Hyundai Tucson Complaints (2022)

509 consumer complaints on file.

#11513977March 27, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Attempting to enter I-295 South in Portland, ME at Exit 7 on March 18, 2023. We were in our 2022 Hyundai Tucson Hybrid Limited with approximately 6,000 miles. I tried to accelerate from the ramp to merge into traffic. The vehicle would not accelerate at all. I made several attempts to accelerate and nothing would happen. Pulled into the breakdown lane while applying pressure to the accelerator but it would not accelerate. The vehicle was in EV (electric vehicle) mode. After approximately 1 minute the vehicle did accelerate. No further problems that day. We called the dealership immediately and left a message regarding the incident. On Monday March 20th We followed up with the dealership and scheduled an appointment for the next day On the 21st of March We dropped the vehicle at the dealership. We picked it up at the end of the day and they told us they installed a software update TSB 23-EE-002H to repair the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512347March 17, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Within only two weeks of purchase this new car would suddenly stall in the middle of the road. The computer tells you to pull over. We continued to try and get the dealer to fix this issue, they first ignored us, then they secondly tried and successfully replicated the issue. They said there is no way they can fix the issue. This dangerous stalling in the middle of the road happened numerous times. You will push the pedal all the way to the ground and it won’t go over 20mph. This is a very dangerous issue and these vehicles need to stop being sold. It is very dangerous. We have been left without our money back and without a car to drive for months. We cannot drive the Tucson as it is simply too dangerous and must be towed to go anywhere for salvage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512243March 16, 2023
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The following is an account of what happened when the SUV's brakes failed, which caused serious damage to the 2022 Hyundai Tucson (the "SUV") and also damaged two other vehicles. On February 15 in the afternoon, The SUV was traveling approximately 20-30 mph and was rolling up to a red light. There were about 6 car lengths between the SUV and the next vehicle as driver started pressing the brakes. Driver noticed the SUV wasn't slowing down so Driver started pumping the brakes and still nothing. Driver even looked down to make sure he/she was pressing the right pedal and he/she was. The SUV was getting closer and closer to the vehicle in front. Driver kept trying the brakes, pumping, flooring, everything. The SUV would not slow or stop. Driver tried to avoid the car ahead and did all driver could think of to slow and not hit the car ahead but the SUV would not slow down. The collision warning came on as the SUV struck the right of car in front of it. The emergency braking did not come on. Further, the SUV still did not stop until the tire hit the concrete barrier in the road. The airbag did not deploy. In total three vehicles were damaged as the SUV hit one which pushed it into another at the light. Hyundai corporate consumer assistance was contacted and a case opened. The case manager did the initial reach out after the complaint but has failed to return any phone messages or emails about the case for close to a month.They were told where the vehicle was and consent signed so they could inspect and it remains available for them to do so. The dealership was contacted but the person spoken to said its a corporate issue. The SUV is at a body shop and will be sent to Hyundai for mechanical issues and we are hoping they will look at least then for cause. There were no issues before the accident. No previous brake issue. The SUV is badly damaged. It is available to inspect upon request. The accident could have caused driver or others serious harm.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512053March 15, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at various speeds with the Collision Avoidance System (CAS) engaged, the vehicle would abruptly stop. Additionally, the vehicle also jerked to the right or to the left. Additionally, the instrument panel, gauges, and the radio unit went black. The contact stated that the wheel was firmly gripped, and the vehicle veered to the side of the road. The contact also stated that although the Collision Avoidance System (CAS) had been disabled the feature automatically reactivated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511583March 13, 2023
STEERING
The contact owns a 2022 Hyundai Tucson. The contact stated while making a right turn, the steering wheel became firm. The contact stated that an unknown warning light was illuminated. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The dealer stated that the multi-fuse and the steering wheel wiring needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 11,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511342March 11, 2023
FUEL/PROPULSION SYSTEM
twice when my car shifted from second to third gear i lost throttle response and the engine went to idle speed. when i shut the vehicle off and restarted it worked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510947March 9, 2023
POWER TRAIN, ENGINE
