Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10232751June 30, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD NOISES COMING FROM THE FRONT DRIVER'S SIDE OF THE VEHICLE. THE FAILURE BEGAN IN APRIL OF 2008 AND OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO TWO MECHANICS AND THEY STATED THAT THERE WERE NO FAILURES. APPROXIMATELY TWO MONTHS LATER WHILE DRIVING, THE DRIVER'S SIDE UPPER BALL JOINT FAILED. THE LOWER BALL JOINTS WERE REPLACED A FEW YEARS AGO. THE CURRENT MILEAGE WAS 104,000 AND FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231994June 23, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A 2003 JEEP LIBERTY SPORT. IN 5/06 I TOOK MY CAR TO AN INDEPENDENT BRAKE REPAIR GARAGE ( S & K MUFFLER BRAKES)SINCE MY CAR WAS MAKING A TERRIBLE NOISE ON BACKING UP. THIS SHOP SAID THAT I NEEDED A TOTAL REHAUL OF MY BRAKES AS THEY WERE FROZEN IN THE BACK DRIVERS SIDE. THEY TOLD ME THAT THEY WOULD NOT FIX MY CAR THAT I ONLY HAD 24,000 MILES ON IT AND THE DEALER SHOULD FIX IT AS IT WAS A DEFECT AND THEY SENT ME BACK TO THE DEALER (EVEN THOUGH I WAS OUT OF WARRANTY). I GAVE MONICATTI CHRYSLER THE PAPER (ESTIMATE) THEY GAVE ME AND I PAID FOR A BRAKE JOB $165.00 BUT THEY DID NOT FIX EVERYTHING THAT THE INDEPENDENT SHOP SAID THEY SHOULD. LATER CHRYSLER LLC PAID ME BACK THE $165.00 WHEN I FILED A COMPLAINT. ON 6-19-08 WITH ONLY 15,000 MORE MILES ON THE CAR I WENT TO GET NEW TIRES AT BELLE TIRE. THEY SHOWED ME THAT ON MY REAR BRAKE I HAD 80-90% ON THE PASSENGER SIDE AND ONLY ABOUT 2% ON THE REAR DRIVERS SIDE. THEY TOLD ME THAT THE BRAKE WAS STILL SEIZED UP ON THE REAR LEFT BRAKE AND THAT IT WAS ALMOST 100% WORN AND THAT THE CALIPER COULD COME OUT AND I WOULD LOSE ALL OF MY BRAKE FLUID. THEY TOLD ME I DID NOT HAVE TO HAVE IT FIXED THERE BUT I SHOULD NOT BE DRIVING THE CAR. I PARKED IT AND HAD IT FIXED THERE THE NEXT DAY. THERE IS SOMETHING WRONG IN THE MANUFACTURING OF THE REAR BRAKES AND I AM REPORTING IT TO YOU AS I DO NOT WANT ANYONE KILLED WHEN THEY LOSE ALL OF THEIR BRAKES. I CALLED JEEP AND WAS TOLD THERE WERE NO RECALLS FOR THE BRAKES OR SILENT RECALLS FOR THE BRAKES (6-23-08). I SPOKE TO MARK AND THEN TO SCOTT IN CUSTOMER SERVICE AT JEEP. HERE I AM TRAVELING ON FREEWAYS ETC., WITH NO BRAKES AND DID NOT KNOW IT. I JUST HAD THEM RE DONE ON 8/04/06 SO WHY WOULD I THINK THAT ANYTHING IS WRONG. I HAVE ALL OF THE BILLS FOR ALL OF THE ABOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231863June 20, 2008
SUSPENSION:REAR
ON JUNE 19, 2008 I WAS DRIVING ON A MAJOR HIGHWAY WHEN THE VEHICLE STARTED TO MAKE A LOUD NOISE FROM THE REAR AND 10-15 MINUTES LATER I HEARD A LOUD THUMP AND THE CAR STOPPED, I HAD TO ROLL TO A STOP AN THE SIDE OF THE HWY...WHEN I LOOKED UNDER THE CAR THE REAR AXLE HAD FALLEN. THE JEEP HAS HAD A REAR NOISE FOR SOMETIME NOW. I TOOK IT IN AND WAS TOLD THAT THE REAR AXLE NEEDED OIL IT WAS COMPLETELY DRIED UP AND THE METAL HAS BEEN GRINDING WHICH IS WHY THE NOISE WAS THERE. I ASKED WHY WAS THERE NO OIL AND EVERYONE LOOKED SURPRISED AND DID NOT HAVE AN ANSWER. NEVER HEARD OF THAT, I WAS TOLD THAT METAL PARTICLES WHERE IN THE OIL PAN AND THAT THE NOISE WILL CONTINUE BUT THAT THERE WAS NO DANGER. MONTHS LATER I TOOK THE CAR BACK TO HAVE THAT SAME REAR AXLE OIL CHANGED AND WAS TOLD THAT I DO NOT NEED TO DO THAT AGAIN. NOW 6 MONTHS LATER THE CARS AXLE FALLS OUT. WHAT IS UP WITH THAT. I HAVE BEEN DRIVING FOR OVER 30 YEARS AND HAVE OWNED VARIES VEHICLE WHICH I HAVE DRIVEN OVER 