Hyundai Tucson Complaints (2022)

509 consumer complaints on file.

#11492430November 5, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Initial incident happened in June 2022; car under 5k miles. When slowing down at a light, car suddenly started to shake and engine would shut off. Dashboard warning indicated place in neutral and start car again. After restart, car would still turn off, unable to move or shift gears without shutting down. After keeping engine off for a few minutes, car was driveable again but a sound coming from engine when in D while at a light. Brought to dealership in Woodbridge, VA but was told they were unable to replicate incident. 2nd incident occurred in October 29, 2022. At a light, car was going to auto shut off while at light but then lurched, shook violently and engine shut off. The dashboard said place in neutral and turn engine on. Was able to move car after a few attempts and move to safe area. Let car rest for a few hours. When driving, and slowing down at a light, car would shake; i would place in Neutral and car will settle. Any time at a light, it has to be in neutral or else engine will die. Brought to dealership, added 15miles but unable to replicate. Nov 3rd, car began to lurch when at speed of 40 - 45. after stopping at a light, car would not accelarate, engine revving but little movement. had to pull over and turn engine off. Nov 5th, while on highway vehicle began to lurch at 55-60mph, engine was at 4rpm, engine struggling but speed not increasing. since on a downhill, car was moving but engine revving; speed not accelerating. Had to merge to shoulder; shut car off 2x and restart before car drove without incident. Videos of dashboard were taken during incidents in October and November.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492257November 4, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at approximately 65 MPH with the sunroof sunshade closed, he heard a loud popping noise coming from the sunroof and then heard glass shattering. No warning lights were illuminated. The contact stated that none of the glass got into the vehicle and there was no injury. The vehicle was not yet taken to a local dealer for diagnosis and repair and was awaiting an appointment. The manufacturer was made aware of the failure. The failure mileage was 24,989.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492265November 4, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving approximately 60 MPH, the panoramic roof suddenly fractured. There was no impact to cause the fracture. The contact had taken to the vehicle to the dealer; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492223November 4, 2022
ENGINE, UNKNOWN OR OTHER
I bought this car less than 30 days ago, and it has 1,500 miles. I tried to start my car in the morning and when I put it in reverse, it just rolled forward. I braked and put it back in park and the engine shut off. I tried this a few more times before I gave up. A tow came and first suggested it was the alternator, before another tow came and suggested it was a sensor. It has been at the dealer for 48 hours without a diagnosis, “maybe the injectors.” I am fortunate this happened in a parking lot and not while I was on the road. I am now terrified to drive this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491807November 1, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I was leaving a drive-through. Crossing traffic when my 2022 Tuscan N-Line just stopped accelerating the engine started to shake and SUV became unresponsive. As I was crossing traffic. I was almost hit. Moved the SUV to the middle of the street. Turned the SUV off. Restarted it. The SUV had no power and the check engine light came on. The engine started shaking violently. A bad burning smell ( like) burning rubber/ plastic started, then the engine started to smoke. I turned the SUV off again. After that the SUV wouldn’t start. Had it towed to the dealer. It only has 1130 miles on it. I just bought it July 20th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491205October 27, 2022
FUEL/PROPULSION SYSTEM
With approximately 6552 miles on the car, 7 months after I bought it new, the Vehicle sputtered and shut off. The GDI pump was replaced. It has not runnright since. It sputters, it does not respond appropriately when the accelerator is pressed, it went into limp mode and would not go more than 35 mph. It did not throw and engine code when this happened. This is a huge problem in itself. I could be out of oil and it potentially will not throw a code or warning. When the dealer had it for 45 days they drove it approximately 100 mile and could not duplicate. It is a serious danger to my life and I refuse to drive it. I had it towed and it now sits in my driveway will the lemon law case is processing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490814October 25, 2022
ENGINE, UNKNOWN OR OTHER
I was driving when the car stopped accelerating. Then I smelled something burning. I was able to pull over and saw smoke coming from my tailpipe. After that, the engine light came on. A warning came up on the display that said, multiple possible conditions have occurred with your vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490634October 24, 2022
ENGINE, ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? Since February of this year, a few weeks after I purchased this car the center console has to be replaced...it is on order to be replaced since April due to rear camera malfunction (Hyundai of Bowie, submitted BBB complaint). A few weeks ago the emergency brake initiates randomly. And yesterday the Engine light is on. Yes available upon request How was your safety or the safety of others put at risk? I'm unable to see cars or people when in reverse. While taking off from a parked position, the emergency brake comes on and can cause me to crash or stop suddenly forcing someone to crash into the back of me. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, took the truck for repair back in April, still unresolved (center console), no response from them after they supposedly ordered the replacement part. The emergency brake issue just started. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the rear camera would show previous images on the camera or green screen with lines. When the emergency brake comes on without being initiated by me, other lights come on as well. Now (10/24/22) the engine light is on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490376October 22, 2022
UNKNOWN OR OTHER, POWER TRAIN
