Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10328883May 4, 2010
SUSPENSION:FRONT
WHILE MAKING A LEFT TURN ONTO MY ROAD FROM ANOTHER DRIVEWAY, MY FRONT LEFT TIRE SEPARATED FROM IT'S JOINT, MAKING IT UNABLE TO DRIVE. THE TIRE WAS MANUALLY TIED BACK IN PLACE WITH A STRAP AND DRIVEN TO A NEARBY GARAGE (ABOUT 40FT.AWAY.) FINALLY A CALL WAS MADE TO CHRYSLER DESCRIBING THE INCIDENT. ON APRIL 23, 2010 A CALL WAS MADE TO A LOCAL DEALERSHIP TO REPLACE THE RECALLED PARTS. I WAS TOLD THAT THE PARTS HAD TO BE ORDERED IN. WHEN THE PARTS ARRIVE, THE DEALERSHIP WOULD CALL ME TO SCHEDULE AN APPOINTMENT. AS OF TODAY, 5/4/2010, I HAVE NOT RECEIVED A CALL TO SCHEDULE AN APPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328668May 3, 2010
POWER TRAIN
GOING 60MPH, MY ENGINE LIGHT FLASHED THEN VEHICLE DIED. I WAS STUCK ON THE FREEWAY, AFTER A MINUTE WAS ABLE TO RESTART (THOUGH CAR SHAKING BADLY) AND GET TO THE SIDE. IT WAS IMMEDIATELY TOWED TO THE MECHANIC, AND THEY DIAGNOSED A BROKEN VALVE SPRING, AND SAID IT'S AN EXTREMELY RARE OCCURRENCE FOR A VEHICLE THIS AGE. IT?S A 2003 JEEP LIBERTY WITH 91000 MILES. OTHER THAN THE VALVE SPRING, THE ENGINE IS IN GREAT CONDITION. THERE'S CONCERN ABOUT REPLACING IT BECAUSE HE FEELS IT COULD BE A FACTORY DEFECT, AND THERE?S ANOTHER SPRING VALVE, SO WE'RE DECIDING WHETHER TO REPLACE BOTH, OR THE WHOLE ENGINE. IN RESEARCHING WE'VE FOUND THIS SEEMS A COMMON PROBLEM WITH LIBERTY'S 2002-2005, AND I ASSUME ONLY A SMALL PERCENTAGE OF PEOPLE ARE ACTUALLY WRITING ABOUT IT. THE MECHANICS TALKED TO SAY THEY'VE SEEN IT BEFORE IN THE LIBERTY'S TOO. A GOOD SITE FOR COMMENTS ABOUT THE LIBERTY'S IS HTTP://WWW.CARSURVEY.ORG/REVIEWS/JEEP/LIBERTY/R95082/COMMENTS/. ALSO FOUND; 1)REPLACEMENT PARTS LISTED ARE REFURBISHED, OR NEW. THERE'S NO REFURBISHED AVAILABLE, ONLY NEW. COULD MEAN THERE'S A FLAW SO THEY WOULDN'T WANT TO REFURBISH THE OLD ONES, BECAUSE YOU WOULD HAVE THE SAME PROBLEM, SO A NEW ONE, WITH BETTER COMPONENTS ARE THE ONLY ONES AVAILABLE. 2)I STATED THE FLAW SEEMS TO APPEAR 2002-2005, AND WHEN LOOKING AT THE VALVE SPRING 2003 PART# VS 2006 PART#, 2006 THE NUMBER CHANGED, WHICH MIGHT MEAN THEY FIGURED IT OUT, AND PUT THE UPDATED PART IN THE 2006 MODEL. IT SEEMS TO BE THE INTAKE VALVE, NOT EXHAUST VALVE WITH DEFECT, AND IN THE 2003/2006 PART NUMBERS THE INTAKE# IS DIFFERENT, BUT EXHAUST# IS THE SAME. I CALLED JEEPS NAT'L CUSTOMER COMPLAINT CENTER, FILED COMPLAINT, WAS GIVEN THE RUNAROUND, AND WAS TOLD BECAUSE MY MECHANIC WAS NOT CHRYSLER, THEY COULDN'T TRUST HIS FINDINGS. I WAS REPEATEDLY TOLD MY CAR WAS OLD, YET ALOT OF PEOPLE REPORTED THE SAME THING; THEIR MECHANICS SAY IT?S A VERY RARE OCCURRENCE THAT A VALVE SPRING BREAKS, ESPECIALLY WITH THE MILEAGES BEING REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328057April 29, 2010
