Jeep Liberty Complaints (2002)

1,808 consumer complaints on file.

#10637256September 18, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633755September 16, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT RECEIVED A SECOND NOTIFICATION HOWEVER THE PART WAS STILL NOT AVAILABLE FOR THE REMEDY. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632819September 12, 2014
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TRAVELING AT ANY SPEED, THE FRONT END OF THE VEHICLE WOULD VIBRATE SEVERELY AND THE LOWER CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 03V460000 (SUSPENSION) AND 06V288000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632187September 10, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN FEBRUARY OF 2014. THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE CONTACTED ON NUMEROUS OCCASIONS, WHO INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED TIME FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631745September 9, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THERE WAS NO ESTIMATED TIME PROVIDED REGARDING WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631917September 9, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631482September 8, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631612September 8, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE FOR MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/2014*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE RECALL. UPDATED 4/21/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631188September 5, 2014
FUEL/PROPULSION SYSTEM
WE HAVE BEEN WAITING MONTHS NOW TO REMEDY THIS RECALL FOR A FUEL TANK ISSUE WHERE IT CAN EXPLODE. THIS IS RIDICULOUS. EVERY TIME WE GO THEY ALWAYS SAY THEY DON'T HAVE THE PART. EXPRESSWAY JEEP IN MT VERNON, IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630724September 4, 2014
ENGINE
THIS WAS MY PRIMARY (AND ONLY) TRANSPORTATION AND THE JEEP RAN AS NORMAL ON 06/19/2014, NO PROBLEMS OR NOISES. I CRANKED IT UP ON THE MORNING OF 06/20/2013 AND THE MOTOR WAS KNOCKING LIKE CRAZY. I TOOK IT TO AN INDEPENDENT REPAIR SHOP AND LET THEM LISTEN TO THE NOISE. I WAS ADVISED THAT 1ST, THE NOISE SOUNDED LIKE THE ROCKER ARM OR BEADS AND THIS IS NOT THE FIRST JEEP LIBERTY THEY HAVE SEEN WITH THIS PROBLEM AND 2ND IT WAS NOT SAFE FOR ME TO BE DRIVING THE JEEP WITH THIS PROBLEM AS THE ENGINE COULD POSSIBLY FAIL CAUSING A CRASH AND 3RD I WILL HAVE TO BUY A NEW MOTOR FOR THIS VEHICLE WHICH IS AROUND $2,000.00 AND UP FOR A REBUILT ENGINE OR $6,000.00 AND UP FOR A NEW ONE. I WAS STILL MAKING PAYMENTS ON THIS VEHICLE AND DIDN'T HAVE THIS TYPE OF $$ JUST LYING AROUND SO IT HAS BEEN SITTING IN MY DRIVEWAY FOR OVER A YEAR. FROM MY RESEARCH ONLINE, THERE ARE NUMEROUS CONSUMERS WHO HAVE HAD THIS SAME ENGINE PROBLEM YET CHRYSLER HAS NOT BEEN MADE TO RECALL THERE ENGINE FOR DEFECTIVE PARTS. ON BEHALF OF JEEP LIBERTY OWNERS THAT HAVE HAD TO FACE THIS HUGE PROBLEM, I AM REQUESTING THAT THIS ISSUE BE RESEARCHED AS SOON AS POSSIBLE!!!! JEEPS ARE NOT BOTTOM LINE VEHICLES AS MOST PEOPLE KNOW. I PERSONALLY PAID $30,000.00 FOR THIS VEHICLE AND AM FURIOUS AT THE LACK OF RESPONSE OR SENSE OF URGENCY BY CHRYSLER TO RESOLVE THIS AND ALL THE OTHER ISSUES WITH THEIR VEHICLES. IF YOU ARE GOING TO CHARGE FOR VEHICLES LIKE THEY ARE 5 STAR VEHICLES, THEN YOU NEED TO SELL A 5 STAR PRODUCT OR GIVE 5 STAR RESPECTABLE SERVICE AND CORRECT YOUR DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630719September 4, 2014
FUEL/PROPULSION SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE, AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630729September 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629705August 31, 2014
AIR BAGS