It’s not even an year I bought a 2022 Hyundai Tucson SEL (Convenience Package). I started getting couple of issues. 1. I noticed that Gears aren’t shifting smoothly and always ends whining between gear shifts. 2. Soundsystem started giving trouble since a week with unclear/distortion noises while playing music. I tried connecting via cable/bluetooth and changed to FM/USB but still the same. Worst experience for me. I hope Hyundai will help me by fixing the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490350October 21, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION, ENGINE
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 65 MPH, the vehicle lost motive power with the oil warning light illuminated. The contact attempted to accelerate; however, the vehicle failed to respond as needed. The contact pulled over to the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that oil was not being pumped to the engine as needed which caused the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and suggested that a buy back for the vehicle. The failure mileage was 575.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488263October 6, 2022
ENGINE
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine will not start despite having the key fob with live battery on my person. 2. How was your safety or the safety of others put at risk? I was stranded 3 times in a week in dark public parking lots with limited cell reception. I had to abandon the vehicle to get to a warm, safe location, and as a single woman, did not feel comfortable staying with the car while other cars were loitering at night. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The car has been with the dealer for 6 days now and they have not been able to replicate the issue and it has happened to me 3 times in one week. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there doesn't seem to be any rhyme or reason why the car won't start. After a few hours, the alarm sometimes goes off, and the system resets, allowing me to restart the car. Given this car has a push button start ignition, there is no mechanical way to crank the ignition to start the car, so I am left with no recourse. The last time this happened, I had it towed to the dealership because even after waiting 3 hours, the system did not restart and I had no recourse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485824September 22, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The panoramic sunroof failed, shattering without any apparent impact while I was going 70mph on the interstate. Glass went everywhere. I was not near any other vehicles and the glass shattered outwards (this, according to Hyundai, is a hallmark trait of the sunroof failing without external cause -- note that they've previously had a recall for the same panoramic sunroof issue in another model car). My safety, and the safety of others, was put at risk due to the "exploding" glass, the speed at which the incident occurred, and the shock it caused me (the driver) while driving on the interstate. The problem has been confirmed by the Hyundai dealership that I bought the car from. They said they've had to repair multiple Hyundai vehicles with failing panoramic sunroofs at that dealership alone (apparently, this issue is most common in the Santa Fe model). Hyundai is covering the replacement and repair of the sunroof under the car's warranty. They stated that panoramic roofs "explode" due to pressure issues. After they told all this to me, they stated that they "think" something hit my roof, and sent me a picture of chipped glass behind the giant hole on my car's roof. Even if the sunroof failed because something hit it, it should not shatter in the way that it did (as the person driving the car at the time of the incident, there was nothing that hit the car).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484732September 15, 2022
ENGINE, WHEELS, ELECTRICAL SYSTEM
I purchased the vehicle 3/31/2022, & it left with recalls. I brought it BacK with 48hr, as the check engine light turn on, also the tires, dashboard, and overall the screen. Its been left at the dealer and no results. Also it has affected my life as a disabled handicap person as I'm unable to get to and from doctor appointment etc including to transport my scooter or wheel chair. its a nightmare. I came to purchase a car and was given a "lemon". with only 12miles purchased. I was directed by finance department to proceed with this matter for a resolution as we resolve this matter. The vehicle has been a problematic problem from the start. Definitely not standing firm on the customer Hyundai core value & warranty. The car is at the dealer and I'm temporally with a loaner on which I need to know all my option before we proceed. This is a very serious matter on which Hyundai is fully aware & infant they directed me to this process. My life was at risk as I was told to keep a car that is unreliable with a donut tire without repair. I felt as if I could've die if something was to happen to me within a week until service still count fix the tires as I was placed in jeopardy of my life & kids during Labor Day weekend.. Driving an unsafe vehicle. I was in concern since day 1!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482099August 30, 2022
ENGINE, FUEL/PROPULSION SYSTEM
My wife was driving on the parkway north in New Jersey at approximately 65 miles an hour at about 3:45 pm. The car began to lose power, was shaking, and sputtering. Luckily, she was able to pull onto the shoulder and did not get hit by another car or truck. Once she pulled over, she let the car rest for about 10 minutes and started it up again. It hesitated, but started. Once she put it in gear, it stalled. she tried this two other times and it stalled each time. she waited for a tow truck and the care was towed to the dealer. The dealer invoice with repairs is attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481029August 24, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Purchased vehicle new at dealership with less than 20 miles on it. No aftermarket parts, no accidents or issues. Normal daily conditions, and constant logging on fueleconomy.gov. 08/17/2022 at 8:15 am: Driving 45-55 mph on major freeway with a low/moderate traffic. Roughly 5 miles from home, good road conditions and good weather. Suddenly, Automatic Emergency Braking System engaged (and related cluster lights/alarms displayed on dash). There was NOT a vehicle in front of me, and nearest vehicle in front was roughly 150 ft. away. Emergency brakes engaged so forcefully that I was unable to keep my vehicle moving forward, and vehicle came to a complete stop in the left lane of major freeway. My vehicle instantly turned off (or "died") with the radio still playing, but nothing else on. Had to place the vehicle in park, push the start button, and place the vehicle in drive, in order to continue. Obviously very unexpected. Vehicle behind me had to slam on their brakes (tires squealed) and narrowly