Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10215630January 22, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) IN MARCH OF 2007. HE HAS CALLED THE DEALER AND MANUFACTURER ON SEVERAL OCCASIONS TO HAVE THE RECALL REPAIR PERFORMED; HOWEVER, THE DEALER HAS YET TO CALL HIM BACK REGARDING AN APPOINTMENT. DAIMLER CHRYSLER STATED THAT NOTHING COULD BE DONE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 43,000. UPDATED 02-14-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215685January 22, 2008
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:REAR
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING BETWEEN 15-30 MPH, THE PIVOT BUSHINGS ON THE SUSPENSION CONTROL ARMS BEGAN MAKING KNOCKING SOUNDS. THE SOUND WOULD OCCUR WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT, DURING ACCELERATION IN A STRAIGHT LINE, DEPRESSING THE BRAKE PEDAL, AND WHEN DRIVING OVER A BUMP IN THE ROAD. A MECHANIC STATED THAT THE PIVOT BUSHING LOCATED ON THE FRONT AND REAR CONTROL ARMS FAILED. THE FAILURE BEGAN WHEN THE VEHICLE WAS FIRST PURCHASED AND HAS BECOME PROGRESSIVELY WORSE. THE CONTACT SCHEDULED A REPAIR APPOINTMENT. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 40,435 AND FAILURE MILEAGE WAS 39,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215149January 16, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS (NHTSA CAMPAIGN ID 06V288000). AS OF JANUARY 16, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 42,000 AND THERE HAD BEEN NO FAILURE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214127January 7, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONTACTED THIS WEBSITE 8/7/07 REGARDING DEALER REFUSAL TO COMPLY WITH RECALL NOTICE SENT TO ME REGARDING 2004 JEEP LIBERTY (ODI NUMBER) 10198796. WOULD APPRECIATE ANY INFORMATION ABOUT WHAT HAS BEEN DONE OR IS BEING DONE TO RECTIFY THIS SITUATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213690January 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE IDLING AT A STOP LIGHT IN 4 WHEEL DRIVE, APPROXIMATELY 6 FEET BEHIND ANOTHER VEHICLE, THE VEHICLE DRAMATICALLY JERKED FORWARD WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE OTHER VEHICLE. SHE HAD TO PLACE THE VEHICLE IN PARK TO PREVENT MOVEMENT OF THE VEHICLE. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONTACT NOTICED THAT WHEN SWITCHING FROM 4 WHEEL TO TWO WHEEL DRIVE, THE VEHICLE OPERATED AWKWARDLY AS IF IT WAS NOT IN THE PROPER GEAR. THE VEHICLE STALLED ONCE WHILE DRIVING AND THEN RESTARTED ITSELF MOMENTS LATER. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10213947January 3, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY WITH RECALL ON THE BALL JOINTS. CONSUMER STATES THAT THE DEALER SAID THEY WOULD CALL HIM IN 6 -8 WEEKS WHEN THE PARTS ARRIVED. HE STATES HE HAS NOT HEARD FROM THEM AND HAS TRIED TO CONTACT THEM BUT NO ONE WILL HELP HIM. *KB THE CONSUMER STATED ON SEPT 11, 2007 WHILE MAKING A LEFT TURN, THE VEHICLE SUDDENLY MADE A 180 DEGREE TURN FOR NO APPARENT REASON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213434January 2, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT (NHTSA CAMPAIGN ID NUMBER 06V288000) IN NOVEMBER OF 2006. THE DEALER STATED THAT THEY WOULD PUT HER NAME ON THE WAITING LIST. AS OF JANUARY 2, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE WAIT TIME FOR THE RECALL REPAIR WAS EXCESSIVE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211261December 9, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I TOOK MY VEHICLE IN FOR A SAFETY INSPECTION AND FOUND THAT THE RIGHT UPPER BALL JOINT WAS 'VERY LOOSE' AND THE LEFT UPPER BALL JOINT WAS 'LOOSE'. MY 2004 JEEP LIBERTY ONLY HAS 51,761 MILES AND THERE SHOULD NOT BE SUCH A SERIOUS PROBLEM SUCH AS THIS GIVEN THE AGE AND MILEAGE OF THIS VEHICLE. THIS VEHICLE WAS ALREADY RECALLED IN THE SPRING OF 2007 FOR THE LOWER BALL JOINTS. CHRYSLER REFUSED TO PAY FOR MY UPPER BALL JOINT REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211210December 8, 2007
