Infiniti QX60 Complaints (2014)

230 consumer complaints on file.

#11142721October 25, 2018
ENGINE
THE TRANSMISSION HAS AN ISSUE WHERE THE VEHICLE SHUDDERS AND JERKS VERY HARD WHILE YOU ARE DRIVING IT. IT HAS ALMOST CAUSED ME TO GET INTO AN ACCIDENT ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129746September 16, 2018
VEHICLE SPEED CONTROL
TRANSMISSION SHUDDERS, LOSES POWER DURING ACCELERATION AND WHEN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128421September 10, 2018
VISIBILITY/WIPER
SUN VISOR IS BROKEN AND HANGS DOWN IN THE SIGHT LINE OF THE DRIVER. THE CAR IS A 2014 INFINITY QX 60 AND BOTH VISORS ARE BROKEN. COST IS OVER $400 TO FIX THE FAULTY PARTS PLUS LABOR. THIS IS A SAFETY HAZARD AND A FAULTY PART THAT IS A RIP OFF FOR $400 TO FIX. CONTACTED INFINITY CORPORATE TO SEE ABOUT REPLACING THE FAULTY PARTS AND WAS TOLD THAT THEY WOULD NOT COVER ANY OF THE COST. TREATING IT AS NORMAL WEAR AND TEAR. THE VEHICLE IS 4 YEARS OLD AND HAS 64K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123258August 29, 2018
UNKNOWN OR OTHER
I WAS TRAVELING ON THE INTERSTATE AND HEARD A LOUD BANG, LIKE A GUNSHOT OVERHEAD AND GLASS FELL INTO THE CABIN ON MYSELF, WIFE AND TWO KIDS. THE SUNROOF ON OUR 2014 INFINITY QX60 WAS CLOSED, BUT HAD EXPLODED INTO THOUSANDS OF PIECES. I OBSERVED NO ROAD DEBRIS OR FALLING METEORS THAT COULD HAVE STRUCK THE SUNROOF AND CAUSED IT TO EXPLODE. UPON FURTHER INVESTIGATION, IT APPEARS THAT SPONTANEOUSLY EXPLODING SUNROOFS ARE AN INCREASING PROBLEM THAT MANUFACTURERS AND DEALERSHIPS REFUSE TO ACKNOWLEDGE, WHICH IS ALSO OUR EXPERIENCE AS WE WERE FORCED TO FILE AN INSURANCE CLAIM IN ORDER TO REPLACE THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115712August 4, 2018
UNKNOWN OR OTHER
HI, WHILE DRIVING ON A HIGHWAY SUDDENLY THE TRANSMISSION STARTED ACTING WEIRD. SOMETIMES SUDDEN ACCELERATION WITHOUT GIVING GAS, SOMETIMES SLOWDOWN TO BELOW 40MPH. I CAUTIOUSLY AVOID COUPLE OF CLOSE ACCIDENTS. I DROVE SLOW WITH MY BLINKERS ON TO REACH HOME. I TOOK THE CAR TO THE DEALER THIS MORNING TO CHECK THIS OUT. HOPEFULLY THIS SHOULD BE COVERED BY MANUFACTURER'S WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109781July 6, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION THE POSSIBLE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104593June 28, 2018
POWER TRAIN
ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO WHEEL WERE BACK WITH CAR STILL SHUTTERING. FROM THEN ONWARDS HAD TO START AND STOP THE ENGINE UNTIL REACHING THE TOP OF THE HILL. ON REACHING TOP, HAD TO STOP AND PARK THE CAR FOR 2 HRS. START THE CAR AGAIN, STILL THE HYBRID WARNING SIGN ON. THEN DROVE DOWN THE HILL AVOIDING ANY MORE UP HILLS A INTO COSTCO PARKING AND LEFT THE CAR PARKED FOR 3 HRS. AFTER THAT, START THE CAR AND THE HYBRID WARNING SIGN WENT OFF. DROVE BACK TO HOUSTON AND SHOWED TO THE DEALER AND THE COMPUTER DIAGNOSTIC CODE SHOWS HYBRID MOTOR INVERTER CONTROLLER FAILED. ALSO NOTICE THE PART OF THIRD ROW SEAT BURNT WHERE