Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10220188March 5, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FRONT LEFT WHEEL FELL OF MY JEEP LIBERTY 2003, CAUSE A HEAD ON COLLISION, WITH A SERIOUS INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10218043February 14, 2008
ENGINE AND ENGINE COOLING
DETAILS: DRIVING HOME ON A VERY COLD NIGHT; HAD CAR RUNNING ABOUT 15 MIN BEFORE GETTING ON THE ROADWAY. WHILE DRIVING AT 40 MPH, MY ENGINE DIED. NO WARNING LIGHT OF ANY KIND CAME ON. TOTAL LOCK UP OF GAS/BREAK AND ENGINE SHUT OFF. COASTED TO SHOULDER. JEEP WOULD NOT RESTART. CALLED A TOWING COMPANY AND HAD IT TOWED HOME, AND THEN TO JEEP DEALERSHIP NEXT DAY. THEY REQUESTED OIL CHANGE RECEIPTS WHICH I AM TRACKING DOWN FROM VARIOUS OIL CHANGE LOCATIONS AND GAVE ME NO ANSWER TO WHAT THE ACTUAL PROBLEM WAS WHEN I PERIODICALLY CALLED TO CHECK IN. DO I HAVE ANY RIGHTS HERE? 7/70,000 FULL WARRANTY AND ALL THEY ARE TELLING ME IS I NEED RECEIPTS. I AM AFRAID THEY WILL DENY CLAIM ANYWAY, AS SEVERAL OTHER POSTINGS INDICATE ENGINE ISSUES AND DENIAL. QUOTE TO FIX OUT OF POCKET IS $9,700 WHICH IS HIGH AND RIDICULOUS CONSIDERING NO ONE WILL TELL ME THE ACTUAL PROBLEM WITH THE CAR. AN ENTIRE ENGINE LONG BLOCK BLOCK IS $2,600 RETAIL. NO REPLY TO QUESTIONS ON REBUILD. FURTHERMORE THEY WANT TO CHARGE ME A DAILY STORAGE FEE BECAUSE THE CAR HAS BEEN THERE 3 DAYS (ONE DAY SINCE THEY GOT BACK TO ME!!!) I FEEL THIS MIGHT BE A PLOY TO GET ME TO DITCH FIXING AND FORCE ME TO BUY A NEW JEEP. I CAN'T GET ANY ANSWERS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218088February 14, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THREE(3) BROKEN WINDOW REGULATORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217716February 11, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING AT VARIOUS SPEEDS OR WHILE PARKED, THE POWER TRACKING ON BOTH REAR WINDOWS CONSTANTLY FAILS. THE CONTACT STATED THAT THE REAR WINDOWS WERE NOT USED AT ALL. THE DRIVER SIDE REAR WINDOWS HAVE BEEN REPLACED THREE TIMES AND THE PASSENGER SIDE REAR WINDOW WAS REPLACED TWICE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 68,480 AND FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212692December 25, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE UPPER BALL JOINT OF THE FRONT PASSENGER SIDE WHEEL FAILED WHILE TURNING IN A MCDONALD'S DRIVE THROUGH. THE BALL JOINT WAS RUSTED. THERE IS NO WAY TO MAINTAIN THIS JOINT, AS IT IS A SEALED BEARING. THE LOWER BALL JOINT WAS REPAIRED IN AN EARLIER RECALL LAST YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212435December 20, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO UNUSUAL EVENTS LEADING TO FAILURE. FAILURE WAS THE LEFT REAR DOOR WINDOW REGULATOR. CONSEQUENCES ARE DRIVING WITH INCLEMENT WEATHER ENTERING THE VEHICLE AND DISTRACTING THE DRIVER. FAILURE WAS CORRECTED BY REPLACEMENT OF REGULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210880December 5, 2007
TIRES:TREAD/BELT
DRIVING ON US27 THE RIGHT REAR TIRE SEPARATED, CAUSING $2800 WORTH OF DAMAGE TO THE RIGHT SIDE, MOLDINGS, BUMPER ABD TAIL LIGHT ASSEMBLY. TIRES HAD ABOUT 14,000 MILES ON THEM, WERE PROPERLY INFLATED AND ABOUT 18 MONTHS OLD. AFTER INSPECTION ALL REMAINING TIRES HAD THE BEGINNINGS OF TREAD SEPARATION. I AM SUBMITTING A CLAIM WITH GENERAL TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210956December 5, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
