Jeep Cherokee Complaints

206 consumer complaints on file.

#11632447December 26, 2024
AIR BAGS
The contact owns a 2022 Jeep Cherokee. The contact stated while at a four-way intersection, another driver made a left turn at 30-40 MPH as a result the contact did not have ample time to stop and crashed into the front passenger side of the vehicle causing it to turn 180 degrees during the impact. The air bags did not deploy. The vehicle was towed to an impound lot. A dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that he sustained injuries on the right leg, right shoulder, and a knot of his head on the upper left side and his wife sustained injuries on the right side of her chest and stomach that required medical attention via the hospital. A police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 18,100.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11630925December 16, 2024
AIR BAGS, POWER TRAIN
The contact owns a 2023 Jeep Cherokee. The contact stated that while reversing out of the garage the air bags were erroneously deployed. The contact indicated that six of the eight air bags in the vehicle deployed including the front driver and passenger air bags although no crash had initially occurred. The contact stated that after the air bags deployed the vehicle erroneously drove forward and crashed into the interior garage wall. The EMS and police were called to the scene and the contact was transported to the hospital. During the incident, the contact sustained a fractured right tibia, a chemical burn to the left leg and respiratory troubles due to inhalation of chemicals from the air bags. The vehicle was destroyed and towed to a collision center. The manufacturer and local dealer were notified of the failure. The vehicle was examined but the cause of the failure was unknown. A police report was taken at the scene. The failure mileage was 11,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11629876December 10, 2024
UNKNOWN OR OTHER
Unknown. While driving this vehicle, the engine just shuts off when stopping. The first time it happened it flashed to put vehicle in park and restart. It shut off and was unable to restart it. It happened 4 other times when at a stop, just shuts off off. Was able to restart it after a few minutes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628245December 2, 2024
POWER TRAIN
Driving on the road when the power transfer unit failed. Car would was not in gear, was able to get to side of road but could have been very dangerous. Towed to dealer and was told that part is on back order and would be 1-2 months to get it and there are55 on back order. Factory has hold on them. This is warranty under the power train and should be in stock . This type of failure could cause a crash and possible death. Should be a rercall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615629September 20, 2024
POWER TRAIN
Powertrain unit failed at 74k mileage. This is a chronic issue with Jeep Cherokees and cost $3,400 to repair as warranty expired at 60k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603887July 22, 2024
SUSPENSION
2021 Jeep Cherokee purchased with 33,000 miles. Around a month to a month and a half after we thought the brakes were needing replaced, couldn't get an appointment anywhere. At inspection we are told that the brakes are fine but the lower control arm (drivers) is bad and it was nothing that I had done. I have documentation from the mechanic stating this and can be provided. We believe this should be part of the recall. What front control arm goes bad before 35,000 miles?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603328July 19, 2024
POWER TRAIN
PTU failure or blockage. Only 30,000 miles. 3year factory warranty has passed by 2 months, part can be over 2,000$
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596987June 26, 2024
POWER TRAIN
The vehicle started jerking and then the front wheel drive would lose power. The 4WD light came on the dash. We took it in and were told there were pieces broken off inside the PTU and the PTU needed to be completely replaced. This happened 600 miles over the manufacture warranty would have replaced it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595812June 21, 2024
SERVICE BRAKES, ENGINE, STEERING
I purchased a brand new car and the ABS system keeps failing. My car has passed inspections but for this continues to be a problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591612May 30, 2024
ELECTRICAL SYSTEM
Today May 20, 2024 we called the NHTS to inform that we did received the notification from the manufacturer indicating that there is indeed an important safety recall which can cause a vehicle crash without prior warning. In the same letter the manufacturer states that The remedy for this condition is currently unavailable. When asking about what is considered a reasonable amount of time to solve this issue we were told that around July 20, 2024 we should expect a letter with the official findings. We are just writing this report to show that we are aware of the situation and awaiting the official resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591568May 30, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The vehicle makes a "pumping" noise when starting to acquire cruising speed. The noise started after the front brakes had to be replaced a few months after the purchase. Before the installation of the new brakes it was just fine. The car has been checked for this noise about two times already but the noise being intermittent is not always present when being checked. There has not been any warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590968May 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There are times I go to start my car and it has nothing. No lights no door dinging nothing. I started it up on day to go to work and got to the gas station and shut it down to run in quick. Came out 5 mins later and it acted as if someone took my battery out. The car was totally dead. After about 10-15 mins it lit back up and was able to start. Another time it happened in the dead of winter and I was picking my son up. We went to get in the car and all 4 doors were opened. No lights came on and wouldn’t start and as my kids shut doors it would flicker. Times it comes back to life and as soon as you hit the start button it goes black again. It’s been at Tristar and c Harper both and cannot replicate so no fix. I’m afraid it’s going to catch fire or something one day. In the shops for a month and a half total and no results. It’s very intermittent so does not do it all the time. Sometimes it will go a month and be fine then act up 3 times in one week. Please help! I don’t feel safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588882May 15, 2024
POWER TRAIN