THE HYBRID BATTERY IS STORED. HOWEVER THE DEALER MENTIONS THEY BATTERY IS FINE. NOW WE ARE SCARED TO DRIVE THIS CAR ON VERY HOT DAYS TO ANY STEEP HILL. FAILURE OF POWER TO WHEELS WAS PRETTY SCARY. WITH BRUNT MARK ON THE THIRD ROW SEAT MAKES THIS CAR EVEN MORE SCARIER SINCE THIS CAR IS ONLY USED BY MY WIFE AND KIDS. THINKING OF ANYTHING HAPPENING TO THEM BECAUSE OF FIRE OR POWER FAILURE MAKES THIS CAR REALLY UNRELIABLE. ANOTHER ISSUE THAT HAPPENS VERY WINTER IS LOUD KNOCKING DURING EXTREME COLD (32 BELOW) DAYS. WE LIVE IN SUGAR LAND (HOUSTON) TX. VERY SELDOM WE GET VERY COLD DAYS. HOWEVER WHENEVER WE DO, THERE IS EXTREMELY LOUD KNOCKING SOUND COMING FROM THE FRONT PASSENGER SIDE OF THE ENGINE COMPARTMENT. AS PER DEALER THIS IS NORMAL WITH INFINITI QX60 HYBRID. I SPENT CLOSE TO $67K FOR THIS CAR. I HAVE BEEN EXTREMELY DISAPPOINTED WITH PERFORMANCE OF THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097991May 25, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO NEWTON NISSAN (1461 NASHVILLE PIKE, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE FAN HARNESS FAILED. THE CONTACT MENTIONED THAT THE FAN HARNESS HAD BEEN REPLACED FOUR MONTHS PRIOR TO THE FIRE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 93,200. *DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11093726May 14, 2018
POWER TRAIN
WHILE IN MOTION, THE ENGINE IS EXTREMELY LOUD, ALMOST LIKE A RACE CAR OR BIG TRUCK. THIS CONTINUES IN LOWER GEARS AND AT SLOWER SPEEDS. AROUND 50-60 MPH, THE SOUND SMOOTHS OFF. THEN, WHEN SLOWING DOWN, REOCCURS. WILL SOME TIMES STUTTER WHEN TAKING OFF FROM A TURN OR ON ACCELERATION. THIS DELAY COULD CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092483May 8, 2018
POWER TRAIN
AUTOMATIC TRANSMISSION ZERKS AND LURCHES, AND SOMETIMES FAILS TO ENGAGE WHEN STARTING FROM FULL STOP. THE SAME ISSUE OCCURS WHEN TRYING TO REVERSE. THE ISSUE IS ESPECIALLY A PROBLEM WHEN STARTING FROM A FULL STOP ON A HILL. THE BEVERLY HILLS INFINITI REPAIR GARAGE SAID THEY COULD NOT DUPLICATE THE ISSUE, YET IT IS A WELL-KNOWN ISSUE AS DESCRIBED BY SEVERAL OWNERS VIA INTERNET POSTINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090936April 30, 2018
POWER TRAIN
TRANSMISSION REQUIRING FREQUENT REPLACEMENT MY TRANSMISSION HAS BEEN REPLACED TWICE IN THE PAST YEAR AND IS CURRENTLY EXPERIENCING ISSUES AGAIN. PRIOR TO THE FIRST REPLACEMENT, THE ENGINE WOULD STUTTER WHEN OPERATING AT LOAD SPEEDS. AFTER THE FIRST TRANSMISSION REPLACEMENT, THE ISSUE MANUFACTURED IN DANGEROUS SITUATIONS. FOR EXAMPLE, WHEN MERGING ONTO A HIGHWAY, THE CAR WOULD NOT ACCELERATE PAST 20 MPH OR SHIFT GEARS. I CONTACTED INFINITI CORPORATE TO FILE A FORMAL COMPLAINT AND THEY SENT A 'TRANSMISSION SPECIALIST' OUT TO REVIEW THE VEHICLE. IT WAS DETERMINED THAT A SECURITY UPDATE FROM 2015 WAS NOT APPLIED TO THE CAR. I'M NOT SURE HOW A DEALERSHIP SERVICE VEHICLE COULD BE MISSING A 3 YEAR OLD PATCH, BUT WE WILL IGNORE THAT FACT FOR NOW. EVEN WITH THE SECURITY UPDATE, THE CAR IS