Hyundai Tucson Complaints (2016)

1,626 consumer complaints on file.

#10986278May 17, 2017
POWER TRAIN
FAULTY DUAL CLUTCH TRANSMISSION CAUSES THE VEHICLE TO HESITATE WITHOUT WARNING WHEN THE GAS PEDAL IS PUSHED. THIS HAPPENS AT RANDOM TIMES AND WITH DIFFERENT DEGREES OF SEVERITY. THIS HAS HAPPENED ON MANY OCCASIONS AND CREATES A MAJOR SAFETY HAZARD AS THE ACCELERATION MAY NOT BE THERE WHEN NEEDED. HYUNDAI HAS KNOWN THEIR DCT IS FAULTY AND THEY HAVE NOT BEEN ABLE TO FIX THIS PROBLEM AFTER SEVERAL ATTEMPTS, INCLUDING 2 RECALLS FOR THIS ISSUE. LIVES ARE AT RISK FOR NOT ONLY THE DRIVER BUT OTHER DRIVERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985428May 12, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE THE VEHICLE WAS STATIONARY, IT JERKED WHEN THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL. THE CONTACT STATED THAT IT FELT AS IF THE VEHICLE WOULD STALL. IT WAS DIAGNOSED THAT THE JERKING CONDITION WAS A FEATURE OF THE VEHICLE DUE TO THE PRESENCE OF A DUAL CLUTCH. THE VEHICLE WAS REPAIRED AND THE CLUTCH ACTUATOR WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984262May 8, 2017
POWER TRAIN
THE TRANSMISSION DOESN'T ENGAGE AFTER A STOP, LAGS WHEN ACCELERATING ON CITY STREETS, AND OFTEN STUTTERS WHEN ACCELERATING IN TURNS OR ON CITY STREETS. I HAVE TAKEN THE VEHICLE INTO THE DEALER FOR COMPUTER UPDATES THAT WERE SUPPOSED TO FIX THE PROBLEM TWICE AND THE PROBLEMS KEEP OCCURRING. RECENTLY, THIS LED TO MY ALMOST BEING HIT WHEN I WAS TRYING TO PULL OUT IN TRAFFIC AND THE VEHICLE WOULDN'T MOVE THEN SUDDENLY A QUITE A FEW SECONDS LATER IT LURCHED FORWARD. I HAD TO HIT THE BREAKS TO KEEP FROM BEING HIT. THIS HAS HAPPENED BEFORE, BUT THIS TIME A CAR ALMOST HIT ME. I FEEL UNSAFE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981266April 28, 2017
POWER TRAIN
WHEN THE CAR SLOWS DOWN AND THEN SPEEDS UP IN TRAFFIC, TURNING AT STOP SIGNS OR ON STREET LIGHTS, OR PULLING OUT ONTO THE STREET, THE ENGINE WILL HESITATE/FREEZE UP.. THIS RESULTS IN A DELAY OF MOVEMENT FOLLOWED BY THE CAR LUNGING FORWARD WHEN IT DOES BEGIN TO DRIVE AGAIN, CREATING A VERY UNSAFE AND TERRIFYING SITUATION. I INITIALLY TOOK IT IN FOR THE RECALL ON OCTOBER 6, 2016. SINCE THEN I HAVE BROUGHT IT BACK TO THE DEALERSHIP I PURCHASED IT AT TO FIX THE ISSUE TWO MORE TIMES. WHEN I CALLED BACK THE FOURTH TIME I WAS TOLD TO CONTACT HYUNDAI CORPORATE. HYUNDAI CORPORATE HAS ONLY TOLD ME TO NOT DRIVE IN ECO MODE AND TO RETURN TO THE DEALERSHIP TO LEARN ABOUT DRIVING IN THE THREE DIFFERENT MODES. I HAVE ALSO DONE THAT AND BOTH OF THE MEN IN THE SERVICE DEPARTMENT LOOKED VERY CONFUSED AND TOLD ME HYUNDAI DOES NOT TELL THEM TO HAVE CUSTOMERS DRIVE IN ANY PARTICULAR MODE. WHAT THEY DID TELL ME WAS THAT GIVEN MY SITUATION AND IT HAPPENING IN ALL THREE MODES I SHOULD USE THE MODES WHICH FEELS THE SAFEST FOR ME. THIS IS IN NO WAY A SOLUTION AS ALL THREE MODES ARE POTENTIALLY LIFE THREATENING AND I EXPERIENCE THIS MULTIPLE TIMES EVERY SINGLE TIME I DRIVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979709April 21, 2017
POWER TRAIN
I HAVE A 2016 HYUNDAI TUCSON TURBO. WHEN I FIRST GOT IT I THOUGHT THE GAS PEDAL WAS STICKING BUT COME TO FIND OUT IT WAS A TRANSMISSION PROBLEM. THE TRANSMISSION HAS BEEN "UPDATED " TWICE BUT THE CAR CONTINUES TO CHOKE WHEN YOU STEP ON THE GAS AND THEN LURCH FORWARD. I BELIEVE I AM GOING TO REAR END SOMEONE. EVERYTIME I VISIT THE DEALERSHIP I COMPLAIN ABOUT THIS PROBLEM AND THEIR SOLUTION IS TO "DRIVE IT LIKE A STICK SHIFT". I BOUGHT AN AUTOMATIC........
