Jeep Gladiator Complaints

996 consumer complaints on file.

#11610189August 22, 2024
SUSPENSION
The contact owns a 2022 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the vehicle experienced the death wobble and briefly vibrated and swayed from side to side. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering dampener. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed failures with all four shocks and steering rods. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608632August 15, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was turning a corner and as soon as I made the turn, the truck completely stalled. Lights were on and the screen was prompting me to step on the brake and press start even though the gear was on Drive. The gear wouldn't shift to neutral to at least remove the car from the busy street. The dash lights were flashing and as I tried to restart the car, it just made a grinding sound. Almost got hit by two other vehicles. No other symptoms observed other than when on a freeway a few months ago, the vehicle was having difficulty switching to a higher gear in a stop and go traffic. It was stuck at 30mph even when gas pedal was engaged and everyone behind and around were picking up higher speed than 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608138August 13, 2024
VEHICLE SPEED CONTROL
I took my vehicle(2022 Jeep Gladiator)in for service on [XXX] for repair relating to a clutch recall 19A/NHTSA 23V-116, also a second E-Brake repair(previous repair was completed under the 36k mile warranty), oil change, inspection and tire rotation. The part for the recall was order and the replacement part for the recall was installed by Marburger Chrysler, Dodge Jeep, Ram Dealership(Shelby, North Carolina) about a week later. During the test drive by the certified mechanic, the new clutch failed rendering my vehicle inoperable and unsafe to drive. As of today, August 13, 2024, the part to repair my vehicle and fix for my vehicle is not available and my Jeep Gladiator has been parked at the dealership for almost three months. The dealership and manufacturer have failed and been unable to provide reliable remedy for my vehicle. I have been notified by the dealership that a remedy is currently unavailable for my vehicle. I have also contacted the recall center for JEEP and they contacted the dealership on July 30, 2024. The dealership and JEEP were unable to provide a remedy for the fix on my safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607872August 11, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The back up camera freezes and the radio freezes. It won’t turn off until you turn the jeep off and start it up again. The camera will stay frozen with a blue screen I have tons of documented videos but unfortunately this program won’t allow uploads of videos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605487July 30, 2024
SUSPENSION
The contact owns a 2022 Jeep Gladiator. The contact stated while driving at various speeds, the vehicle jerked and shifted aggressively. The vehicle would rev and jerked forward. The contact mentioned the failure occurred for several weeks. On a most recent occasion, the contact stated that while driving at an undisclosed speed and making a right turn, the contact heard an abnormal snap coming from the front of the vehicle causing control of the vehicle to be lost. The contact mentioned that the front tires were inwards and the front axle fractured. As a result, the contact crashed into the truck and the vehicle came to a stop. A police report was filed. No injuries were reported. The vehicle was towed to an impound lot. The vehicle was then towed to a collision center where it was diagnosed that the axle and front passenger fender flare needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604256July 24, 2024
POWER TRAIN
The contact owns a 2022 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle could not be shifted out of neutral. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed as a failure with the clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,137. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603745July 22, 2024
POWER TRAIN
The contact owns a 2021 Jeep Gladiator. The contact stated that the passenger’s side rear axle was leaking. The contact stated while driving at various speeds, the "Rear Axle Locked" message was flashing on the instrument panel. Upon investigation, the contact discovered an unknown recall for the rear axle fluid leak. The manufacturer was notified of the failure and the contact was informed that the VIN was not included. The vehicle was not repaired. The failure mileage was 60,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603396July 19, 2024
ELECTRICAL SYSTEM, ENGINE
This Jeep gladiator has not started on several occasions. And is now stuck in our driveway not turning over the engine. This apparently is a known problem and has stranded my family. Has Also stopped all the electrical with the engine driving down the road when my husband was returning from work, this is a safety issue please respond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602928July 17, 2024
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The vehicle would not turn over, but the battery came on. The vehicle wouldn’t allow me to turn off the battery and stayed in the position while I waited for the tow truck. By the time the vehicle made it to the dealership they refused to do a diagnostic and attempted to charge me for battery replacement even though it was due to a car malfunction. While the care was glitching the dash displayed messages about the stability control module and transmission were out and malfunctioning. If I were to be driving, the vehicle would have shut down while I was driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602818July 16, 2024
POWER TRAIN, STEERING, SERVICE BRAKES
My 2021 Jeep Gladiator received the 19A Clutch Recall in late June 2024. The recall was issued due to clutch pressure plates disintegrating, blowing a hole in the transmission housing, and causing vehicle fires. Upon return, my vehicle was unable to drive smoothly. After further investigation, I determined that if the clutch and throttle were operated concurrently, the engine would shut off. The engine would shut off anywhere between 1 MPH and highway speed causing issues with operating hydraulically assisted systems (power brakes and power steering). In practice, this led to the engine shutting off between most gear shifts causing a jerky driving condition due to the engine needing to clutch start itself. I did not test how well the steering or brakes worked while the engine was shut off due to safety concerns. While pulling into my driveway, I momentarily lost control of the vehicle when the engine died while traveling at low speed and with the steering wheel turned. I lost power steering and was unable to correct the direction in travel before driving onto my lawn. I returned the vehicle to the dealership and replicated the issue for them. They confirmed the issue was present. The issue was determined to be a faulty ECU flash causing the issue. A revised flash was made available to dealerships 7/12/24 and installed in my vehicle 7/15/24. Component that Failed: Faulty ECU flash Safety: The vehicle's engine would shut off while moving Reproduced by Dealership: Yes Inspected by Manufacturer: No Warning lights or messages: No Additional Info: I have been in contact with other owners with the same issue. This faulty ECU flash seems to only have had this effect on 2021 models. The following is personal input. I hope the irony is not lost on you all that a safety recall fix caused an arguably more pronounced and repeatable safety problem. Additionally, I notified Jeep Cares that this could kill or injure someone and they told me to send Chrysler a letter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602280July 15, 2024