230,000 MILES AND NEVER HAD THE OIL IN THE AXLES REPLACE. WHY DID THIS HAPPEN TO MY VEHICLE? WHAT CAN I DO? I AM 4 MONTHS SHY OF PAYING OFF THIS VEHICLE. WHAT A JOKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230824June 12, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY REAR WINDOWS HAVE FALLEN 4 TIMES (2 TIMES EACH) SINCE I'VE OWNED THE VEHICLE. THE REGULATOR/MOTOR HAS FAILED EACH TIME. THE REGULATOR/MOTOR CAME DIRECTLY FROM JEEP EACH TIME. I'VE SPENT APPROXIMATELY $1300 TO FIX THESE FLAWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229449June 1, 2008
SUSPENSION:FRONT, SUSPENSION
EVENING NB ON I-15, SEMI IN THE WAY, 2003 JEEP LIBERTY 4X4, SWERVE TO LEFT TO AVOID TRUCK, BACK TO RIGHT TO AVOID CAR IN LANE, VEHICLE DOVE DOWN ON LEFT FRONT WHEEL AND WENT END OVER END, THEN 3 COMPLETE ROLLS SIDE TO SIDE. AFTER 45 MINUTES I WAS CUT OUT OF VEHICLE. VEHICLE WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10228683May 22, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT NOTICED FAILURE WITH THE FRONT SUSPENSION WHILE MAKING LEFT TURNS. WHEN HE DRIVES OVER A BUMP IN THE ROAD, IT SOUNDS AS IF SOMETHING IS LOOSE IN THE SUSPENSION. HE TOOK THE VEHICLE TO A LOCAL MECHANIC FOR AN OIL CHANGE AND ASKED IF THEY COULD EXAMINE THE FRONT SUSPENSION. THE MECHANIC INFORMED HIM THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED, AND ALSO INFORMED HIM OF THE TSB RELATED TO HIS VEHICLE'S UPPER BALL JOINTS. THE CONTACT CALLED THE DEALER TO INQUIRE ABOUT A RECALL RELATED TO THE UPPER BALL JOINTS AND WAS INFORMED THAT THERE WERE NO RECALLS. THE REPAIRS WOULD COST APPROXIMATELY $900. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 40,246. UPDATED 06/10/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228031May 16, 2008
SUSPENSION:FRONT
WHILE DRIVING AT APPROXIMATELY 30/35 MILES AN HOUR, I HIT A DIP IN A ROAD ,MY FRONT PASSENGER TIRE WITH SWING ARM COLLAPSED OUTWARD. I HAVE A JEEP LIBERTY SPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227949May 15, 2008
EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING
FRONT AND BACK PARKING LIGHTS INSIDE BURNED (I THINK IT IS CALLED THE SOCKETS OR HOUSING) TRANSMISSION PLACE SAID THERE IS SOMETHING WRONG IN THE ENGINE OR TRANSMISSION, CHECK ENGINE LIGHT KEEPS COMING ON AND SOMETIMES THE TRANSMISSION SOUNDS TO LOUD, THEY CAN'T FIGURE OUT WHAT IT IS. THIS VEH. IS A FAMILY VEH. WE HAVE KIDS AND A GRANDCHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227430May 12, 2008
POWER TRAIN:MANUAL TRANSMISSION, PARKING BRAKE
PARKING BRAKE FAILURE WHILE LOADING MY BOAT NEARLY COST MY SON AND MYSELF OUR LIVES. BACKED TRUCK AND TRAILER ONTO RAMP TO LOAD BOAT. NOTICED THE TRUCK SLIPPING ON THE RAMP AND SUDDENLY ROLLED OFF THE RAMP HITTING MY BOAT AND MY SON HAD TO CRAWL OUT THE DOOR AND SWIM FOR SAFETY. HE IS SIX YEARS OLD. VEHICLE WAS NOT RUNNING WITH THE TRANSMISSION IN GEAR AND THE PARKING BRAKE ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226891May 7, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS. SHE TOOK HER VEHICLE TO THE DEALER FOR REPAIR AND WAS INFORMED THAT THE UPPER BALL JOINTS ALSO NEEDED TO BE REPLACED. SINCE ONLY THE LOWER BALL JOINTS WERE ON RECALL, THE DEALER WOULD NOT REPAIR THE UPPER BALL JOINTS. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 113,987.