Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10429301October 10, 2011
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
BREAK LINE CAME APART IN THE MIDDLE BETWEEN THE FIRE WALL AND THE BRAKE CALIPER. *KB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10429306October 10, 2011
AIR BAGS
OWNER(1) DRIVING AROUND TOWN STOPPED TO GET MAIL AT POST OFFICE. OWNER(2) GOT OUT TO GET MAIL AND THE AIRBAGS DEPLOYED WHILE PARKED (THANK GOODNESS)! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428942October 6, 2011
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS WOULD UNEXPECTEDLY OPEN AND COULD NOT BE CLOSED. THE DEALER DIAGNOSED THAT THERE WAS A WINDOW REGULATOR FAILURE. THE CONTACT STATED THAT THE FAILURE WAS A CONTINUAL OCCURRENCE. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 86,000.... UPDATED 10/17/11 *BF THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE FOR $115 COPAY. CHRYSLER REPAIRED THE VEHICLE FREE OF CHARGE ON JAN 10, 2011. THEN FIXED IT SIX MONTHS LATER. THE WINDOW HAS SINCE FALLEN INTO THE DOOR AGAIN. UPDATED 10/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428411October 4, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT WAS ACCELERATING FROM A COMPLETE STOP AT 5 MPH WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. SUDDENLY, THE AIR BAGS DEPLOYED ERRONEOUSLY AND BURNED THE CONTACT ON THE ARMS AND BODY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACTS HOME. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE CONTACT WAS ADVISED THAT A REPRESENTATIVE WOULD RESPOND TO HER CALL AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 151,112.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10427571September 27, 2011
SEAT BELTS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT HE HAD TO USE EXCESSIVE FORCE TO REMOVE THE FRONT DRIVER SIDE SEAT BELT FROM THE BUCKLE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427626September 27, 2011
SEAT BELTS
PLEASE ADDRESS IMMEDIATELY AS A SAFETY RECALL NOTICE. _____________________________________________________________________________________ ACCORDING TO NHTSA ACTION NUMBER: EA05022 THERE WAS A SEAT BELT DEFECT INVESTIGATION REGARDING 2002 JEEP LIBERTY'S. THIS REPORT STATES THAT "A CHANGE WAS MADE TO THE TOOLING USED TO PRODUCE THE BUCKLES". __________________________________________________________________________________________________________________________________________________________________________I AM CONTACTING YOU TO REPORT THAT THE CHANGE DID NOT FIX MY 2003 JEEP LIBERTY SEAT BELT BUCKLE WHICH APPEARS TO HAVE AN IDENTICAL PROBLEM WHEREIN THE SEAT BELT BUCKLE IS FAILING TO LATCH PROPERLY AS DESCRIBED IN NHTSA ACTION NUMBER: EA05022. ____________________________________________________________________________________ I HAVE ALREADY TRIED TO CONTACT JEEP CUSTOMER RELATIONS AND MY LOCAL JEEP DEALERSHIP TO OBTAIN A RESOLUTION, BUT UNFORTUNATELY THEY WERE UNWILLING TO ASSIST. *TT __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426925September 23, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE BALL JOINTS FAILED WHILE DRIVING 30 MPH. THE FAILURE CAUSED THE CONTACT TO CRASH INTO ANOTHER VEHICLE, A CEMENT WALL AND THEN THE VEHICLE TRAVELED OVER THE OVERPASS. THE VEHICLE WAS DESTROYED AND TOWED TO A LOCAL MECHANIC. