Hyundai Tucson Complaints (2021)

77 consumer complaints on file.

#11644245February 22, 2025
ELECTRICAL SYSTEM, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Vehicle has 36,300 miles. Engine stalled twice when shifting into reverse, MID displayed "BCW On, Check System." Continued driving home, vehicle experiences power loss (rpms drop to ~500) and electrical system sputters and sparking noises can be heard in the cabin momentarily when turning left or steering left for curves at speeds over ~20mph. Checked BCW sensor location in rear bumper for obstructions - vehicle is clean.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636664January 17, 2025
ENGINE
Around November 1, 2024 my 2021 Tucson check engine light came on. I had this checked out and was told by a mechanic that it was the Camshaft Sensor. I had this repaired and then on November 23rd while traveling to Ohio my Check Engine light started flashing and needed immediate attention. I was on the West Virginia Turnpike when this happened and it caused the car to go no more that 45 mph in a zone marked 65mph. We got this immediately checked out and repaired and then 4 days later the same thing happened while in Ohio. It was taken to Deihl Hyundai in Massillon, Ohio and they once again made this repair with video evidence of said repairs. Once again while driving at freeway speed on December 23rd my car experienced this malfunction. The same dealership fixed it once again with direction from Hyundai. I am concerned for this is an ongoing problem and could cause serious injury to myself or others in my vehicle if this would happen once again on a freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628166December 1, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
The rear view camera is nonexistent at night, and I can't see a thing when parking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627513November 26, 2024
ENGINE
The contact owns a 2021 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The contact stated that the vehicle failed to exceed 20 MPH. The contact stated that the failure had occurred while driving on a busy highway. The contact safely pulled over to the shoulder of the roadway. The vehicle was then towed to the dealer, where it was diagnosed with engine knock sensor failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the repair was not covered under an unknown recall due to a lack of maintenance records. The contact was advised to contact the Better Business Bureau. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608558August 14, 2024
ENGINE
My check engine light came on in the vehicle and immediately the acceleration declined and I wasn’t able to go above 50 mph. I brought the vehicle to the dealership to which the code 1326 came up. I was told it is a rod bearing engine failure and I need a new engine for the vehicle. I was also told my vehicle doesn’t qualify for the recall already made for this damage and code number.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599840July 7, 2024
SEAT BELTS
The driver side and center seat belts in the back seat don’t secure. The buckle just slides back out. They’ve apparently been like that since I bought the car in 2020 and just recently had a passenger in one of those seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594989June 18, 2024
ENGINE
Crank sensor went bad and engine needs rebuilt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585434April 26, 2024
ENGINE, POWER TRAIN, STEERING
What component or system failed or malfunctioned, and is it available for inspection upon request? Steering column. How was your safety or the safety of others put at risk? Steering column would not disengage and remained locked up after the vehicle was started and in gear. This have caused me to almost get into a few collisions for the same issue. I have had friends and family, most recently my daughter, in the vehicle when these issues have occurred. I have almost collided with walls, cars, etc due to this issue. Has the problem been reproduced or confirmed by a dealer or independent service center? No. Despite the numerous videos I have presented documenting these incidents, they state they have been unable to reproduce. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacture has not inspected the vehicle and keeps sending me to the local dealership where the vehicle was purchased from. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. During the issues where the steering column does not unlock or disengage, it displays a yellow light with a car and key symbol in it. During other issues I have experienced with this vehicle (phantom braking, acceleration / power issues, random dash controls turning on, and the electric e-brake failing to properly disengage, there have been no lots on the dash that were noticeable. Restarting the vehicle tends to rectify the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574644February 29, 2024
ENGINE
I was contacted by Hyundai last year about a possible recall on my engine so I brought it in October 2023 to have it checked out. I was told that everything with the car was fine. Fast forward to last week 02-21-2024 and my engine starts shutting off while driving ON THE HIGHWAY? I have it towed to a new dealership in Jacksonville FL Jenkins Hyundai I believe. They inform me that it is indeed the engine and it will be replaced for free under warranty. However, it’s been over a week and the parts for the car are still not available. I have researched online and found I am far from the only one this has happened to. I was not given a loaner car and they did not offer to pay for my rental but I was told they would reimburse me. I was also told that they would just pay every week for a rental car for me but then I was later told that that was a flat out lie. After March 7th when the rental car I have is to be returned I can no longer afford a rental car and will not have access to reliable transportation. This could potentially result in me losing my job. This is unacceptable and Hyundai should be investigated and held accountable for selling cars they know have faulty engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573848February 25, 2024
STRUCTURE:BODY
Panoramic sunroof spontaneously exploded when driving on highway. No warning. Sounded like a gunshot. Had to pull over on the highway and clean off as much glass as I could so it did not cause injury or damage to other motorists. Looks like many other Tucson owners are experiencing similar issues. Has not been inspected yet as dealerships and insurance are closed today.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11559824December 13, 2023
AIR BAGS
AIR BAG ON DRIVERS SIDE DID NOT OPEN SAME THING WITH MY 2019 ELANTRA 3 YEARS AGO
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11556586November 23, 2023
UNKNOWN OR OTHER
The back trunk latch is failing to unlock. The button can be heard and sometimes it sounds as if the motor is whining. After attempting to unlock the trunk by removing the cover on the safety wire and pulling it, this action was unsuccessful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552445October 29, 2023
