Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10244535October 6, 2008
VISIBILITY, STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DOOR MOTOR MAKES GRINDING NOISES. THE CAUSE OF THE NOISES COULD NOT BE DETERMINED. HE DISCOVERED A METAL-RIBBED PIECE PROTRUDING FROM THE INTERIOR DOOR THAT HOUSED A CABLE. THE CONTACT TOOK THE DOOR APART AND DISCOVERED THAT THE CABLE SNAPPED FROM ITS HOUSING. THE WINDOW WAS ALSO MALFUNCTIONING. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243248September 23, 2008
ELECTRICAL SYSTEM:IGNITION
FOR A MONTH OR SO THE KEY HAD BEEN GETTING STUCK IN THE IGNITION AND YOU WOULD HAVE TO START THE CAR AND TURN IT BACK OFF TO GET THE KEY OUT. ONE NIGHT WE WERE SITTING IN CAR TRYING TO GET IT TO START. THE JEEP WOULDN'T START AND WITHIN SECONDS SMOKE WAS COMING OUT FROM THE TOP OF THE HOOD. THERE WAS 3 ADULTS IN THE JEEP AND 2 CHILDREN. WE ALL GOT OUT AND WITHIN A MINUTE THERE WAS FLAMES DROPPING FROM THE BOTTOM, THEN WITHIN THE NEXT FEW SECONDS FLAMES WERE COMING UP OVER THE HOOD. THE FIRE DEPARTMENT WAS CALLED AND THE FIRE WAS PUT OUT. WE WERE ALL SAFE BUT THE JEEP ENDED UP BEING TOTALED. I WAS TOLD THAT THE WIRES TO THE BATTERY OVERHEATED AND CAUGHT FIRE. I BELIEVE THIS WAS A RESULT OF SOMETHING TO DO WITH THE KEY GETTING STUCK IN THE IGNITION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10240129August 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SHORTLY AFTER PURCHASING MY JEEP LIBERTY 4X4 WITH 6 CYL. ENGINE AND 4-SPEED AUTOMATIC TRANSMISSION NEW, IT WOULD OCCASIONALLY EXHIBIT AN ABRUPT THUNK WHEN DOWNSHIFTING INTO FIRST GEAR AS IN COMING TO A STOP. THE LOCAL JEEP DEALER SAID IT WAS COMMON TO THE VEHICLE AND A "QUIRK." IT CONTINUED TO DO THIS OFF AND ON UNTIL I REACHED APPROXIMATELY 43,000 MILES AT WHICH TIME THE CONDITION WORSENED. NOW, IT WILL ALSO DISPLAY A LOUD THUNK AND JERK IN THE REAR FEELING AS IF YOU HAVE BEEN HIT FROM BEHIND WHEN STARTING TO MOVE FORWARD FROM A STOP IN 1ST GEAR. I KNOW I WAS NOT HIT AS THERE WAS NO ONE BEHIND ME ONE TIME AND I PULLED OVER TO CHECK ON A SECOND TIME TO BE SURE THERE WAS NO EVIDENCE OF BEING HIT. THIS HAPPENS APPROXIMATELY 2 TIMES PER WEEK, DEPENDING ON HOW OFTEN THE VEHICLE IS DRIVEN. THE FEELING IS VERY ALARMING. I CALLED ONE JEEP DEALER WHO SAID THERE WAS NOTHING THEY COULD DO UNLESS THEY CAN REPRODUCE THE SYMPTOM OR IF A WARNING LIGHT WAS ON TO READ THE ERROR CODES (NO WARNING LIGHT HAS EVER GONE ON). THE SECOND DEALER SAID THEY WOULD LOOK AT IT FOR $100, BUT COULD NOT GUARANTEE ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237107August 6, 2008
SUSPENSION:FRONT, TIRES:TREAD/BELT
MULTIPLE PROBLEMS - VEHICLE PULLS TO THE RIGHT - BAD TIRE - BALL JOINT FAILURE - FUEL MILEAGE NOT AS STATED ON DEALER STICKER - BACK WINDOW OPEN BY ITSELF - PASSENGER WINDOW REGULATOR BROKE / JUST PLASTIC TUBE / DEALER WANTS $300+ - UPPER ARMS FAILURE - MAJOR TRANSFER CASE NOISE - DEALER KONA AUTO CENTER HA ITS OWN PROBLEMS AND CANNOT TAKE CARE OF MINE/ REPLACED DEFECTIVE CLUTCH MASTER/NEVER REPLACED FIREWALL RUBBER SEAL - NOW ELECTRICAL ISSUE IN FIREWALL. BOUGHT NEW FROM KONA AUTO CENTER 2004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236995August 5, 2008
SUSPENSION:FRONT
