Hyundai Veracruz Complaints (2007)

145 consumer complaints on file.

#10679171September 23, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
2007 HYUNDAI VERACRUZ. CONSUMER WRITES IN REGARDS TO ENGINE STALLING PROBLEMS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WAS INFORMED THE ALTERNATOR WAS FILLED WITH OIL, WHICH CAUSED AN INTERNAL SHORT. THE DEALER INFORMED THE CONSUMER, THE ALTERNATOR, VALVE AND BANK COVER GASKETS NEEDED TO BE REPLACED. THE CONSUMER RECEIVED A RECALL NOTICE, TWO MONTHS LATER FOR THE EXACT PROBLEM SHE EXPERIENCED. UPDATED 11/04/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761094September 2, 2015
ELECTRICAL SYSTEM
I TOOK THE VEHICLE IN FOR SAFETY WARRANTY WORK. CAR CITY HYUNDAI IN ST JOSEPH MISSOURI COMPLETED THE NATIONAL RECALL FOR OIL LEAKING ON TO THE ALTERNATOR . AFTER DRIVING THE CAR FOR APPROX 30 MILES THE DASH LIGHTS UP LIKE A CHRISTMAS TREE. I HAVE SPOKE TO JOE 631613 FOR HYUNDAI HE IS NOT A PART OF HYUNDAI CORP. HE IS A CSR FOR SOME CALL CENTER. THEY ARE STATING THE ELECTRICAL PROBLEMS HAVE NOTHING TO DO WITH THE CHANGES THE DID ON MY CAR AND THAT IT IS A SENSOR THAT HAS MAGICALLY WENT OUT AFTER THE RECALL WORK. JOE INSTRUCTED ME TO CONTACT THE ADDRESS BELOW FOR ANY OTHER CONCERNS. 20850 FOUNTAIN VALLEY CA 92728
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746887August 6, 2015
ELECTRICAL SYSTEM
THE VALVE COVER GASKET WAS LEAKING IN TO THE ALTERNATOR CAUSING AN ELECTRICAL MALFUNCTION THAT ALMOST CAUSED A THREE CAR ACCIDENT. THOSE PARTS HAVE BEEN REPLACED FOUR TIMES. TWICE BY FIRESTONE BECAUSE THE DEALERSHIP TOLD ME THAT SINCE THERE THE ONES THAT REPAIRED IT THE FIRST TIME I HAD TO GO BACK TO THEM THE SECOND TIME. AND THE DEALERSHIP REPAIRED IT TWICE SINCE THE RECALL HAS BEEN REPORTED. THIS VEHICLE IS UN SAFE FOR ME TO DRIVE MY CHILDREN IN AND APPARENTLY HYUNDAI HAS NOT FOUND A SUCCESSFUL WAY TO FIX THE PROBLEM BUT YET IM BEING INCONVENIENCED AT MY EXPENSE DUE TO PAYING TOW FEES,RENTAL FEES, AND DIAGNOSTIC TESTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744433July 28, 2015
UNKNOWN OR OTHER
MY ESC OFF LIGHT CAME ON AND I COULD NOT SHIFT OUT OF PARK.I COULD HEAR CLICKING IN THE WHEEL..HIT CRUISE CONTROL AND WIGGLED THE WHEEL AND IT FINALLY WENT TO DRIVE. IT WOULD GO INTO NUETRAL OR DRIVE AND WOULDN'T GO INTO PARK.I PUT IT IN NEUTRAL AND PUT THE E-BRAKE ON AND TURNED THE KEY OFF BUT OF COURSE THE KEY WOULDN'T COME OUT OF THE IGNITION BECAUSE OF THIS...WOULDN'T GO INTO REVERSE. IT EVENTUALLY DOES AFTER FULLING WITH IT. READ ABOUT A RECALL ON THE CABLE OR SOME LAMP OR ESC LIGHTING OR SOMETHING IN 2007-2009 HYUNDAI VERACRUZ'S BUT IT IS NOT UNDER MY VIN. I HAVE SEEN LOTS OF COMPLAINTS ON THIS DEFECT/ISSUE! PLEASE HELP? EXPLAIN? THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717073May 18, 2015
VISIBILITY/WIPER
PURCHASED VEHICLE JANUARY 2, 2015. MY FRONT WINDSHIELD WIPER WENT COMPLETELY OUT ON ITS OWN IN MARCH. THE DEALER I MADE THE PURCHASE SERVICE DEPARTMENT MADE AN ADJUSTMENT THAT WAS NEVER SUFFICIENT. IN FACT, I BROUGHT IT BACK TO THE MECHANIC 4 TIMES WITHOUT HAVE TO LEAVE THE LOT. HE MENTIONED THAT THERE WAS A DEFECT IN IT AND THAT I WOULD HAVE TO PURCHASE A USED MOTOR THAT COST $350.00 PLUS $68.00 FOR INSTALLATION. IT IS ONLY SOLD A MOTOR + TRANSMISSION NOT MOTOR ONLY. THE IS A NATION BACK ORDER AND ONLY ONE COMPANY HAS IT!!! THIS IS RECALL OR "GIVE ME MY MONEY BACK" IF I EVER HEARD OF ONE. WHEW, THANK YOU FOR YOUR ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704124April 7, 2015
