Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10416623August 2, 2011
SUSPENSION:REAR
WHILE TRAVELING ON A CURVY STATE ROUTE, I NOTICED THAT MY JEEP WASN'T HANDLING THE TURNS QUITE AS WELL AS NORMAL. ONCE I ARRIVED IN TOWN, I MADE A STOP AT A TRAFFIC LIGHT AND WHEN I BEGAN TO MOVE AGAIN, I NOTICED A VERY LOUD GRINDING SOUND NEAR MY PASSENGER SIDE REAR TIRE AND FELT MY VEHICLE BEGIN TO FISHTAIL AS I ACCELERATED MORE. FORTUNATELY, I WAS ABLE TO SAFELY COME TO A STOP IN A RESTAURANT PARKING LOT AND INSPECT THE VEHICLE. AT THAT TIME I NOTICED A RUSTED PIECE OF METAL THAT HAD SEPARATED ITSELF FROM THE FRAME AND SWAY BAR. I ALSO INSPECTED THE OTHER SIDE, AND OBSERVED OBVIOUS AND EXCESSIVE CORROSION ON THE OPPOSITE SIDE AS WELL. HAD THE COMPLETE SEPARATION OF THIS PART HAPPENED WHILE I WAS DRIVING ON THE CURVY ROADS OR ON AN INTERSTATE AT HIGHWAY SPEEDS, IT WITHOUT A DOUBT WOULD HAVE CAUSED SEVERE VEHICLE DAMAGE AND HAD MAJOR POTENTIAL FOR DRIVER AND PASSENGER INJURY OR EVEN LOSS OF LIFE. FORTUNATELY, THE WORST CASE SCENARIO DIDN'T HAPPEN,BUT, I AM STILL LEFT WITHOUT TRANSPORTATION, AS THIS WAS MY ONLY VEHICLE. THIS VEHICLE HAD TO BE TOWED ON A FLAT BED TOW TRUCK AND IS STILL AWAITING REPAIR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416635August 2, 2011
SUSPENSION:FRONT
HAD BEEN DRIVING AND HEAR SQUEAKING/CREAKING WHEN TURNING THE VEHICLE. EVERY ONCE IN AWHILE, I WOULD FEEL THE VEHICLE SLIP ON A TURN. ONE MORNING WHEN I WAS DRIVING TO WORK; AS I ENTERED THE PARKING LOT, I HEARD A LOUD POP ON THE DRIVER'S SIDE FOLLOWED BY A HARSH GRINDING. I WAS ABLE TO PULL INTO A PARKING SPOT, BUT IT IS CLEAR THAT THE VEHICLE IS NOT DRIVABLE. I WAS GOING NO MORE THAN 5MPH WHEN THIS OCCURRED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411754July 11, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY LIMITED. THE CONTACT STATED THE NUMBER FIVE VALVE IN THE ENGINE FAILED AND MISFIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE COIL WIRES, SPARK PLUGS, FUEL INJECTOR, AN EJECTION PULSE TEST AND THE HEAD GASKET. THE VEHICLE WAS REPAIRED AND IT WAS STILL SHAKING AND FAILED TO ACCELERATE BEYOND A 10 MILE RADIUS. THE MANUFACTURER STATED THERE WERE NO RECALLS OR WARRANTIES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410501July 5, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE FRONT PASSENGER AND DRIVER SIDE AUTOMATIC WINDOW REGULATOR FAILED. THE REAR DRIVER'S SIDE WINDOW REGULATOR ALSO FAILED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WINDOW REGULATOR WAS REPLACED FOR EACH FAILURE AT DIFFERENT TIMES. MOST RECENT THE REAR DRIVER'S SIDE WINDOW REGULATOR FAILED FOR THE SECOND TIME AND HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE ASSISTANCE FOR THE CONTINUOUS MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409180June 28, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2004 JEEP LIBERTY. ON JUNE 7, 2011 THE PASSENGER REAR WINDOW JUST FELL DOWN INSIDE THE DOOR. OUR EXTENDED WARRANTY DOESN'T COVER REPLACING