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225573April 24, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. A COUPLE OF WEEKS AFTER PURCHASING THE VEHICLE, THE CONTACT HEARD A SCREECHING NOISE COMING FROM THE FRONT PASSENGER SIDE TIRE. THE DEALER STATED THAT THERE WERE OTHER MATTERS THAT NEEDED TO BE TAKEN CARE OF FIRST. ON APRIL 18, 2008, WHILE MAKING A LEFT TURN AT 5 MPH, THE CONTACT HEARD A LOUD SCREECHING NOISE. THE FRONT DRIVER SIDE OF THE UNDERCARRIAGE FELL TO THE GROUND. THE FRONT DRIVER SIDE TIRE DETACHED AND WAS RESTING BESIDE THE VEHICLE, HANGING ON BY A THREAD. THE FRONT FENDER, BUMPER, AND WHEEL COVERING ALL DETACHED FROM THE VEHICLE AND WERE DAMAGED. THE VEHICLE IS CURRENTLY WITH A MECHANIC. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT); HOWEVER, SHE NEVER RECEIVED A SAFETY RECALL NOTICE. THE DEALER STATED THAT THE FRONT BALL JOINTS FAILED AND NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 78,000. UPDATED 05/19/08. *LJ UPDATED 05/19/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225600April 24, 2008
STEERING
MAKING A RIGHT-HAND TURN FROM WORK PARKING LOT THE FRONT RIGHT WHEEL CONTROL ARM SPLIT IN HALF CAUSING THE RIGHT WHEEL BUCKLE. CONTROL ARM, KNUCKLE SUSPENSION AND BALL JOINTS WERE REPLACED. CONTACTED CHRYSLER AT THE TIME AND TOLD THAT THERE WAS NO RECALL CONCERNING THOSE PARTS. MY MECHANIC THOUGHT THE PART MIGHT HAVE BEEN FAULTY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10225461April 23, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE TURNING RIGHT OR LEFT AT ANY SPEED, THE CONTACT HEARD A POPPING SOUND COMING FROM THE FLOOR OF THE VEHICLE. THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 86,000 AND FAILURE MILEAGE WAS 75,000. UPDATED 05/07/08 *BF THE DEALER STATED THE UPPER BALL JOINT WAS BAD. THE LOWER BALL JOINTS HAD BEEN REPLACED 3 TIMES. UPDATED 05/07/08. *UB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225378April 22, 2008
WHEELS
MY DAUGHTER HAD BEEN DRIVING ON THE UPPER LEVEL (H.O.V LANE) OF THE 59TH ST. BRIDGE IN QUEENS NY AND LOST CONTROL OF THE VEHICLE AS SHE WAS TURNING UPWARD ON A VERY SHARP TURN, WHICH THEN LED TO HER COLLIDING HEAD FIRST WITH THE SIDEWALLS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10225389April 22, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING SLOWLY OUT OF MY DRIVEWAY, MY UPPER BALL JOINT DISCONNECTED CAUSING THE PASSENGER SIDE FRONT TIRE TO FALL OFF. I DID HAVE MY CHILDREN WITH ME HOWEVER NO ONE WAS INJURED. THE APPARENT RECALL IN 06 OF THE LOWER BALL JOINTS WAS UNKNOWN TO ME AT THE TIME. CHRYSLER DID REPLACE THE UPPER AND LOWER BALL JOINTS. I WAS CHARGED A $150. DEDUCTIBLE WHICH I FEEL IS VERY UNFAIR CONSIDERING THE INVESTIGATION REVOLVING AROUND THE UPPER BALL JOINTS AND OBVIOUS CONCERNS ABOUT THE LOWER BALL JOINTS. MY CONCERN NOW IS WHEN WILL IT HAPPEN AGAIN, IT ONLY HAD 50,000 MILES AT THE TIME AND CAN I ASSUME IT'S SAFE TO DRIVE ANOTHER 50,000. IT'S NOT WORTH PUTTING MY KIDS IN DANGER. HOW CAN CHRYSLER ASSURE ME THAT IT IS FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225395April 22, 2008
SUSPENSION:FRONT:WHEEL BEARING
I RECEIVED THE RECALL LETTER IN THE MAIL REGARDING THE BALL JOINTS AND I TOOK MY CAR TO LYNCH CHRYSLER IN CHICAGO FOR REPAIRS BACK IN 2003 OR 2004. I THOUGHT THAT TOOK CARE OF THE PROBLEM, BUT IN NOVEMBER OF 2007 I WAS PARKING MY JEEP LIBERTY AND WHEN I CUT THE WHEEL THE WHEEL JUST FELL OFF. I DIDN'T HAVE AN ACCIDENT OR INJURIES, BUT I DID HAVE TO REPORT THE INCIDENT TO MY INSURANCE COMPANY BECAUSE THE DAMAGES TO MY CAR WERE OVER $1,700. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224094April 10, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING, SUSPENSION