2022 2.5L HTRAC Tucson (Current Mileage: 27,088) This issue became notably clear roughly around the 12,000-to-15,000-mile mark on the vehicle. It's also worth mentioning that since month one of ownership, the vehicle has displayed some unnatural characteristics. Under hard throttle the engine created a tone that was very much discomforting and not confidence inspiring. It was abundantly clear the engine struggles to move this heavy AWD vehicle. The vehicle is so aggressive when it comes to shifting up to the next gear, I find myself doing 38-40 mph and the vehicle would be in 8th gear. When I would try to accelerate naturally the vehicle growls and vibrates and makes crunchy sounds as it struggles to accelerate against 8th gear. It's gotten so loud it can be heard over the AC and low volume radio. It's across the board as well, this issue occurs at highway speeds down to neighborhood driving. It will wholistically shift into too high of a gear whenever its possible, and the only way to prevent this experience is to manually shift the vehicle. This demonstrates that the driver is smarter in shifting requirements over the TCU. Furthermore, the gas milage for the first 12-to-15,000 miles failed to meet the specified expectations, additionally, the computer is aggressive in its calculations for the achieved MPG, and hand calculations tend to show they are off by 2 to 3 mpg consistently. I took the opportunity to change the oil in the vehicle early (1,500 miles) knowing that break in periods could have small metal build up as components seat and find their mark etc. To my Suprise, I was met with a substantial (in my opinion) amount of rolled metal material and metallic material in the oil. I took pictures and videos and decided to continue to change the oil every 2,000 miles to document changes. Currently the vehicles last oil change was at 25,000 miles and there is still a concerning amount of metallic material and occasionally rolled pieces of metal during oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510839March 8, 2023
ENGINE, POWER TRAIN
I was driving on the highway with my ACC (Adaptive Cruise Control) and Lane Keeping Assistance on. Suddenly, I heard a loud noise from the engine. My vehicle was slowing down and was not able to accelerate. As I was pulling my vehicle on the side of the road, I saw oil warning light and check engine light on at the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510537March 7, 2023
ELECTRICAL SYSTEM
No audio from all speakers. This issue is recurring and requires the vehicle to be brought to the service department for repairs. There is a Hyundai technical service bulletin issued #22-be-008h. I have experienced two incidents since purchasing the vehicle. I only have 1931 miles on the vehicle. Each incident I have waited over 2 weeks to have the vehicle looked at and diagnosed. I am now waiting on a part (external amplifier) that is on back order. Without sound none of the safety warning features that are relayed through the speakers are available to me while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510248March 5, 2023
ENGINE
Went to get state inspection sticker and when there ask them to check the oil, because every time I checked the oil it showed over filled. The dealership checked it show over filled when they checked it and put it on rack to drain the oil and put some of that oil in a bottle. Told me would need to get approval from hyundai to fix the issue. Two days later hyundai refused to fix problem said there was water in the oil pan. Then accused me of driving the vehicle through high water to which I never have and told them so, but they refused to find out how water is getting into the oil pan. They said all the fluid levels are normal, so they don't know where or how its getting in the oil pan. I bought the car from the same dealership brand new and have had it 1 1/2 years and only have 2475 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509562February 28, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling out of a parking lot when my auto-braking activated. There was absolutely nothing anywhere around my car. I was entering a 2 lane road with zero traffic on it at that moment. When I pressed the gas pedal the brakes stayed locked. I quickly pressed the brake pedal at which time it released the brakes. I was then able to accelerate freely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509235February 27, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
When driving my car at any speed it will suddenly begin to get sluggish then it becomes unresponsive to me giving it gas and starts to decelerate. When this happens suddenly warning signs on the vehicle go off stating to check the hybrid system and stop the vehicle. When this happens the car then stops functioning. I never know when it is gonna happen. I have been in the middle of heavy traffic and at high speeds stuck in the middle of the road. I have brought it in now four times to different dealerships and contacted corporate and No one can find a problem. I have pictures of the warning signs going off, all I am being told is we don’t find anything wrong when they run their test or try to reproduce the issue, so they can’t help me. This is a very serious and dangerous situation to be driving a car that has and will stall at any given time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509357February 27, 2023
STRUCTURE:BODY, VISIBILITY:GLASS, SIDE/REAR
1. I had an issue with my new Hyundai: rear driver side window just shattered with no reason. 2. It's happened what car was in parking spot and glass does not hurt anyone, but it could happen on a highway with worst consequences. 3. I believe it was kind of factory defect or so, but local dealership doesn't agree with me, they didn't even inspect it. 4. There were no signs that this going to happen, window was just fine all the time, and the day before incident, and the same day in the morning. Also I have video recording from outdoor surveillance cameras of the moment when it's happened if you would like to take a look.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507641February 16, 2023
