Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10184883March 12, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* - THE CONTACT CALLED REGARDING THE 2004 CHRYSLER JEEP LIBERTY. THE CONTACT RECEIVED RECALL 06V288000. THE CONTACT WAS NUMBER 165 ON THE WAITING LIST. THE CONTACT HAS BEEN ON THE LIST BETWEEN 6-8 WEEKS. SHE HAD THE VEHICLE INSPECTED, AND WAS TOLD THAT THE LOWER BALL JOINT NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 26,000. THERE HAD BEEN NO FAILURES TO DATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184544March 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I WAS SENT A RECALL FOR MY VEHICLE IN DECEMBER. MY DEALER HAS STILL NOT OBTAINED THE PARTS FROM CHRYSLER TO FIX THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184560March 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DAIMLER CHRYSLER SAFETY RECALL F23- LOWER BALL JOINTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184574March 8, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACTWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED RECALL O6V288000 REGARDING LOWER BALL JOINT. THE CONTACT CALLED THE DEALERSHIP IN HER AREA, AND THEY STATED THAT IT C OULD TAKE MONTHS IN ORDER FOR THEM TO SET UP A SERVICE REPAIR FOR THE RECALL, BUT COULD NOT GIVE AN ESTIMATE. THE VEHICLE HAD NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 54,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184803March 6, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT SAFETY RECALL F23 CUSTOMER HAS NOT BEEN ABLE TO SPEAK WITH SOMEONE AT JEEP**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184793March 5, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY WITH A RECALL ON BALL JOINTS CUSTOMER IS ASKING DID NHTSA SAY THAT EACH DEALER ONLY GETS 3 SETS PER WEEK**CC THE CONSUMER HAS BEEN WAITING FOR PARTS SINCE DECEMBER 2006. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183891March 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DAIMLER CHRYSLER WILL NOT REIMBURSE ME FOR A FRONT END ALIGNMENT PERFORMED AT THE TIME OF A SAFETY RECALL FOR BALL JOINTS. A SAFETY RECALL FOR DEFECTIVE BALL JOINTS WAS MANDATED BY THE NHTSA ON JEEP LIBERTY'S. BALL JOINT FAILURE CAN RESULT IN LOSS OF STEERING CONTROL AND CRASH. TO DETERMINE PROPER INSTALLATION ON NEW PARTS AND CORRECT POSITION A FRONT END ALIGNMENT IS NECESSARY. FURTHER INFORMATION IS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183901March 1, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT STATED THAT THE 2004 JEEP LIBERTY WITH 25000 CURRENT MILEAG) DID NOT HAVE THE BALL JOINT PROBLEM. THE COMPLAINTWAS THAT HE HAD NOT GOTTEN ANY FEED BACK IN THREE WEEKS PERTAINING TO HOW LONG IT WOULD TAKE TO HONOR THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183685February 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SAFETY RECALL NOTICE F23- LOWER BALL JOINTS RECEIVED ON 12/27/2006. CONTACTED DAIMLER CHRYSLER TO SCHEDULE REPAIRS. AT THIS TIME WE ARE ON A WAITING LIST AND CURRENTLY #34 ON THE LIST TO HAVE REPAIRS MADE. OUR VEHICLE HAS BEEN PARKED SINCE 12/27/06 AND ITS NOW 2/27/07. WE ARE A STATE AGENCY AND DEPEND ON THE USE OF OUR FLEET VEHICLES FOR DAILY USE. I HAVE 250 STAFF ASKING ABOUT THIS VEHICLE DAILY. I WOULD LIKE SOME RESOLVE IN GETTING IT FIXED. THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183763February 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT RECALL F-23 LOWER BALL JOINTS CUSTOMER WANTS REIMBURSEMENT FOR RENT A CAR DUE TO