SUSPENSION:FRONT:CONTROL ARM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE (NHTSA CAMPAIGN ID NUMBER 09V119000: SUSPENSION FRONT, CONTROL ARM) AND UPON CONTACTING THE DEALER WAS TOLD THAT THEY ONLY RECEIVED ONE SET OF PARTS PER WEEK. THE CONTACT WAS INFORMED THAT HE WAS NUMBER FIVE ON THE DEALERS WAITING LIST, WHICH MEANT HE WOULD NOT BE ABLE TO HAVE VEHICLE REPAIRED FOR AT LEAST ANOTHER FIVE WEEKS. THE MANUFACTURER WAS CONTACTED BUT WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THERE WERE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 130,000. UPDATED 07/01/10 *BF THE CONSUMER STATED HE STILL HAS NOT HEARD FROM THE DEALER OR CHRYSLER. UPDATED 07/02/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327626April 26, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FUEL PUMP FELL INSIDE OF THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE FUEL ROD WOULD BREAK INSIDE THE FUEL TANK WHENEVER THE FUEL LEVEL WAS AT A QUARTER TANK. THE CONTACT WAS INSTRUCTED TO KEEP THE FUEL LEVEL ABOVE A QUARTER TANK OF GASOLINE. THE DEALER REPLACED THE FUEL TANK BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WARRANTY WAS NO LONGER VALID AND THE CONTACT WAS RESPONSIBLE FOR ALL REPAIR EXPENSES. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326544April 20, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR WINDOW DRIVER'S SIDE FELL DOWN - WINDOW REGULATOR REPLACED (2006). REAR WINDOW PASSENGER SIDE FELL DOWN- WINDOW REGULATOR REPLACED (2008). REAR WINDOW PASSENGER SIDE FELL DOWN - WINDOW REGULATOR REPLACED (2009 PART UNDER WARRANTY). REAR WINDOW DRIVER'S SIDE FELL DOWN- WINDOW REGULATOR NOT YET REPLACED (2009). NO OLD PARTS AVAILABLE EXCEPT ONE THAT HAS YET TO BE REPLACED. CONTACTED CUSTOMER ASSISTANCE IN AUBURN HILLS, MI AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO FOR ME. I ASKED IF THERE WERE ANY RECORDS OF DEFECT FOR THIS PART OR IF ANY OTHER OWNERS HAD SIMILAR COMPLAINTS AND WAS TOLD THAT THEY DON'T KEEP THOSE SORT OF RECORDS. SINCE THIS TIME I HAVE COME IN CONTACT WITH 3 PARTIES THAT HAVE THE SAME PROBLEM WITH THIS PART (FAULTY WINDOW REGULATOR) I BELIEVE THERE ARE MANY MORE THAT HAVE A PROBLEM WITH THIS PART AND THAT THE MANUFACTURER SHOULD BE HELD RESPONSIBLE FOR REPAIRS AND REIMBURSEMENT FOR REPAIRS ALREADY COMPLETED (BY DEALER OR OTHER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323990April 6, 2010
SUSPENSION:FRONT
