Infiniti QX60 Complaints (2015)

95 consumer complaints on file.

#11288273December 10, 2019
EXTERIOR LIGHTING
EXCESSIVE CONDENSATION AND INTERNAL FOGGING IN THE PASSENGER SIDE HEAD LAMP CAUSED THE LIGHTS (HIGH BEAMS, HAZARD BEAMS AND REGULAR LIGHTS) TO FAIL AND REMAIN INOPERABLE. DRIVING WITHOUT PROPER PAIRED LIGHTING IS UNSAFE. THE HEADLAMP ASSEMBLY WAS DIAGNOSED AT AN INFINITI DEALER AS REQUIRING FULL REPLACEMENT. EXCESSIVE CONDENSATION CAUSED THE WATER TO DAMAGE THE HEADLIGHT ASSEMBLY AND IS NOT ASSOCIATED WITH THE NORMAL WEAR AND TEAR REQUIRED BY CONSUMERS. THE COST OF REPLACING SAID HEAD LAMP ASSEMBLY EXCEEDS $2000 EVEN THOUGH THE CAR HAS NOT ENCOUNTERED A FRONT END COLLISION. AFTER CONTACTING INFINITI CONSUMER AFFAIRS DEPARTMENT, THEY CONCLUDED THAT NO OPEN RECALL EXISTED. THEREFORE, INFINITI WOULD NOT COVER THE COST AND I WAS FORCED TO PAY OVER $2000 TO REPLACE THE WATERLOGGED LAMP AS DRIVING WITHOUT SAID REPLACEMENT DURING THE EVENING, NIGHT OR DURING POOR WEATHER CONDITIONS POSES A DANGER TO ME AND OTHER DRIVERS. THE LAMP ASSEMBLY WAS FAULTY BY DESIGN SINCE THIS ISSUE HAS OCCURRED WITH SIMILAR INFINITI VEHICLES AND HAS BEEN REMEDIED BY A RECALL. NHTSA SHOULD FORCE A RECALL OF THE QX60 HEADLAMP THAT FAILS DUE TO EXCESSIVE CONDENSATION AND IS NOT CATEGORIZED AS NORMAL WEAR TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280394November 15, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE TRAVELING 50 MPH, THE CONTACT WAS PULLED OVER BY A POLICE OFFICER BECAUSE THE PASSENGER SIDE HEADLIGHT BULB WAS BURNED OUT. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SAN ANTONIO (12150 W INTERSTATE 10, SAN ANTONIO, TX 78230, (210) 941-4445) WHERE IT WAS DIAGNOSED THAT MOISTURE SEEPED INTO THE HEADLIGHT AND CAUSED THE BURN OUT. THE CONTACT WAS GIVEN A REPAIR ESTIMATE OF $2,500. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268706October 15, 2019
VISIBILITY/WIPER
AS WE WERE DRIVING ON THE INTERSTATE WE HEARD A VERY LOUD EXPLOSION TYPE SOUND. IT WAS NIGHT BUT IN A WELL LIT SECTION OF INTERSTATE. WE WEREN'T NEAR ANY OVERPASSES AND WERE IN THE RIGHT LANE OF A THREE LANE HIGHWAY. WE PULLED OVER AS SOON AS IT WAS SAFE TO SEE WHAT HAD HAPPENED. WHEN WE CHECKED THE CAR WE DISCOVERED OUR SUNROOF WAS SHATTERED SIGNIFICANTLY. NEITHER OF US IN THE FRONT SEAT SAW ANYTHING COMING TOWARDS US AND THERE WAS NO EVIDENCE THAT ANYTHING HIT US. WE WERE TRAVELING ABOUT 75 MILES AN HOUR WITH CRUISE CONTROL SET. THE SUN SHADE WAS CLOSED AT THE TIME THE GLASS SHATTERED SO NONE OF THE GLASS ENTERED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258936September 30, 2019
POWER TRAIN
TRANSMISSIONS FEELS LIKE IT IS 'SLIPPING' WHEN DRIVING SLOW AROUND 20-25 MPH/1000-1500 RPMS. MAKES CAR SHUDDER/SHAKE LIKE IT'S RUNNING OUT OF GAS. TOOK TO INFINITI DELEARSHIP - THEY COULD NOT REPLICATE THE ISSUE AND GET A CODE. WAS TOLD THIS WAS JUST HOW THE CVT TRANSMISSION FEELS. REPROGRAMMED TRANSMISSION - CAR STILL DOES IT. GETTING WORSE. AROUND 58K MILES ON CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258451September 26, 2019
UNKNOWN OR OTHER
