Hyundai Tucson Complaints (2017)

1,095 consumer complaints on file.

#11451034February 8, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact received a recall notification for NHTSA Campaign Number: 21V727000 (Engine) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451084February 8, 2022
ENGINE
Since 2018 (about a year after my vehicle’s purchase), I have intermittently had problems with the vehicle hesitating when pressing the accelerator. There have been about 10 instances where the vehicle will only go 5-10 mph for 10 seconds or so while I try to merge onto a highway and have the accelerator pressed down hard. When I took these concerns to a dealership, I was told it “should not be happening” and that it was likely not occurring because no warning lights were illuminated. I was told that the hesitation was likely just because the vehicle has a double clutch, although this is an unlikely explanation for an issue that can easily cause a fatal accident. Since this happens infrequently, it has not been replicated by a dealer or independent service center. No issues with the engine or speed control have been discovered when I have taken the vehicle in for service. Obviously, this problem is serious even if it does not happen often. A vehicle not responding when the accelerator is pressed puts the vehicle’s occupants at risk of collision, and also risks the safety of occupants in oncoming vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450851February 7, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact received a recall letter from the manufacturer and had been attempting to get the dealer to repair the recall for over a year. The contact stated that while driving 30 MPH, the engine was knocking with the check engine warning light flashing on and off. The contact took the vehicle to the local dealer to be diagnosed. The oil was changed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450454February 4, 2022
UNKNOWN OR OTHER
The contact owns a 2017 Hyundai Tucson. The contact stated that the check engine warning light was illuminated. The vehicle also hesitated during acceleration. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where the coils were replaced. The manufacturer was not contacted. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450165February 3, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle failed to accelerate above 40 MPH. The contact also stated that the vehicle was leaking oil and was consuming one quart of oil. The vehicle was difficult to start and would make abnormal sounds. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer who performed a compression test and informed the contact that there was oil on the spark plugs and O2 sensor. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 100,000. Parts distribution disconnect. A couple major things there was no crash or fire. The car has had several recalls. The rods, the motor being the biggest one. And they refused to give consumer a motor. Vehicle is acting up and is burning over a quarter oil per day. It continues to act up. And even totally stop. It’s also jolted forward several times on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449893February 2, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 60 mph they noticed an abnormal sound coming from the front of the vehicle. The contact noticed that whenever they attempted to accelerate the noise would progress. The contact then noticed that the vehicle's speed began to decelerate. When pulling over the vehicle, there was a loud boom and the vehicle caught fire on the driver's front side of the vehicle. The fire dissipated on its own, however, there was smoke left. There were no injuries, no medical attention needed, and no police report. The vehicle was towed to the dealer. The contact received notification from the dealer of NHTSA Campaign Number: 21V727000 (ENGINE) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11449960February 2, 2022
ENGINE
This vehicle has completely broken down and began smoking on the side of the road only 3 months shy of purchase via CarMax.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449611January 31, 2022
ENGINE
On September 20th, 2021, I was on my way to my appointment with Maguire Hyundai in Ithaca, NY when the engine in my 2017 Hyundai Tucson failed. I ended up having to get my car towed to the dealership at my own expense. I made the appointment originally because my car had been making strange noises for 1-2 weeks and the check engine light had come on. At this time, there was not yet a recall for this engine failure in 2017 Tucsons (or at least I had not been notified of one yet and the dealership said nothing about it). According to your website, the recall campaign for the exact issue/situation with my car began September 17th, 2021, and since having my car towed to the dealership I have received multiple notices about the recall. Maguire Hyundai has had my car since September 20th, and the engine has still not been replaced. They tested the engine and found that it was punctured and needed to be replaced. They claimed they had to contact the warranty folks to get approval that it would be covered, which I don't understand because if there's a recall it should be replaced at no charge. Once they got that approval, they said it could take awhile for the engine to get here and for them to actually work on the car. I received a call on 1/27/22 that they finally put the new engine into my car, but the engine does not work/they were sent a bad engine. It has been over 4 months now that they've had my car and we have gotten nowhere. I am skeptical about what this dealership is telling me and if they know what they are doing/have really been doing their best to get my car taken care of. I feel that my car not being finished after 4 months is absurd and I am seeking any assistance possible with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449219January 28, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while her son was driving 65 MPH, he heard an abnormal noise and the vehicle was seized. The contact stated no warning light was illuminated. The driver was able to coast to the right side of the roadway. The contact drove to his location and was unable to restart the vehicle. The vehicle was not drivable. The contact called multiple local dealers and made them aware of the failure however, the dealers already had too many vehicles with the same failure and declined to service her vehicle. The contact towed the vehicle to an independent mechanic and associate the failure with NHTSA Campaign Number: 21V727000 (Engine). The contact stated a week later, she received notification of NHTSA Campaign Number: 21V727000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer had been informed of the failure and the contact was informed to locate a dealer who would service the recall and to then tow the vehicle to that dealer. The contact called Taylor Hyundai of Perrysburg (12681 Eckel Junction Rd, Perrysburg, OH 43551: (419) 931-8000) and made them aware of the failure. The contact towed the vehicle to LaFontaine Hyundai (1847 S Telegraph Rd, Dearborn, MI 48124: (833) 998-0488) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired but was pending repairs. The failure mileage was approximately 78,700. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448960January 26, 2022
ENGINE