ON 08/03/09, I HAD MY 2003 JEEP LIBERTY TOWED TO MY LOCAL 5-STAR CHRYSLER DEALER (MILEAGE = 148520). THE RIGHT FRONT BALL JOINT HAD BROKEN WHILE I WAS MAKING A TURN IN THE PARKING LOT. THE TOW TRUCK DRIVER HAD TO PULL MY VEHICLE UP ONTO THE FLATBED, AS IT WAS NOT POSSIBLE TO DRIVE IT, NOT EVEN A FEW INCHES. DURING THE LOADING OF MY VEHICLE ONTO THE FLATBED OF THE TOW TRUCK, THE RIGHT FRONT AXLE HAD COME APART FROM THE WHEEL. THE SERVICE DEPARTMENT HAD COMPLETED THE NECESSARY WORK TO PUT MY VEHICLE BACK TOGETHER AND INDICATED THAT IT WAS ALL TAKEN CARE OF UNDER THE RECALL THAT WAS IN THE SYSTEM. I HAD NOT KNOWN ABOUT THE 2ND RECALL. I TOOK MY VEHICLE TO THE DEALER FOR AN OIL CHANGE & COURTESY VEHICLE INSPECTION ON 10/07/09 (MILEAGE = 151838). THE COURTESY INSPECTION INDICATED THAT THE "SUSPENSION/STEERING" WAS "CHECKED AND OK." ON 12/23/09, I TOOK MY VEHICLE TO THE DEALER FOR AN OIL CHANGE & COURTESY VEHICLE INSPECTION (MILEAGE = 158083), AND I INDICATED THAT THE RIGHT FRONT WHEEL HAD BEGUN MAKING A WEIRD NOISE AGAIN. I WAS TOLD THAT IT WAS IT WAS FAIRLY COMMON, ESPECIALLY IF THE HOUSING GOT WET INSIDE. THE COURTESY INSPECTION INDICATED THAT THE "SUSPENSION/STEERING" WAS "CHECKED AND OK." ON 03/19/10, I HAD MY VEHICLE TOWED TO THE DEALER (MILEAGE = 161533) BECAUSE IT FELT LIKE I HAD A FLAT TIRE WHILE I WAS DRIVING, ALTHOUGH THERE WAS NOTHING WRONG WITH THE TIRES. IT ENDED UP THAT THE RIGHT FRONT AXLE HAD TO BE REPLACED. AT FIRST I WAS TOLD THE DAMAGE WAS DUE TO "NORMAL WEAR & TEAR" AND "HIGH MILEAGE." AS THEY BEGAN LOOKING AT IT MORE CLOSELY, THEY COMMENTED THAT THEY HAD NOT SEEN ONE THIS BADLY DAMAGED. IT WAS REPAIRED & READY FOR PICK UP ON 03/31/10. I AM IN THE PROCESS OF FINDING OUT MORE INFORMATION ON THE RIGHT FRONT SUSPENSION ISSUES BECAUSE I DO NOT SEE HOW AFTER ALL THE "INSPECTIONS," IT WENT FROM BEING "OK" TO BEING TOLD THAT THEY HAD NOT HAD ONE COME IN THAT WAS THAT BADLY DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324072April 6, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOW REGULATORS IN BOTH BACK WINDOWS HAVE FAILED TWICE, CAUSING THE WINDOWS TO FALL. THIS IS A SAFETY ISSUE. IF THESE FAIL DURING AND ROLLOVER ACCIDENT AND THE WINDOW FALLS A PERSON CAN BE EJECTED FROM THE VEHICLE. IT ALSO POSES A THREAT FOR VEHICLE THEFT OR ABDUCTION BECAUSE OF AN UNSECURED VEHICLE. ON APRIL 3 2010 OUR REAR DRIVERS SIDE WINDOW FAILED FOR THE SECOND TIME AND THE PASSENGER SIDE REAR HAS ALSO FAILED TWICE ALL SINCE JULY OF 06'. ONLINE FORUMS HAVE HUNDREDS OF PEOPLE WHO HAVE HAD SIMILAR EXPERIENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323827April 5, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY REAR PASSENGER SIDE POWER WINDOW FELL DOWN AND WOULD NOT GO BACK UP. I TRIED THE AUTOMATIC PUSH BUTTONS AND ALL MY OTHER WINDOWS WORKED, BUT NOT THAT PARTICULAR WINDOW. THEN THE CORD GOT CAUGHT AND I COULD NOT OPEN THE DOOR FOR MY FRIEND TO GET OUT OF THE BACK SEAT. I DID NOT HIT ANYTHING WITH MY CAR AND NOTHING HIT MY CAR. THE WINDOW FELL DOWN ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320203March 16, 2010
SUSPENSION:FRONT:CONTROL ARM
