Infiniti QX60 Complaints (2017)

68 consumer complaints on file.

#11534827July 27, 2023
ENGINE, ELECTRICAL SYSTEM
My vehilce only has 31000 miles on it and the cooling fan went out, was not due to anything that I did driving wise. When I called Infiniti Warranty Divison in Franklin Tennessee they said they are aware of the complaints by other customers they said they issued a technical bullentin ITB17-048 but said there was no reason for a recall but they deemed it necassry to make a design change which fixed this problem and also required a module change also. They said they are not responsible for the problem, but if that is true then why did they make the design change. So any owners with old design will have an issue and will have to replace the unit. So I am glad that I was not on the road driving and would have been stuck in the heat trying to get the car repaired. There was no warnings about the issues and even though they may the dealers aware of the issue no notice was sent owners. Please review the number of complaints that were made online about this issue. Feel like they just took advantage of me because this was not a problem I created but was due to poor design. Also the cooling fans are no longer made of metal but of plastic, what is life expectancy of this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530189July 3, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
Driving West on I8 from AZ into San Diego my vehicle would lose all ability to accelerate and start decelerating on the upward climbs of the Crestwood Summit highway pass through the Cuyamaca Mountains. Not only it would continue to lose complete driving power and we had to pull over many time to turn the car off and let it sit for 10 minutes. It was not over heated and no lights were on with any indication of failure. During decents and on plateaus it resumed its completely normal functioning. I immediately brought it in to Oceanside CA Infiniti where they told me they don’t know what it wrong so they can’t fix it and I have to basically drive back to AZ through the mountains again and break down (it’s 115 degrees and almost 1.5 hours in both directions to any town) to figure out what was wrong. It’s incredibly dangerous and clearly not safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529203June 27, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The vehicle shudders and the transmission shifts up and down and has a high squeal when driving. The transmission does this cold and at operating temperature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527210June 15, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2017 Infiniti QX60. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated that he was approaching an exit at the time and was able to coast the vehicle off the freeway into a parking area where the vehicle failed to restart. The contact stated that there were several unknown warning lights illuminated. The vehicle was towed to the contact's residence and later towed to the dealer, who diagnosed a failure with the alternator, and corrosion on the battery terminals. The vehicle had been repaired. The manufacturer was not notified of the failure. The failure mileage was 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517683April 18, 2023
ELECTRICAL SYSTEM
WHEN GETTING VEHICLE OUT OF SPOT AND TURNING WHEEL TO LEFT REAR VEHICLE VIBRATING/BINDING. DEALER INFORMED REAR COUPLER NEEDED TO CHANGED. I FOUND THERE IS ALREADY RECALL FOR THIS ISSUE FOR SAME MODEL BUT SOME REASON MY VIN DOES NOT QUALIFY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509313February 27, 2023
ENGINE
We bought the car used at about 24,000 miles. No engine lights were on. After about a month of owning it smoke would come from the exhaust when started. Took it in to be look at and was told it was a fuel injector and it was replaced. No more issues for about 6 months when it suddenly lost power on the interstate at dawn barley made it to the side of the road without getting ran over. Had to have it towed to a shop where I was told it was a bad coil and they replaced it. Went to pick the car up and less than a mile down the road it lost power again. Took it down for Infiniti to look at it. They said it had previously had engine sludge and that the warranty was voided because of it. After online searches, this seems to be a regular occurrence for this year and model. They recommend a new Engine for $14,000. Now stuck with a vehicle that won’t run with a monthly payment I’m making on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505925February 6, 2023
ELECTRICAL SYSTEM
The car has shut off twice while (once on the highway) and once on a side street. Lost power and locked up. Prior to the shut offs power flickered. No problem identified with Infiniti but appears so be a known issue amongst the infiniti community. Are these cars safe??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498226December 20, 2022
SERVICE BRAKES
Infiniti Hyman Bros failed to complete my infiniti qx60 2017 in a timely manner. Appointment made for 2 months. Waited 2 hrs in house for repair to be made and was told the parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497941December 18, 2022
UNKNOWN OR OTHER
Driving on highway, sunroof was closed properly and it suddenly exploded causing glass shards to fly everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497070December 12, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