WHEN ACCELERATING THE VEHICLE BEGINS TO SHUDDER AND IT DOES NOT ACCELERATE IN A TIMELY FASHION. WHILE DRIVING ON THE STREET OR HIGHWAY THE CAR DOES NOT GAIN RPMS AND BEGINS TO WHAT BEST CAN BE DESCRIBED AS COUGHING AND SHAKING. CHANGING GEARS FROM DRIVE TO NEUTRAL OR REVERSE ALSO TAKES THE VEHICLE TIME TO MAKE THE CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228791July 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE OF THE MALFUNCTION. ALL THE INFINITI DEALERSHIP HAS DONE WAS SAID THE COMPUTER DOES NOT SHOW AN ERROR. I HAVE ASKED INFINITI TO CALL IN AN EXPERT ENGINEER IF THEY DO NOT KNOW HOW TO FIX IT. IF IT IS A FAULTY SYSTEM, INFINITI NEEDS TO DISCLOSE THAT TO THE PUBLIC BECAUSE I AM SURE THAT I AM NOT THE ONLY ONE THAT HAS HAD A FRONT COLLISION IN A QX60. MANY PEOPLE MAY NOT EVEN KNOW THAT THIS FEATURE DOES NOT WORK ON THEIR VEHICLE ANY LONGER. IF THERE IS A FIX FOR THIS PROBLEM, THEN INFINITI SHOULD ALSO DISCLOSE THAT INSTEAD OF TRYING TO GET AWAY WITH NOT FIXING THE ISSUES. AS WE EXPECT THE AIRBAG TO DEPLOY TO KEEP US SAFE, WE ALSO EXPECT OUR DIVER ASSISTANCE PACKAGE TO WORK PROPERLY AS WELL. *BF *BF *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11206026May 7, 2019
POWER TRAIN
4 DAYS AFTER COMPLETING SCHEDULED MAINTENANCE AT THE INFINITI DEALERSHIP THE VEHICLE EXHIBITED DIFFICULTY ACCELERATING AND ENGAGING IN THE GEARS WHILE DRIVING ON THE HIGHWAY. IF I HAD TO SLOW DOWN AND THEN TRIED TO ACCELERATE, THE CAR WOULD NOT RESPOND. I HAD TO REMOVE MY FOOT FROM THE GAS PEDAL AND REENGAGE THE ACCELERATOR TO MAKE THE CAR PICK UP SPEED. I DID REACH MY DESTINATION BUT UPON ARRIVAL COULD NOT GET THE CAR TO ACCELERATE BEYOND 10-15 MPH. I HAD TO HAVE THE CAR TOWED FROM TALLAHASSEE, FL. BACK TO TAMPA, FL. INFINITI DEALERSHIP. I'VE JUST BEEN INFORMED THE ENTIRE TRANSMISSION MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196021April 13, 2019
POWER TRAIN
SAME ISSUE AS 2014 INFINIT QX60 AUTOMATIC TRANSMISSION RECALL CUT TRANSMISSION IS SLIPPING. VEHICLE ONLY HAS 70,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193450April 2, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 20 MPH, THE VEHICLE JERKED VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (LOCATED AT 131 US-411, ROME, GA 30161, (706) 291-2886) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 70,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192368March 29, 2019
ENGINE
TRANSMISSION IS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186345March 13, 2019
POWER TRAIN
JUST PURCHASED ON 3/10/19 INFINITY QX60 FROM CAR MAX WITH 25,727 MILES AT PURCHASE AND ON 3/12 VEHICLE SHUTTERS AND JERKS VIGOROUSLY AT HIGH AND LOW SPEEDS IN MOTION ON CITY STREET AND WHILE TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184878March 7, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THE SUN ROOF APPEARED TO BE PRESSURIZED TO THE POINT THAT IT BUCKLED OUTWARD WHEN THE FAILURE OCCURRED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AND PARKED DUE TO THE FAILURE. A DEALER HAD NOT BEEN NOTIFIED. THE MANUFACTURER WAS IMMEDIATELY NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,519.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173587February 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE PREVIOUSLY OCCURRED IN DECEMBER OF 2018. THE VEHICLE WAS TAKEN TO THE DEALER (PEPE INFINITI, 300 CENTRAL AVE, WHITE PLAINS, NY 10606) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163991December 29, 2018