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL. THE POLICE WERE CALLED AND A REPORT WAS FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED AND OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10423908September 6, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY SPORT. THE CONTACT STATED THAT THE PASSENGER AND DRIVERS SIDE REAR WINDOW FELL DOWN INTO THE DOOR AND HE WAS UNABLE TO ROLL IT BACK UP. THE CONTACT MENTIONED THAT THE FAILURE PREVIOUSLY OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THERE WERE NO RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419162August 12, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE TWO REAR WINDOW REGULATORS HAD TO BE REPLACED AT LEAST SIX TIMES AT THE EXPENSE OF $2400 EACH TIME. THERE WERE NO RECALLS FOR THE FAILURE THEREFORE, THE VEHICLE WAS REPAIRED AT THE CONTACTS EXPENSE EACH TIME. THE MANUFACTURER WAS CONTACTED WHO STATED THERE WERE NO RECALLS AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416140July 28, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
POWER WINDOWS FAILING TO STAY UP DUE TO FAULTY REGULATORS: TWO YEARS AGO THE REAR LEFT WINDOW OF MY 2003 LIBERTY FELL INTO THE DOOR CASING. WHEN USING THE ATOMATIC BUTTONS, THE WINDOW WOULD NOT GO UP AND THE WINDOW MOTOR WOULD SIMPLY ATTEMPT TO RAISE THE WINDOW WITH NO SUCCESS. UPON TAKING IT TO THE JEEP DEALER, THEY STATED THE WINDOW REGULATOR NEEEDED TO BE REPLACED. AFTER PAYING $227.94, MY WINDOW WAS FIXED AND BACK TO NORMAL. SURPRISINGLY, A FEW MONTHS LATER, THE RIGHT WINDOW FELL WHILE DRIVING ON THE HIGHWAY (THIS IS A MAJOR SAFETY ISSUE). BACK TO THE SAME DEALERSHIP WE WENT, FOR A SECOND AND UNNECESSARY DIAGNOSTIC (THE MAINTENCE MAN SAID THIS WAS A PROBLEM HE HAD FREQUENTLY SEEN) TO DETERMINE THE REGULATOR WAS BROKEN. I PAID TO HAVE THE SECOND WINDOW FIXED AND CONTINUED TO DRIVE MY CAR. THIS WEEK, THE LEFT REAR WINDOW FELL AGAIN WHILE DRIVING DOWN THE STREET IN MY NEIGHBORHOOD (20 MPH). I CONTACTED JEEP HEADQUARTERS DIRECTLY AFTER RESEARCHING ONLINE (INCULDING THE NHTSA WEBSITE) THAT THIS IS CLEARLY NOT AN ISOLATED INCIDENT AND THEY HAVE NEGLECTED TO ADDRESS THE SAFTEY ISSUE WITH THEIR AUTOMOBILE OWNERS. THEY ARE REQUESTING THAT I TAKE MY JEEP BACK IN FOR ANOTHER DIAGNOSTIC, AND TO CONFIRM THERE HAS BEEN NO "NEGLECT" OF MAINTENANCE ON MY PART. MY JEEP HAS JUST OVER 65,000 MILES ' IT IS IN PERFECT CONDITION WITH THE EXCEPTION OF FAULTY WINDOWS. UPON INSPECTION OF THE DEALER THIS WEEK, JEEP SAYS THEY WILL DETERMINE THE NEXT STEP DEPENDING ON THE RESULTS. THIS ISSUE IS DANGEROUS FOR MULTIPLE REASONS - CHILDREN RIDING IN THE CAR, THE FRIGHTENING NOISE MADE FROM THE DROPPING WINDOW, LACK OF SECURITY WHEN PARKING THE CAR/AT A STOP, WEATHER (RAIN, HAIL, SNOW, ETC.), DRIVERS STARTLED BY THE DROP AND ATTEMPTING TO ASSESS THE SITUATION WHILE DRIVING, ETC. ACCORDING TO JEEP HEADQUARTERS VIA PHONE, THEY DISHONESTLY CLAIM TO BE UNAWARE OF THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411769July 11, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE WINDOWS ELECTRIC MOTOR WAS DEFECTIVE WHICH CAUSED THE WINDOWS TO ROLL DOWN AUTOMATICALLY WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO REIMBURSE HER FOR THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410450July 5, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V119000 (SUSPENSION:FRONT:CONTROL ARM). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE ON NATIONAL BACK ORDER. THE CONTACT WAS ALSO INFORMED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408927June 26, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JEEP LIBERTY 2003. REAR WINDOWS UP/DOWN MECHANIC BREAKS... POOR CONSTRUCTION.. IT BREAKS AND THE WINDOW FALL DOWN, LEAVING IT OPEN AND WITH KIDS ON THE BACK SIT ARE INSTANTLY EXPOSED WITH THE RISK OF PUTTING PARTS OF THEIR BODIES TO THE OUTSIDE OF THE CAR. THERE ARE THOUSANDS OF JEEP USERS COMPLAINING ON THE INTERNET... JEEP HAS NOT STEP UP TO RECALL THOSE DEFECTIVES REAR WINDOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408645June 23, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE ACTUATOR ON THE FRONT DRIVER SIDE WINDOW MALFUNCTIONED. THE WINDOW BECAME STUCK SHUT AND WOULD OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WHERE THE FAILURE WAS CONFIRMED. THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408417June 21, 2011
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A JEEP LIBERTY RENEGADE 4X4 WITH ONLY 38,000 MILES ON IT. I WAS DRIVING ON THE QUICKWAY (HWY 17 IN MIDDLETOWN, NY) WHEN MY CAR DROPPED DEAD IN THE ROAD WITH NO INDICATIONS OF ANYTHING WRONG WITH IT. IT HAD GAS IN IT, IT'S FLUIDS WERE ALL CHANGED, ETC. I FOUND OUT LATER THAT THE SPRING BROKE CAUSING THE ROCKER ARM TO DROP OUT THEREFORE CAUSING MAJOR DAMAGE TO MY VEHICLE. HAD I BEEN DRIVING IN THE PASSING LANE OR MIDDLE LANE OF THE QUICKWAY, MY SON AND I WOULD HAVE BEEN DEAD PARTICULARLY IF A SEMI WAS BEHIND US OR A MAJOR CRASH IF IN EITHER LANES. FORTUNATELY, I WAS IN THE FAR RIGHT LANE AND COULD COAST OVER TO THE RIGHT SIDE OF THE ROAD TO RELATIVE SAFETY. HOW CAN THIS HAPPEN IN A CAR WITH ONLY 38,000 MILES ON IT? THIS, IN MY OPINION IS A SAFETY DEFECT IN THE VEHICLE. CHRYSLER SHOULD BE FORCED TO RECALL THESE CARS AND FIX THEM. I CALLED THE DEALER JUST RECENTLY AND WAS TOLD THAT CHRYSLER WOULD PAY FOR PART OF THE REPAIRS IF I HAD THE OIL CHANGE RECEIPTS. MY HUSBAND DOES ALL THE MAINTENANCE ON THE VEHICLE, FOR THE MOST PART, HE DIDN'T KEEP THE RECEIPTS. ALSO, THERE ARE MAJOR COMPLAINTS ON THE INTERNET ABOUT THIS HAPPENING AND THE DEALERSHIPS ALSO KNOW ABOUT THIS DEFECT IN THE 3.7 AND 4.7 ENGINES FROM 2002 TO, I BELIEVE, 2007. SO, I AM SURE THAT CHRYSLER KNOWS ABOUT THIS. I AM READY TO TAKE THIS INFORMATION AND HEAD TO THE LOCAL NEWSPAPERS TO GET THEM TO PUT OUT THIS INFORMATION AND TO PUT PRESSURE ON CHRYSLER AND THE DEALERSHIPS. MY JEEP HAS BEEN SITTING IN THE DRIVEWAY SINCE DEC 8TH, 2010 BECAUSE I DO NOT HAVE THE MONEY TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407276June 17, 2011