on May 3 at approx. 4:00 pm I was sitting at a stop light and when it turned green I started to accelerate the jolt was so hard that I thought the car behind me had hit me.When I went to go again it started rolling backwards and I applied the brakes.I could not put it in reverse or drive or even in park; it just kept rolling down the ramp.I applied the emergency brake to keep it from rolling back onto the highway.I called the Jeep dealership closest to my home and they said it sounded like the TPU went out.There were no recorded messages on my computer system in the jeep. I had it towed to the dealership and after a couple of days, I was told the rear differential was going out as well and that it was going to cost a couple thousand dollars. After doing a little research I found out there was a recall on Jeep Cherokees in 2016-2017 for the exact same thing!I also discovered that when the TPU goes out it damages the rear differential and the transmission, so they are connected; not separate as the service manager lead me to believe.This Jeep is 2 years old and has 70,000 miles on it. The drive train is out of warranty by 10,000 miles.The car is mainly used on the highway and has never been off-road.I changed the oil regularly and took excellent care of it. It is I still consider to be a new vehicle. When the service manager tried to order the parts he was told they were not available due to issues.?I contacted customer care at Jeep Wave and they told me that since it is out of warranty they would help; but not much!I have been without a vehicle for almost two weeks now and I was told it could be months and expensive! If the transmission needs repaired it will add another $10,000.00 to the bill. I drive for a foster care company and now these children are not allowed visits due to this situation.Why is there no recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586379May 1, 2024
SUSPENSION, WHEELS
While driving the front left wheel started to come off the axel. The stability control light came on prior to the incident. The vehicle was towed to a Chrysler dealership for a mechanic to inspect the vehicle. A mechanic at a Chrysler dealership inspected the vehicle and the following was repairs were needed- new axle shaft, new knuckle, and new arm control. The axle broke and knuckle broke which resulted in the tire coming off of the vehicle. A claim was turned into insurance carrier and repairs have been completed to the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11584399April 22, 2024
ENGINE, PARKING BRAKE, POWER TRAIN
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at 35 MPH and taking an exit ramp, the parking brake engaged without driver input. The vehicle stopped and stalled. The vehicle failed to restart. The vehicle failed to shift into neutral. The contact attempted to jumpstart the vehicle, but the vehicle failed to restart. There were no warning lights illuminated. There was an unknown message displayed. The vehicle was towed to an independent tire and auto center. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 105,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582923April 14, 2024
POWER TRAIN
Driving home from daughter's house and service 4wd light came on. Went next morning to dealership and was told the PTU power transfer unit has gone out and needs to be replaced and cannot use four wheel drive until replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580917April 3, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The Jeep caught fire underneath while I was driving on the highway. There were no warning lamps or symptoms of the problem prior to failure. I saw flames come up over the front of the car and immediately parked and ran with my child. We could have died.The fire and stopped car in the middle of the highway could have caused a pile up of crashes. It is unknown what component or system failed and I don't believe it is available for inspection as State Farm decided not to move forward with inspection. They declared it a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11578648March 21, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. Engine timing chain making rattling noise. Yes Automatic Emergency braking activates when there is no collision imminent. Yes 2. Faulty Timing chain can cause significant damage to engine while driving Faulty automatic braking system can cause accident if stopped abruptly in traffic. 3. Timing chain has been inquired by mechanic. Video of the noise. Needs to be confirmed by dealer for warranty 4. No 5. No warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577345March 14, 2024
ENGINE
Jeep stuttered and jerked on the freeway and then dropped out of gear. I managed to get to the shoulder but the engine would just rev and not go fwd while in drive or manual mode. I could not engage the parking break and when in park, the jeep would still roll forward. I turned the jeep off and on several times but it would not engage in forward gear, but the rpms would go up. I could put the jeep in reverse but no forward gear would engage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575065March 2, 2024
POWER TRAIN, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], we were traveling from Seattle to Portland on [XXX] in my 2022 Jeep Cherokee Trailhawk with the cruise control set at around 75 mph. Suddenly the emergency collision braking system applied and all of the lights on my vehicle lit up. While the braking system was being applied the cruise control was simultaneously applying gas resulting in the vehicle RPM redlining on multiple occasions. Fortunately, the weather was good, traffic was light, and I was able to maintain control of the vehicle to pull over once a vehicle in the slow lane passed. When stopped the engine light was on, along with an alarm for loss of electronic stability control (ESC), and an alarm for brake service. After clearing the ESC alarm by restarting my vehicle multiple times as indicated in the owner's manual I tried to operate the vehicle. However, the vehicle would not move properly in to drive (noise and felt like the brake was applied). We then decided to contact Jeep roadside assistance for an emergency tow covered by the warranty. We towed the vehicle to the nearest Jeep dealership which was closed for the weekend. On Monday, the dealership informed us that the power transfer unit (PTU) had failed and would need to be replaced. Regarding additional mechanical damage, a determination could not be made until the PTU was replaced. On Tuesday, the dealership advised that the PTU was on an engineering hold until March 20th as the part was now being produced by a new vendor. At this time it appears my vehicle will be inoperable for more than a month until the part is released from the engineering hold. I am concerned that PTU failure is a serious safety defect similar to what has occurred in past model years of the Jeep Cherokee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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