SHOP WAITING LIST TO FIXING CAR**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183764February 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT RECALL F23 LOWER BALL JOINTS BECAUSE THE SHOP DIDN'T HAVE THE PARTS**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183404February 24, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 2004 JEEP LIBERTY THAT HAS A SAFETY RECALL F23-LOWER BALL JOINTS. I CALLED A DEALER FOR A APPOINTMENT ON 12-13-2006,WAS TOLD THERE IS A WAITING LIST, I CALLED AGAIN ON 1-12-2007 TO FIND OUT WHY I WAS NOT BEING CALLED TO FIX MY RECALLED CAR. I WAS TOLD THEY DO TWO CARS A WEEK AND IT WILL BE A LONG WAIT,IT IS NOW 2-25-2007,WHAT'S THE PROBLEM, IS THIS NOT A SAFETY CONCERN? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183142February 21, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECEIVED A RECALL FOR JEEP LIBERTY FOR LOWER BALL JOINT, ON THE RECALL IT STATES "THIS CAN CAUSE THE BALL JOINT TO CORRODE AND SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." I CALLED THE DEALER AND THE PARTS ARE ON 3-6 MONTH BACK ORDER. I WOULD THINK SOMETHING THIS DANGEROUS WOULD NOT BE DELAYED THIS LONG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183018February 20, 2007
SUSPENSION:FRONT
SAFETY RECALL NOTICE ON 2004 JEEP LIBERTY FOR LOWER BALL JOINT REPLACEMENT. I CONTACTED A JEEP DEALERSHIP ON 1-8-2007 AND WAS TOLD I WOULD BE PUT ON A LIST FOR REPLACEMENT. TODAY 2-20-2007 I'M BEING TOLD THE SAME THING, WE HAVE YOU ON THE LIST. THIS CONCERNS ME BECAUSE WE ARE OLDER PEOPLE AND BALL JOINT FAILURE COULD BE FATAL TO US. I FEEL THAT SIX WEEKS IS ENOUGH TIME FOR THEM TO FIX THIS PROBLEM. THANKS FOR YOUR ATTENTION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182962February 19, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE GOTTEN NUMEROUS NOTICES REGARDING THE LOWER BALL JOINTS ON MY 2004 JEEP LIBERTY SAYING THEY CAN CORRODE OR SEPARATE AND RESULT IN LOSS OF STEERING. I'VE BEEN CALLING THE DEALER I USE (MANCARI'S OF ORLAND HILLS) SINCE NOVEMBER 2006 TO GET THIS FIXED AND I KEEP GETTING TOLD THE PARTS ARE BACKORDERED, OR THEY ARE ONLY GETTING A COUPLE IN AT A TIME AND I AM ON A WAITING LIST! THIS HAS BEEN GOING ON FOR 3 MONTHS!! IF THIS CAN CAUSE A CRASH WHY ARE THE PARTS NOT BEING MADE AVAILABLE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182646February 15, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECENTLY RECEIVED NOTIFICATION OF A SAFETY RECALL FOR MY 2004 JEEP LIBERTY WITH REGARD TO THE LOWER BALL JOINTS. THE PROBLEM IS THAT WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON MY JEEP. THIS CAN CAUSE THE BALL JOINT TO CORRODE AND SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. I CONTACTED MY DEALERSHIP IN ORDER TO GET THE PART ORDERED AND LINE UP AN APPOINTMENT TO HAVE THE REPAIRS COMPLETED. THE DEALERSHIP WAS CONTACTED ON 01/24/07..THE DAY AFTER I FIRST RECEIVED NOTIFICATION OF THE SAFETY ISSUE. THEY INFORMED ME THAT THEY WOULD ORDER THE PART AND CALL ME TO SET UP AN APPOINTMENT TO AS SOON AS THE PART CAME IN. I HAD NOT HEARD FROM THE DEALERSHIP, SO I CALLED THEM ON 02/13/07 TO INQUIRE ABOUT THE "ORDERED" PART. THERE WAS NO RECORD OF A PART BEING ORDERED. THEREFORE, I PLACED THE ORDER AGAIN ON THAT DAY AND ASKED IF SOMEONE COULD CALL ME BACK TO GIVE ME AN IDEA OF WHEN I COULD BE SCHEDULED FOR AN APPOINTMENT AND HOW LONG IT WOULD TAKE FOR THE PART TO COME IN. I HAVE NOT BEEN CONTACTED SINCE THAT LAST CALL. I WAS TOLD BY THE PHONE ATTENDANT AT THE DEALERSHIP THAT THE MANUFACTURER IS ONLY SENDING THE SERVICE AREA 3 BALL JOINTS AT A TIME--AND THAT IS WHY ITS TAKING SO LONG FOR ME TO BE SERVICED. I ASKED THE ATTENDANT HOW SERIOUS WAS THIS RECALL AND IF I WAS IN ANY DANGER. SHE ASKED ME IF MY CAR WAS OPERATING PROPERLY AND I TOLD HER YES TO MY KNOWLEDGE IT WAS, AND SHE TOLD ME THAT I WAS PROBABLY OK. I WOULD REALLY LIKE TO KNOW WHY IT IS TAKING SO LONG TO HAVE MY CAR SERVICED AND SHOULD THE DEALERSHIPS BE TAKING SUCH A CAVALIER APPROACH TO THIS RECALL? