Jeep Compass Complaints (2019)

331 consumer complaints on file.

#11480363August 20, 2022
EXTERIOR LIGHTING
OEM Xenon headlight do not turn on at all while vehicle is running at times, other times they will turn on a few minutes after vehicle has been running and stay on until it is turned off, makes no difference if switch is on the headlight on position or auto. Turned on high beams turns off the fog light and does not turn on either low beam or high beam. No solution has been found with 2 master mechanics have looked at it and internet search revealed other people are having this issue with no resolution. This is a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475989July 26, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Compass randomly stalls when the auto stop start is engaged and the car is stopped. It stalls when we press the gas and the emergency brake automatically engages. The car has to be put in park, emergency brake turned off and then restart the car. It has happened at stop signs, lights, traffic and intersections. It does not happen when we press the stop start button so it does not go on. Brought to the dealer and they could not recreate and never heard of problem. They had it for 10 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474725July 19, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2019 Jeep Compass. The contact stated there were bubbles in the touch screen display. The contact stated that the display would activate with several features on and off. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the touch screen needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 49,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473410July 11, 2022
ENGINE
My car is consuming to much oil it doesn’t have a linking, I have to put 2 -1/4 every week and the car stop stop when is on the middle of the traffic on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471402June 28, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2019 Jeep Compass Trail Hawk shuts down either while driving or stopped. The message that appears is "Coolant Temperature Too High" . It is a sever safety issue as it happens while idling at traffic lights. As soon as I let off the brake it stalls and displays that message. I have to put the Jeep in park, restart the engine. This also happens while driving. Sometimes I can power through. Once it happened and another error message came up and said "Throttle Engine Service Disabled". I have had the Jeep to an authorized Jeep service station (Kelly Jeep) many time without resolution. We are concerned about operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469161June 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated while the vehicle was on auto start and driving 65 MPH, the vehicle started jerking and stalled without warning. The contact stated that several unknown warning lights illuminated after the vehicle stopped. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic however, no failure was determined. The contact scheduled an appointment with the dealer for the vehicle to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467891June 6, 2022
ENGINE
On 2 separate occasions our 2019 Jeep Compass Sport has stalled while driving. Once at a red light & once while exiting the interstate. Both times the car had to be pushed out of traffic and would not restart for approximately 20 minutes. The most recent while exiting the interstate the cars parking brake engaged and would not turn off. Both times the car was taken to the dealership and we were sent home saying there were no codes and they could not duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467894June 6, 2022
SERVICE BRAKES
Car has been emitting a loud scraping squeaking sound when braking for months. I took it in to dealership to be inspected in February thinking that we needed brakes but were told there is nothing wrong with the brakes & the problem could not be duplicated. I got in the car with the advisor and the problem duplicated but they would not look at it any further due to being understaffed we had to go back and leave the car for them to diagnose it. The car has been at the dealership for almost a weak now (Since June 1st 2022) and they say they can’t duplicate the problem and everything looks fine. I don’t know how a car can make such a sound and there be nothing wrong. I see there was a brake recall & they were bleeding brakes for the solution but my vin number doesn’t produce that recall option. The first dealership visit for this complaint was February 2022. It is June and the compass is at the shop again to be diagnosed. But i’m being told they can’t duplicate the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459636April 5, 2022
ENGINE, UNKNOWN OR OTHER
I'm having the same issue with my Jeep Compass 2019 as hundreds of others with no help from JEEP. Engine stalled 4 times already this month after a quick error message "coolant temperature too high" was displayed and immediately disappeared. But enough for the engine to stop completely. It happened at freeway exit ramp, driveway ramp, traffic light. Someone will get KILLED. I contacted Jeep. No help even though they are aware of this issue. Dealer could not recreate problem. Paid a fortune. Got it out of the dealer and it is still doing it. I can't keep driving like this. I called my old mechanic and he said that only a dealer can do a software update since it seems it is a glitch. Dealer updated software. Still doing it. Somebody needs to take this seriously before it is too late. I need somebody to help me. This site mentions this issue multiple times and shows that JEEP is aware of this issue. No dealer has been able to fix it: https://www.myjeepcompass.com/threads/error-message-%E2%80%9Chigh-coolant-temperature%E2%80%9D.44398/ Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459595April 4, 2022
ELECTRICAL SYSTEM
Since I purchased my Jeep Compass Trailhawk in February 2019, sporadically a message appears on the dashboard display about "High Coolant Temperature" and immediately sends the vehicle to shut down and after a couple of seconds the error disappears and the temperature returns to normal. I must clarify that at no time does the vehicle overheat. This error occurs at any time of the day, regardless of whether the vehicle is cold in the morning or after driving for several hours; sometimes it occurs several times a week and sometimes not at all for weeks; the vehicle may be stopped at a traffic light or in motion on the highway, a particular situation that worries me greatly, because when this happens, the vehicle locks up for an instant (approximately one second) in which the steering hardens and the vehicle tends to stop abruptly, and I fear that this may cause damage to my car or even worse cause an accident. This situation has been reported since the first time it happened (about 11 months ago) and I have had to go to the garage about 10-15 times. In each occasion the technical team has tried to solve the problem without success, they even replaced a control module, installed updates, ran the scanner, and made long driving tests trying to recreate the condition that causes the error without succeeding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458581March 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Compass. The contact stated that occasionally the vehicle would stall and shutoff without warning. The contact stated that there was a period between the vehicle stalling and being restarted. The time between shutdown and restarting might vary. The failure occurred at various speeds. The check engine and engine cooling system failure warning light had illuminated. The contact took the vehicle to the dealer however, the mechanic was unable to identify the cause of the failure. The contact stated that several other electrical shortages were experienced. Additionally, the contact stated that the vehicle was consuming an excessive amount of fuel. The manufacturer was made aware of the failure and referred them back to the dealer. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455476March 7, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