TL*- THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT END COLLAPSED WITH SEPARATION OF THE FRONT DRIVER WHEEL AXLE. THERE WAS NO PRIOR WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THE FAILURE WAS IDENTICAL TO A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION: FRONT: CONTROL ARM). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317862March 8, 2010
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 25 MPH THE FRONT SUSPENSION DROPPED CAUSING THE FRAME TO SIT ON TOP OF THE TIRE. THE CONTACT TOWED THE VEHICLE TO A LOCAL MECHANIC AND THEY DISCOVERED THAT THE FRONT LOWER BALL JOINT WAS BROKEN. THE MECHANIC NOTICE A RECALL FOR THE SUSPENSION;FRONT;CONTROL ARM BUT THE VEHICLE VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED IF THE VEHICLE WAS TRAVELING AT A HIGHER SPEED THE VEHICLE WOULD HAVE CAUSED A CRASH. THE CONTACT FEELS THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316289March 3, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT EXPERIENCED UNINTENDED ACCELERATION WHILE HIS FOOT WAS ON THE BRAKES. HE ENGAGED THE BRAKE PEDAL SO HARD THAT THE REAR BRAKE CALIPER WAS SMOKING AND THE BACK TIRES WERE ALSO SPINNING BEFORE THE VEHICLE WOULD STOP. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS DIAGNOSED BY FOUR DEALERS. NONE OF THE DEALERS COULD DUPLICATE THE FAILURE WHICH MADE IT IMPOSSIBLE FOR THEM TO REPAIR IT. THE JEEP MANUFACTURER WAS CALLED AND EACH TIME THEY GAVE HIM A DIFFERENT CLAIM NUMBER. THE FAILURE MILEAGE WAS 26,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315809March 2, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TWICE NOW ON MY 2003 JEEP LIBERTY THE PASSENGER SIDE REAR WINDOW HAS FALLEN INTO THE DOOR. THE FIRST TIME THIS HAPPENED WAS IN APPROX 2007. BOTH TIMES WHEN I NOTICED THAT THE WINDOW WAS PARTIALLY DOWN, I TRIED TO ROLL IT BACK UP, BUT IT WOULDN'T MOVE. I THEN TRIED TO PULL IT BACK UP AND THE ENTIRE WINDOW FELL DOWN INTO THE DOOR. THE FIRST TIME IT COST APPROX $400 TO REATTACH THE WINDOW AND REPLACE THE FAULTY CONNECTOR PART. NOT YET SURE WHAT THE COST WILL BE FOR THIS REPAIR. THIS IS VERY DANGEROUS WITH MY DAUGHTER RIDING IN THE BACK SEAT. APPARENTLY, THERE HAVE BEEN HUNDREDS OF SIMILAR COMPLAINTS WITH THESE WINDOWS FAILING MULTIPLE TIMES ON THE SAME CAR... THIS SHOULD DEFINITELY BE A RECALL! SEE HTTP://WWW.CARCOMPLAINTS.COM/JEEP/LIBERTY/2006/WINDOWS_WINDSHIELD/WINDOW_REGULATOR_BREAKS.SHTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314948February 28, 2010
VEHICLE SPEED CONTROL