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 42 MPH, the vehicle experienced phantom sudden braking. There was no warning light illuminated. The contact disengaged the brake assist feature; however, the feature independently reactivated. The dealer was contacted and informed about the failure but offered no assistance. The manufacturer was contacted, and a case was filed. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507662February 16, 2023
SERVICE BRAKES, SERVICE BRAKES, AIR:DISC:ROTOR
The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 70 MPH down a mountain, the brake pedal was depressed, and the vehicle started vibrating abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the front brake rotors hot spots. The rotors were turned. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507213February 14, 2023
ENGINE, SERVICE BRAKES
On Tues Feb 7, 2023, I was traveling at approx 6:50 pm on a suburban street at the posted 35 mph limit. My car started to lose speed, slowing to 27, then about 22-24 mph. I felt as though the engine was misfiring for an unknown reason. Since I was approaching an intersection and needed to make a left-hand turn, I started to depress the brake pedal. With no oncoming traffic, I slowed not quite to a stop, made the turn, but then had extreme difficulty getting the car to accelerate, again with the engine sputtering, chugging like a misfire, and shaking. My vehicle did not seem to go beyond 15 mph, and slowed again as I turned into my destination, about 2-3 blocks from the intersection. I parked and locked the car and was in a store for approximately 10 minutes. When returning to my vehicle, it would not start-the brake pedal could not be depressed at all, it appeared extremely hard. After 1-2 minutes of gently tapping the brake pedal, it loosened and I started the car. I put the car in reverse and it stopped in the middle of the parking lot with cars almost hitting me. I saw Engine Warning lights, Battery Warning lights, and a quick message across the screen but was unable to capture the meaning. After several more attempts, the engine started but was shaking violently, but I could not go beyond 3 mph. The shaking was so strong, items on the passenger seat shifted on the floor. I chose to remain in the parking lot and call Hyundai Bluelink. Since it was dark, I remained in the vehicle with the engine running, but excessive smoke billowed from the rear of the car. It was towed to Gerald Hyundai in North Aurora. After 3 days the dealer could not find any issue, however, I refused to take the car back, as I could recall it misfiring in previous weeks but unfortunately dismissed it. I requested a Technical Case File be opened at the Dealer. I still do not have my car after 1 week. This is a very serious issue and I am aware other owners have experienced it as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506790February 11, 2023
EXTERIOR LIGHTING
During the day, even in bright sunlight, the headlights are on because the auto headlight sensor is faulty. This causes the LED display for the climate control to be unreadable as it “thinks” it is night and defaults to a very dim display setting. This is a safety concern since you can’t see what temperature, what fan setting or what mode the climate control is on. You end up needing to take your eyes off the road and moving your head around to try and see the very dim display. This ONLY happens to the climate control display. The main driving gauge display and infotainment display are fine. In speaking with the Hyundai dealer, they tested several other Tucson‘s and all have the same problem. So there is an issue with the auto headlight sensor turning on the headlights and dimming the climate control display when it should not. I have a 2022 Hyundai Tucson Hybrid SEL Convenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506421February 9, 2023
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 50 MPH, the vehicle was intermittently decelerating and was unable to accelerate to exceed 42 MPH, despite depressing the accelerator pedal. No warning lights were illuminated. The contact made a local dealer aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505553February 4, 2023
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: WARNING
I was driving and as I tried to turn a corner the steering wheel locked and became extremely difficult to steer. A few warning symbols came up on the dashboard. All of the lights for the advance driver assistance systems came on. I could not steer the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505484February 3, 2023
ENGINE, POWER TRAIN
The vehicle is currently at the dealership. I purchased the 2022 hyundai Tucson hybrid limited in April. Have gotten my oil changes done religiously at the dealership. Vehicle is at 22k miles. And had oil change 5 days prior to incident. I was on the way to work and vehicle started to struggle to accelerate, engine began malfunctioning. Vehicle dropped drastically from 80mph Dow to 25-30 mph in short period of time, would have been rear ended if not in right lane already. No warning or previous problems. No warning or check engine lights EVER came on before the vehicle would not drive at all. And was told by the vehicle to “check hybrid system stop safely”. Called roadside and vehicle was towed to dealership. They diagnosed as “the timing chain was ‘missing’ one of the cylinders, causing a loss of power from the gasoline engine and the hybrid system attempted to compensate for lost power, resulting in engine failure” later that day when I arrived from work to get a loaner I was told that it was a broken camshaft and warranty would pay for a new engine.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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