WINDOW REGULATORS. THAT COST $300 TO REPAIR. THEN, ON JUNE 27, 2011 THE PASSENGER FRONT WINDOW JUST FELL DOWN INSIDE THE DOOR. IT IS IN THE REPAIR SHOP AND IT WILL COST ANOTHER $300 TO BE REPAIRED. THE DRIVER SIDE WINDOW REGULATOR IS ALSO ABOUT TO BREAK. WHEN I PUT THE WINDOW DOWN THE WHOLE INSIDE DOOR PANEL EXPANDS AND THE REPAIR SHOP SAID IT'S ABOUT TO BREAK. I THINK ITS A BIG SAFETY HAZARD IF MY WINDOWS JUST FALL DOWN INSIDE THE DOOR ESPECIALLY WHEN I'M DRIVING AND HAVE SMALL CHILDREN IN THE CAR AND WEATHER CONDITIONS. ALSO, WHEN THE WINDOW FALLS INSIDE THE DOOR IT MAKES A LOUD NOISE WHICH IS A DISTRACTION FROM THE DRIVER. THERE NEEDS TO BE A RECALL BECAUSE MY REPAIR GUY SAID THAT THESE REGULATORS HAVE TO BE REPLACED QUITE OFTEN AT $300 A POP!!! I AM NOT A SATISFIED CUSTOMER WHAT SO EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409668June 25, 2011
SUSPENSION
THE REAR TRAIL ARM RUSTED THROUGH AND FRACTURED MAKING THE JEEP NEARLY IMPOSSIBLE TO CONTROL. I HAD TO CALL A TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407325June 17, 2011
VISIBILITY
JEEP LIBERTY 2004. THE WINDOW REGULATOR OF THE REAR DRIVER'S SIDE WINDOW HAS NOW BROKEN THREE TIMES IN THE LAST FOUR YEARS. I HAVE USED THAT WINDOW LESS THAN TEN TIMES DURING THE OWNERSHIP OF THE VEHICLE. THE WINDOW REGULATOR WILL SIMPLY BREAK WITHOUT WARNING, CAUSING THE WINDOW TO FALL. THIS IS A DANGER TO THE UNSUSPECTING DRIVER AND ANY POTENTIAL PASSENGERS; NOT TO MENTION IF THIS OCCURRED IN THE COLD OF WINTER. THIS IS A DEFECTIVE PRODUCT WITH THIS OCCURRENCE HAPPENING TO THOUSANDS OF OTHER INDIVIDUALS. THE CAR CANNOT BE PROPERLY SECURED AS THE WINDOW WILL NOT STAY IN THE UPRIGHT POSITION AND WILL OPEN COMPLETELY ON ITS OWN. IT IS A SAFETY HAZARD AS YOU CANNOT HAVE A CHILD IN THE REAR OF THE CAR. THIS PART NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10407108June 16, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATORS HAVE BEEN REPAIRED 9 TIMES ON MY VEHICLE. PLEASE CONTACT MACK MASSEY JEPP IN EL PASO AND BILL LUKE JEEP IN PHOENIX FOR DETAILS. THIS HAS BEEN ONGOING THING SINCE 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406863June 14, 2011
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REAR DRIVERS SIDE WINDOW REGULATOR NEEDS REPLACEMENT AS IT IS DEFECTIVE. THE EXTENDED WARRANTY NOR THE DEALERSHIP WILL COVER THIS VERY COMMON DEFECT WHICH WILL COST ME $450. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406136June 13, 2011
EXTERIOR LIGHTING
I OWN A JEEP LIBERTY 2004 LIGHTS FLICKER ON AND OFF SPORADICALLY HAPPENS ABOUT TWO TIMES A WEEK. MOST TIMES IT TENDS TO HAPPEN EITHER RAINY OR HUMID DAYS (IE: EARLY MORNING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404137June 2, 2011
VISIBILITY
2004 JEEP LIBERTY ~ THE PASSENGER SIDE WINDOW REGULATOR FAILED AND THE WINDOWS DROPPED. WINDOW HAD TO BE TAPED TO THE DOOR FRAME UNTIL WE COULD GET IT TO THE DEALERSHIP. JEEP IS AWARE OF THIS PROBLEM BUT FAILS TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402801May 26, 2011