RIGHT TIRE FELL COMPLETELY OFF WHILE DRIVING DUE TO BALL JOINT FAILURE. HAD CAR REPAIRED AND FOUND REMAINING BALL JOINTS WERE ON VERGE OF FAILURE. DAIMLER CHRYSLER COVERED LESS THAN 1/2 OF COST TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232456June 26, 2008
STEERING
NOTICED THAT ONE POWER STEERING HOSE WAS PRESSING UP AGAINST THE PLASTIC FAN SHROUD. INSPECTED THE HOSE AND FOUND THAT SHARP EDGE OF THE FAN SHROUD WAS CUTTING INTO THE HOSE. THE HOSE DEVELOPED A SMALL LEAK OF POWER STEERING FLUID. HAD CAR INTO DEALER FOR AN OIL CHANGE AND ASKED THE TECHNICIAN TO INSPECT THE HOSE. HE CONFIRMED THAT THE SHROUD HAD CUT INTO THE HOSE. THE HOSE WAS REPLACED AND CORRECTLY LOCATED AWAY FROM THE SHROUD. THIS WAS A FACTORY ERROR IN THAT THE HOSE SHOULD NOT HAD BEEN INSTALLED UP AGAINST THE PLASTIC FAN SHROUD. UNDETECTED THE END RESULT WOULD HAVE BEEN AN UNEXPECTED RUPTURE OF THE HOSE AND LOSS OF POWER STEERING FLUID,AND STEERING ABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232167June 24, 2008
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S DOORS CONTINUOUSLY LOCKED AUTOMATICALLY. THE DEALER INSTALLED TWO NEW FUSES, BUT THEY BLEW OUT IMMEDIATELY. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH), ALTHOUGH THE FAILURES WERE IDENTICAL. A COUPLE OF DAYS LATER, THE REAR HATCH FAILED TO LOCK; THEREFORE, THE VEHICLE CANNOT BE DRIVEN. THE CURRENT MILEAGE WAS 66,000 AND FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230189June 6, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 2004 JEEP LIBERTY. WHILE DRIVING 45 MPH, HE CRASHED INTO A LARGE ROCK, WHICH CAUSED THE VEHICLE TO FLIP OVER TWICE. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY. AS OF JUNE 6, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE DRIVER SUSTAINED AN INJURED NECK AND BROKEN RIBS. IN ADDITION, THE PASSENGER RECEIVED A CUT ON HER FOREHEAD. THE FAILURE AND CURRENT MILEAGES WERE 94,000
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10229473June 2, 2008
SUSPENSION:FRONT
UPPER BALL JOINT FAILURE, JEEP LIBERTY SPORT 4X4. FEBRUARY 2007, DRIVING A COUNTRY ROAD AT APPROX 40MPH, THE RIGHT FRONT OF THE VEHICLE COLLAPSED. WITH BRAKES, I STOPPED THE VEHICLE PRIOR TO COLLIDING WITH A TREE. BOTH UPPER BALL JOINTS WERE REPLACED BY JOE JACOBY JEEP IN WARRENTON, VA. BASED ON THEIR CONVERSATION WITH HIGHER HEADQUARTERS, COST TO REPAIR WAS MINE ALONE. $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229093May 28, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATORS ARE FAULTY. WITHIN THE PAST YEAR THE DRIVER-SIDE AND BACK PASSENGER WINDOWS HAVE SIMPLY DROPPED INTO THE DOOR WITHOUT WARNING. THE LAST TIME THIS OCCURRED I WAS ON THE INTERSTATE IN THUNDERSTORM AND THE WINDOW SUDDENLY DROPPED WITHOUT WARNING. I THINK THIS IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225374April 22, 2008
STEERING
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE TURNING LEFT AT 5 MPH, THE VEHICLE BEGAN SWERVING FROM LEFT TO RIGHT. THE CONTACT LOST CONTROL OF THE VEHICLE FOR FIFTEEN SECONDS, BUT THEN IT BEGAN TO DRIVE NORMALLY. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 40,446 AND FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224516April 14, 2008