EXHIBITING THE SAME BEHAVIOR. IT IS UNFORTUNATELY NOT CONSISTENT THOUGH, SO SERVICE HASN'T BEEN ABLE TO FIX. THESE VEHICLES NEED TO BE RECALLED ALREADY FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084959April 13, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE THIRD ROW SEATS WERE MISSING TWO SEAT BELTS. THE CONTACT STATED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WITH HER CHILDREN DUE TO THE MISSING SEAT BELTS. THE VEHICLE WAS TAKEN TO INFINITI OF GREENSBORO (3605 W WENDOVER AVE, GREENSBORO, NC 27407) WHERE IT WAS VERIFIED THAT THERE WERE NO SEAT BELTS FOR THE THIRD ROW SEATS. THE CONTACT STATED THAT THE DEALER WOULD HAVE TO ORDER THE PARTS FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD RESEARCH THE FAILURE AND GET BACK WITH HER. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084597April 11, 2018
SERVICE BRAKES, POWER TRAIN
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083992April 9, 2018
UNKNOWN OR OTHER
I HAVE PROBLEM WITH CVTRANSMISSION,SHUDERING AND JERKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083830April 8, 2018
POWER TRAIN
THE TRANSMISSION SHUDDERS AND SHAKES THE ENTIRE CAR. ITS VERY LOUD. ITS FINE WHILE IT IS PARKED OR IN IDLE. WHEN IT GETS UP TO AROUND 40 MPH THE VIBRATIONS/SHUDDERING AND THE NOISE START TO KICK IN.IT'S SOMETIMES NOT NOTICEABLE AT LOWER SPEEDS BUT IS HARD NOT CONSISTENT. HAD THE MOTOR CHECKED TO SEE IF IT WAS THE CAUSE. TRANSMISSION CAME BACK AS THE SOURCE OF THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065779January 29, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUGHT THE CAR TO INFINITI, EVEN IF IT WAS JUST FOR AN OIL CHANGE OR ROUTINE SERVICE, WE INFORMED THE DEALERSHIP THAT THE CAR WASN'T FUNCTIONING CORRECTLY. WE HAVE PUT ONLY 37,000 MILES ON THE CAR AND WE'VE TAKEN VERY GOOD CARE OF IT, PERFORMED EVERY SCHEDULED OIL CHANGE, USE ONLY PREMIUM GAS, ETC. FROM ALMOST AS SOON AS WE TOOK POSSESSION, WE BEGIN EXPERIENCING SEVERE ISSUES: "HIGH REVVING WHEN IDLING "LAG/HESITATION WHEN ACCELERATING FROM A DEAD STOP "HIGH REVVING WHEN APPLYING THE BRAKES. WE WERE TOLD TO NOT DRIVE THE CAR IN SPORT MODE WITH THE AIR CONDITION RUNNING. "TRANSMISSION HAS NEEDED SOFTWARE UPDATES "EXTREMELY LOUD SOUNDS FROM THE ENGINE "JUDDERING, ALMOST STALLING BECAUSE ENGINE IS NOT GETTING A STEADY SUPPLY OF AIR, FUEL OR POWER "FUEL TANK IS SLOW TO FILL AND FILLING NOZZLE SHUTS OFF BEFORE TANK IS FULL "MUCH LOWER MILEAGE THAN PROMISED - NO BETTER THAN A CONVENTIONAL ENGINE CAR REGARDLESS OF WHETHER IT IS ECONOMY, REGULAR OR SPORT MODE "BRAKING ISSUES. TOLD TO NOT DRIVE IN A LOWER GEAR GOING DOWN THE STEEP HILLS AS THE BRAKING ACTUALLY CHARGED THE HYBRID MOTOR EVEN THOUGH IT CAUSED OUR BRAKES TO WEAR OUT PREMATURELY. GIVEN THE LITANY OF UNREPAIRABLE PROBLEMS THAT RENDER THIS CAR UNSAFE TO DRIVE WITH MY KIDS, I THOUGHT THE NHTSA WOULD LIKE TO BE MADE AWARE IN THE EVENT THERE ARE OTHER CONSUMERS WITH SIMILAR PROBLEMS. I'VE REQUESTED THAT INFINITI INITIATE A REPURCHASE FOR MY QX60 HYBRID BASED ON MY STATE'S LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057892January 1, 2018
