Infiniti QX60 Complaints (2022)

23 consumer complaints on file.

• #11465293May 19, 2022
  POWER TRAIN

  I was moving down a small slope behind other vehicles at a speed of 40-50 mph. In order to slow down a bit, I decided to manually downshift gear, I pressed the left switch and expected that after changing gear the speed it would begin to decline. But instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently apply the brakes so as not to crash into the car in front. I tried again to shift down and each time before changing the gear the car accelerated, although I did not press the accelerator pedal. To test why this is happening, I connected an OBD 2 device to record time, speed, absolute throttle position, accelerator pedal position and engine RPM. I have reproduced the situation on the track and it appears that the car's software actually increases throttle during manual downshifts. This is very dangerous and can lead to an accident, because the driver expects a decrease in speed, and instead of this, the car accelerates itself. I tried to contact the manufacturer, but they didn't even listen and sent it to the dealer. The dealer said that there was no new software and did not even check the dangerous behavior of the machine.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11456277March 11, 2022
  ELECTRICAL SYSTEM

  The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car could possibly shut off while I am driving, I could be stranded somewhere with my two young sons due to the car not starting. Once the car is shut off and locked, it does not restart. Luckily I have AAA and I have been able to get jumps 4 separate times over the past 2 weeks, but some are not that fortunate. I picked up the vehicle on February 14, 2022, so this should not be happening. I leased the vehicle from Kings Infiniti and have taken the car to them to get serviced every single time. The 1st time, the battery was changed because they thought that was the issue. The 2nd time, the telematics control unit was changed because they believed that was issue. The 3rd time, the battery was changed because they discovered the connection to the negative terminal in the battery would pop out causing the battery to discharge and the car would not start. Today, was the 4th time I took to vehicle in to Kings Infiniti and they kept it because they want to determine what is wrong. Also,when I brought my car in this morning, there was another person with the same 2022 QX60 experiencing the same problems as me and he purchased his car on Monday. Since I now know this problem is not solely my car, I want to inform you so Infiniti can be made aware of this major issue. No one should require a jump to start a brand new car. Something is happening once the car is turned off, locked and then attempted to re-start. In addition, when this happens, you need to press the "open door" button on the key to open the car because you are unable to open the door by simply touching the handle.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11445492December 29, 2021
  UNKNOWN OR OTHER

  QX60 2022 did not pass a NHTSA crash test. Is it safe to drive? Thank you

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0