STEERING:RACK AND PINION, ENGINE
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING THE VEHICLE, THE CONTACT HEARD A CLANKING NOISE COMING FROM THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE NOISE ALSO WAS PRESENT WHEN DRIVING OVER BUMPS IN THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE RACK AND PINION STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT INDICATED THAT OIL LEAKED ONTO THE ALTERNATOR CAUSING THE ALTERNATOR WARNING LIGHT TO ILLUMINATE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663854February 4, 2015
ENGINE
2007 VERACRUZ ALTERNATOR VALVE COVER GASKET DEFECT. *MW THE CONSUMER STATED ON OCTOBER 4, 2013, THE VEHICLE STALED IN RUSH HOUR TRAFFIC. A TOW TRUCK WAS ABLE TO START THE VEHICLE WHEN THE BOOSTER BATTERY WAS DISCONNECTED. THE VEHICLE WAS TOWED TO THE DEALER. THE CONSUMER WAS INFORMED THE VALVE COVER GASKET LEAKED OIL ONTO THE ALTERNATOR AND DESTROYED IT. THE ALTERNATOR AND THE VALVE ROCKER COVER WAS REPLACED AT A COST OF $758.46.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671970January 12, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671322January 9, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668974December 30, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT INTERMITTENTLY ILLUMINATED AND THE ACCELERATOR PEDAL BECAME STIFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654719November 13, 2014
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. ON A SEPARATE OCCASION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653448November 7, 2014
ENGINE
I SENT A COMPLAINT APPROXIMATELY A MONTH AGO AND RECEIVED A CONFIRMATION. HAVEN' T HEARD ANY FOLLOWUP FROM HYUNDAI ALTHOUGH THEY WERE SUPPOSED TO SEND A REMEDY NOTICE. I SOLD THE VEHICLE AT A VERY REDUCED PRICE WHEN IT WASN'T RUNNING AND THE REPAIR MAY HAVE BEEN NECESSARY DUE TO THE RECALL ISSUE. PLEASE LET ME KNOW IF I HAVE ANY RECOURSE, BECAUSE I BELIEVE MANY OF MY REPAIRS ON THIS VEHICLE MAY BE TRACEABLE TO THE RECALL PROBLEM. I HAVE THE REPAIR RECEIPTS GOING BACK SEVERAL YEARS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644400October 13, 2014
ENGINE, ELECTRICAL SYSTEM
SUFFICIENT AMOUNT OF OIL LEAKING ONTO ALTERNATOR FROM FRONT CYLINDER BANK VALVE COVER GASKET- COATING ALTERNATOR, NOT ALLOWING THE CAR TO START OR CHARGE WHEN JUMPED. CAR BATTERY HAS BEEN REPLACED TWICE AND SERVICED AT A LOCAL REPAIR SHOP. LOCAL REPAIR SHOP HAS DOCUMENTED AND NOTED THAT THERE IS SIGNIFICANT DAMAGE OCCURNING FROM FRONT CYLINDER BANK VALVUE COVER, WHICH IS DRIPPING AND COATING THE ALTERNATOR. INQUIRED HELP FROM HYUNDAI CUSTOMER CARE CENTER AND WAS INSTRUCTED TO BRING CAR INTO A DEALER FOR FURTHER INSPECTION. UNFORTUNALTLY THE CAR HAS NOT BEEN ABLE TO START AND THIS WOULD REQUIRE A TOWING SERVICE TO TOW MY VEHICLE TO THE CLOSET HYUNDAI SERVICE AND DEALERSHIP, WHICH IS OVER FOURTY FIVE MINUTES FROM MY