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAD LONG DELAY BETWEEN REVERSE AND DRIVE. EVENTUALLY GOT WORSE AND WOULD NOT GO INTO GEAR. DEALER SAID TRANSMISSION NEEDED TO BE REPLACED. ALSO TRANSFER CASE BROKEN AND JAMMED, NOT ALLOWING VEHICLE TO MOVE. HAD LIBERTY INTO SEE DEALER WEEK PRIOR TO CASE FAILING. DEALER SAID NOTHING WRONG AFTER I STATED TO THEM THE LIBERTY FELT LIKE IT WAS STUCK IN 4 WHEEL DRIVE. COST WAS $ 4200.00 FOR REPLACEMENT OF TRANS AND TRANSFER CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211120December 7, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I OWN A 2004 JEEP LIBERTY, 46,000 MILES. I PREEMPTED AN INCIDENT. BUT, I TOOK MY CAR IN FOR REALIGNMENT AND DISCOVERED THAT THE UPPER RIGHT BALL JOINT IS EXTREMELY UNSAFE. RECEIVED TWO OPINIONS. BOTH DID NOT WANT TO GIVE THE CAR BACK TO ME AS I PRESENTED A SAFETY HAZARD ON THE ROAD. I JUST BROUGHT MY CAR IN FOR THE RECALL AND HAD THE LOWER BALL JOINTS REPAIRED ABOUT 7 MONTHS AGO. RIGHT UPPER IS CURRENTLY BEING FIXED BY A JEEP DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209288November 19, 2007
VEHICLE SPEED CONTROL
THE SPEEDOMETER / MILEAGE ODOMETER HAVE INTERMITTENTLY STOPPED WORKING ON SEVERAL OCCASIONS. I BROUGHT THIS UP TO THE DEALERSHIP SINCE PRIOR TO THE VEHICLE GOING OUT OF THE 36MO/36000 MILE WARRANTY AND WAS TOLD THERE WAS NOTHING WRONG WITH IT, THERE OBVIOUSLY IS. THE FINAL TIME THEY WENT OUT WAS ON NOV 10TH WHILE WE WERE GOING THROUGH THE MOUNTAINS OF TENNESSEE ON OUR WAY TO NC. IT HAS NOT WORKED SINCE. AFTER MUCH LOOKING ON THE INTERNET I HAVE DISCOVERED THERE ARE A LOT OF OTHER CONSUMERS WITH THE IDENTICAL COMPLAINT ON THE 2001 THROUGH 2006 JEEP LIBERTY'S. I THEN CALLED THE CHRYSLER CONSUMER HOTLINE AND THE FIRST PERSON I SPOKE WITH WAS VERY UNDERSTANDING AND SAID THAT CHRYSLER WOULD BE ABLE TAKE CARE OF IT, HE THEN TRANSFERRED ME TO A SUPERVISOR TO HAVE THE REPAIRS AUTHORIZED AND THE SUPERVISOR WAS VERY RUDE AND SAID "CHRYSLER DIDN'T OWE ME ANYTHING, AND THEY WOULD NOT PROVIDE ANY ASSISTANCE". THIS IS UNACCEPTABLE TO ME AS A CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209248November 18, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATORS FAILING. HAVE HAD TWO REPLACED IN THE PAST TWO YEARS. BOTH ARE BROKEN AGAIN, ALONG WITH A THIRD. THERE SEEMS TO BE NO APPARENT CAUSE FOR THE FAILURE. INTERNET SEARCH SHOWS THAT THIS IS A MAJOR PROBLEM AMONG JEEP LIBERTY AND JEEP CHEROKEE OWNERS, YET CHRYSLER DENIES THAT THERE IS A PROBLEM AND WILL NOT FIX. DEALER WANTS TO CHARGE OVER $300 APIECE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207302October 29, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING BETWEEN 30-40 MPH, THE LOWER BALL JOINTS MADE A THUMPING SOUND AND FELL FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. HER HUSBAND PLACED THE LOWER BALL JOINT BACK ON THE VEHICLE. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THERE WAS A SAFETY RECALL ON THE LOWER BALL JOINTS. SHE SCHEDULED AN APPOINTMENT AND TOOK HER VEHICLE IN ON THE APPOINTED DATE AND TIME. SHE WAITED FOR ONE AND A HALF HOURS AND WAS ADVISED TO SCHEDULE ANOTHER APPOINTMENT FOR A TIME WHEN SHE COULD LEAVE THE VEHICLE AT THE DEALER. SHE WAS INFORMED THAT IT WAS FINE FOR HER TO DRIVE HER VEHICLE. WHILE DRIVING HOME, SHE HEARD A SPLASH AGAINST THE TIRE WHEEL. THE BOOT THAT HOLDS THE GREASE BUSTED. THE VEHICLE IS CURRENTLY PARKED IN FRONT OF HER HOME. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205103October 5, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE REMOTE KEY WOULD NOT LOCK OR UNLOCK THE DOORS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR LOCK FAILED COMPLETELY. THE OTHER DOORS WERE ABLE TO BE MANUALLY LOCKED AND UNLOCKED. THE DEALER STATED THAT THE SOLENOIDS FOR EACH DOOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE CURRENT AND FAILURE MILEAGES WERE 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204663October 2, 2007
ENGINE AND ENGINE COOLING
REPLACED HEAD GASKET, HAD TO HAVE CAR TOWED ON 9/4/07. TOOK UNTIL 10/1/07 TO GET MY CAR REPAIRED. MY MECHANIC CALLED FOR PARTS AND WERE TOLD THEY WERE BACK ORDERED. WELL, WHEN I PICKED VEHICLE UP ON 10/2/07 I WAS TOLD THE PARTS WERE BEING SNATCHED UP DUE TO DEMAND ON THE JEEP LIBERTY (MINE'S AN '04) HAVING PROBLEMS WITH SOME OF THE HEAD GASKETS. MY CAR ONLY HAD 43,000 WHEN I PURCHASED USED/NEW 6/1/07. WHEN I PUT IN SHOP IT HAD 49,575 MILES. MY MECHANIC STATED THAT THE GASKET SHOULD HAVE BEEN GOOD FOR AT LEAST 100,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204145September 26, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I FOUND BACK WINDOW DROPPED INTO DOOR TWICE ON ITS OWN AND WOULD NOT GO UP. FRONT PASSENGER SIDE WINDOW DROPPED INTO DOOR ONCE ON ITS OWN AND WOULD NOT GO UP. FIRST TIME WAS JUNE 8, 2006. SECOND TIME WAS JUNE 20, 2007. THIRD TIME WAS SEPTEMBER 4, 2007. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203744September 13, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY RECALL REPAIR FOR LOWER BALL JOINTS. CUSTOMER STATES THAT THEY WERE PLACED ON A WAITING LIST IN JANUARY OF 2007. IN JULY CUSTOMER RECEIVED ANOTHER NOTICE. DEALER SAID THEY WERE NOW #500 ON THE WAITING LIST. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202151September 7, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER DOORS REFUSED TO LOCK, REGARDLESS OF MANUAL AND REMOTE ATTEMPTS. THE DEALER STATED THAT THE DOOR LOCKS FAILED, HOWEVER, THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 07/29/08.*LJ UPDATED 08/06/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202626September 4, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2004 JEEP LIBERTY RECALL FOR LOWER BALL JOINT REPAIR. CUSTOMER STATED THAT THE DEALERSHIP PLACED HER ON A WAITING LIST. CUSTOMER ALSO STATES THAT THEY HAVE BEEN ON THIS WAITING LIST SINCE MARCH 30, 2007. *KB THE CONSUMER STATED RECEIVED A RECALL ON THE LOWER BALL JOINT FOR HER SPECIFIC VEHICLE BUT THE RECALL HAS NOT BEEN PERFORMED AS OF YET DUE TO THE FACT THE DEALER DOES NOT HAVE THE PARTS TO PERFORM THE RECALL. THE CONSUMER STATED PURCHASED A NEW TIRE AND HAVE THE TIRES ROTATED TO FIX THE PROBLEM BUT THE NEW TIRE DID NOT HELP. THE CONSUMER STATED CONTACTED DEALER WHO INFORMED HER THEY HAVE NOT RECEIVED THE PART AS OF YET. THE CONSUMER FURTHER STATED CONTACTED DAIMLER CHRYSLER WHO WOULD CONTACT THE DEALER TO UPGRADE THE CONSUMERS ORDER. THE CONSUMER STATED WAS INFORMED TO CONTACT ANOTHER LOCAL DEALER TO NO AVAIL. THE CONSUMER IS REQUESTING HELP WITH THE RECALL FOR THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201163August 29, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 10 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO CONTROL THE STEERING WHEEL AND PULL OVER. SHE HEARD A LOUD THUMPING NOISE COMING FROM THE DRIVER SIDE OF THE VEHICLE. TRIPLE A REMOVED THE TIRE AND STATED THAT THE FAILURE WAS CAUSED BY THE LOWER BALL JOINTS. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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