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979040April 18, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DANGEROUS TRANSMISSION. WHILIE THE CAR WAS IN MOTION GOING DOWN AN ON-RAMP TO GET ONTO THE INTERSTATE I PROCEEDED TO MERGE INTO TRAFFIC ONLY TO FIND OUT THAT I DID NOT HAVE ANY POWER. THE CAR WAS STILL ON BUT THERE WAS NOT ANY ACCELERATION, I KEPT PRESSING AND PRESSING AND NOTHING. SO I PULLED OFF THE ROAD SO A SEMI WOULDN'T RUN OVER ME. I PUT THE CAR IN PARK AND THEN WAITED ABOUT A MINUTE. I WAS ABLE TO GET THE CAR MOVING A LITTLE BIT AT A TIME. ONCE I REACHED 70MPH IT WAS LIKE IT WOULDN'T SHIFT GEARS. SO I DECIDED TO DRIVE IT TO THE DEALERSHIP. WHILE STOPPED AT A STOP LIGHT I PROCEEDED INTO THE INTERSECTION ONLY TO HAVE IT NOT BE ABLE TO MOVE ANYMORE SO I WAS BLOCKING TRAFFIC. I PUT THE CAR IN PARK AND DID A DIAGNOSTIC ONLY TO FIND OUT THERE WERE NO ISSUES. CLEARLY THIS FUNCTION DOES NOT DO IT'S JOB IN REPORTING THE PROBLEM. THE SERVICE MANAGER WAS NOT ABLE TO GET ME AN APPOINTMENT UNTIL 5 DAYS LATER TO LOOK AT IT. ONLY TO FIND OUT THEY COULD NOT REPLICATE THIS ISSUE. I THOUGHT IT WAS IN MY HEAD BECAUSE THIS STARTED WHEN I ONLY HAD THE CAR A MONTH. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. ALSO, THE CAR WILL LUNGE AT LOW SPEEDS AND SORT OF BUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979043April 18, 2017
ENGINE, VEHICLE SPEED CONTROL
DANGEROUS VEHICLE - SAME THING AS PREVIOUS COMPLAINT. YOU NEVER KNOW WHEN YOU HAVE ACCELERATION AND ARE FEARFUL OF GOING INTO TRAFFIC. ALSO ON A HOT DAY THE AIR CONDITION WOULD NOT WORK AND THEY COULD NOT DUPLICATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979048April 18, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SAME COMPLAINT AS BEFORE THEY CANNOT DUPLICATE AT DEALERSHIP. THERE IS NOT A RECALL ON THIS VIN NUMBER EVEN THOUGH IT WAS MANUFACTURED DURING THE DATES OF THE RECALL I FOUND OUT. I AM SERIOUSLY THINKING ABOUT HIRING A LAWYER BECAUSE I DO NOT WANT A CAR THAT IS NOT SAFE FOR MY GRANDCHILDREN. THIS TIME AGAIN WOULD NOT ACCELERATE WHEN GOING INTO TRAFFIC. IT IS VERY TERRIFYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972359April 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAVE HAD TWO EMERGENCY RECALLS DUE TO TRANSMISSION SLIPPING, JERKING AT SLOW SPEEDS, ALMOST STALLING OUT AND ACTCELLERATING ABNORMALLY WITH THE RPM'S RACING. DURING EACH RECALL, THE DEALERSHIP COMPLETES AN UPDATED SOFTWARE ON THE TRANSMISSION AND WHEN I LEAVE THE DEALERSHIP, MY VEHICLE NOTICEABLY DRIVES MUCH SMOOTHER AND NORMAL. A FEW DAYS LATER, THE TUCSON TRANSMISSION PROBLEM BEGINS ALL OVER AGAIN LIKE THE IT ACTED BEFORE. I FEEL THIS 2016 HYUNDAI TUSCON ECO 1.6LT SUV IS A DANGER TO MYSELF AND OTHER VEHICLES ON THE ROAD. WHAT IS MY RECOURSE ON THIS CONTINUOUS TRANSMISSION PROBLEM? IT HAS ABOUT 11K IN MILEAGE. CAN THIS VEHICLE BE LEMON LAW'D AS I HAVE OWNED IT FOR UNDER A YEAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972043April 12, 2017
