Infiniti QX56 Complaints (2011)

78 consumer complaints on file.

#11123584August 30, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TIMING CHAIN FAILURE AND ALSO CATALYTIC CONVERTERS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121782August 22, 2018
FUEL/PROPULSION SYSTEM
CATALYTIC CONVERTER ISSUES CAUSING THE CHECK ENGINE LIGHT TO COME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120586August 17, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL, A SQUEALING AND CLAPPING TYPE NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COULTER INFINITI, 6225 EAST TEST DR., MESA, AZ 85206) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118205August 6, 2018
UNKNOWN OR OTHER
CATALYTIC CONVERTER BOTH SIDES NOT WORKING (112 K MILES). THIS IS A VERY PREVALENT (AND VERY EXPENSIVE) ISSUE IN MOST 2011-2013 QX56 (PLEASE SEE NHTSA COMPLAINTS AND INFINITI FORUM COMPLAINTS). IS THERE A RECALL OR WILL THERE BE ONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110803July 11, 2018
ENGINE
MY VEHICLE NEEDS TWO CATALYTIC CONVERTERS REPLACED IN ORDER TO PASS SMOG. INFINITI DEALER WANTS $5600 TO MAKE THIS REPAIR! THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND SHOULD BE A RECALL ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098381May 29, 2018
ENGINE
THE SERVICE ENGINE SOON LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO HOLMON INFINITI IN MAPLESHADE, NJ WHERE I PURCHASED THE VEHICLE. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. I HAD IT REPLACED AT A COST OF $2,661.79 ON THURSDAY MARCH 29, 2018. ON SATURDAY MARCH 31, 2018, THE BANK 1 CATALYTIC CONVERTOR FAILED. INFINITI CONSUMER AFFAIRS PROVIDED SOME ASSISTANCE WITH THE SECOND REPAIR. THEY PAID FOR THE PARTS AND I PAID THE LABOR OF $1,385.63. INFINITI CONSUMER AFFAIRS WOULD NOT REIMBURSE ME FOR THE PARTS FOR THE FIRST REPAIR BECAUSE "I ALREADY PAID FOR IT". HAD I KNOWN ABOUT THIS APPARENTLY COMMON PROBLEM, I WOULD NOT HAVE PAID FOR THE FIRST ONE WITHOUT CONTACTING THEM FIRST. IT APPEARS TO BE A KNOWN ISSUE IF THEY WERE WILLING TO GIVE ME ANY ASSISTANCE AT ALL, AND I WOULD THINK THAT WOULD BE EXTENDED TO REPAIRS ALREADY PAID FOR BY THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097242May 22, 2018
UNKNOWN OR OTHER
INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN THESE MODELS WHICH IS NOW FIXED IN NEWER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091678May 4, 2018
ENGINE
TODAY, I WAS TOLD THAT I HAVE TO REPLACE THE CATALYTIC CONVERTER, WHICH GOING TO COST ME $2,000. I AM THE ORIGINAL CAR OWNER. I RESEARCHED OTHER SITES AND IT APPEARS THERE CATALYTIC CONVERTER ISSUES ON INFINITI 2011 - 2013 QX56 VEHICLES. PLEASE LOOK INTO THESE WEBSITES. THERE SHOULD BE SOME TYPE OF RECALL FOR THESE VEHICLES REGARDING THE CATALYTIC CONVERTER. REFER TO WEBSITES: HTTPS://INFINITIFORUM.NET/INFINITI-FORUM/ARCHIVE/INDEX.PHP/T-13616.HTML HTTPS://REPAIRPAL.COM/TIMING-CHAIN-AND-EXHAUST-STAY-AWAY-FROM-INFINIT-QX56-AND-BETTER-STAY-FROM-ALL-INFINITI-CARS--314 HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/35247/INFINITI/QX56/2013-QX56-CATALYTIC-CONVERTER-PREMATURE-FAILURE HTTP://REPAIRPAL.COM/ABNORMAL-NOISE-FROM-TIMING-CHAIN-AREA-266 PLEASE CONSIDER A RECALLING THE CATALYTIC CONVERTER ON THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063640January 18, 2018
ENGINE
CATALYTIC CONVERTERS HAVE FAILED SEVERAL TIMES. LEFT SIDE CATALYTIC CONVERTER REPLACED BY PREVIOUS OWNER IN 2013. RIGHT SIDE CATALYTIC CONVERTER REPLACED BY CURRENT OWNER IN 2016. LEFT SIDE CATALYTIC CONVERTER NEEDS TO BE REPLACED AGAIN. CONTACTED DEALER AND INFINITI CONSUMER AFFAIRS. THEY DID NOT OFFER A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053551December 8, 2017
UNKNOWN OR OTHER
IN JUNE 2017, I HAD THE VEHICLE INTO THE DEALERSHIP FOR THE POWER TRAIN RECALL. IN JULY 2017 (87K MILES), I HAD A 420 BANK 1 CAT CODE, AND REPLACED ONE CATALYTIC CONVERTER. IN DECEMBER 2017 (94K MILES), THE 'CHECK ENGINE SOON' LIGHT ILLUMINATED AGAIN, AND THE 430 CODE SHOWS THE OTHER CATALYTIC CONVERTER (BANK 2) NEEDS TO BE REPLACED. IT SEEMS THE CATS ON THESE VEHICLES ARE TERRIBLE, AND ONCE ONE GOES OUT, THE OTHER FAILS TOO. THIS IS VERY EXPENSIVE...ABOUT $2,000 EACH IN MY CASE. THIS SEEMS TOO COMMON BASED ON THE REVIEWS I'VE READ ONLINE NOW. I FEEL LIKE INFINITI SHOULD COVER THE COST OF REPLACING AT LEAST ONE OF THE CATS, BUT I WAS DENIED ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051522November 30, 2017