UNKNOWN OR OTHER
SUN ROOF COLLAPSE AND EXPLOSION. DRIVING ON INTERSTATE AND SUNROOF SUDDENLY EXPLODED WITHOUT BEING HIT BY OBJECT. I WAS TRAVELING APPROXIMATELY 55 MPH ON A COLD DAY WHEN THE SUNROOF EXPLODED. NO DEBRIS WAS SEEN COMING AT THE VEHICLE. NO IMPACT WAS HEARD PRIOR TO THE SUNROOF EXPLODING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140175October 13, 2018
STRUCTURE:BODY
THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120491August 16, 2018
UNKNOWN OR OTHER
ON 8/11/2018 AT APPROXIMATELY 1315 CST I WAS DRIVING IN THE RIGHT LANE OF I-10 W BY MILE MARKER 126 AT THE POSTED SPEED LIMIT WHEN THE SUNROOF EXPLODED. NO VEHICLES WERE WITHIN 200 FEET OF OUR VEHICLE (INFINITI 2015 QX60) IN DAYLIGHT AND CLEAR VISIBILITY , NO VISIBLE DEBRIS IN ROADWAY OR VEGETATION OVERGROWTH WAS PRESENT. THE ROADWAY WAS DRY AND IN GOOD CONDITION. SUNROOF WAS CLOSED AND HAD BEEN OPERATED LESS THAN TEN TIMES DURING THE LIFE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103062June 21, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083369April 5, 2018
ENGINE
THERE IS A VERY LOUD SPUTTERING FROM THE ENGINE WHEN I AM STOPPED. IT SEEMS AS THOUGH THE CAR IS GOING TO DIE. NO CHECK ENGINE LIGHT APPEARS. I TRIED REVVING THE ENGINE IN NEUTRAL TO SEE IF THAT WOULD RESOLVE IT, TO NO AVAIL. I JUST HAD MY STATE INSPECTION PERFORMED AT THE DEALER LESS THAN A WEEK PRIOR TO EVENT. NO ISSUES CAME UP AT THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081064March 23, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS FOR THIS ISSUE AND I AM REPEATEDLY TOLD THAT WITHOUT A CODE OR THE VEHICLE DUPLICATING WHAT IT DOES THERE IS NOTHING THAT CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075418February 28, 2018
POWER TRAIN
AT APPROXIMATELY 40K MILES, THE DEALER REPLACED THE CVT BECAUSE THE CAR WAS "BUCKING" AND CREATED A CODE THAT THE MECHANICS COULD SEE. THAT FIXED THE PROBLEM UNTIL A FEW THOUSAND MILES LATER; THE CAR NOW JUTTERS AROUND 20-25MPH ON FLAT ROADS AND VERY PRONOUNCED ON INCLINES THEN PRODUCES A WOBBLE THROUGHOUT THE CAR AT SPEEDS ABOVE 25MPH. WHEN I TAKE MY FOOT OFF THE GAS, THE SYMPTOM STOPS. BOTH THE SERVICE MANAGER AND TRANSMISSION SPECIALIST TOOK THE CAR FOR A RIDE WITH ME AND EXPERIENCED THE SYMPTOMS. DEALER SAID THAT BECAUSE IT IS NOT PRODUCING A CODE, THERE IS NOTHING THEY CAN DO. ASKED THAT I DRIVE IT FOR A FEW MORE WEEKS TO SEE IF A CODE APPEARS. YESTERDAY, I BROUGHT IT BACK TO THE DEALER WITH THE SAME SYMPTOMS TO CHECK FOR A FAULT CODE; NONE WERE PRESENT. DEALER SAID THERE WAS NOTHING THEY COULD DO WITHOUT A CODE AND SUGGESTED I CONTACT INFINITI CONSUMER AFFAIRS. I DID THAT AND WAS TOLD A REGIONAL REPRESENTATIVE WILL CONTACT ME IN 24 HOURS. IN ABOUT 3 HOURS, THAT TIME WILL HAVE PASSED. I AM CONCERNED THAT THE TRANSMISSION ISSUE WILL LEAVE MY WIFE AND YOUNG KIDS STRANDED. WE ARE DUE TO LEAVE TOMORROW FOR A VACATION 4 HOURS AWAY; I WILL BE RENTING AN SUV FOR OVER $500 FOR THE TRIP BECAUSE OF A LACK OF CONFIDENCE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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