We purchased a new Hyundai Tucson 1.6 Turbo in June 2017. In June 2021 the Check engine light came on and the car stopped. There weren't any signs of issues but abruptly stopped. We had the car towed to Shottenkirk Hyundai. We were told the car needed a new motor. Hyundai corporate said they would split the cost of a goodwill motor with us, but we would have to wait until November for it to come in. Our cost was $4500. We agreed. Then we were called and told sorry you need a Catalytic Converter also additional $600. We agreed, as I was pregnant and just wanted my car back. In December, we were told sorry but your wiring harness is bad and that's what made the motor fail. So that will be an additional $4500. At which point we were in the hospital having our newborn. We told them not to do anything else as we weren't going to spend $10K on this vehicle. We are at our wits end with this car and dealing with the dealership and the corporate office and don't know what else to do. There is currently a recall to replace motors in 2017 Hyundai Tucson's but since ours is a 1.6 it isn't within the recall. How can it not be included in the recall when it is having the same issues as the 2017 Tucson 2.0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448793January 25, 2022
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 35 MPH, the oil and battery lights illuminated continuously. Additionally, the vehicle decelerated and stalled. The vehicle was unable to restart. The vehicle was towed to the dealer. The contact was informed that there was no oil in the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 55,164.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448712January 24, 2022
ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated that when he proceeded to start his vehicle, the engine hesitated to start. The contact stated that his vehicle did eventually start after the third attempt. The contact stated that at the time several engine lights illuminated. The contact stated that in the past he has taken his vehicle to the dealer to be repaired due to a previous recall, however, the contact stated that prior to the dealer repairing the recall doing a computer diagnostic test, there were no issues found. The dealer was contacted and was advised to bring in his vehicle, and that it was an issue with his motor. The contact stated after doing his own research, he found that the same year, make, and model vehicle experienced the same failure as his vehicle and was under recall NHTSA Campaign Number: 21V727000 (ENGINE). The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448385January 21, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving in traffic, the contact shift gears and the clutch ceased to the floorboard. The contact depressed the brake pedal to stop the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who informed the contact that the failure was due to the master cylinder and clutch slave cylinder. The contact was informed that the master cylinder and slave cylinder needed to be replaced. The manufacturer was notified of the failure but, no further assistance was provided. The approximate failure mileage was 25,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448160January 20, 2022
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that the vehicle was making an abnormal sound. The contact stated that there was a glitch in the radio. Additionally, the radio would turn ON and OFF independently. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447852January 18, 2022
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Hyundai Tucson. The contact stated while his fiance was driving 40 mph, she started to smell fuel fumes inside of the cab of the vehicle and started to get a headache/nauseous. The driver was able to park at a near gas station and waited for the contact to drive to his location, to verify the fuel cap. The contact stated no failure was found and secured the fuel cap. The contact followed the drive to their residence. The driver was able to continue driving at 20 mph but the vehicle began to jerk and the check engine warning light was illuminated. The driver stated she saw black smoke exiting from the rear of the vehicle. The driver was able to park on the side of the road and stated the smoke extinguished on its own. The driver was able to continue driving slowly to their near residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The VIN was associated with NHTSA Campaign Number: 20V543000 (SERVICE BRAKES, HYDRAULIC) & NHTSA Campaign Number: 21V727000 (ENGINE). The manufacturer had not been informed of the failure. The failure mileage was 96,830.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447793January 17, 2022
POWER TRAIN
The vehicles transmission sputters and takes 2-4 seconds to accelerate. This consistently happens both from a dead stop and at low speeds. This transmission/ dual clutch lag has almost caused at least 3 accidents. On 2 separate occasions the car almost stalled while making a left turn at an intersection, causing a near missed T-bone accident. The 3rd close call was almost being rear ended and not being able to accelerate away. Luckily, no accident had occurred yet but this transmission issue is without question a safety risk. I have brought the car to the Hyundai service department and have been told that this is common with the dual clutch system and nothing is wrong with the car. I'm sure this is not the first complaint as I have found a plethora if online forums on this particular issue with my exact year and make vehicle. This issue has and will continue to cause accidents until resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447599January 15, 2022
POWER TRAIN
The transmission slipped when I try to change lines from the right to the left to turn left into a parking lot. I slow down to look if no one was coming, and whennI try to accelerate the transmission slipped the car behind me speed up to pass me thats when I lost power and my vehicle stop and they hit my car. This transmission issues is been happening, and the dealership keep saying is normal now I dont have warranty and I contact hyundai USA motors and they denied to check the vehicle because the shop repaired the damages. This vehicle feels unsafe and they dont want to take responsibility we dont have other car so we have to keep using it. Even the dealer show no interest in taking it as trade in.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447479January 14, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle throttle body sticks and causes hesitation when accelerating from a stationary position. This is a serious safety concern when turning in front of on coming traffic or cross at an intersection. This make, model, year vehicle has been recalled for this issue, but not every vehicle manufactured during the year “2017” was recalled, as my vehicle does not show up as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447180January 12, 2022
ENGINE
Connecting rod bearing failure. Threw rod into oil pan and made a hole. Engine stared to smoke and almost caught fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447194January 12, 2022
UNKNOWN OR OTHER
The contact owns a 2017 Hyundai Tucson. The contact stated the tire pressure was low. The contact stated that while driving at an undisclosed speed over a railroad track, the vehicle stalled. The contact was able to restart the vehicle. There was an unknown green light on the instrument panel. Additionally, the contact stated the gear shifter would inadvertently move without driver input. The vehicle was taken to the local dealer and air was added to the tire however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 28,484.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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