ENGINE
ENGINE IS MAKING A LOUD NOISE ON THE FRONT RIGHT SIDE. TOOK IT TO MY MECHANIC AND HE SAID IS THE TIMING CHAIN AND OIL JET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045225November 10, 2017
UNKNOWN OR OTHER
THE SERVICE ENGINE LIGHT CAME ON AND THE VEHICLE WAS CHECKED BY INFINITI SERVICE. THE RIGHT SIDE CATALYTIC CONVERTER FAILED. WE REPAIRED THAT (ABOUT 2 WEEKS AGO). TODAY, THE SAME SERVICE ENGINE LIGHT CAME ON AND IT IS THE LEFT CATALYTIC CONVERTER. THE TOTAL AMOUNT SPENT TO REPAIR BOTH OF THE CATALYTIC CONVERTERS WILL BE OVER THREE THOUSAND DOLLARS. FROM SPEAKING TO THE MECHANIC AND RESEARCHING ONLINE, IT APPEARS THAT THE CATALYTIC CONVERTERS FAILING ON THIS VEHICLE IS A PREVALENT PROBLEM. THIS IS A VERY EXPENSIVE ISSUE TO FIX AND IT SEEMS LIKE MANY PEOPLE ARE EXPERIENCING THIS ISSUE. ALTHOUGH THERE MAY NOT BE A LARGE NUMBER OF PEOPLE REPORTING THIS ISSUE ON THIS SITE, IT APPEARS THAT THIS IS AN ISSUE THAT MANY PEOPLE ARE EXPERIENCING BASED ON THE ONLINE FORUMS I HAVE READ.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034180October 17, 2017
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF FORT WORTH (5135 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006197July 18, 2017
ENGINE
TAKATA RECALL-THE CHECK ENGINE LIGHT COME ON SHORTLY AFTER THE TIME CHAIN WAS REPLACED WHICH THE CODES INDICATED THE CATAYLIC CONVERTER NEEDS TO BE REPLACED. THE VEHICLE WAS STATIONARY AT MY HOUSE. THE TIME CHAIN WAS REPLACED APPROXIMATELY 8 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993875June 8, 2017
ENGINE
WE PURCHASED THIS VEHICLE USED ON MAY 5, 2017. MY WIFE WAS DRIVING IT DOWN A CITY STREET AT LESS THAN 45MPH, AND IT BROKE DOWN ON US ON MAY 23RD, AND WAS SENT IN FOR REPAIRS. TOLD IT WAS A RELAY OR AN ISSUE WITH THE TIMING. GOT THE VEHICLE BACK ON JUNE 1, AND HERE IT IS JUNE 7TH AND AT THE SAME LOCATION AS BEFORE, AT THE SAME SPEED, IT BROKE DOWN WITH THE SAME ISSUE. WE'VE OWNED THE VEHICLE FOR ONE MONTH AND BEEN IN THE SHOP TWICE. PLEASE HELP AS THIS HAS THE POTENTIAL TO BE A VERY COSTLY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990727May 20, 2017
UNKNOWN OR OTHER
MY DASH BOARD STARTED CRACKING ACROSS THE BOTTOM OF THE LEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985713May 15, 2017
FUEL/PROPULSION SYSTEM
I HAVE A FAILED FUEL RAIL PRESSURE SENSOR WHICH IS PART OF A VOLUNTARY SAFETY RECALL THAT WAS DONE IN 2012. I CALLED THE MANUFACTURER TO INFORM THEM ABOUT MY FUEL SENSOR THEY TOLD ME THAT MY CAR ISN'T PART OF THE RECALL BECAUSE THEIR ENGINEERS DETERMINED THAT IT WASN'T PART OF THE RECALL! I'M NOT SURE HOW THEY DETERMINED THAT OUT OF ALL CARS PRODUCED THAT YEAR. NOW I'M STUCK WITH A CAR I CAN'T DRIVE UNLESS I TAKE IT TO THE DEALERSHIP AND SPEND MONEY TO GET IT FIXED. MY ONLY HOPE NOW IS THAT SOMEONE FROM NHTSA CAN HELP ME OUT AND GET THEM TO FIX THEIR DEFECTIVE PART! THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972269April 13, 2017
ELECTRICAL SYSTEM
THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS SITTING IN THE CAR LISTENING RADIO AND THE CAR BATTERY WENT DEAD AND THE CAR SHUT OFF. THIS IS A HUGE ISSUE, THE QX56 IS A 8 CYLINDER CAR. IT DOES NOT CHARGE VERY EASILY. I HAVE TO CARRY A BATTERY CHARGER IN MY CAR. I HAVE BEEN STRANDED SEVERAL TIMES IN THE LAST YEAR. I HAVE TAKEN THE CAR TO INFINITY AND THEY CLAIM NOTHING IS WRONG WITH THE CAR. SINCE IT IS A BIG CAR THE BATTERY DRAIN QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897849August 23, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2011 INFINITI QX56. AFTER THE VEHICLE WAS STARTED, THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892159August 1, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 75 MPH, THE SPEEDOMETER MALFUNCTIONED. THE CONTACT STATED THAT THE SPEEDOMETER DECREASED ON ITS OWN TO SPEEDS THAT WERE INCONSISTENT WITH THE ACTUAL SPEED OF THE VEHICLE AT THE TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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