avoided hitting my vehicle by about 36-48 inches. I'm unsure how they managed to avoid not hitting me. Unfortunately, the vehicle behind that car could NOT avoid the maneuver, and hit the vehicle that was directly behind me. I do not know if the other vehicle had injured individuals, as I was trying to get out of the left lanes of the 5-lane freeway, coming from a complete stop. Essentially, my vehicle caused someone to hit the vehicle that was directly behind me. I placed my hazard lights on, immediately pushed BlueLink button, but after two (2) times of inability to hear their voices because of breakup, I pushed SOS. Ultimately drove directly to Steele South Loop Hyundai and informed them of incident. Per dealership, they were unable to duplicate the problem, and found no error codes. I am not afraid to drive my car, with only 5,500 miles on it. Requested for dealership to report to you, but do not believe they took me seriously, so I am doing this. MAJOR SAFETY HAZARD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11480551August 22, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
purchased new 2022 hyundai tucson plug in hybrid in december 2021. In April 2022 the vehicle with 5500 miles experienced loud transmission bangs and lost ability to change gears. vehicle then stuck in neutral in driveway unable to select drive or reverse. had vehicle towed to dealership. once at dealer, mechanic unable to replicate problem but was able to pull up trouble code history. mechanic was told by hyundai corporate technicians to reset the transmission to fix problem. Fast forward to July 21, 2022, vehicle started to flash several warning indicators on dash including forward collision assist, no left turn signal and check engine light and transmission once again stuck in gear unable to select drive or reverse( approx. 9000miles) Upon disconnect of vehicle battery was able to get vehicle into gear to remove from garage. All warning lights remained on vehicle for 4 weeks before I was able to get a service appointment to fix problem. at dealer on august 16, 2022, check engine light reset prior to arrival, once again dealer unable to replicate problem and was told to return if vehicle exhibited issue again. August 22, 2022, upon leaving driveway and while in drive the vehicle just stopped in middle of roadway. once again stuck in neutral and all warning lights once again lit up. vehicle pushed to side of road to get out of roadway. upon starting the vehicle several times and turning off vehicle, finally was able to switch into gear. Roadside assistance was called to tow vehicle to dealership, where once again no loaner cars were available. The vehicle has exhibited lack of power on several occasions as well. specifically when going up a graded road. on one occasion vehicle would not go over 10mph. The fact that the vehicle died in the middle of the road while under operation is a huge safety concern as if i were on a freeway or expressway and it just stopped it could have been catastrophic. please look into this issue before someone gets seriously hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480334August 20, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I have a4000 mileage on hundai 2022 tuscon hybrid which I bought brand new on December 2021 and car suddenly won’t start three weeks ago. I have to tow the car to dealership . They called hundai engineers and they told them to remove inside harness which I have to wait for the part for week . After putting that car won’t start and they called again to Hundai engineers and they told them to put harness outside . I am waiting for the other part . This new car should not have this problem . They also not giving me any rental car .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479879August 17, 2022
UNKNOWN OR OTHER
Bought this car 11/22/21. The car just stopped in the middle of the road and won't run. This happened twice on 7/31/22 and 8/17/22. Dealer said on the first incident something fired or something but engine is okay. I am awaiting for the diagnosis of this second incident. For a new car, this shouldn't happen. I could have been rear ended today 8/17/22 if the car behind me came in a little faster and if I drove in the freeway. This is a safety issue. I want this car to be recalled before something very bad happens. You can recall a car but you cannot recall a lost of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479686August 16, 2022
ENGINE
3rd time Engine Control System code has appeared with complete engine loss the 3rd time. Dealership reset the other times I had called AAA to have it towed to dealership. Car was undrive able. Shaking with no RPM. Dealer ship won’t look at it till the 24th of August 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478201August 8, 2022
STEERING, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hello, I am writing because I have experienced mechanical issues with my car since I purchased the automobile. Since I bought the car, I began having problems with the electrical components, the automatic emergency brake engaging while driving, and the chassis. The emergency brake has engaged while driving numerous times and has consistently been unpredictable since I've owned the car. In addition, the car's handling and suspension have been problematic since purchasing the vehicle. The car has driven poorly, with many vibrations and feeling extra loose throughout my owning the car. I received a diagnostic code via my Hyundai app indicating issues related to the chassis. I have contacted Hyundai on far too many instances regarding these problems and have not gotten any resolution. I've expressed my concerns about feeling that the car was unsafe for myself and other drivers on the road. However, Hyundai has still been unresponsive, as indicated by numerous open case files where there was no followthrough. Last week, I was in a car accident with a bus. I believe the accident occurred because of the above-stated problem. Specifically, when the emergency brake unexpectantly engages as it did right before the accident. The car is now at the Hyundai dealership. A representative from the dealership contacted me about my concerns as if the car's problems were new and they were not aware of them. These problems have caused me to experience high-stress levels because of the car's unpredictability and my fear of being in an accident. I desire to receive a two-fold resolution by submitting this letter of complaint. I want to get a properly functioning automobile and to prevent anyone else from being in an accident because of the critical mechanical issues present in the 2022 Hyundai Tucson.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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