ENGINE, VEHICLE SPEED CONTROL
THERE ARE SEVERAL PROBLEMS. THE DUAL CLUTCH AN AUTOMATED MANUAL TRANSMISSION ON MY 1.6-LITER TURBO VERSION HESITATES UP TO SEVERAL SECONDS WHEN ACCELERATING, THIS CAN OCCUR WHEN TURNING, ACCELERATING FROM A FULL STOP, MOVING AT A SLOW SPEED 1-5MPH. THE TACHOMETER REVS UP BUT THE CAR STAYS STATIONARY. THIS HAPPENS MULTIPLE TIMES A WEEK. THE SCARIEST TIME WAS WHEN I WAS ATTEMPTING TO MERGE ON THE HIGHWAY AND THE CAR DID NOT ACCELERATE AND CARS HAD TO SWERVE TO AVOID HITTING ME.. ADDITIONALLY IF YOU ARE IN BUMPER TO BUMPER TRAFFIC INCHING ALONG, IT HESITATES TO ACCELERATE AND WHEN IT FINALLY DOES, YOU'RE AFRAID YOU WILL HIT THE CAR IN FRONT OF YOU. I HAVE FOUND WHEN INCHING ALONG 1-5 MPH DURING RUSH HOUR TRAFFIC THAT I MUST LEAVE 1-2 CAR LENGTHS IN FRONT OF ME DUE TO THE LURCHING AND HESITATION. SUPPOSEDLY THE RECALL IN SEPTEMBER 2016 FIXED THIS ISSUE BUT IT DID NOT. WHEN I CONTACTED HYUNDAI MOTOR COMPANY HEADQUARTERS, THEY TOLD ME THE CAR IS WORKING AS DESIGNED. SO THEY DESIGNED IT TO LURCH AND NOT ACCELERATE? DOESN'T SEEM RIGHT TO ME. I HAVE DOCUMENTATION OF MY CONTACTS WITH THE LOCAL DEALER AND CORPORATE, BUT NOT WITH ME TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971252April 8, 2017
POWER TRAIN
VEHICLE HESITATES, JERKS, JUMPS WHEN STARTING UP FROM A SLOW OR STOPPED POSITION. WHEN CROSSING TRAFFIC, TURNING LEFT, I HAVE TO BE CERTAIN I HAVE PLENTY OF ROOM IN CASE THE CAR HESITATES. EXTREMELY UNSAFE! I PURCHASED THE CAR 7/29/2016 AND I HAVE HAD THE CAR INTO THE DEALERSHIP 5 TIMES FOR THE SAME PROBLEM SINCE THEN. THE FIRST 4 TIMES I HAD THE CAR IN THEY UPDATED THE TRANSMISSION SOFTWARE. ON ONE OCCASION THERE HAD BEEN AN ACTUAL RECALL, HOWEVER IT DID NOT FIX THE PROBLEM. ON THE LAST TIME I HAD THE CAR IN, I ASKED THE SERVICE MANAGER TO RIDE WITH ME. THE CAR DID HESITATE, JERK COMING OUT OF A STOP AT A STOP SIGN AND HE TOLD ME THAT WAS HOW THE TRANSMISSION WAS SUPPOSED TO ACT AND THAT I NEEDED TO LEARN HOW TO DRIVE THE CAR. IT WOULD PREFORM BETTER IN THE SPORT MODE. THE CAR CONTINUES TO REPEAT THE SAME HESITATION ON AN ALMOST DAILY BASIS. I WILL BE CONTACTING HYUNDAI CORPORATE TO SEE IF VEHICLE IS COVERED UNDER LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970487April 4, 2017
POWER TRAIN