ENGINE
September 15, 2023 while driving on the expressway my engine light came on. Vehicle towed to World Hyundai dealership and it was diagnosed as engine seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535510July 31, 2023
ENGINE
The contact called on behalf of his girlfriend who owned a 2021 Hyundai Tucson. The contact stated while driving 5 MPH in the driveway, there was steam coming out from under the hood. There was no warning light illuminated. The contact parked the vehicle. The contact stated that as he opened the hood, flames came out. The contact's girlfriend also saw flames coming out of the A/C vents. The contact closed the hood and assisted his girlfriend and his pet in exiting the vehicle. The contact stated that his girlfriend slipped and fell while exiting the vehicle. The contact's girlfriend sustained back pain and the contact sustained a flash burn. There was no further information provided. The contact stated that the entire vehicle caught on fire. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. No police report was filed. The insurance company technician determined that the fire originated from the engine compartment. The vehicle was totaled by the insurance company and remained in the contats driveway. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 25,000.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11531301July 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was merging onto interstate traffic when the vehicle suddenly stuttered and decelerated. I managed to merge, then cross over several lanes of traffic and pulled over. Thought maybe a fuel problem (I had just filled the tank), or overheating. It only has 24K miles on it, and I've faithfully taken the vehicle to the dealer for regular service intervals, so I know it is not a fluid leak or problem. after a few minutes, I was able to start the car again, but it immediately shut down. Did this several times before giving up and calling for a tow truck. Had it towed to the dealer, and the next day they told me it needed a new engine, but the service department needed approval from corporate Hyundai. I'm waiting with baited breath.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527673June 19, 2023
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I've had numerous issues with my vehicle, including power steering, brakes, loss of power, and more. On a few occasions, I started my vehicle and put it into drive, only to find that the power steering hadn't disengaged. This led to near collisions, such as almost hitting another vehicle while backing out of a parking spot and nearly running into a wall. I've reported these issues to Hyundai multiple times, but the dealership can't reproduce the problem, despite having recordings of the incidents. I've also experienced delayed release of the electronic e-brake and it feeling like it hadn't fully disengaged. In a recent event, with passengers in the car, the e-brake auto-engaged while driving downhill, bringing the vehicle to a halt. I had to manually disengage it and restart the vehicle to resume normal operation. I contacted Hyundai customer service again, but I'm still waiting for a formal response. Other symptoms include loss of power during acceleration, engine starting issues, stuttering, and occasional burning smell from the brakes. Despite my efforts, Hyundai hasn't provided any solutions to these problems. I drive with multiple passengers in my vehicle all the time, including children and have major concerns regarding any of these issues happening, let alone while I am driving at higher speeds or with someone else driving my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514809March 31, 2023
ENGINE
March of 2021 I purchased a new Hyundai Tucson SEL. I have performed all required maintenance (at the dealer no less). In May of 2022 the dealer performed the recall Campaign 966. Since that time, my Tucson has had to go to the dealer 5 times for a P1326 code. This resulted in the check engine light flashing and the car going into protection or limp mode. The vehicle would not accelerate past 30 mph and would not exceed 2000 RPM. This has happened as I have accelerated from either a stop or while in traffic. As of yet the dealer has been unable to permanently resolve the problem. They have replaced the knock sensor. The dealer has replaced spark plugs. The dealer has also replaced the catalytic convertor. They also recently scoped the cylinders and cleaned the engine with pressurized engine detergent. In the days and weeks prior to the check engine light, I can always tell that failure is imminent. The gas mileage will slowly drop off during both highway and city driving. Additionally, I can feel through the gas pedal hesitations and slight rhythmic pulsing. Lastly, I can feel gradual power loss in acceleration and very slight hesitations in acceleration as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505932February 6, 2023
ELECTRICAL SYSTEM, ENGINE
Check engine light comes on flashing for a knock sensor. This has happened four times. Since it is flashing, car goes into limp mode and won’t go over 2000 rpm, low speeds and slow/no acceleration. It is dangerous due to happening on highways and going from cruising speeds to a crawl, with minimal ability to accelerate, very quickly. Sensor has been updated once and sensor has been replaced twice. Currently dealing with corporate after the fourth time of this issue happening. I am still fighting this issue and it’s looking like I will need an attorney.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465971May 24, 2022
ENGINE
Recall Code 966 22-01-028H-1 Think and investigation is needed on these recalls. Apparently the engine can catch fire while the motorist is driving. I'm scheduled to drop my car off on the 9th and was told they may need to keep for 3-5 days. Thes vehicles should not be on the road at all and rental cars should be provided free of charge until the manufacturer works out all the problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458728March 28, 2022
POWER TRAIN
The contact owns a 2021 Hyundai Tucson. The contact stated while driving at various speeds, the vehicle intermittently failed to respond while the accelerator pedal was depressed. The contact stated that the vehicle only responded while turning. The contact stated that the failure almost caused a rear end collision several times while driving through intersections. The contact had to slam on the brake pedal. The contact stated that there were no warning lights illuminated. The contact then drove the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The contact stated that he was notified of a possible transmission failure. The manufacturer was not notified of the failure. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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