VISIBILITY
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 70 MPH, THE DRIVER SIDE WINDOW FELL DOWN AND COULD NOT BE CLOSED. THE DEALERS DIAGNOSIS DETERMINED THAT THE REGULATOR WAS DEFECTIVE. THE TWO REAR PASSENGER AND DRIVER SIDE WINDOWS WERE REPAIRED NUMEROUS TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402048May 19, 2011
SUSPENSION:REAR
LOSS OF CONTROL OF 2004 JEEP LIBERTY LIMITED DUE TO FAILURE OF LOWER TRAILING ARM. LOWER TRAILING ARM SNAPPED DUE TO CORROSION ACCORDING TO REPAIR SHOP. THE VEHICLE WAS BEING DRIVEN AT ABOUT 30MPH ON RURAL BACK ROAD ON STRAIGHT SECTION. JEEP VEERED BACK AND FORTH WILDLY UNTIL WAS ABLE TO STOP. BOTH REAR LOWER TRAILING ARMS WERE REPLACED, THE BROKEN ONE AND THE OTHER ONE WHICH WAS ALSO BADLY CORRODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399107May 4, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I'M WORKING IN A BIG CITY AND PARK MY CAR ALL DAY IN A OPEN PARKING LOT. THE LEFT REAR WINDOW OF MY CAR WAS OPEN, NOT SURE IF IT WAS OPEN ALL DAY.. FOR RIGHT NOW IM DUCK TAPING THAT WINDOW FROM THE INSIDE, NOTHING HAS BEEN DONE YET WAITING TO ORDER AND HAVE IT FIXED, PART ALONE WILL COST AT LEAST $ 150.00 AND THEN REPAIR COST????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399136May 4, 2011
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE DRIVER THOUGHT THAT SHE HAD A FLAT TIRE, BUT CONTINUED TO DRIVE. THE DRIVER INSPECTED THE VEHICLE AND NOTICED THAT THE REAR DRIVERS SIDE CONTROL ARM HAD FRACTURED. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THERE WAS NO RECALL FOR THAT COMPONENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397413April 25, 2011
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY LIMITED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A LOUD POPPING NOISE WHILE THE VEHICLE WAS IDLE. AS THE CONTACT ACCELERATED TO 20 MPH, SHE REALIZED SHE HAD LITTLE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST AND CONFIRMED THAT THE REAR CONTROL ARM WAS RUSTED AND FRACTURED. THE VEHICLE WAS REPAIRED AND THE DEALER ADVISED THAT THE PASSENGER SIDE CONTROL ARM WAS ALSO RUSTED AND COULD FRACTURE AT ANY TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE CURRENT MILEAGE WAS 61,000 AND THE FAILURE MILEAGE WAS 60,000. UPDATED 06/24/11 *BF UPDATED 1/18/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397691April 19, 2011
VISIBILITY
I'VE NOW REPLACED TWO WINDOW REGULATORS...WELL, NOT EXACTLY THE WHOLE THING. AFTER DOING MY RESEARCH I FOUND A PERSON THAT FABRICATES THE VINYL PLASTIC PIECE THAT IS ALWAYS UNDER STRAIN THAT LITERALLY SUPPORTS THE WINDOW OUT OF .... METAL! (GENIUS). I'VE PURCHASED ONE FOR ALL THE WINDOWS AND AM INSTALLING THEM AS NEEDED. WHO IN THEIR RIGHT MIND WOULD THINK THAT LITTLE PIECE OF PLASTIC IS GOING TO WITHSTAND THE TEST OF TIME? THIS WAS A VERY VERY POOR ENGINEERING SOLUTION. A SOFT MATERIAL LIKE THAT SHOULD NOT BE PUT UNDER CONSTANT STRAIN OF PULL AND WEIGHT. THIS IS TRULY A FAUX PAS ON CHRYSLERS' BEHALF. IT'S LIKE THE PART WAS DEPLOYED TO ENSURE CONSTANT INCOME DUE TO REPAIR! I'VE READ HUNDREDS AND GLANCED AT THOUSANDS OF ISSUES REGARDING THIS DESIGN AND PART. I AM JUST BESIDE MYSELF FROM THE MANUFACTURERS LACK OF RESPONSE. SHAME ON YOU JEEP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397692April 19, 2011