On 3 different incidents, my 2019 Jeep Compass Trailhawk has stalled when I was slowing to a stop or stopped but not in park. I have had difficulty restarting the Jeep (once at an intersection and the other at a car wash) and the power steering as well as the emergency brake were not working. Also, the jeep is making a "lift off" sound when the vehicle increases its RPM (usually around 35mph-45mph). My foot is usually on the brake and not in the parked gear and just stops running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455089March 3, 2022
STEERING
While driving on the highway, my car shut down and when I attempted to restart I got a “power steering system hot, performance may be limited” message. Had no steering control and unable to power on until the system cooled. It happened a few times while driving home and almost got rear-ended. Currently unable to drive the car because it continues to power off while driving with the above message appearing. I took the Jeep Compass to the dealership and was not told what the issue could possible be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453670February 23, 2022
ENGINE
The contact's wife owns a 2019 Jeep Compass. The contact stated while his wife was driving at approximately 35 MPH, the vehicle stalled in the middle of the road. The contact's wife was able to restart the vehicle. The contact's wife stated no warning lights were illuminated prior to the failure; however, the oil pressure light illuminated afterward. The contact stated that the vehicle also occasionally stalled after being shifted into reverse. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. Additionally, the START/STOP battery was replaced. The vehicle was repaired however, the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451921February 14, 2022
ENGINE
Engine stops during operation on the road. Occurs sporadically. Engine light illuminates, "High Coolant Temperature". Not able to restart vehicle and must wait a few minutes before starting. The illuminated light gauge turns off. Coolant levels in reservoir normal. Has occurred 12-15 times since ownership. No illuminated lights to take to mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450919February 8, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Error message on the dash about the coolant being very hot the vechicle stops and shuts off while being on the road. I was on the high way and the vehicle just decided to shut off. Very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451062February 8, 2022
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
Will not start, it’s not the car battery or fob battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450058February 2, 2022
SEAT BELTS
The webbing on my passenger side seat belt is inexplicably worn and ripped. It looks as if it became worn over time by the seat belt latch vibrating against it. The webbing fabric may have been irregular too. It is very strange, I will attach photos. I don't know when or how the damage occurred because I rarely have passengers in my vehicle. It was discovered yesterday when I did have a rider. The damage is too high up on the belt to have been chewed by the dog. The dog has never been left unattended in the car, is too small to have reached the belt, and is secured in the back seat with a harness and locking tether while traveling. One dealer, C.H. Urness Motors in The Dalles, OR, wanted to charge me over $300 for repair and make me wait 3 months for the part despite my car being under warranty. They offered to expediate the process to five days for an additional fee. Supposedly the part is out of stock but for and additional charge, it can become "in stock" in five days. University Auto in Ellensberg, WA is attempting to make the repairs under warranty. I should hear back from them in the next few days. I am concerned that I can not safely transport passengers until the repair is made, that one dealer is attempting to overcharge and make me wait for the repair, and that there may be an issue with the manufacture of the seatbelt itself. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448126January 19, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
2019 Jeep Compass Limited - around May 2021 brake light comes on stays on for awhile then turns off and on at random while driving and while stopped. Then the brake fluid low light comes on randomly while driving or stopped. Then has to go away since it’s where speedometer is then the brake light stays on. Then the auto start/stop light said unavailable. Then the 4 wheel drive unavailable light randomly pops up not as often as the brake lights which are daily actually like 15+ times a trip which also means it is dinging every time a light goes off. I have been to the dealer several times and nothing is ever fixed. This is a safety hazard I can not have my family in this Jeep if I have a faulty brake and electrical system !!! There are lots of issues posted online about this faulty electrical system. How can Jeep excpect me to drive around with possible faulty brakes?? seems a recall needs to happen as this is a safety hazard!!! I will not even be able to pass emissions and get it registered if I have error messages! Almost 10 months and still having this ONGOING daily error message issue and dealer is of NO help as well it is reported to Jeep customer care. Which they don’t care either. Seems everyone knows about this electrical issue and from what I read it just gets worse !! How can brakes and faulty electrical system not be a hazard??!! I do not feel safe and don’t even want this Jeep at all. Come on Jeep Do you want your children/spouses/parents driving such a death trap?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444244December 18, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
The vehicle will suddenly shut off while driving, randomly and without warning. Every dash light will illuminate, power steering goes out, the engine will shut off and will not start back up for 5 minutes or more. This has occurred while stopped at a stop light and while going 60mph in a tunnel. It is a hazard to the driver, passengers, and all surrounding drivers. The vehicle is still under factory warranty, the dealership is offering no assistance, jeep corporate is also unhelpful. The vehicle is UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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