CONTACT APPLIED THE BRAKES AND THEY LOCKED. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE ROAD CONDITIONS WERE WET. THE FRONT AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED BRUISING ON THE RIGHT SHOULDER AND A CUT ON THE NECK FROM THE SEAT BELT. THE PASSENGER SUFFERED SORENESS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10192857June 10, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2003 JEEP LIBERTY PURCHASED IN 2002 HAS HAD PROBLEM SINCE PURCHASE. THE VEHICLE ACTS LIKE IT IS IN 4-W DRIVE WHEN IT ISN'T. WHEN ATTEMPTING TO MAKE EVEN GENTLE TURNS THERE ARE LOUD CRACKING SOUNDS AND GRINDING NOISES. THIS DOES NOT HAPPEN ALL OF THE TIME AND WILL GO MANY MONTHS WITHOUT THE PROBLEM. THERE HAVE BEEN MULTIPLE WITNESSES TO THE NOISE AND THE HOPPING OF THE CAR WHEN ATTEMPTING TO MAKE THE TURNS. HOPPING IS MOST EVIDENT WHEN ATTEMPTING TO PULL INTO A PARKING SPOT EVEN WHEN MAKING A WIDE TURN TO AVOID A HARD/TIGHT TURN INTO THE SPACE. THE NOISE AND HOPPING AGAIN OCCUR WHEN TRYING TO PULL OUT OF THE PARKING SPACE. THIS HAPPENS IN 4-W DRIVE AS WELL AS WHEN OUT OF 4-W DRIVE. I HAVE REPORTED THIS TO THE DEALER WHO DOES NOT RECORD MY COMPLAINT BUT ONLY STATES THAT I CAN PAY FOR A CHECK OF THE TRANSMISSION IF I WANT. THEY STATED THAT IT WAS COMMON FOR JEEP LIBERTY VEHICLES TO HOP AND MAKE THIS NOISE WHEN IN 4-W DRIVE. NOW THAT MY CAR IS OUT OF WARRANTY IT HAS GOTTEN WORSE AND THE PROBLEM WAS NEVER FIXED. PLEASE INVESTIGATE THIS PROBLEM BEFORE SOMEONE IS KILLED. I LOST A SON LAST YEAR. I CANNOT AFFORD TO HAVE MY TRANSMISSION, TRANSFER CASE, ETC. REPAIRED BECAUSE I AM STRUGGLING FINANCIALLY. JUST RECENTLY THE LIGHT HAS STAYED ON STATING I AM IN PART-TIME 4-W EVEN THOUGH I AM NOT. THE PERFORM SERVICE LIGHT HAS STAYED ON EVER SINCE THE VERY FIRST SERVICE ON MY VEHICLE IN 2002. THE DEALER DOES NOT FIX ANYTHING. DURING ONE SERVICE THE VEHICLE BOLTS WERE LEFT OFF AND I WAS TOLD THAT THE CAR DIDN'T REALLY NEED THOSE THEY WERE JUST TO PREVENT RATTLING. THEY ALSO CHARGED ME FOR A FUEL AND AIR FILTER DURING A SERVICE WHICH WAS NOT PUT ON MY CAR. WHEN TAKING MY CAR TO THE FIRESTONE DEALER THE VERY NEXT DAY TO HAVE TIRES PUT ON THEY SHOWED ME MY FILTERS (STILL ON THE CAR) AND TOLD ME TO REPORT IT. THE DEALER IS THE LITHIA CHRYSLER JEEP DEALER LOCATED AT 3223 MILL STREET IN RENO, NEVADA. THEY SHOULD BE INVESTIGATED AS TO UNETHICAL PRACTICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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