STEERING
VEHICLE STARTED MAKING CRUNCHING NOISES WHEN GOING OVER BUMPS (DIPS, SPEED BUMPS/HUMPS, RAILROAD TRACKS) ISSUE WASN'T CONSTANT, TENDED TO HAPPEN IN THE EARLY MORNINGS OR LATE NIGHTS WHEN THE WEATHER WAS COLDER. TOOK THE VEHICLE TO A COUPLE OF MECHANICS WITH NO FINDINGS. OVER TIME (02/01/2011) THE VEHICLE STARTED MAKING A 'WHINING' NOISE WHEN I MAKE SHARP RIGHT HAND TURNS, AGAIN NOT EVERY SHARP RIGHT HAND TURN RECREATES THE NOISE. I SUSPECTED POWER STEERING AND OR BUSHINGS COULD BE AN ISSUE. TODAY, 04/19/2011, VEHICLE IS IN SHOP FOR NEW TIRES AND AN OIL CHANGE AND AN INVESTIGATION INTO MY COMPLAINTS/SUSPICIONS. IT'S BEEN DISCOVERED THAT THERE IS A LEAK IN MY POWER STEERING PRESSURE LINE AND ISSUES WITH MY RACK AND PINION. ON A SIDE NOTE, IT'S ALSO TIME TO REPLACE MY STRUTS AND SHOCKS, HOWEVER THIS IS NOT PART OF THE ISSUE I'VE BEEN EXPERIENCING, ACCORDING TO THE MECHANIC. IT WAS ALSO BROUGHT TO MY ATTENTION THAT RACK AND PINION ISSUES AS WELL AS POWER STEERING PRESSURE LINE LEAKAGE ISSUES ARE VERY COMMON WITH THIS YEAR/MAKE/MODEL. FUNNILY ENOUGH, AFTER LOTS OF RESEARCH AND MANY PHONE CALLS TO SEVERAL OTHER MECHANICS, THE PS PRESSURE LINE ISSUE CAN BE FIXED BUT WILL MOST LIKELY REOCCUR DUE TO THE HOSE NOT BEING ABLE TO HANDLE THE CONSTANT WORKING PRESSURE OF 3000 PSI. IT SEEMS I WILL NOW BE LOOKING FOR ANOTHER PART FOR MY JEEP THAT IS BEING FABRICATED BY AN INNOVATIVE INDIVIDUAL THAT CAN DO THE JOB THAT JEEP CAN'T SEEM TO FIGURE OUT. (YOUR WINDOW REGULATORS NEED TO BE RE-ENGINEERED AS WELL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395497April 11, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING DOWN THE HIGHWAY, THE REAR DRIVER-SIDE WINDOW BEGAN TO OPEN OF ITS OWN ACCORD. TRYING TO STOP THE WINDOW FROM LOWERING FURTHER USING THE CONTROL BUTTON ON THE CONSOLE DID NOTHING BUT MAKE A TERRIBLE GRINDING NOISE INSIDE THE DOOR. WITHIN FIVE MILES OF DRIVING, THE WINDOW GLASS HAD DISAPPEARED INTO THE DOOR PANEL. THIS HAS HAPPENED TWICE NOW. THE FIRST TIME WAS A YEAR AGO, MID-APRIL 2010, ALSO WHILE DRIVING ON THE HIGHWAY. THIS YEAR IT HAPPENED TO THE SAME WINDOW AGAIN, MID-APRIL 2011, WHICH MEANS THE REPLACEMENT PARTS FAILED, TOO. THE WIND IN THE CAR WAS AWFUL, NOT TO MENTION THE COLD! IT CERTAINLY MADE FOR A NOISY, FREEZING, AND UNCOMFORTABLE DRIVE. WHEN I ARRIVED AT MY DESTINATION, I HAD ABSOLUTELY NO WAY TO CLOSE UP MY CAR, SINCE THE WINDOW GLASS HAD DISAPPEARED INTO THE DOOR. I WAS VERY AFRAID SOMEONE WOULD STEAL MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393653March 29, 2011
UNKNOWN OR OTHER
2004 JEEP LIBERTY SECOND REPLACEMENT OF A REAR WINDOW REGULATOR/MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty