Infiniti JX35 Service Bulletins

181 manufacturer communications on file.

• April 24, 2017•Document ID: 10109230

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN

  Mfr Comm. #:

  ITB15-010c

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; PROCEDURE TO CLEAN CVT TRANSMISSION FLUID COOLERS This bulletin has been amended. The APPLIED VEHICLES section has been revised. Please discard previous versions of this bulletin.

  Associated Products (5)

  2017 Infiniti QX602016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109230-0001.pdf↗
• April 11, 2017•Document ID: 10109231

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB17-002a

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; OIL LEAKING AROUND VALVE TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. This bulletin has been amended. The Title has been changed. The PARTS INFORMATION and CLAIMS INFORMATION sections have been amended. Discard previous versions of this bulletin.

  Associated Products (8)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti QX602016 Infiniti Q502016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109231-0001.pdf↗
• April 10, 2017•Document ID: 10109233

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB17-015

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.

  Associated Products (54)

  2017 Infiniti Q702017 Infiniti QX502017 Infiniti QX702017 Infiniti QX802016 Infiniti Q702016 Infiniti QX502016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q502014 Infiniti Q602014 Infiniti Q702014 Infiniti QX50+ 34 more
  Associated Documents

  • DownloadMC-10109233-0001.pdf↗
• March 31, 2017•Document ID: 10109187

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB15-012g

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  2013 JX35 AND 2014 - 2017 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin applies only to vehciles equipped with a 6 cylinder engine. This bulletin has been amended to add model years to the Applied Vehicles and change the parts information. No other changes have been made. Please discard all previous versions of this bulletin.

  Associated Products (5)

  2017 Infiniti QX602016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109187-0001.pdf↗
• March 28, 2017•Document ID: 10109190

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  ITB16-048b

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT This bulletin has been amended. A correction was made to the DTC number on page 16. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109190-0001.pdf↗
• March 20, 2017•Document ID: 10109195

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

  Mfr Comm. #:

  ITB17-026

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.

  Associated Products (104)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti Q50+ 84 more
  Associated Documents

  • DownloadMC-10109195-0001.pdf↗
• March 15, 2017•Document ID: 10109220

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  PC501 - 2013 JX3

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  CVT Software Update/Warranty Extension Parts Update 2 ***** Parts Update ***** Campaign Bulletin ITB16-048 has been revised to address a part change (in the event that parts are needed) and is now available on NNAnet & ASIST. o Valve Body Kit (3170E29X9C) will now include the Control Valve Assembly, Automatic Transmission Oil Strainer Assembly, Bracket, Band, Oil Pan Gasket, and Lip Seal. o The control valve assembly is only available in kit form, but the oil strainer assembly, bracket, band, oil pan gasket and lip seal will remain available for purchase separately The previously announced restriction on remanufactured CVT assemblies will be lifted on March 24, 2017. Parts will be available for order via normal process after that date. Orders placed via DCS prior to that date will be filled.

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109220-0001.pdf↗
• March 14, 2017•Document ID: 10109189

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  ITB16-048a

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT The Parts Information in this bulletin has been amended. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109189-0001.pdf↗
• February 17, 2017•Document ID: 10109183

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  REVISION 3-PC451

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from January 3, 2017 has been revised to include: - Campaign repair bulletin, ITB17-007 has been developed and is now available on NNAnet, and ASIST. Please discard earlier versions of this bulletin.

  Associated Products (15)

  2016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q702014 Infiniti QX602014 Infiniti QX802013 Infiniti JX352013 Infiniti M372013 Infiniti M562013 Infiniti QX56
  Associated Documents

  • DownloadMC-10109183-0001.pdf↗
• February 16, 2017•Document ID: 10120545

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  ITB17-007

  Date Added:

  October 25, 2017

  Manufacturer:

  INFINITI

  Summary

  CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their inventory with 3G compatible telematics control units. At this time, Infiniti is beginning the process of making 3G compatible hardware available to owners of affected vehicles as identified above. This upgrade may require an owner to make a co-payment in order to receive the 3G hardware update. Please refer to the Claims Information below to determine if an owner co-pay is required. This client satisfaction initiative includes both the hardware upgrade and a complimentary one-year subscription to Infiniti Connection Plus telematics service; this does not apply to PC454 (see page 2 for details). You MUST use Service Comm to confirm bulletin Applicability. NOTE: - Vehicle eligibility will be viewed on the second page of Service Comm. This activity is not displayed on the main page of Service Comm because it is optional for customers to participate. - Vehicles without Navigation are ineligible as they are not equipped with TCUs. Retailer?s Responsibility It is the retailer?s responsibility to check SERVICE COMM using the appropriate Service Comm I.D. for the status on each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.

  Associated Products (16)

  2016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q702014 Infiniti QX602014 Infiniti QX802013 Infiniti JX352013 Infiniti M352013 Infiniti M372013 Infiniti M562013 Infiniti QX56
  Associated Documents

  • DownloadMC-10120545-0001.pdf↗
• February 13, 2017•Document ID: 10119184

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  ITB17-005

  Date Added:

  October 15, 2017

  Manufacturer:

  INFINITI

  Summary

  BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL SERVICE INFORMATION The Enhanced Multi-Media Interface Tester (EMMIT) J-51922 is a new special tool that tests the functionality of the following features: Bluetooth o Pairing/Connecting o Phonebook Access Profile o Hands Free Profile (for calls) o Bluetooth Audio test o Message Access Profile (for text messages, if so equipped) USB o Tests USB music playback o Tests USB music browsing capability AUX o Tests AUX Jack playback Use EMMIT to diagnose symptoms related to Bluetooth, USB, and AUX. If EMMIT passes diagnostic tests, the symptom is caused by the customer?s phone and not caused by the AV control unit. DO NOT replace the AV control unit. NOTE: If an AV control unit is replaced for multi-media issues that can be tested with EMMIT, a printed copy of the EMMIT diagnostic results must be included with the returned unit. See page 2 for more information about the EMMIT tool.