WHILE TRAVELING RT. 36 ABOUT 10 MILES SOUTH OF ROARING SPRINGS, PA MY 2003 JEEP LIBERTY SUDDENLY ACCELERATED AND I HAD NO BRAKING CONTROL. I SWERVED ACROSS THE 2 LANE HIGHWAY ONTO THE BERM, FOR FEAR OF HITTING ONCOMING TRAFFIC. I LOST ALL STEERING CONTROL THAT I LATER FOUND TO BE A BROKEN TIE ROD ON THE RIGHT FRONT. THE VEHICLE CONTINUED IN A CIRCULAR MANNER AT AN EXCESSIVE SPEED AND WITH TWO FEET PRESSING ON THE BRAKE. I COULD NOT STOP. EVENTUALLY THE VEHICLE WENT OVER A STONE EMBANKMENT AND FELL ABOUT 15 FEET AND FINALLY CAME TO REST ON A PLATEAU JUST ABOVE A CREEKBED. BECAUSE OF A MULTIPLICITY OF VERY LARGE STONES, EVERY PANEL OF THE JEEP LIBERTY WAS SEVERELY, WITH ONE EXCEPTION AND THAT WAS THE ROOF. MY WIFE AND I WERE SERIOUSLY AND HURT AND TRANSPORTED BY AMBULANCE THE CLOSEST TRAUMA CENTER, THE ALTOONA HOSPITAL. MY WIFE WAS DIAGNOSED WITH A BROKEN BACK AND I WAS INTENSIVE CARE. THE STATE POLICE INTERVIEWED ME OVER THE PHONE WHILE I WAS IN THE HOSPITAL AND BECAUSE OF THE UNEXPLAINED NATURE OF THE ACCIDENT, DECIDED TO WRITE ME UP FOR EXCESSIVE SPEED. THEY ALSO CHARGED ME TWO POINTS ON MY LICENSE. THE CAR WAS TOTALED BY A USAA AUTHORIZED APPRAISER. I NEVER CONTACTED YOU, BUT I DID CONTACT USAA AND TOLD THEM SOMETHING SUSPICIOUS HAPPENED TO THAT VEHICLE. THE GREAT PUBLICITY OF THE RUNAWAY TOYOTAS MADE ME RECALL THIS INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10314591February 26, 2010
VISIBILITY
I OWN A 2003 JEEP LIBERTY. THE REAR DRIVERS SIDE WINDOW SLIPPED OFF THE TRACK IN 2008. I WAS TOLD IT WOULD BE OVER $400 TO REPAIR AT DEALER. THEN ON FEB 20 2008 THE OTHER REAR WINDOW SLIPPED OFF THE TRACK AND BEGAN TO FALL INTO THE DOOR. THE WINDOWS WILL NOT STAY UP ON THEIR OWN AND I FEEL THAT THERE HAVE BEEN FAR TOO MANY COMPLAINTS FOR CHRYSLER TO NOT MAKE THIS A RECALL ISSUE. I CALLED THE DEALER AND THEY ASKED ME TO CONTACT CHRYSLER. I SPOKE WITH CHRYSLER AND THEY HAVE MY INFORMATION AND HAVE SENT IT ON TO THE RESOLUTION TEAM AND I SHOULD RECEIVE A CALL BY MONDAY 6PM 3/1/10. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312365February 20, 2010
STEERING
FOR THE PAST MONTH OR SO, MY STEERING WHEEL IGNITION LOCKING MECHANISM HAS BEEN NERVE RACKING. I PUT THE KEY IN, BUT IT DOESN'T EVEN TURN...ALMOST LIKE I AM USING THE WRONG KEY. IF I JIGGLE A BIT IT WILL WORK...BUT LAST NIGHT NOTHING WAS WORKING. NOW - MY STEERING COLUMN IS LOCKED, SO I CAN'T EVEN ATTEMPT TO SPIN THE STEERING WHEEL WHILE I TRY THE KEY. IT HAS BEEN TOWED, WHICH NOW WILL COST ME AN ARM AND A LEG I AM SURE TO FIX. I HAVE RESEARCHED ONLINE AND WAS SURPRISED TO SEE HOW MANY PEOPLE ARE COMPLAINING ABOUT THE SAME THING. WE ARE ALL HAVING THE EXACT SAME PROBLEMS. I HAVE READ THINGS LIKE BROKEN SHIFT INTERLOCK CABLE, BROKEN IGNITION ROD, ETC... I AM PUZZLED WHY THIS HASN'T BEEN BROUGHT TO THE SURFACE AND THERE IS NO RECALL. THIS IS DANGEROUS ESPECIALLY FOR THOSE THAT HAVE YOUNG CHILDREN, LIKE MYSELF, INCASE I AM STRANDED IN THE MIDDLE OF NOWHERE. WHO KNOWS WHAT LOWLIFE WOULD CROSS MY PATH ALL BECAUSE JEEP WAS AWARE OF THIS PROBLEM AND HASN'T SO MUCH AS EVEN RECOGNIZED THE ISSUE. I WILL NEVER BUY A JEEP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306479February 5, 2010