COMPONENTS :LATCHES/LOCK Vehicle: 2017 Infiniti Qx60 Date of incident: 6/16/2022/ Mileage 80,000 Safety concern: in the event of a crash or fire, a jammed door could delay response time and cause severe injury or death. I was placing my grandchild in the rear passenger seating area when I closed the door, drove to the local market and was unable to open the door from the inside of the cabin or from the outside. I tried several times to use the unlock button and the door still did not open. No dashboard warnings came on before or after the failure. I took the vehicle to the dealership, they were also UNABLE to open the door after several attempts and was told by the mechanic that the door actuator was defective and to fix the problem would cause SEVERE damage to in the inside of the door. I then contacted the manufacturer and was told they have not heard of this issue and no active recalls are listed for my concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483725September 9, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Infiniti QX60. The contact stated that he placed his grandson in the vehicle and the rear passenger’s side door shut closed. The contact attempted to open the door however, the door failed to open. The contact attempted to unlock the door by depressing the unlock button however, the door would not open. The contact also attempted to open the door from the inside of the vehicle and the door would not open. The vehicle was taken to the dealer and the mechanic stated that the door lock actuator was defective. The vehicle was not repaired. The manufacturer was contacted, and a voicemail message was left. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457496March 20, 2022
STRUCTURE:BODY
While there is no specific incident, the hood latch does not open the hood of the car. I noticed this for the first time on 3/19/2022 when I tried to fill the car with windshield washer fluid. I'm also not confident that the hood is latched safely. Please advise!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450401February 4, 2022
ENGINE
2017 INFINIT QX60. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. THE CONSUMER STATED ON OCCASION, THE VEHICLE EXPERIENCED HESITATION WHEN DEPRESSING THE ACCELERATOR PEDAL FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448562January 23, 2022
ENGINE
While driving the car the engine suddenly stopped completely and we rolled the car to the side of the road. Had this happened on the highway a bit earlier it could have been a major accident as it was snowing heavily and there were snow plows and semis at high speeds. For the next 15 min the car would start and engine would stop on trying to accelerate. After raising the engine in reverse the car stayed on and we were able to come home. (I found across similar experiences from other Infiniti owners online.) Note : at a little over 70K mile the car had an issue where the acceleration suddenly dropped while driving. Dealer told us the engine was shot and we had to replace the engine. The new current engine also had some instances of erratic acceleration but dealer said no issue was found on diagnostics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443148December 8, 2021
ENGINE
We bought the car used at 63,000 miles (approx.). At 65,000 (approx.) the engine will not crank. No engine lights were on. Infiniti will not acknowledge warranty due to engine sludge even though it has been maintained. After online searches, this seems to be a regular occurrence for this model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438630October 29, 2021
POWER TRAIN
The contact owns a 2017 Infiniti QX60. The contact stated that the airbag sensor on the passenger’s side of the vehicle failed to determine and classify the weight of the passenger seated in the seat. The contact was concerned that the airbag would not operate as needed in the event of a crash. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA Campaign Number: 16V244000 (Power Train). The approximate failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436539October 13, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an appt to have concerns checked.. ie transmission hesitation and electrical . I brought it in got a loaner. Many days later it was ready and I could pick it up they could find no issues they fixed nothing but the groan in the gas tank that's it. They said they couldn't duplicate it. So I reiterated to them to make sure that they understood that it was done at random and it's still being done at random months later. So I brought the car home and I've just been dealing with it not knowing what else to do cuz if they don't take the car and actually drive it like it's their own they probably won't experience it just driving around the parking lot. And even though they had it a week and could have done that I guess they didn't. Well then back in the end of August beginning of September my car wouldn't start I had to put the key fob next to the button in order to start it which I didn't figure out till later lots of electrical things were happening at that point added to what I already had so I brought it to them and they said it was the battery it was under warranty so they changed and explain that that should take care of all of my issues and if not bring it back in. So I've made another appointment for today and I'm bringing it back in because the hesitation is still there there's more electrical issues there's always been a Bluetooth electrical issue there's now rear camera, volume sometimes work sometimes blows your ears out, vibration in engine compartment, unlock door open door it sounds unlocking again repeatedly repeatedly and liftgate still
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431839September 6, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
When breaking the pedal starts to bounce and make a super loud noise like if the rear tire is flat. It does it sporadically at low speed breaking making it hard to stop the car. I have taken it ti the dealer numerous time and the Infiniti special mechanic cant find the issue. Also, when driving on the highway the slippery sensor turns on slowing down the car suddenly almost causing an accident. The awd overheating sensor turns on as well all the time as well as the one for mismatch tires. This has been happening for almost 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415283May 5, 2021
UNKNOWN OR OTHER
DRIVING DOWN THE HIGHWAY WHEN MY SUNROOF GLASS EXPLODED. TEMPERATURE IN THE 50'S AND UNLIKELY THAT ANYTHING HIT IT TO CAUSE THIS. PEOPLE ONLINE REPORTING THE SAME THING. SOUNDS LIKE A GUNSHOT AND COULD LEAD TO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389250January 21, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING, THE VEHICLE WAS GETTING EXCESSIVE SMOG FROM THE EXHAUST. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757 (512) 220-0920) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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