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE TRAVELING 70 MPH, THE DRIVERS SIDE FRONTAL AIR BAG DEPLOYED; ALTHOUGH, A CRASH DID NOT OCCUR. THE DRIVER STATED THE AIR BAG LIGHT CAME ON AND WITHIN TWO SECONDS THE AIR BAG DEPLOYED. THE CONTACT CONFIRMED THAT THE VEHICLE DID NOT HIT ANYTHING ON THE ROAD THAT MAY HAVE CAUSED THE AIR BAG TO DEPLOY. THE CONTACT WAS ABLE TO AVOID A CRASH; HOWEVER, THE DRIVER'S NECK WAS INJURED WHEN THE SEAT BELT SUDDENLY TIGHTENED. THE CONTACTS INSURANCE COMPANY REPAIRED THE VEHICLE, BUT THE MANUFACTURER DID NOT ASSIST BECAUSE THE FAILURE WAS NOT A KNOWN PROBLEM. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 79,000. UPDATED 07/20/11*LJ UPDATED 3/20/12 *CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10407090June 16, 2011
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT THE KEY WOULD NOT TURN IN THE IGNITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE STEERING COLUMN, IGNITION SWITCH AND LOCK CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405793June 9, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
2003 JEEP LIBERTY. ENGINE STALLS WHILE DRIVING AND MANY ELECTRICAL PROBLEMS. HAVE NOTIFIED YOU BEFORE AND JUST NOTIFIED GMA AFTER SEEING JEEP TANKS BLOW. UPDATED 06/14/11 *BF UPDATED IVOQ 06/15/11 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404451June 4, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR WINDOWS ON MY 2003 JEEP LIBERTY STOPPED WORKING. THEY WOULD NOT MOVE UP OR DOWN USING THE BUTTONS. THE ONLY WAY TO KEEP THEM UP IS TO PUT TAPE ON THEM. AT FIRST THE ONLY TIME THE WINDOW WOULD COME DOWN WAS WHEN I WOULD BE DRIVING. THEN THEY WOULD NOT STAY UP AT ALL. THIS CREATED A PROBLEM WHEN IT WAS RAINING. THERE WERE TIMES WHEN MY ENTIRE BACKSEAT WAS WET BECAUSE OF THE WINDOWS FALLEN DOWN. A MECHANIC TOLD ME IT WAS THE WINDOW REGULATOR. I JUST HAD A MECHANIC REPAIR ONE OF THE WINDOWS. IT COST ME $385 DOLLARS TO GET ONE WINDOW REPAIRED. I COULD ONLY AFFORD TO GET ONE DONE, SO I STILL HAVE TAPE ON THE OTHER WINDOW. THE DEALERSHIP QUOTED ME AN ESTIMATE OF $600. ALSO, I AM CONCERNED BECAUSE OTHER OWNERS SAID THEY HAVE HAD TO CHANGE OUT THE REGULATORS MORE THAN ONCE. I WOULD NOT BE ABLE TO KEEP REPLACING THOSE REGULATORS. AND I DO HAVE THE OLD PART FROM THE ONE WINDOW THAT WAS CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400428May 10, 2011
STEERING, SUSPENSION
MY STEPDAUGHTER WAS DRIVING HER 2003 JEEP LIBERTY IN HER GRANDMOTHER'S DRIVEWAY WHEN SHE HEARD A LOUD THUNK CAUSING THE VEHICLE TO COME TO A STOP DUE TO THE DRIVER'S SIDE FRONT TIRE SEPARATING FROM THE VEHICLE. WE CHANGED THE FRONT DRIVER SIDE BALL JOINT AND CONTROL ARM DUE TO FAILURE AND TIRE SEPARATION FROM THE VEHICLE. IT WAS WELL THAT MY STEP DAUGHTER WAS NOT TRAVELLING ON THE HIGHWAY AT A FASTER RATE OF SPEED BECAUSE THAT SURELY WOULD HAVE ENDED WITH A MORE SERIOUS RESULT. I SEE THAT THERE HAVE BEEN THREE RECALLS RELATED TO THE CONTROL ARM AND BALL JOINTS. THIS PARTICULAR VEHICLE WAS PURCHASED FROM A PRIVATE INDIVIDUAL THAT ACTUALLY HAD TAKEN THE VEHICLE IN FOR THE RECALL IN 2006, BUT IT SEEMS THAT THE PROBLEM HAS NOT BEEN RESOLVED. I'M VERY MUCH CONCERNED FOR MY STEP DAUGHTER'S SAFETY WHILE OPERATING A MOTOR VEHICLE AND I HOPE THAT SOMETHING CAN BE DONE SOON TO CORRECT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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