CURRENT LOCATION. ALL EXPENSES HAVE TO BE PAYED OUT OF POCKET FROM THE VEHICAL OPERATIVE (THIS INCLUDES: TOWING AND ALL REPAIRS). HYUNDAI HAS ISSUED AN IMPORTANT SAFETY RECALL (INTERIM NOTICE)- THEY WERE UNABLE TO HELP ADDRESS TOWING MY BROKEN DOWN VEHICLE AND GETTING ANY RESOLUTION INTO FIXING THE PROBLEM ADDRESSED IN RECALL LETTER. I AM A CONCERNED CUSTOMER THAT REACHED OUT TO THE HYUNDAI CUSTOMER CARE CENTER FOR ASSISTANCE. I IDENTIFY MY NEEDS AND CONCERNS, AS I REQUIRE MY VEHICLE TO COMUTE TO AND FROM WORK AND TRANSPORT CHILDREN TO SCHOOL. IT IS VERY DISHEARTINING TO LEARN THAT AFTER I ADDRESSING THE SAFETY AND WELL-BEING OF THOSE TRANSPORTED IN MY CAR, THAT I WAS NOT EVEN CONSIDERED A CANIDATE FOR ANY TYPE OF LOANER VEHICLE UNTIL THIS PROBLEM IS RESOLVED. AS STATED IN MY IMPORTANT SAFETY RECALL (INTERIM LETTER):" THE VEHICLE WILL RUN ON BATTERY POWER UNTIL THE BATTERY VOLTAGE DROPS BELOW THE ENGINE...IF THIS OCCURS, THE ENGINE WILL SHUT OFF AND WILL NOT RESTART, INCREASING THE RISK OF CRASH." - HYUNDAI IS NOT PROVIDING ME WITH A SAFE ALTERNATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643468October 9, 2014
ENGINE
ON SEPTEMBER 2, 2014, MY SON WAS DRIVING TO WORK WHEN OUR 2007 HYUNDAI VERACRUZ'S ENGINE SHUT DOWN. HE WAS ABLE TO COAST TO A REPAIR SHOP NEAR HIS WORK. THEY DIAGNOSED THE PROBLEM TO BE THE TIMING BELT, THE ESTIMATED REPAIR COST WAS $1,650.00, BECAUSE A SCREW HAD BROKEN OFF WHICH REQUIRED ADDITIONAL REPAIR IN ADDITION TO THE TIMING BELT REPLACEMENT. THE REPAIR SHOP MANAGER OFFERED TO PURCHASE THE CAR AT A VERY REDUCED PRICE ($1600.00), WHICH WE ACCEPTED. MY SON USED THE FUNDS AS A DOWN PAYMENT ON A NEW CAR. APPROXIMATELY THREE WEEKS LATER, I RECEIVED A SAFETY RECALL LETTER FROM HYUNDAI CONCERNING OUR RECENTLY SOLD VERACRUZ (NHTSA CAMPAIGN NUMBER 14V-415). THE LETTER INCLUDED A SECTION EXPLAINING REIMBURSEMENT CONSIDERATION FOR PREVIOUS REPAIRS. THE RECALL INVOLVES ENGINE OIL LEAKING ONTO THE ALTERNATOR AND DAMAGING IT ALONG WITH THE VEHICLE CHARGING CENTER. WE HAVE REPLACED OUR ALTERNATOR THREE TIMES AND HAD A MAJOR ELECTRICAL SHUTDOWN JUST TWO YEARS AFTER PURCHASING THE VEHICLE. I CALLED THE CUSTOMER CARE CENTER TO EXPLAIN OUR SITUATION. I WAS TOLD THAT BECAUSE WE HAD SOLD THE VEHICLE, WE WERE NOT ELIGIBLE FOR REPAIR (OBVIOUSLY) OR REPAIR REIMBURSEMENT. I STRONGLY BELIEVE THAT I HAVE PAID OVER $2,000.00 OVER THE YEARS FOR REPAIRS QUITE POSSIBLY CAUSED BY THIS PROBLEM. IN ADDITION, I BELIEVE THE TIMING BELT ISSUE WHICH LED TO THE FINAL $1650.00 REPAIR ESTIMATE MAY HAVE BEEN DUE TO THIS RECALL PROBLEM. MAYBE NOT. UNDOUBTEDLY, THE CONSTANT ENGINE PROBLEMS MADE ME FEEL LIKE I HAD PURCHASED A LEMON. NOW I KNOW WHY. PLEASE ADVISE ME ON HOW TO PROCEED WITH MY COMPLAINT. I HAVE ALL OF THE RECEIPTS FROM THE PREVIOUS REPAIRS AND CAN PROVIDE THEM UPON REQUEST. THE VEHICLE VIN # IS [XXX]. THANK YOU FOR YOUR ASSISTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632367September 11, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE THE VEHICLE WAS PARKED, THE SHIFTER FAILED TO MOVE FROM THE PARK POSITION. THE DEALER STATED THAT THE STOP LAMP SWITCH WAS DEFECTIVE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED FIVE TIMES. THE DEALER REPAIRED THE VEHICLE EACH TIME. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 09V122000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT REFUSED TO ASSIST BECAUSE THE RECALL REMEDY WAS ALREADY PERFORMED ONCE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631947September 9, 2014