POWER TRAIN:DRIVELINE:DRIVESHAFT
THERE IS A PROBLEM WITH THE FRONT DRIVE SHAFT HAVE BEEN LOOKING ON INTERNET TO SEE IF CAN FIND PART AND THIS LOOKS LIKE IT HAS BEEN A PROBLEM SINCE AT LEAST 2005 WITH THESE VEHICLES I KNOW MINE HAS A RIP IN THE BOOT AND THE FRONT DRIVE SHAFT HAS A LOT OF PLAY IN IT I DON'T KNOW IF IT COULD LOCK UP AND FLIP THE VEHICLE OR NOT BUT IT REALLY CAN NOT BE ALL THE SAFE AND ALSO THE LOCKS NOT WORKING PROPERLY ON THEM THIS IS ALSO A ONGOING PROBLEM BUT MAINLY THE DRIVE SHAFT. YOU PUT IT IN FOUR WHEEL DRIVE AND IT SOUNDS LIKE YOU ARE GOING UP A HILL ON A OLD WOODEN ROLLER COASTER WOULD BEST DESCRIBE IT. THE VEHICLE IS NOT TAKEN FOUR WHEELING ONLY USED WHEN IT SNOWS AND I HAVE TO USE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305331February 4, 2010
SUSPENSION:FRONT
WE PURCHASED A 2003 JEEP LIBERTY ON DECEMBER 4, 2002, IN KENT, OHIO, THAT WAS MANUFACTURED IN NOVEMBER 2002. WE HAVE LIVED IN AKRON, OHIO, CONTINUOUSLY SINCE 2002. WE DRIVE THE JEEP IN THE EASTERN SUBURBS OF CLEVELAND, OHIO, VERY FREQUENTLY TO VISIT FAMILY AND TO TAKE OUR SON TO SCHOOL. OHIO IS A SALT BELT STATE, AND AKRON AND THE EASTERN SUBURBS OF CLEVELAND EXPERIENCE SIGNIFICANTLY MORE SNOWFALL DURING THE WINTER THAN OTHER AREAS OF OHIO DUE TO LAKE EFFECT. THE RIGHT FRONT UPPER CONTROL ARM ASSEMBLY BECAME LOOSE, ALMOST TO THE POINT OF FAILURE, AND WAS REPLACED ON APRIL 26, 2008, AT OUR COST OF $597.87. ON DECEMBER 17, 2007 NHTSA OPENED PRELIMINARY EVALUATION PE07-Q62 FOR 2002 -2003 JEEP LIBERTYS BASED ON COMPLAINTS OF FRONT SUSPENSION UPPER BALL JOINT SEPARATION. ON APRIL 7, 2009, CHRYSLER NOTIFIED THE NHTSA THAT '[T]HE FRONT SUSPENSION UPPER CONTROL ARM BALL JOINT [OF 2003 JEEP LIBERTYS] MAY EXPERIENCE A LOSS OF LUBRICATION WHICH CAN LEAD TO CORROSION, ACCELERATED WEAR, AND POSSIBLE SEPARATION WHILE DRIVING[,]' AND AGREED TO 'CONDUCT A SAFETY RECALL TO REPLACE THE FRONT UPPER CONTROL ARM ASSEMBLIES ON ALL AFFECTED VEHICLES.' ADDITIONALLY, CHRYSLER STATED THAT '[T]HE VAST MAJORITY OF THESE ALLEGED SEPARATIONS OCCURRED IN SALT BELT STATES. A REVIEW OF SOME RETURNED PARTS INDICATED COMPROMISED SEALING, LOSS OF LUBRICATION WHICH RESULTED IN CORROSION, ACCELERATED WEAR AND SEPARATION.' HOWEVER, CHRYSLER HAS REFUSED TO REIMBURSE US FOR REPLACEMENT OF THE FAILED FRONT UPPER CONTROL ARM ASSEMBLY BECAUSE IT WAS MANUFACTURED IN NOVEMBER 2002 AND NOT BETWEEN MAY 2002 AND SEPTEMBER 30, 2002, EVEN THOUGH IT IS THE SAME PART, MANUFACTURED ON THE SAME ASSEMBLY LINE WITH THE SAME MATERIALS, AND CHRYSLER ADMITTED THAT '[N]O ROOT CAUSE FOR THIS INCREASE IN THE RATE OF SEPARATION DURING THIS FIVE MONTH BUILD WINDOW IN 2002 HAS BEEN DETERMINED.' WE REQUEST THAT THE RECALL BE EXPANDED TO INCLUDE JEEP LIBERTYS MANUFACTURED IN NOVEMBER 2002. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302093January 24, 2010