EXTERIOR LIGHTING
I BOUGHT THIS VEHICLE BRAND NEW IN 2015. A FEW MONTHS AFTER PURCHASING THE VEHICLE. IT STARTED TO GIVE ME INTERMITTENT ISSUES WITH THE DRIVER SIDE FRONT LIGHTS (BUT NOT THE HEADLIGHT). A COUPLE OF MONTHS AFTER I FIRST NOTICE THE PROBLEM, I HAD THE CHANCE TO TAKE IT TO THE DEALER. WHEN THEY TESTED THE VEHICLE THEY DIDN'T FIND ANY PROBLEMS. I DROVE HOME PUZZLED BECAUSE WHEN I DROVE TO THE DEALER THAT MORNING THE ONE OF THE LIGHTS OF OFF. SO I TESTED THE LIGHTS AS SOON AS I GOT HOME AND THE LIGHT DIDN'T GO ON. I IMMEDIATELY CALL THE REP THAT HELP ME AT THE DEALER AND LEFT A MESSAGE. SINCE IT WAS CLOSE TO 5:30 PM I FIGURED THE REP WOULD BE CALLING ME NEXT DAY IN THE AM. NO ONE DID AND I FORGOT ABOUT THE PROBLEM DO TO WORK. THE PROBLEM CONTINUED ON AN INTERMITTENT BASIS UNTIL THE LIGHT STOPPED WORKING. BY NOW THE VEHICLE WAS OUT OF WARRANTEE BUT THE PROBLEM WAS NOT AFFECTING MY DRIVING OR IT WAS NOT A SAFETY ISSUE. HOWEVER, JUST LAST WEEK, ALL THE LIGHTS ON THE DRIVER SIDE ARE NOT WORKING EXCEPT FOR THE FOG LIGHT. WHEN TOOK THE VEHICLE TO MY MECHANIC, THE TEST REVEALED THAT THE PARTS TO FIX THE PROBLEM AS PER HIS DEALER CONTACT COST $1600. IT IS THE BALESTER. ACCORDING TO THE DEALER REP THEY HAVE HAD LOTS OF PROBLEMS WITH THOSE; HOWEVER, IF THAT IS THE CASE I NEVER RECEIVE ANY COMMUNICATION FROM INFINITI EVEN AFTER ME BRINGING MY VEHICLE FOR REPAIRS. THE COST OF REPAIR WITH LABOR NOW IS GOING TO BE OVER $2000 WHEN IT COULD HAVE BEEN FIXED WHILE ON WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047043November 17, 2017
STRUCTURE:BODY
MY 2014 INFINITI QX60 HAS A SUNROOF THAT EXPLODED WHILE DRIVING ON THE FREEWAY. I WAS DRIVING APPROXIMATELY 65MPH WHEN I HEARD THE LOUDEST "BANG" I HAVE EVER HEARD. I THOUGHT THE CAR HAD GOTTEN SHOT. UPON PULLING OVER AND EXAMINING THE VEHICLE, I SAW THAT THE SUNROOF HAD EXPLODED. I HAD NOT PASSED UNDER ANY OVERPASSES, NO TRUCKS WERE NEAR MY VEHICLE. I NOTED THAT THE THERE WAS NOT EVEN A SCRATCH TO THE INTERIOR SUNROOF PANEL, WHICH WOULD HAVE SUSTAINED DAMAGE IF SOMETHING HAD FALLEN ON IT. FURTHERMORE, IT WAS OBVIOUS FROM THE GLASS THAT THE DAMAGE WAS NOT FROM A FALLING OBJECT. SHARDS OF GLASS HAD APPARENTLY BLOWN INTO THE STREETS AS I DROVE. I WAS EXTREMELY SHAKEN AS I SWERVED WHEN I HEARD THE NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043345November 4, 2017
POWER TRAIN
PURCHASED 12/26/16 37,000 MILES NEEDED TRANSMISSION AT 43,200 NEEDED ANOTHER TRANSMISSION 47,000 NO POWER AND LOUD NOISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035565October 23, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
AS I START TO ACCELERATE I CAN FEEL THE CAR STUTTER AT TIMES. WHEN I'M AT FULL ACCELERATION THE CAR SEEMS TO RUN FINE, BUT AS I START SLOWING DOWN UNDER 5 MILES AN HOUR I CAN FEEL A STUTTER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti QX60