Jeep Liberty Complaints (2003)

1,352 consumer complaints on file.

#10547135October 7, 2013
AIR BAGS
THIS IS MY SECOND COMPLAINT REGARDING THE RECALL ON MY JEEP LIBERTY 2003. THE AIRBAG LIGHT STARTED COMING ON WHILE I WAS DRIVING. IT WOULD LATER GO OFF. SOMETIMES IT COMES ON WHILE DRIVING AT A STEADY SPEED. OTHER TIMES IT COMES ON WHILE THE VEHICLE IS STOPPED AT A LIGHT. BRAKING DOES NOT SEEM TO HAVE AN IMPACT ON IT. I FIRST REPORTED THIS TO THE DEALER IN NOVEMBER 2012. THEY SAID NOT TO WORRY. I RECEIVED THE FIRST RECALL NOTICE IN MARCH 2013 AND A SECOND ONE ARRIVED THE FIRST WEEK OF OCTOBER 2013. TO DATE I HAVE MADE MULTIPLE PHONE CALLS TO THE LOCAL JEEP DEALER SERVICE DEPARTMENT AS WELL AS 3 VISITS. AT ONE VISIT THEY FINALLY ACTUALLY LOOKED AT THE CAR AND CONFIRMED IT NEEDS TO BE FIXED. TODAY I SPOKE WITH THE CHRYSLER RECALL GROUP ASSISTANCE 800 NUMBER. FIRST THEY AGREED TO HELP ME GET THE DEALER TO HONOR THE RECALL. HOWEVER, BY THE END OF THE CALL I WAS TOLD THAT CHRYSLER STILL DOES NOT HAVE THE PART NEEDED TO FIX MY VEHICLE. I WAS ALSO TOLD THAT CHRYSLER DOES NOT SEE THIS AS A HIGH RISK. NOW I AM CERTAIN THAT THERE ARE HIGHER RISKS OUT THERE AND I UNDERSTAND THAT CORPORATIONS "PLAY THE NUMBERS" WHEN THEY DECIDE WHAT TO DO. BUT IN THE LONG RUN, IF MY AIR BAG DEPLOYS UNEXPECTEDLY WHILE I AM DRIVING ON THE EXPRESSWAY AT 75 MPH I, MY PASSENGERS, AND SURROUNDING MOTORISTS ARE THE ONES WHO WILL PAY THE PRICE OF THIS DECISION. KEEP IN MIND THAT IT HAS ALREADY BEEN CONFIRMED BY THE LOCAL CHRYSLER SERVICE DEPARTMENT THAT MY AIR BAG IS DEFECTIVE. IT COULD DEPLOY WITHOUT WARNING AT ANY TIME THAT I AM DRIVING. IT IS NOT RELATED TO BRAKING, SPEED, DISTANCE TRAVELED, OR ANYTHING THAT I CAN PINPOINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546728October 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH THE FRONT DRIVERS SIDE WHEEL DETACHED FROM THE VEHICLE ONTO THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO INFORMED THAT THE BALL JOINT SEPARATED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THE PART WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 126,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546730October 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT SHE WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546771October 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE EXHIBITED AN ABNORMAL BANGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS INFORMED THAT THE UPPER CONTROL ARM AND UPPER BALL JOINT SUFFERED FROM SEVERE CORROSION. THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER TO SEE IF THE VEHICLE COULD BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE VEHICLE WAS TAKEN TO A DEALER AND THE DIAGNOSIS WAS CONFIRMED HOWEVER, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 31,329. ..UPDATED 12-05-13 *BF UPDATED 12/9/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546561October 2, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BLINK ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 102,000. UPDATED 12/04/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545995September 28, 2013
AIR BAGS
I RECEIVED A SAFETY RECALL FOR M35/NHTSA 12V-527 (AIRBAG SYSTEM RECALL) THE WEEK OF SEPT 23,2013. I CONTACTED FIRKINS CHRYSLER/JEEP MOTORS, BRADENTON, FLORIDA TO ASK FOR A SCHEDULED APPOINTMENT. THEY DID NOT HAVE THE PART AND I WAS TOLD TO WAIT UNTIL I RECEIVED A SECOND LETTER FROM CHRYSLER GROUP LLC LATER ON. THEY DID NOT OFFER TO ORDER THE PARTS NOR DID THEY GIVE ME ANY SATISFACTION. I IMMEDIATELY CONTACTED SUNSET DODGE CHRYSLER JEEP MOTORS IN SARASOTA, FLORIDA FOR ASSISTANCE WITH THIS AIRBAG MATTER. I WAS GREETING PLEASANTLY AND ASKED WHEN I WANTED TO SCHEDULE AN APPOINTMENT. I TOOK MY JEEP IN FOR REPAIR ON FRIDAY SEPT 27, 2013 AND THE SERVICE WAS COMPLETED IN ONE HOUR. I WAS VERY SATISFIED AND PLEASED WITH THE COURTEOUS SERVICE. I DOUBT THAT I WILL CALL FIRKINS MOTORS IF I EVER NEED SERVICE ON MY JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545661September 27, 2013