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS ILLUMINATED AND DIMMED AUTOMATICALLY WHILE DRIVING VARIOUS SPEEDS. SHE TOOK THE VEHICLE TO THE DEALER FOR REPAIR AND WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIR BECAUSE THERE WERE NO RECALLS AVAILABLE. THE MANUFACTURER AGREED WITH THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 56,000. UPDATED 5/5/08 *CN UPDATED. 05/05/08*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223030April 1, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE IDLING, THE VEHICLE SKIPS AS IF IT IS NOT RECEIVING ENOUGH FUEL TO THE ENGINE. THE FAILURE HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED. THE ENGINE LIGHT ILLUMINATED AND HAS REMAINED LIT EVER SINCE. THE VEHICLE HAS STALLED ONCE. THE DEALER DIAGNOSED MISSING OR SKIPPING ON THE 5TH CYLINDER AND STATED THAT THE ENGINE HEADS FAILED. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 70,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223050April 1, 2008
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BOTH LEFT AND RIGHT UPPER BALL JOINTS HAVE FAILED AND REQUIRE REPLACEMENT. THE CONDITION WAS ORIGINALLY EVIDENT BY FRONT END SUSPENSION NOISE AND LOOSE STEERING. THE JOINTS EXHIBIT SEVERE WEAR AND CORROSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220534March 10, 2008
ENGINE AND ENGINE COOLING:ENGINE
JEEP LIBERTY 04 3.7L 4X4 ENGINE OVERHEATED ON EXPRESS WAY TOWARD PITTSBURGH. THE ENGINE COOLANT FAILED. I ATTACHED EARLIER RECALL NOTICE THAT MAY BE RELATED TO MY INCIDENT. THE ENGINE WAS NEARLY ON FIRE WHEN I PULLED OFF THE ROAD. BLACK SMOKE CAME FROM ENGINE ETC... MAKE : JEEP MODEL : LIBERTY YEAR : 2004 MANUFACTURER : DAIMLERCHRYSLER CORPORATION MFR'S REPORT DATE : JUL 02, 2004 NHTSA CAMPAIGN ID NUMBER : 04V337000 N/A NHTSA ACTION NUMBER: N/A COMPONENT: ENGINE AND ENGINE COOLING POTENTIAL NUMBER OF UNITS AFFECTED : 1600 SUMMARY: ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L ENGINES ONLY, TWO VALVE COVER STUDS MAY INTERFERE WITH THE FUEL INJECTOR AND ALTERNATOR WIRING HARNESSES. CONSEQUENCE: DAMAGE TO THE ALTERNATOR WIRING HARNESS COULD RESULT IN AN UNDER HOOD FIRE. REMEDY: DEALERS WILL ADD PROTECTIVE CAPS TO THE VALVE COVER STUDS AND RE-ROUTE THE AFFECTED WIRING HARNESS TO PROVIDE CLEARANCE. OWNER NOTIFICATION BEGAN ON JULY 19, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403. NOTES: DAIMLERCHRYSLER RECALL NO. D33. CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH 2-DOT (1-888-327-4236). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10219618February 28, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THERE ARE NO EVENTS LEADING UP TO THE PROBLEM. THAT IS THE PROBLEM. MY 2004 JEEP LIBERTY HAS A PROBLEM WITH THE WINDOWS JUST FALLING DOWN. I CAME OUT FROM WORK AND MY PASSENGER SIDE WINDOW WAS DOWN. THANK GOODNESS NO ONE STOLE ANYTHING OUT OF THE VEHICLE. WITHIN A WEEK, THE DRIVER SIDE HAS NOW FALLEN DOWN, DURING MY DRIVE TO WORK. I PURCHASED THE REPLACEMENT PARTS FROM A DEALER AND REPAIRED IT MYSELF. THE PARTS ALONE WERE ALMOST $400 FOR A PLASTIC PIECE THAT IS TEMPORARILY FIXING IT. BY THAT I MEAN, THEY HAVE NOT TRIED TO IMPROVE THE PROBLEM JUST MERELY CHARGING US TO FIX IT. I HAVE READ WHERE PEOPLE HAVE HAD THE SAME WINDOW GO OUT IN LESS THAN A WEEK, OR WALK OUT OF THEIR HOUSE AND ALL FOUR BE DOWN. THIS MAY NOT BE THE KIND OF SAFETY THAT YOU USUALLY DEAL WITH, BUT THERE HAS TO BE A REASON THIS IS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217408February 7, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE BLOWER THAT CONTROLS THE HEAT AND AIR CONDITIONER BROKE DUE TO DEFECTIVE RELAY BLOCK AND BODY COMPUTER JUNCTION BLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216760February 2, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