  Associated Products (11)

  2013 Infiniti FX352013 Infiniti FX372013 Infiniti FX502013 Infiniti G252013 Infiniti G352013 Infiniti G372013 Infiniti JX352013 Infiniti M352013 Infiniti M372013 Infiniti M562013 Infiniti QX56
  Associated Documents

  • DownloadMC-10119184-0001.pdf↗
• January 27, 2017•Document ID: 10109161

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  PC501 - 2013 JX3

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  CVT Software Update/Warranty Extension Parts Update ***** Parts Update ***** Infiniti has temporarily placed remanufactured CVT assemblies on parts restriction. All existing orders currently on backorder will be removed from the system, but will be fulfilled as parts become available. Do not submit new orders to replace cancelled orders. The cancelled orders will be filled as parts become available and prioritized as follows*: 1. CSC order 2. VOR order 3. STK order 4. SVC orders (beginning today) *Status of orders is as of time of cancellation Retailers may inquire about their position on the backorder list by sending an email including the following information to: [email protected] - Retailer number - Order number - Part number

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109161-0001.pdf↗
• January 27, 2017•Document ID: 10109145

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB17-002

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.

  Associated Products (9)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109145-0001.pdf↗
• January 17, 2017•Document ID: 10109142

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:DOOR; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

  Mfr Comm. #:

  ITB12-076c

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  POWER BACK DOOR CALIBRATION This bulletin has been amended. Step 15 has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (5)

  2017 Infiniti QX602016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109142-0001.pdf↗
• January 3, 2017•Document ID: 10109168

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  REVISION 2-PC451

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted. - 283B0-3JA7A is used for Q50 - These parts are not restricted and can be ordered through normal process Please discard previous versions of this announcement.

  Associated Products (15)

  2016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q702014 Infiniti QX602014 Infiniti QX802013 Infiniti JX352013 Infiniti M372013 Infiniti M562013 Infiniti QX56
  Associated Documents

  • DownloadMC-10109168-0001.pdf↗
• December 21, 2016•Document ID: 10120541

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:DOOR

  Mfr Comm. #:

  ITB12-076b

  Date Added:

  October 25, 2017

  Manufacturer:

  INFINITI

  Summary

  POWER BACK DOOR CALIBRATION The Applied Vehicles in this bulletin have been amended. No other charges have been made. Please discard previous versions of this bulletin.

  Associated Products (5)

  2017 Infiniti QX602016 Infiniti QX602015 Infiniti QX602014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10120541-0001.pdf↗
• December 7, 2016•Document ID: 10109119

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN

  Mfr Comm. #:

  PC501 - 2013 JX3

  Date Added:

  August 1, 2017

  Manufacturer:

  INFINITI

  Summary

  CVT Software Update/Warranty Extension Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module (TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the retailer's ability to diagnose client concerns regarding Continuously Variable Transmission (CVT) operation; it does not repair any symptoms nor alter the drive characteristics of the vehicle. Specifically, the diagnostic logic will store two new Diagnostic Trouble Codes when "Judder" symptoms occur on vehicles. - P17F0 - "Judder" caused by belt slip - PF171 - "Judder" caused by control valve In addition to the installation of diagnostic software, Infiniti will also extend the warranty coverage on the CVT assembly (including internal CVT components, gaskets, and seals), CVT control valve body, and torque converter from its original duration of 72 months/70,000 miles to 96 months/94,000 miles (whichever occurs first). Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations and exclusions of Infiniti's New Vehicle Limited Warranty continue to apply. This CVT warranty extension is being provided as a client satisfaction effort to address client concerns; including those concerns expressed by plaintiffs in class action litigation, and is subject to final approval of the settlement of that litigation. In the interim, Infiniti will make any necessary repairs that would be covered under the extended CVT warranty.

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10109119-0001.pdf↗
• December 6, 2016•Document ID: 10120542

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE

  Mfr Comm. #:

  ITB16-048

  Date Added:

  October 25, 2017

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific 2013 JX35 and 2014 QX60 vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PC501 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.

  Associated Products (2)

  2014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10120542-0001.pdf↗
• November 29, 2016•Document ID: 10119255

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB13-052a

  Date Added:

  October 15, 2017

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.

  Associated Products (32)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q602014 Infiniti Q702014 Infiniti QX602014 Infiniti QX80+ 12 more
  Associated Documents

  • DownloadMC-10119255-0001.pdf↗
• November 28, 2016•Document ID: 10119264

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  ITB16-047

  Date Added:

  October 15, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; DIAGNOSIS INFORMATION FOR ABS DTC C1130 SERVICE INFORMATION When diagnosing for DTC C1130 (ENGINE SIGNAL): ECM related DTCs (P-codes) must be diagnosed, repaired, and DTCs erased first. - DTC C1130 is an ABS DTC that indicates an output signal of the ECM is not recognized. - Absent or incorrect ECM signals, that are indicated by corresponding P-codes, may trigger C1130 in the ABS control unit. - Some vehicle features that can be affected by absent or incorrect ECM signals are: - Forward Emergency Braking (FEB) - Intelligent Cruise Control (ICC) - VDC/ABS/TCS

  Associated Products (36)

  2017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX702015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702014 Infiniti Q502014 Infiniti Q60+ 16 more
  Associated Documents

  • DownloadMC-10119264-0001.pdf↗