UNKNOWN OR OTHER
I BOUGHT A USED 2003 JEEP LIBERTY SPORT AND AFTER 1 MONTH I HAD IT AT THE SHOP WHERE MY MECHANIC DISCOVERED THE PROBLEM AS A SAFETY RECALL FROM THE FACTORY, I WAS THEN REFERRED TO THE LOCAL DODGE /JEEP DEALERSHIP WHERE MY CAR WAS STATED AS "UNSAFE" TO DRIVE. I DROPPED THE CAR OFF THINKING I WOULD HAVE IT BACK WITHIN 2 DAYS MAXIMUM, AFTER ALMOST 1 WEEK I CALLED AND REQUESTED A RENTAL OR LOANER VEHICLE AND WAS INFORMED BY THE SERVICE TECHNICIANS THAT THEY DO NOT OFFER SUCH SERVICE, AS WELL AS THEY HAVE NO IDEA WHEN THEY WILL GET THE PARTS TO FIX MY VEHICLE SO THEY HAVE MY CAR AND I HAVE NOTHING TO DRIVE. I THEN CONTACTED CHRYSLER LLC MYSELF AND REQUESTED THEY PROVIDE A RENTAL SINCE MINE WAS IN FOR SAFETY RECALLS. THEY AT FIRST REFUSED STATING THAT IT IS BECAUSE I AM THE 3RD OWNER OF THE VEHICLE, ONCE I ARGUE THE FACT THAT IT SHOULDN'T MATTER SINCE IT IS A SAFETY ISSUE NOT SOMETHING I DID, THEY SHOULD STILL BE RESPONSIBLE THEY FINALLY DECIDE TO SUPPLY A RENTAL BY END OF THE DAY (9/25/13). I WENT UP TO ENTERPRISE TO WAIT FOR A CAR AND WHILE I WAS THERE WAITING I GET INFORMED THAT CHRYSLER HAS CHANGED THEIR MIND AND THIS TIME DUE TO THE VEHICLE NOT BEING UNDER WARRANTY, AGAIN SOMETHING THAT SHOULDN'T MATTER AS IT IS A SAFETY RECALL. SO AT THIS POINT I AM A SINGLE MOM WITH 4 CHILDREN AND I HAVE NO VEHICLE TO CARE FOR THEM AND NO TIME FRAME AS TO WHEN I WILL HAVE MINE BACK. IS THERE ANY WAY I CAN GET SOME ASSISTANCE WITH THIS? I FEEL THAT SINCE IT IS THEIR VEHICLE AND IT IS A FACTORY RECALL THEY SHOULD BE RESPONSIBLE FOR PROVIDING ALTERNATE TRANSPORTATION UNTIL THE WORK ON MINE IS COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545594September 26, 2013
EXTERIOR LIGHTING
HEADLIGHTS GOING OFF FOR NO REASON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545367September 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545086September 24, 2013
AIR BAGS
FRONT END COLLISION WITH A DRIVER CITED FOR IMPROPER LEFT HAND TURN/FAILURE TO YIELD. OUR CAR IS CLASSIFIED AS A TOTAL LOSS. NEITHER THE DRIVER SIDE OR PASSENGER SIDE AIR BAGS DEPLOYED RESULTING IS SERIOUS INJURY TO THE DRIVER - JAW BROKEN IN 2 PLACES. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10545089September 24, 2013
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
JUST GOT ANOTHER RECALL NOTICE..SAFETY RECALL..M35/NHTSA 12V-527 OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT THIS IS ONE OF MANY RECALLS..WITH NO PARTS AVAILABLE..HOW MANY RECALLS WILL IT TAKE TO RECALL THIS DANGEROUS CHRYSLER.. HOW MANY ACCIDENTS, DEATHS..MONEY SPENT FOR A LEMON..TELL DAN REED..I HAVE NOTIFIED THE PROPER HIGHER UPS..MAYBE THEY CAN HANDLE THIS..SINCE YOUR DEPT. CANNOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545159September 24, 2013
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE CRANKSHAFT SENSOR, CAMSHAFT SENSOR AND FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 194,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544563September 20, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT YET AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542650September 9, 2013
AIR BAGS