BRAKES ON 2004 JEEP LIBERTY LOCK UP AFTER APPROXIMATELY 15 TO 20 MILES OF TRAVEL. THIS FAILURE OF THE BRAKES HAS CAUSED THIS VEHICLE TO SLIDE ON ICY OR WET ROADWAYS POTENTIALLY CAUSING A MAJOR ACCIDENT WITH POTENTIAL INJURIES. ADDITIONALLY, THE BRAKES WILL BECOME HOT AND BEGIN TO SMOKE. THIS IS A POTENTIAL FIRE HAZARD. PROBLEM WAS CORRECTED BY DEALER REPLACING THE BRAKE MASTER CYLINDER. THE VEHICLE IN QUESTION HAD ONLY 37,111 MILES AND WAS JUST OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216666February 1, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I WOULD LIKE TO TAKE THIS OPPORTUNITY TO EXPRESS MY CONCERNS REGARDING A MALFUNCTION WITH THE WINDOW REGULATOR ON THE 2004 JEEP LIBERTY THAT I OWN. MY INITIAL COMPLAINT STARTED ON OCTOBER 29, 2007. I NOTICED WHILE I WAS DRIVING, FOR NO REASON AT ALL, THE BACK DRIVER SIDE WINDOW SLID DOWN. THERE WAS NO RECOVERY, SO I VISITED THE CHRYSLER DEALER, DARNER CHRYSLER-JEEP IN MESA, ARIZONA. I ALSO CONTACTED THE CHRYSLER CUSTOMER SERVICE AND THEY AGREED TO COMPENSATE HALF OF THE TOTAL BILL OF $304.57. THEY COMPENSATED $154.57. ABOUT A MONTH LATER, NOVEMBER 23, 2007 I HAD THE EXACT EVENT HAPPEN ONLY IT WAS THE DRIVER WINDOW THAT HAD SLID DOWN. I REPEATED MY VISIT TO THE DEALER AND CALLED CHRYSLER TO ASK FOR THEIR ASSISTANCE. THEY AGREED THIS TIME TO PAY FOR THE LABOR OF $147.00. I WAS RESPONSIBLE FOR $162.89. I NOW HAVE A THIRD WINDOW WITH THE SAME EXACT PROBLEM THAT I DISCOVERED YESTERDAY, JANUARY 31, 2008. I CALLED CHRYSLER AND EXPRESSED MY CONCERNS WITH THESE NUMEROUS EVENTS AND THEY TOLD ME THAT THEY COULD NOT ASSIST ME THIS TIME AS THIS IS THE THIRD EVENT. ALTHOUGH THE CHRYSLER CORPORATION AND THE DEALER ARE BOTH AWARE OF THE NUMEROUS REPLACEMENTS THAT HAVE BEEN DONE FOR NOT ONLY ME BUT FOR MANY PEOPLE WHO OWN THE 2004 JEEP LIBERTY, THEY ARE NOT WILLING TO ASSIST ME IN ANY COMPENSATION FOR THE THIRD INSTANCE OR SEEM TO HAVE CONCERN FOR THE SAFETY OF THEIR CUSTOMERS. I HAVE RESEARCHED THIS PROBLEM AND FOUND OUT THAT THERE ARE MANY PEOPLE ACROSS THE U.S. THAT HAVE EXPERIENCED THEIR WINDOW DROPPING DOWN AS A RESULT OF A DEFECTIVE REGULATOR. I FOUND NO CURRENT RECALL AT THE CURRENT TIME. I AM VERY CONCERNED THAT THIS IS A MAJOR SAFETY AND SECURITY ISSUE THAT COULD CAUSE HARM TO THE PASSENGERS AND THE DRIVERS OF THIS VEHICLE. I AM ASKING FOR YOUR ASSISTANCE IN FORCING A RECALL FOR THIS PART IN THIS PARTICULAR VEHICLE. I UNDERSTAND THAT YOU MUST RECEIVE A LARGE AMOUNT OF REQUEST, BUT I WOULD APPRECIATE PROMPT ATTENTION IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215608January 22, 2008
SUSPENSION, ENGINE AND ENGINE COOLING
I HAVE A 2004 JEEP LIBERTY AND I HAVE HAD THIS FRONT END SHAKING WHEN YOU GET UP TO 40 PLUS MPH AND THE FRONT TIRES SEEMS TO DRAG. I HAVE TAKEN MY CAR TO A CHRYSLER DEALER SHIP BUT THE PROBLEM WAS NOT REPAIRED BUT THE FLUSHED THE RADIATOR, CHANGED THE OIL AND CHARGED ME $372.00 AND I HAVE NOT FOUND OUT WHAT THE PROBLEM IS WITH THIS 2004 JEEP LIBERTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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