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACTS GRANDSON HEARD A LOUD BREAKING NOISE AND THE STEERING IMMEDIATELY LOCKED, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE REAR PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE; HOWEVER, HE WAS ABLE TO AVOID A CRASH AND SUCCESSFULLY STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL GARAGE. A POLICE REPORT WAS FILED. A PROFESSIONAL TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE FRONT AND REAR AXLES WERE CORRODED FOR A VERY LONG TIME, WHICH CAUSED THEM TO FAIL. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS COMPLETELY DESTROYED. THE DEALER DID NOT PROVIDE ANY ASSISTANCE. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT), BUT THE CONTACT NEVER RECEIVED A RECALL NOTICE. THE MANUFACTURER SENT AN INVESTIGATOR TO INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THERE WAS NO CORRELATION BETWEEN THE FAILURE AND THE RECALL. THE MANUFACTURER IS REFUSING TO ASSUME ANY LIABILITY FOR ANY OF THE DAMAGED COMPONENTS CAUSED BY THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED AND THE CONTACT HAS PICTURES OF THE FAILED COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 61,000. UPDATED 05/06/08 *BF THE CONSUMER HAD BRUSING ON HIS SHOULDER. UPDATED 04/01/11
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10223495April 6, 2008
ENGINE AND ENGINE COOLING
1. CAR STALLED ON INTERSTATE 95, TOWED TO MY MECHANIC 2. MECHANIC DISCOVERED BROKEN TIMING BELT 3. TIMING BELT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222708March 30, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING MY 2003 JEEP LIBERTY THE FRONT PASSENGER WHEEL SNAPPED OFF. THE DATE WAS 3/9/08. I WAS TURNING A CORNER AND FELT A SHARP SNAP AND THE FRONT END DOVE TOWARD THE GROUND. I HAD THE VEHICLE TOWED AND IT WAS REPAIRED AT A COST OF APPROX $400 PLUS $60 FOR TOWING. THE DESCRIPTION ON THE REPAIR BILL IS "BALL JOINT CAME OUT OF UPPER CONTROL ARM. REPLACED RT FRONT UPPER CONTROL ARM ASSEMBLY." I TRIED CALLING JEEP'S CORPORATE OFFICE (3/14/08 AT 10:45AM) PER THE DEALER RECOMMENDATION. THE CORPORATE PERSON SAID IT WAS OUT OF WARRANTY, SHE VERY RUDE AND REFUSED TO DO ANYTHING TO ASSIST. WHEN I ASKED TO SPEAK TO THE PERSON'S SUPERVISOR SHE REFUSED SAYING THEY SHE WAS AUTHORIZED TO MAKE THESE DECISIONS. MY GREATEST FEAR IS THAT IF I WAS ON MY NORMAL DAILY COMMUTE OF 70 MILES ON THE FREEWAY AND THE WHEEL SNAPPED OFF, THEN I PROBABLY WOULD NOT BE TYPING THIS MESSAGE TODAY. THE CAR WOULD HAVE EASILY FLIPPED. I HAVE THE OLD PART AND IT IS AVAILABLE FOR REVIEW. I WISH JEEP CORPORATION WAS MORE RESPONSIBLE TO RECOGNIZE THE SERIOUSNESS OF THIS FAILURE. OF NOTE, IS THAT THERE WAS A RECALL ON THE VEHICLE IN 2006 FOR THE BALL JOINTS CAUSING LOSS OF STEERING CONTROL. I HAD THAT REPAIR COMPLETED IN 2006. HOWEVER IT CERTAINLY DID NOT PREVENT ME FROM LOSING CONTROL OF THE VEHICLE DURING THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220176March 5, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE PASSENGER SIDE UPPER BALL JOINT BROKE. THE STEERING BECAME ERRATIC, IT BEGAN PULLING TO THE LEFT. WHEN I TOOK IT IN FOR A FRONT END ALIGNMENT I LEARNED THAT THE PASSENGER SIDE UPPER BALL JOINT WAS BROKEN. I WILL REPLACE THE BROKEN BALL JOINT AND WILL MAKE THE OLD PART AVAILABLE FOR INSPECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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