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182425February 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECEIVED A RECALL NOTICE (F23) FOR MY 2004 JEEP LIBERTY TO REPLACE LOWER BALL JOINTS. CALLED DEALER ON 12/15/06 AND WAS ADVISED THAT THERE WAS A TWO TO THREE MONTH WAITING LIST AS PARTS WERE NOT AVAILABLE. VEHICLE FAILED NYS ANNUAL INSPECTION ON JANUARY 13,2007. NO LOCAL DEALER COULD MAKE REPAIR AS PARTS WERE NOT AVAILABLE. VEHICLE WAS REPAIRED AT MY EXPENSE WITH AFTERMARKET PARTS. I CONTACTED DAIMLER CHRYSLER AND WAS ADVISED THAT THE REPAIR WOULD NOT BE REIMBURSED AS IT WAS NOT DONE AT A DAIMLER CHRYSLER REPAIR SHOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182430February 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WE HAVE BEEN WAITING ALMOST 2 MONTHS FOR REPAIRS ON OUR 2004 JEEP LIBERTY RENEGADE FOR SAFETY RECALL F23 - LOWER BALL JOINTS. SINCE WATER MAY ENTER INTO THE FRONT SUSPENSION CAUSING BALL JOINT SEPARATION, WE ARE AT RISK OF LOSING STEERING CONTROL WHICH COULD "RESULT IN A CRASH WITHOUT PRIOR WARNING" (AS DESCRIBED IN NOTIFICATION CODE F23 FROM DAIMLER CHRYSLER). WE HAVE BEEN ON THE WAITING LIST AT 2 SEPARATE DEALERSHIPS SINCE MID-DECEMBER AND BOTH HAVE TOLD US THAT THE PARTS ARE NOT BEING SENT FAST ENOUGH FROM DAIMLER CHRYSLER, PROLONGING OUR EXPOSURE TO AN UNSAFE SITUATION. I DO NOT FEEL COMFORTABLE DRIVING MY FAMILY AROUND KNOWING THAT THIS PUBLICIZED PROBLEM IS NOT BEING REMEDIED WITHIN A REASONABLE AMOUNT OF TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182469February 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DAIMLER CHRYSLER SAFETY RECALL F23-LOWER BALL JOINTS; EVERY TIME I CALL THE DEALERSHIP ABOUT HOW LONG IT WILL BE, THE TIME FRAME JUST CONTINUES TO GET LONGER. LAST TIME I CALLED WAS 1/9 AND WAS TOLD ANOTHER MONTH. TODAY, 2/13, I WAS TOLD I AM 24TH IN LINE AND THEY ONLY GET 2 SETS PER WEEK SO I AM LOOKING AT 12 MORE WEEKS. THIS IS ABSOLUTELY RIDICULOUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182523February 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY VEHICLE, A 2004 JEEP LIBERTY, HAS BEEN SAFETY RECALLED (F23) FOR LOWER BALL JOINT REPLACEMENT. ALTHOUGH I HAD HEARD OF THE RECALL IN FALL OF 2006 MY DEALER WOULD NOT TAKE ACTION UNTIL I RECEIVED FORMAL NOTIFICATION OF THE RECALL WHICH I RECEIVED IN EARLY JANUARY 2007. SHORTLY AFTER RECEIVING THE RECALL NOTICE I CONTACTED MY DEALER TO MAKE AN APPOINTMENT. DEALER INFORMED ME THAT PARTS WERE ON ORDER AND NOT EXPECTED FOR AT LEAST A MONTH. MY NAME WAS ADDED TO A WAIT LIST. I CONTACTED THE DEALER TODAY AND WAS INFORMED THAT PARTS WOULD NOT BE AVAILABLE UNTIL MAY 2007. I FEEL THIS IS AN UNREASONABLE TIME TO CORRECT WHAT DAIMLERCHRYSLER CHARACTERIZES AS A CONDITION THAT "CAN RESULT IN A LOSS OF STEERING CONTROL AND CAN CAUSE A CRASH WITHOUT PRIOR WARNING". AND I'M SUPPOSED TO KEEP DRIVING IT? *NM UPDATED*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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