I PURCHASED THE CAR IN NOVEMBER 2015. I ALWAYS HAD A SLIGHT JERKING OF THE CAR WHILE IN TRAFFIC OR TAKING OFF FROM A STOP SIGN. I WOULD SAY TOWARDS THE END OF THE SUMMER OF 2016 IT GOT MUCH WORSE. TO THE POINT WHERE I'M TERRIFIED TO DRIVE IT IN TRAFFIC. I COMMUTE ALMOST 40 MILES EACH WAY TO WORK EVERY DAY AND MY HEART IS IN MY THROAT EVERY TIME I'M BEHIND THE WHEEL IN TRAFFIC AFRAID I'M GOING TO GET REAR ENDED. HYUNDAI CAME OUT WITH THE RECALL ON THE DCT (DUAL CLUTCH TRANSMISSION) THAT WAS SUPPOSE TO FIX THE PROBLEM. I HAD MY CAR SERVICED FOR THE RECALL IN OCTOBER 2016 AND IT NEVER FIXED THE PROBLEM. I BROUGHT IT IN TO GET SERVICED AGAIN ON APRIL 1, 2017 FOR THE SAME EXACT RECALL AND HERE I AM AGAIN STILL HAVING THE SAME PROBLEM. I HAVE A INFANT AND I AM TERRIFIED TO HAVE MY FAMILY IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970019April 2, 2017
STRUCTURE:BODY, SERVICE BRAKES
WE PURCHASED A 2016 TUCSON LIMITED ON BLACK FRIDAY OF 2016. THIS VEHICLE WAS EQUIPPED WITH THE AUTONOMOUS EMERGENCY BRAKING (AEB) SAFETY OPTION, AS IS ADVERTISED AND DEMONSTRATED ON THE HYUNDAI WEBSITE WITH VIDEO. WE EXPERIENCED A MINOR FRONT-END COLLISION AT APPROXIMATELY 8-10 MPH WHILE MERGING INTO TRAFFIC AT A YIELD FROM HIGHWAY EXIT RAMP. BASED ON THE ADVERTISED FUNCTION AND VIDEO, SHOULD HAVE BEEN PREVENTED BY THE AEB. SUBSEQUENT TO THIS COLLISION, WE BEGAN SEEING INTERMITTENT WARNING NOTIFICATIONS TO CLEAN THE FRONT RADAR EVEN THOUGH THERE WAS NO DIRT OR ANY OBSTRUCTION. THESE MESSAGES WOULD SPONTANEOUSLY CLEAR AFTER APPROXIMATELY 30-60 SECONDS. WE TOOK THE VEHICLE TO THE DEALERSHIP TO BE EVALUATED. THE VEHICLE WAS WITH THE DEALERSHIP FOR ALMOST TWO WEEKS AND AFTER EXTENSIVE TESTING - WHICH INCLUDED MULTIPLE ROAD TESTS, MULTIPLE SIMULATED OBSTRUCTION DETECTION, A PEDESTRIAN CHALLENGE BY THE SERVICE MANAGER, LITERATURE REVIEWS, AND AN ONSITE EVALUATION FROM HYUNDAI ENGINEERING ' AND AFTER ALL OF THESE EVALUATIONS, THE SERVICE DEPARTMENT WAS ALSO UNABLE TO TRIGGER THE AEB UNDER ANY CONDITIONS ALTHOUGH THE ELECTRONIC SCAN INDICATES THAT THE RADAR IS OPERATIVE. THEY HAVE RETURNED THE VEHICLE TO US WITH THE STATEMENT THAT IT IS FUNCTIONING AS INTENDED. THE AEB IS NOT DEMONSTRABLY FUNCTIONING, REGARDLESS OF RADAR OPERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10968797March 27, 2017
POWER TRAIN
AFTER A STOP AND WHEN YOU STEP ON THE GAS TO GO, THE CAR WILL HESITATE ,SOMETIMES FOR 3 TO 4 SECONDS. THIS HAS HAPPEN ABOUT 7 OR 8 TIMES. IT IS A BAD FEELING WHEN THIS HAPPEN WHEN PULLING OUT INTO TRAFFIC. HAVE BEEN TO THE DEALER AND SERVICE MANGER HAS RODE WITH ME, BUT WE CAN NOT DUPLICATE WHEN HE IS IN THE CAR. I HAVE ABOUT 7,000 MILES ON THE CAR. THE CAR'S COMPUTER HAS BEEN RESET TWICE SO FAR, NO HELP YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967925March 23, 2017