THERE WAS A RECALL ON THE FRONT AIR BAGS WHERE THEY WOULD DEPLOY AT ANY TIME. I TOOK MY JEEP IN AROUND 6-12 MONTHS BEFORE THE INCIDENT HAPPENED AND GOT THE RECALL FIXED BUT IT STILL WENT OFF. I HAVE A REMOTE STARTER ON IT AND HAD IT RUNNING TO COOL IT OFF BEFORE I GOT IN TO LEAVE. I WAS STANDING NOT EVEN 10 FEET FROM IT AND IT JUST WENT OFF. I JUST WANTED YOU TO BE AWARE OF THE FACT THAT I HAD THE RECALL FIXED AND IT STILL DIDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629749August 31, 2014
SERVICE BRAKES
DRIVING ALONG BEHIND SEVERAL OTHER VEHICLES, THE WEATHER WAS WARM AND THE ROADWAY WAS DRY. DUE TO A RED LIGHT, VEHICLES AHEAD RAPIDLY SLOWED TO A STOP. I WAS TRAVELING AT ABOUT 30MPH AND APPLIED MY BRAKE PEDAL TO AVOID HITTING THE SLOWLY MOVING VEHICLE AHEAD. MY VEHICLE FAILED TO SLOW DOWN AND I PUMPED THE BRAKES TO NO AVAIL. I TURNED TO THE RIGHT AND CONTINUED TO PUMP THE BRAKE PEDAL. THE BRAKE FINALLY CAUGHT AND THE VEHICLE CAME TO A STOP WITHIN TWO FEET TO THE RIGHT OF THE STOPPED VEHICLE AHEAD. IT RESEMBLED THE FEELING OF ABS ON AN ICY ROAD, BUT ROAD CONDITIONS WERE EXCELLENT AT THE TIME. I HAVE BEEN EXTREMELY CAUTIOUS DRIVING THIS VEHICLE SINCE THE BRAKE FAILURE. THERE IS GOOD BRAKE PEDAL AND THE MASTER CYLINDER IS FILLED WITH BRAKE FLUID. I AM UNCOMFORTABLE DRIVING THIS VEHICLE AND AFTER READING A MULTITUDE OF OTHER MISHAPS BY OTHER 2002 LIBERTY OWNERS, THIS IS A DANGEROUS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629310August 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE FAILURE WAS NOT REMEDIED. DUE TO THE FAILURE, THE VEHICLE WAS UNABLE TO PASS STATE INSPECTION. THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629183August 28, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628448August 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE AIR BAG LIGHT WAS STILL ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628521August 26, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE REPAIR FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE CODE. THE MANUFACTURER WAS MADE WARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 183,000. UPDATED 9/29/14*CN UPDATED 02/25/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628143August 25, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628200August 25, 2014
WHEELS, STEERING
I WAS ATTEMPTING TO SLOWLY REVERSE OUT OF A PARKING SPACE WHEN I HEARD A REALLY LOUD NOISE AND MY VEHICLE JOLT. I STOPPED AND PLACED THE VEHICLE ON PARK, I GOT OUT OF MY VEHICLE AND CHECK THE OUTSIDE AND UNDER THE VEHICLE AND DID NOT SEE ANYTHING OUT OF THE NORM. HOWEVER, WHEN I AGAIN PUT THE CAR ON DRIVE, THE NOISE BECAME LOUDER AND MY VEHICLE JOLTED. I PROCEEDED TO VERY SLOWLY PARK THE CAR AGAIN AND TURN OFF. WHEN THE TOW TRUCKER DRIVER ARRIVED AND LOOKED AT THE VEHICLE, HE SAID THAT THE BALL JOINT HAD SOMEHOW HAD SEPARATED OR BROKEN OFF FROM ITS CONNECTION. HE SAID THAT IN ORDER TO TOW IT, HE WOULD HAVE TO SLOWLY MOVE IT ONTO HIS TRUCK AND IN DOING SO THE TIRE WILL COME OFF ALL TOGETHER WHICH WOULD CAUSE DAMAGE TO THE FRONT END OF THE VEHICLE. AS HE SAID, THE JEEP TITLED FORWARD AND CRACKED AND BROKE THE FRONT END PLASTIC TIRE COVER. I PROCEEDED TO GET THE VEHICLE TOWED TO MY HOUSE, THEN RESEARCHED RECALLS ON JEEPS AND FOUND OUT THAT MY CAR HAD A RECALLS ON IT. I THEN GOT MY VEHICLE TOWED TO A CHRYSLER/JEEP DEALER IN DOWNEY CA, WHERE WE WHERE TOLD THAT THEY WOULD FIX THE RECALLS BUT WOULD NOT FIX THE DAMAGE ON THE OUTSIDE OF THE VEHICLE. [XXX] THE SERVICE EMPLOYEE, SAID THAT WE SHOULD HAVE TAKEN THE CAR TO A DEALERSHIP SOONER TO GET FIX, I LET HIM KNOW THAT YES I WOULD HAVE IF I HAD KNOWN IT HAD A RECALL. THE DAMAGED THAT HAPPEN TO THE FRONT END OF THE VEHICLE WAS A DIRECT RESULT OF THE BALL JOINT RECALL AND IT SHOULD BE COVERED AND FIX BY THE CHRYSLER/JEEP DEALERSHIP WITHOUT CHARGE. IF THE BALL JOINT ISSUE WOULD OF HAPPENED WHILE IN THE STREET OR THE FREEWAY, MYSELF AND OTHERS COULD HAVE BEEN SERIOUSLY HURT OR KILLED, SO I DON'T UNDERSTAND WHY THE DEALERSHIP IS NOT WILLING TO COVER THE FULL DAMAGE OF MY VEHICLE WHEN IN REALITY IT COULD HAVE BEEN FAR WORSE AND THEY WOULD HAVE BEEN HELD ACCOUNTABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Liberty