POWER TRAIN
The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with a loud rattling noise coming from the clutch. There was no warning light illuminated. The vehicle was restarted but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600796July 10, 2024
ENGINE
The engine turned off while driving multiple times. Unexpected loss of engine power while at highway speeds forced us to maneuver to shoulder on busy highway in 70 mph zone. The dealership service team has not been able to reproduce the event or confirm it happened. The dealership service team inspected the vehicle. There were no warnings, lights, or symptoms before or after, that would have indicated the engine power loss event to us before or after the event occurred, in any of the occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599851July 7, 2024
POWER TRAIN
On [XXX], traveling at the speed limit of 70mph, crossing from Illinois to Indiana my Rear Locker engaged light came on, on the dashboard. I immediately pressed the disengage button... The warning light came on, flashing, but never indicated that the rear locker was disengaged. I then immediately pulled over the vehicle at a safe location. Where i tried unsuccessfully to disengage the locker... I ended up turning the vehicle off, waiting a few minutes, and then turning it back on. The warning light did not initially turn back on. Three more times on the way back on that day, it did turn back on. The third time it never did turn off. I performed a few tests to make sure the Locker was not actually engaged. However, the system continues to tell me that the Rear Locker is engaged. Even though it is not engaged... I'm concerned that the control system for the Rear locker is compromised and poses a substantial risk to drive on the highway in its current condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599177July 5, 2024
SEATS, SUSPENSION
The contact owns a 2022 Jeep Gladiator. The contact stated that the front passenger’s side seat bolster had fractured, and the occupant was no longer secured in the seat. Also, while driving over bumps in the road, the vehicle was swaying side to side causing the vehicle to become unstable and difficult to steer. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598753July 4, 2024
VISIBILITY/WIPER
When cresting a hill the sun was suddenly shining brightly into the driver's eyes. When deploying the driver's side sun visor, the hinge broke, making the visor flop loosely down, not effectively blocking the sun, and causing driver distraction. When trying to find a repair remedy online, this appears to be a widespread and multi-year problem that the manufacturer is back-logged on the necessary repair parts. The defect is so widely known and spread, that an after market retailer has developed and is selling repair parts to address this manufacturers safety design defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596817June 26, 2024
POWER TRAIN
Transmission failure 850RE. 86000 miles. Known problem with this transmission. Left wife and children stranded in a very dangerous location on highway. Could not move vehicle off roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596078June 24, 2024
SUSPENSION, POWER TRAIN, UNKNOWN OR OTHER
Multiple issues occuring starting (documented) at 22,719 miles (09/27/2022) - stop/start and remote start had not been functioning properly - vehicle died. Required towing to dealer. Both batteries were dead. Upon leaving dealer they had not reconnected stop/start. Fast forward to 05/04/2024 and vehicle once again unchargeable to start. Took warrantied battery back to dealer and they wanted us to tow it there to check. We spent 350.91 to replace ourselves due to a lack of confidence with Jeep. Then on 05/20/2024 took it to a 4x4 center and discovered multiple issues with vehicle from manufacturing and dealer work. To start -- 1) the rear differential pinion seal is leaking 2) the power stearing box is aluminum and showed signs of flex and contact 3) dealer installed lift was incomplete leaving the front axle off center (visually observed about a 3" offset).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595893June 22, 2024
FUEL/PROPULSION SYSTEM
I've been on the waiting list for 9 months and they said it would take about 30 more months for me to get the part fixxed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595661June 21, 2024
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, locking and unlocking only working from the key not using the passive entry and having to start the push button by pushing it with the key or it wouldn’t work, it’s gotten progressively worse and now mid drive it will slam to a stop like it hit a wall, flash all the system failure lights then just all the instrument panel lights, it turns on the windshield wipers, the hazards do not work, the headlights start flashing independently etc. it will not turn off or on. It has been towed to the shop twice for this where they replace the two batteries/fuse array and say they can’t get it to happen again but see the codes on the box. It’s spent a combined 140+ days in the shop at this point where I have to fight days to get a rental. The slamming to a stop mid drive is so harsh not only am I almost rear ended but also it’s torn my shoulder forming a cyst that I’ve had trigger point shots and physical therapy for and might need surgery yet they still refuse to buy it back. I have videos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595216June 19, 2024
STRUCTURE:BODY
The factory sunroof on my 2020 Jeep Gladiator Rubicon detached at highway speeds. The springs that hold tension on the clamps that secure the soft top to the frame, unbeknownst to me at the time, lost tension. While travelling down the highway the soft top clamps loosened from a small bump and the wind caught the soft top itself. I immediately reacted, reached up, and tried to bring the soft top back down as I was frantically slowing down on the highway and merging right. The soft top ripped from my hand cutting it open and smashed into the rear of the vehicle. When the soft top smashed into the rear of the vehicle several hinges broke, luckily one was still holding the soft top from completely falling off. This obviously poses a very large safety risk as the soft top could have flown into another vehicle disabling it or much worse; causing injury or death. The problem has been reported by others through online forums and the consensus is that the springs inside the clamps weaken over time leading to this issue. The soft top was not inspected by the dealer or anyone else, they did not care to investigate. The dealer only replaced the soft top after more than a month of waiting for parts to arrive. I have informed Jeep Cares and Jeep Customer Care over the phone; however, they did not seem interested in actually fixing the issue. Jeep instead directed me the dealership only to have the soft top replaced. I am now following up with NHTSA regarding this issue as the other avenues have yielded no results. It should be noted that in my forum post I ended up paying more than the $500 deductible, there was constant confusion between the dealership and insurance, the invoice is attached. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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