SINCE THE SPRING OF 2012 MY AIR BAG LIGHT HAS BEEN COMING ON AT ODD TIMES. SOMETIMES IT IS DURING BRAKING AND SOMETIMES IT IS NOT. I CONTACTED THE DEALER AND THEY SAID THERE WAS NO DANGER AND NO RECALL. EARLIER THIS YEAR I RECEIVED A RECALL NOTICE FROM THE CHRYSLER GROUP. SAFETY RECALL M35/NHTSA 12V-527. MY FIRST CALL TO THE DEALER WAS IN FEBRUARY OR MARCH AND I WAS TOLD THEY DIDN'T HAVE THE PARTS AND ASKED ME TO CALL BACK IN APRIL. SINCE THEN I HAVE TAKEN MAY CAR OVER AT LEAST 3 TIMES. THE SERVICE MANAGER, [XXX], INSISTED THAT I HAD TO ARRIVE NO LATER THAN 7:30 AM ON A MONDAY MORNING. HE REFUSED TO GIVE ME ANY OTHER APPOINTMENT TIME. AT THE 3RD VISIT THEY FINALLY LOOKED AT MY JEEP AND CONFIRMED THERE IS AN ISSUE WITH THE AIR BAG. TO DATE THEY HAVE STILL NOT FIXED IT. EVERY TIME I CALL I GET THE SAME ANSWER, "WE DON'T HAVE THE PART YET. WE WILL CALL YOU WHEN WE DO." I ASKED IF I SHOULD GO TO ANOTHER DEALER IN A DIFFERENT CITY, BUT HE STATED THAT THEY DON'T HAVE THE PARTS EITHER. I HAVE ALSO CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER LISTED IN THE RECALL NOTICE ONLY TO BE ON HOLD FOR A VERY LONG TIME AND THEN GET DISCONNECTED WITHOUT EVER SPEAKING TO ANYONE. MY AIR BAG LIGHT CONTINUES TO COME ON AT ODD TIMES. I AM CONCERNED THAT IT WILL DEPLOY WHEN I AM NOT EXPECTING IT. CAN YOU HELP ME GET MY CAR FIXED? THE DEALERSHIP IN QUESTION IS DODGE CITY OF MCKINNEY TEXAS LOCATED AT 700 S. CENTRAL EXPRESSWAY, MCKINNEY, TX 75070. THE SERVICE MANAGER IS [XXX]. HE IS THE ONLY ONE I HAVE SPOKEN WITH AS THE OTHERS IN THE OFFICE REFER ME TO HIM AND SAY HE IS THE ONLY ONE WHO CAN ASSIST ME WITH A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538307September 1, 2013
AIR BAGS
MY HUSBAND MADE A LEFT TURN OUT OF OUR COMPLEX AND LESS THAN A .5 MILES; DRIVER AND PASSENGER AIRBAG DEPLOYED WITHOUT ANY WARNING. THANK GOODNESS THERE WERE NO FATALITIES. MY SPOUSE BECAME REALLY SICK, HAD A REALLY BAD ASTHMA ATTACK, BURNS TO HIS RIGHT ARM, AND PROBLEMS HEARING. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10537989August 29, 2013
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
MY VEHICLE HAS A RECALL ON THE AIR BAGS AND THE VEHICLE CAN NOT BE CORRECTED. I WAS TOLD THE JEEP DEALERSHIPS DO NOT HAVE THE PARTS TO FIX IT. ALSO, THE PCM COMPONENT OF MY VEHICLE NEEDS TO BE REPLACED AND THE CHRYSLER DEALERSHIP HAS DISCONTINUED THE PART, AN AFTERMARKET PART CAN NOT BE FOUND AND NONE ARE ON BACK ORDER. MY VEHICLE IS STILL UNDER WARRANTY AND THE WARRANTY DEPARTMENT IS SENDING THE PCM TO HAVE THE PART REFURBISHED BUT WILL NOT GUARANTEE THE PART. MY CONCERN IS THE CARS SAFETY IS NOT GUARANTEED DUE TO THE RECALL ON AIRBAGS AND THE PCM IS THE MAIN COMPUTER PART FOR THE CAR, IF IT CAN NOT BE GUARANTEED TO BE SAFE AND RUNNING WHAT ARE MY OPTIONS? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537210August 26, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, SHE APPROACHED A TRAFFIC STOP SIGNAL AND THE VEHICLE UNEXPECTEDLY LUNGED FORWARD UPON ENGAGING THE BRAKE PEDAL. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536651August 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED TO HOWEVER, THE VEHICLE INSTEAD ACCELERATED. THE CONTACT HAD TO COAST ONTO THE ROAD SHOULDER TO BRING THE VEHICLE TO STOP, BUT THE ENGINE CONTINUED REV. THE CONTACT PLACED THE GEAR IN PARK AND TURNED THE ENGINE OFF. THE VEHICLE WAS TAKEN TO THE DEALER, WHO TEST DROVE THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536669August 22, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT SHE HAD BEEN WAITING OVER A YEAR FOR THE PARTS NEEDED TO COMPLETE THE SERVICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536297August 20, 2013
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT WAS DRIVING 15 MPH AND ATTEMPTING A RIGHT TURN WHEN THE VEHICLE BEGAN TO ACCELERATE WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP UNTIL HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND HAD NOT BEEN REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. UPDATED 10/17/13*LJ
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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