BACKING OUT OF A PARKING SPOT, HEARD A CLUNKING NOISE. PUT IN DRIVE, TURNED THE WHEEL AND THE VEHICLE TILTED TO THE DRIVERS SIDE. EXITED THE VEHICLE TO FIND THE DRIVERS SIDE TIRE INVERTED AND ALMOST PARALLEL TO THE GROUND. WHEN TOW TRUCK LIFTED THE VEHICLE, THE FRONT PASSENGER TIRE ALSO COLLAPSED. HAD VEHICLE FIXED TODAY. HAD TO REPLACE BOTH UPPER BALL JOINTS, AND ARMS. VEHICLE IS ONLY 5 YEARS OLD, HAD NEVER BEEN OFF ROAD AND ONLY HAD 59,000 MILES. REPAIR SHOP OWNER SAID HE HAS NEVER SEEN BOTH BALL JOINTS COLLAPSE AND THERE IS NO REASON WHY THEY SHOULD HAVE, EXCEPT FOR FAULTY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208305November 2, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2003 JEEP LIBERTY MAKING A TERRIBLE GRINDING NOISE. CUSTOMER STATES THAT THE GRINDING NOISE IS LOUD AND SOUNDS LIKE METAL SCRAPING METAL. CONSUMER WAS INFORMED THAT THE SOUND WAS FROM THE REAR BRAKES. *KB THE CONSUMER STATED THE REAR BRAKES WERE REPLACED AND THE NOISE WENT AWAY FOR A FEW WEEKS, BUT THEN IT RETURNED. AN ANTI-SQUEAL COMPOUND WAS APPLIED TO THE REAR BRAKES AND AGAIN, THE NOISE WENT AWAY FOR A FEW WEEKS. THE PROBLEM WAS CAUSED BY WORN ROTORS ON THE REAR BRAKES AND IN ORDER FOR THE PROBLEM TO BE CORRECTED, THE REAR ROTORS AND THE REAR PARK SHOES NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205782October 15, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR PASSENGER SIDE WINDOW FELL OF TRACK. CAME OUTSIDE TO THE CAR AND NOTICED THE WINDOW WAS ROLLED DOWN SLIGHTLY. TRIED TO ROLL UP AND I CAN HEAR THE MOTOR BUT NOTHING HAPPENED. IM GUESSING ITS PROBABLY A CABLE THAT SNAPPED. DID A LITTLE RESEARCH AND IT SEEMS THAT IM NOT THE ONLY LIBERTY OWNER WITH THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205306October 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TRANSMISSION SHIFTS ERRATICALLY AND VIOLENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205011October 3, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY
2003 JEEP LIBERTY WITH LOWER BALL JOINT PROBLEMS. CUSTOMER STATES THAT SHE NEVER RECEIVED THE RECALL FOR THE LOWER BALL JOINT REPAIR. SHE ENDED UP BREAKING DOWN ON THE ROAD, AND CHRYSLER WILL NOT REFUND HER. *KB THE CONSUMER STATED WHILE DRIVING, THE LEFT FRONT WHEEL BECAME LOOSE AND FELL OF THE VEHICLE. THE MANUFACTURER STATED THE WAY THE CONSUMER WENT ABOUT HAVING THE VEHICLE REPAIRED NEGATED ANY REASON FOR THEM TO CONSIDER REIMBURSEMENT. THE DEALER ALSO FOUND PLAY IN THE LEFT FRONT OUTER TIE ROD AND LEFT FRONT AXLE BOOT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204151September 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON OUR JEEP LIBERTY WENT ABOUT A MONTH AND HALF AGO. WE BROUGHT IT TO THE JEEP DEALERSHIP IN LINCOLN, RHODE ISLAND AND WERE TOLD IT WAS COVERED UNDER THE 7 YEAR/70,000 MILE WARRANTY; HOWEVER, THEY ALSO TOLD US WE WOULD HAVE TO WAIT FOR A NEW TRANSMISSION, BUT A REBUILT ONE WOULD BE FASTER AND JUST AS GOOD. THEY HAD OUR VEHICLE FOR ABOUT A WEEK. WE TRIED TO BE PATIENT EVEN THOUGH IT WAS DIFFICULT TO NOT HAVE THE USE OF OUR VEHICLE FOR THIS AMOUNT OF TIME. WE GOT THE JEEP BACK AND NOW THE TRANSMISSION HAS GONE AGAIN. THE VEHICLE WAS BUCKING AND SMELLED LIKE IT WAS ON FIRE. IT IS MY OPINION THAT IF HE HAD CONTINUED TO DRIVE IT THAT DAY, IT WOULD HAVE CAUGHT ON FIRE. WE CALLED THE SAME DEALERSHIP, BUT THEY WERE NOT ABLE TO TAKE IT RIGHT AWAY. WHEN WE DID DROP IT OFF, IT SAT THERE BEFORE THEY COULD LOOK AT IT. THEY SAID IT WAS A FAULTY PART IN THE TRANSMISSION AND AGAIN THAT WE WOULD HAVE TO WAIT THREE WEEKS FOR A NEW TRANSMISSION, BUT THE PART COULD BE ORDERED AND SENT BY FEDERAL EXPRESS. WE CANNOT BE WITHOUT THIS VEHICLE AGAIN FOR THREE WEEKS SO WE CHOSE THE REBUILT TRANSMISSION. I CALLED TODAY, AND THEY HAVEN'T GOTTEN THE PART AND HAVEN'T CALLED ME BACK WITH WHERE IT IS. I CALLED JEEP CUSTOMER SERVICE AND THEY SAID MAYBE THEY COULD OFFER "GOODWILL ASSISTANCE" WITH A LOANER VEHICLE, BUT THEN SAID NO BECAUSE IT IS NOT COVERED IN OUR WARRANTY AND WE ARE OVER IN MILEAGE, EVEN THOUGH OUR JEEP IS NOT 7 YEARS OLD AND DOES NOT HAVE 70,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204893September 25, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY RECALL FOR LOWER BALL JOINTS. CUSTOMER STATED THAT SHE RECEIVED THE RECALL AND DEALER TOLD HER WHEN SHE CALLED TO SET AN APPOINTMENT THAT THEY WOULD NOT BE ABLE TO REPLACE THE PARTS BECAUSE THEY DID NOT ISSUE ENOUGH PARTS. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203195September 17, 2007
SUSPENSION, STRUCTURE, TIRES
I AM ON MY 2ND REPAIR OF BALL JOINTS WITH MY 2003 JEEP LIBERTY, I HAVE ALSO HAD A REPAIR WHEN WATER GATHERED AND CAUSED MY FRONT PASSENGER SIDE CARPET TO GET SOAKED WITH WATER. MY ISSUE IS RELATED TO MY TIRES, I HAVE HAD RUBBING AND VEERING TO THE RIGHT PROBLEMS SINCE I PURCHASED MY CAR A FEW YEARS AGO. I HAVE TAKEN IT IN QUESTIONING ALIGNMENT AND WAS TOLD I NEEDED TO ROTATE EVERY OIL CHANGE WHICH I DUE BUT THE PREMATURE WEAR ON MY TIRES IS BAD. I BELIEVE IT IS CAUSED FROM THE UPPER AND LOWER BALL JOINT PROBLEMS AND FEEL MY TIRES NEED TO BE REPLACED BY THE DEALER AT NO CHARGE TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202104September 6, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A WALL. THE VEHICLE WAS DESTROYED. SHE SUFFERED A CONCUSSION AND HER LEFT ARM WAS DISLOCATED. SHE WAS TRANSPORTED TO THE HOSPITAL BY AN AMBULANCE AND A POLICE REPORT WAS FILED. A MECHANIC STATED THAT THE LOWER BALL JOINTS WERE FAILING. THE CURRENT AND FAILURE MILEAGES WERE 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10201195August 30, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING 2 MPH, THE CONTACT HEARD A LOUD SNAP COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE DRIVER SIDE UPPER BALL JOINT SNAPPED. THE CONTACT RECEIVED AND THE VEHICLE WAS SERVICED FOR RECALL NOTICE NUMBER 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE CURRENT AND FAILURE MILEAGES WERE 56,000. UPDATED 09/18/07 *TR RECEIVED 12/12/07 *LJ UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200762August 25, 2007
ENGINE AND ENGINE COOLING:ENGINE
ENGINE SERPENTINE BELT TENSIONER CAUSING RATCHETING NOISE AND IMPROPER OPERATION. THIS IS THE 5TH TENSIONER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200344August 21, 2007
AIR BAGS, STEERING
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. IN DECEMBER OF 2006, WHILE DRIVING 55 MPH, THE STEERING WHEEL BEGAN TO SHAKE UNCONTROLLABLY. THE CONTACT WAS UNABLE TO IMMEDIATELY STOP THE VEHICLE. THERE WAS SNOW ON THE GROUND AT THE TIME OF THE FAILURE. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. MOST RECENTLY, WHILE DRIVING 35 MPH, THE STEERING WHEEL BEGAN TO SHAKE UNCONTROLLABLY AND THE VEHICLE ROLLED OVER AND CRASHED INTO A DITCH. THREE PASSENGERS WERE INJURED AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. ON BOTH OCCASIONS, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT INFORMED THE INSURANCE COMPANY THAT THERE WAS SOMETHING WRONG WITH THE STEERING WHEEL, HOWEVER, THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE CRASH. THE VEHICLE WAS TOWED. THE CURRENT MILEAGE WAS 94,000 AND FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10201348August 21, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY WITH LOWER BALL JOINT PROBLEMS CUSTOMER STATES THAT HE WAS NOT NOTIFIED ABOUT THE RECALL AND WANTS TO KNOW WHO NOTIFY THE CONSUMER**CC THE CONSUMER STATED WHILE DRIVING THE LOWER BALL JOINT BROKE, AFTER MUCH DISCUSSION THE BALL JOINT WAS REPAIRED. THE CONSUMER STATED THE RECALL NOTICES WERE SENT OUT 3 DAYS PRIOR TO PURCHASING THE VEHICLE AND WAS NEVER INFORMED OF THE RECALL. THE CONSUMER STATED THAT THE DEALER NEVER INFORMED HER OF THE RECALL AND STATED WAS NOT RESPONSIBLE TO INFORM THE CONSUMER OF THE RECALL BUT THE CONSUMER WANTS TO KNOW WHO WAS SUPPOSED TO INFORM HER OF THE RECALL AND WHAT THE PROCEDURES ARE FOR NOTIFYING CONSUMERS? *TR *UPDATED 12/12/07 *BF UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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