SEATS
2003 JEEP LIBERTY LIMITED. DRIVERS POWER SEAT ADJUSTER FAILURE. ALL 4 BRACKETS HOLDING THE SEAT TO THE POWER ADJUSTER HAS FAILED. YOU CAN LIFT THE DRIVERS SEAT OFF THE POWER SEAT ADJUSTER AND THE SEAT TIPS BACKWARDS WHILE THE JEEP IS IN MOTION. MY JEEP IS NOT ABLE TO BE DRIVEN AT ALL BECAUSE THE BROKEN SEAT IS A SEVERE SAFETY PROBLEM. I HAVE CONTACTED EASTGATE CHRYSLER, DODGE AND JEEP, INDIANAPOLIS, INDIANA ABOUT THIS SAFETY PROBLEM AND SAID THAT THIS NOT A RECALL PROBLEM. I WAS ALSO TOLD THAT THE POWER SEAT ADJUSTER IS ON NATIONAL BACKORDER WITH A DELIVERY DATE OF UNKNOWN. I CONTACTED THE JEEP HOME OFFICE ABOUT THE BROKEN POWER SEAT ADJUSTER. I WAS TOLD THAT THEY ARE AWARE OF THIS PROBLEM AND THE POWER SEAT ADJUSTER PROBLEM ALSO INCLUDES THE JEEP GRAND CHEROKEE AND THE CHRYSLER 300. THEY ALSO TOLD ME THAT THEY WILL NOT HELP ME WITH MY PROBLEM. I HAVE DONE SOME RESEARCH AND I HAVE FOUND THIS TO BE A WIDE SPREAD PROBLEM. THE POWER SEAT ADJUSTER BRACKETS ARE MADE OUT OF VERY THIN STAMPED SHEET METAL [.015 THICK]. ALL 4 MOUNTING POINTS FAILED WITHIN 2 DAYS OF DRIVING. WHEN THE LAST MOUNTING POINT ON THE POWER SEAT ADJUSTER FAILED, IT NEARLY CAUSED ME TO HAVE AN ACCIDENT WHEN THE SEAT TIPPED BACKWARDS. I HAVE CURRENTLY SECURED THE DRIVER SEAT WITH HEAVY DUTY TIE WRAPS. I HAVE ALSO TAKEN THE JEEP TO SOME WELDERS TO TRY TO WELD THE POWER SEAT ADJUSTER BRACKETS MOUNTING POINTS REPAIRED AND WAS TOLD THAT THE METAL IS TOO THIN TO BE SAFELY WELDED. THE DRIVERS POWER SEAT ADJUSTER ON MY JEEP HAS NOT BEEN REPAIRED AS THERE NO PARTS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300465January 20, 2010
AIR BAGS:FRONTAL
TRAVELING SPEED LIMIT AT 55 MPH.SLIDE ON BLACK ICE. CAR WENT HEAD ON IN HILL IN THE MEDIAN OF THE ROAD AND ROLLED TWICE. GLASS SHATTERED-ALL WINDOWS. VEHICLE TOTALED. FRONT, HOOD BOTH CAVED IN.. CAR STARTED SMOKING ON IMPACT. HAD TO RENT CAR TO TRAVEL HOME FROM OH TO TN. HAD TO PURCHASE NEW VEHICLE. INJURIES TO 2 CHILDREN-MINOR CUTS. MYSELF..VERY STIFF AND SORE ESP. IN NECK, WRIST AND BACK AREAS. AIRBAGS NEVER DEPLOYED!!!!*TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10298682January 8, 2010
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS. THERE WAS A LOUD NOISE OUTSIDE OF THE VEHICLE, FOLLOWED BY AN EXCESSIVE VIBRATION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED THE VEHICLE. THE VEHICLE RESUMED OPERATION EXHIBITING CONTINUOUS FAILURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE FAILURES WERE CONTRIBUTED TO THE UPPER CONTROL ARM BALL JOINT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION:FRONT:CONTROL ARM). THE CONTACT EXPERIENCED THE IDENTICAL FAILURES AS MENTIONED IN THE RECALL. HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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