Jaguar XF Complaints (2017)

5 consumer complaints on file.

#11736294May 7, 2026
ENGINE, ELECTRICAL SYSTEM, SEAT BELTS
On May 2, 2026, ten days after purchasing the vehicle, the driver‑side seatbelt locking mechanism failed while I was driving. The vehicle was inspected the next day at CarMax Tuscaloosa. Their mechanic confirmed two separate safety defects: 1. The driver‑side seatbelt mechanism requires replacement. 2. The motor mounts are broken/loose and require replacement. The mechanic explained that debris was found inside the seatbelt mechanism, and the seatbelt needed full replacement. He also confirmed that the motor mounts were broken/loose, which can cause excessive engine movement, vibration, loss of power, or engine shifting during braking or acceleration. These conditions increase the risk of stalling or sudden shutdown, which is consistent with what occurred during my incident. The failed components are: • The driver‑side seatbelt locking mechanism • The motor mounts/engine mounting system Both components remain on the vehicle. The seatbelt failure left me unrestrained while driving. The vehicle then shifted into Park and shut off in the middle of traffic, creating a risk of being struck by other vehicles or losing control. The broken motor mounts increase the risk of engine movement, stalling, or shutdown while driving, which could lead to loss of steering control or sudden deceleration in traffic. Yes. A CarMax mechanic at the Tuscaloosa, AL location confirmed both defects: As mentioned above The vehicle was inspected by CarMax Tuscaloosa. Jaguar Birmingham declined inspection because they do not service Jaguars older than 2018. An independent Jaguar specialist declined inspection due to prior non‑payment issues with CarMax. No manufacturer, police, or insurance inspection has occurred. There were no warning lamps or messages prior to the failure. The seatbelt malfunction occurred suddenly. The engine shutdown occurred immediately after the seatbelt unlatched while braking. The vehicle remains unsafe to drive due to the unreliable seatbelt, broken motor mounts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470376June 22, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
The contact's son owns a 2017 Jaguar XF. The contact stated that there was water inside the trunk of the vehicle where the battery was located. The contact was unaware of the location of the leak. The contact stated that the electrical wiring was corroded from the water intrusion. The contact was concerned that the electrical system might fail due to the failure. The contact's son reached out the manufacturer for assistance but had not receive a callback. The vehicle was not repaired. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378235December 7, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2017 JAGUAR XF. THE CONTACT STATED THAT WHILE STOPPED AT A RAILROAD CROSSING, ANOTHER VEHICLE REAR ENDED HIM WHICH KNOCKED HIS VEHICLE INTO THE MOVING TRAIN. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AS THE MOVING TRAIN CLIPPED THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT DID NOT SEEK MEDICAL ATTENTION AT THE SCENE. A POLICE REPORT WAS FILED AND THE OTHER DRIVER WAS ARRESTED FOR DUI. THE CONTACT SOUGHT MEDICAL TREATMENT THE NEXT DAY AND WAS TREATED FOR INJURIES TO HIS BACK, NECK, AND LEFT EYE. THE VEHICLE WAS SEVERELY DAMAGED AS A RESULT OF THE ACCIDENT AND TOWED TO AN INDEPENDENT TOW YARD. HIS INSURANCE COMPANY PERFORMED AN INVESTIGATION AND DEEMED THE VEHICLE A TOTAL LOSS, THE VEHICLE WAS DESTROYED. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,451.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11231399July 12, 2019
TIRES, WHEELS
TIRE FAILURE. NATIONWIDE RECALL ADVISED. MY VEHICLE HAS 13,600 MILES HAS PIRELLI CINTURATO P7 ALL SEASON. THE CAR HAD AN ALIGNMENT AT ABOUT 7,000 MILES AT THE DEALER, JAGUAR ORLANDO, ON 10/8/19. ON 7/4/19, WHILE DRIVING ON HWY 408 IN ORLANDO A SEVERE VIBRATION STARTED AT ABOUT 60 MPH. UP UNTIL 7/4/19, NO PREVIOUS INCIDENTS OCCURRED INVOLVING MY TIRES, WHICH WERE WEARING NORMALLY PRIOR TO 7/4/19. AFTER PULLING OFF THE HWY, THE REAR PASSENGER TIRE EXPLODED AT A STOP LIGHT. I CHANGED THE TIRE USING THE SPARE AND NOTICED THE OTHER THREE TIRES ON THE VEHICLE WERE SPLITTING ON THE INSIDE EXPOSING THE METAL INSIDE THE TIRE. AFTER THE DEALER, JAGUAR ORLANDO, RECEIVED THE VEHICLE BY FLATBED THEY INDICATED ALL FOUR TIRES NEEDED REPLACEMENT. AFTER CALLING JAGUAR LAND ROVER'S CUSTOM SERVICE CENTER, I WAS MADE AWARE THAT THEY ARE AWARE OF INCIDENTS INVOLVING THE PIRELLI CINTURATO P7, BUT WERE STILL INVESTIGATING. REFERENCE NUMBER 8000 650617. ASK FOR THE RECORDED CALLS ON 7/12/19 TO VALIDATE THEIR ACKNOWLEDGEMENT. IN CONTRAST, PIRELLI'S CUSTOMER SERVICE CENTER INDICATED THAT THEY HAVEN'T HEARD OF SIMILAR INCIDENTS WITH THIS TIRE. CASE TRACKING NUMBER 54717. IT IS MY RECOMMENDATION THAT THE NHTSA IMMEDIATELY INQUIRE WITH ALL PARTIES, SUBPOENA INFORMATION PERTAINING TO THE PIRELLI CINTURATO P7 INSTALLED AS ORIGINAL EQUIPMENT ON THE JAGUAR XF, AND ANALYZE MY TIRES TO DETERMINE THE CAUSE TO DETERMINE IF THIS IS A WIDESPREAD DEFECT THAT NEEDS AN IMMEDIATE NATIONAL RECALL. MY REASON FOR INQUIRING WITH THE NHRSA IS TO ENSURE THE LIVES OF OTHER JAGUAR OWNERS AND BYSTANDERS DRIVING ON THESE TIRES ARE NOT AT RISK. PLEASE LET ME KNOW THE OUTCOME. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954185February 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 JAGUAR XF. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE CONTINUED TO OPERATE. THE CONTACT SHIFTED INTO NEUTRAL TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, BUT FAILED TO PROVIDE A DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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