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECHARGED THE BATTERY IN ORDER TO START THE VEHICLE. ON A DIFFERENT OCCASION, WHILE DRIVING 15 MPH, THE BATTERY LIGHT FLASHED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART AND BECAME STUCK IN THE DRIVE GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629739August 31, 2014
ELECTRICAL SYSTEM
CAR LOST ALL POWER IN HEAVY TRAFFIC. SECOND FAILURE OF ALTERNATOR HAPPENED AT ABOUT 58,000 MILES APPROXIMATELY THIRD HAPPENED AT 82,600 MILES APPROXIMATELY SIMILAR SITUATION ON ALL THREE INCIDENTS WE FELT THREATEN AT EVERY INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627016August 21, 2014
UNKNOWN OR OTHER, SERVICE BRAKES
THE VEHICLE GOT HARDER AND HARDER TO PUT IN AND OUT OF GEAR UNTIL IT WOULD NOT COME OUT OF PARK UNTIL YOU SLAMMED ON THE BRAKES A FEW TIMES AND TURNED THE ENGINE ON AND OFF. THEN WHEN YOU GOT TO YOUR DESTINATION YOU COULDN'T GET THE CAR BACK IN PARK WITHOUT THE SAME ROUTINE. BRAKE LIGHT SWITCH WAS OUT. BUT THE DASH LIGHTS STARTED BLINKING ON AND OFF. TOOK IT TO THE HYUNDAI DEALERSHIP AND IT TURNED OUT FRONT AND REAR VALVE COVERS GASKETS HAD LEAKED AND DUMPED OIL ONTO THE ALTERNATOR CAUSING IT TO BURN UP. VERY EXPENSIVE REPAIRS AND POSSIBLY DANGEROUS SITUATION TO BE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616743July 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE STARTING THE IGNITION THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, WHO STATED THAT THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615163July 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, ELECTRICAL SYSTEM
AT 16343 MILEAGE, ELECTRONIC STABILITY CONTROL (ESC) WARNING LIGHT ILLUMINATED AND VEHICLE WAS DIFFICULT TO SHIFT OUT OF PARK. DEALER REPLACED BRAKE LIGHT ASSEMBLY UNDER WARRANTY. AT 40,100 MILEAGE, ESC WARNING LIGHT AGAIN ILLUMINATED. DEALER AGAIN REPLACED THE BRAKE LIGHT ASSEMBLY SWITCH UNDER RECALL CAMPAIGN 092. AT 87,719 MILEAGE, THE ESC WARNING LIGHT AGAIN ILLUMINATED AND VEHICLE WAS DIFFICULT TO SHIFT OUT OF PARK. DEALER AGAIN REPLACED THE BRAKE LIGHT ASSEMBLY SWITCH AT MY COST, EVEN THOUGH THE BAD SWITCH HAD BEEN REPLACED DUE TO A RECALL. AT 129,000 MILEAGE, THE ESC WARNING LIGHT IS ONCE AGAIN ILLUMINATED AND THE VEHICLE IS DIFFICULT TO SHIFT FROM PARK. THIS MEANS THAT THE BRAKE LIGHT SWITCH IS AGAIN BAD. THE VEHICLE IS ON IT'S 4TH BRAKE LIGHT SWITCH. SINCE THIS IS PART OF A PART DEFECT RECALL, HYUNDAI SHOULD WARRANT THE REPLACEMENT PART FOR LIFETIME FREE REPLACEMENT, BUT THEY DO NOT. THE REPLACEMENT RECALL PART IS OBVIOUSLY NO BETTER THAN THE PART IT REPLACES. THE BRAKE LIGHT SWITCH IS NOT A ROUTINE WEAR PART, AND AT THIS DEGREE OF FAILURE, AN SEVERE DESIGN FLAW IS INDICATED. THIS IS A CRITICAL SAFETY ITEM THAT AFFECTS ELECTRONIC STABILITY CONTROL, SHIFTING, AND BRAKE LIGHT ILLUMINATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Veracruz