POWER TRAIN
I HAVE ENTERED A COMPLAINT HERE A FEW MONTH AGO. I HAD MY HYUDAI IN THE SHOP FOR 2 MONTHS WAITING FOR COMPUTER UPDATES TO THE TRANSMISSION. AFTER HAVING THE UPDATES, THE CAR SEEMED TO RUN FINE FOR A WHILE. I AM NOW AGAIN HAVING ISSUES WITH HESITATION. I WAS ALMOST REAR-ENDED AGAIN PULLING AWAY FROM A TRAFFIC LIGHT. I WAS TOLD BY THE DEALERSHIP THAT THEY ARE SEEING WHEN YOU DRIVE WITH THE CAR IN ECO MODE THAT THERE IS HESITATION. PROBLEM IS, I NEVER USE ANY OF THE MODES.... THEIR ANSWER WELL EITHER CALL HYUDAI, OR DEAL WITH IT............... THIS HAS BEEN GOING ON FOR ALMOST A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968133March 23, 2017
ENGINE
SPORADICALLY WHEN YOU STEP ON GAS TO ACCELERATE, IT WILL JUST "BOG DOWN" AND WILL NOT ACCELERATE. THIS HAS HAPPENED MANY TIMES BOTH AT AROUND 20 MPH OR AROUND 55 MPH. IT WILL NOT RECOVER UNLESS YOU TAKE YOUR FOOT OFF THE ACCELERATOR COMPLETELY AND WAIT FOR SEVERAL SECONDS. I TRIED ONCE WHEN IT DID THIS, TO JUST KEEP THE ACCELERATOR DOWN TO SEE IF IT WOULD RECOVER. IT DID NOT, IT JUST SLOWED DOWN TILL IT STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967689March 22, 2017
POWER TRAIN
1.6T TRANSMISSION NOT PERFORMING PROPERLY. CAR JERKS, PAUSES, AND QUITS. HAVE ALMOST BEEN REAR ENDED WHEN VEHICLE PAUSED. NEARLY MISSED HITTING ANOTHER CAR WHEN MINE ACCELERATED FORWARD UNEXPECTEDLY. WHEN TRAVELING ON HIGHWAY AT 60 MILES PER HOUR CAR JUST QUIT. HAD TO COAST TO SHOULDER. THEN RESTARTED CAR. HAVE HAD TO DEALERSHIP EIGHT DIFFERENT TIMES. EVEN TOOK TO A DIFFERENT DEALERSHIP. BOTH SAY, "OPERATING AS DESIGNED". ONE SERVICE MANAGER EVEN SAID, "IT'S A POOR DESIGN". MY WIFE WILL NO LONGER DRIVE VEHICLE, AND I AM AFRAID TO MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965493March 15, 2017
POWER TRAIN, ELECTRICAL SYSTEM
2016 HYUNDAI TUCSON. CONSUMER WRITES IN REGARDS TO VEHICLE STILL PERIODICALLY HESITATES AND ACCELERATES AFTER RECALL REPAIRS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959820March 9, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE THE VEHICLE WAS PARKED, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE DID NOT MOVE. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 9,204. UPDATED 07/11/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959079March 7, 2017
ENGINE
TRANSMISSION ACCELERATION LAG/UNPREDICTABILITY AND POOR SHIFTING CAUSES UNSAFE CONDITIONS. PRIMARILY WHEN STARTING FROM STOPPED POSITION BUT WHEN DRIVING ALSO. ENGINE WILL REV BUT VEHICLE WON'T MOVE AND SUDDENLY IT WILL SHIFT INTO GEAR SOMETIMES LUNGING FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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