Hyundai Tucson Complaints (2018)

399 consumer complaints on file.

#11446962January 10, 2022
POWER TRAIN
When merging into traffic, the car lost all acceleration and the transmission revved to a very high rpm. This has been an ongoing problem since the car was purchased. The dealer keeps saying they “cannot replicate”. This car is going to kill me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446669January 7, 2022
ENGINE
My engine has locked up on me and stalled because of water in the oil. I was never informed about this “knock sensor” update for Hyundai that would have prevented all this in the first place. I’ve had to come out of pocket for 2 tow trips and loaner car all while my vehicle is under 5 year/ or 60,000 mile warranty!! Now this apparent “America’s best warranty” local dealership is trying to tell me that my repairs are not covered under the warranty and I would have to pay $10,000 out of pocket for the repairs! This is going on 3 months now and still no one has contacted me and no one is helping me. That vehicle is my ONLY source of transportation to and from work an hour away! I am unsatisfied with my Hyundai Tucson and the false advertisement for claiming to be “America’s best warranty” and for not providing a safe reliable vehicle like Hyundai promises!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445309December 28, 2021
ENGINE
A connecting rod bearing was thrown through the engine block causing it to stall out on the freeway. This is exactly what is occurring with vehicles in the Theta Class Action Settlement but the company states my VIN number is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445023December 26, 2021
ENGINE, POWER TRAIN
Rod bearing failure. Sounded like a tractor all of a sudden and stalled every time I’d come to a stop. Had it towed to the dealership. Awaiting word from Hyundai as to whether the warranty will cover this. Checked oil and wasn’t low. No check engine lights or oil lights or anything ever came on. No noises prior to this happening. Kept up on routine maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444529December 21, 2021
ENGINE
I bought my 2018 tuscon one year ago in June 2020. 70,000 miles on it now, regular maintenance. No warning lights, everything was running OK. I started experiencing hesitation taking off then lunging when stopped in the last few months. Now I'm sitting in the driveway because it won't start. Realized oil was low which is odd because I've noticed it's been burning more than previous but no more than a quart so it's not like it was dry. I'm supposed to be able to get 5k on an oil change now adays but starts running poorly if it's not changed by 3k. Needless to say iadded qt of oil I was going to get oil changed yesterday but wouldn't start. I changed the battery, still won't start, starter was tested good, fuses all in tack, changed camshaft sensors at 90 dollars a piece still nothing. Check alternator that's fine. It clicks one time but have all lights power everywhere it should. In 2 days I've spent 215 on a battery, 200 with tax on sensors, 50 code reader no code by the way. Did have p0014 which indicated need for either oil change or camshaft sensor. Nothing. I'm a sitting duck and all the things I've experience are what they experienced in the theta engines like hesitated, burning oil, ticking sounds, lunging etc. GDI isn't any better. I hate this car. After this one is paid off and I guess put a new engine in I'll be getting rid of it. Going back to a solid Buick. I'll never buy another hyundai. This is the second vehicle with engine problems we bought. Not to mention the risk of for but hyundai near me hasn't been able to get the parts for over a year. I'm currently in a wait list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444328December 19, 2021
ENGINE
Emission light is on and called dealer for an appointment, stated they will called me when they can line me up with a tech and I still waiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443170December 8, 2021
SERVICE BRAKES
In many Instances, I come close to get involved in accident. I cannot apply HARD BRAKING. When the hard braking is applied, I feel my foot is touching the ground and the brake cable is going to break. It is very scary and unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442736December 5, 2021
ENGINE
Buy brand new off lot. Never miss Regular maintenance on engine oil and filters. Car had only 55200 miles. After 500 miles regular oil interval maintenance. Car underbody show no oil leaks anywhere on 12/05/2021 park on driveway. This morning Car not start without oil indicator or engine light warning comes up. Open hood up, check oil dip stick show no oil residue. Yike, where is low oil warning light sensor when no oil in engine. Apparently it not working or never have it on in my opinion. Gotta be recall issue for this. So I ran to Walmart get a quart of sythenic oil recommended and fill it up. Car start up find and drive ok for now. Not sure in future. This is a must recall on No Oil Indicator Sensor Malfunction!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442350December 1, 2021
ENGINE
Purchased new on 5/30/2018. 3/2021 I noticed shaking, noises, pinging, whining sounds and vibration coming from engine as I turn engine on / off and in drive. 3/24/2021 I brought vehicle for inspection. Service Advisor felt the shaking, vibrations and heard the pinging / noises and whining sounds as I turned the vehicle off. Vehicle went for oil change and inspection, stayed overnight and no fault found, service bay stated they could not reproduce the occurrence. The sensations worsened and I brought vehicle back on 3/30/2021 for inspection as I did not feel safe driving vehicle. 4/02/2021 dealer said the sensations could not be detectable and it was suggested that maybe the Turbo dual clutch engine. 10/15/2021 the air conditioner failed. Brought vehicle in for inspection. Service performed diagnostic testing on vehicle and found internal failure on a/c compressor. New compressor was ordered and replaced. Replacement air conditioner is not as powerful or cold as original part. Vehicle is still making pinging, whining, vibrations. 11/29/2021, engine light came on. I reversed out of a parking spot and it felt different. Put gear in drive and immediately the gas pedal went to half way to floor and the vehicle jerked and then seemed to catch the gear. Then the pedal went to the floor and there was no go, then it kicked in. Repeated multiple times. Tried reverse and there was none. No rpm movement and quickly came a strong burning smell. Had vehicle towed dealer. All vehicle services are current and up to date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442049November 29, 2021
UNKNOWN OR OTHER
Recall was corrected via el cajon hyundai, however not updated with nhtsa website.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441608November 24, 2021
ENGINE
My engine blew on the freeway. And we believe it to be a rod bearing issue. Regular oil changes and maintenance done since I owned it. It is currently at the dealership awaiting to hopefully be repaired through extended warranty. The service lot was filled with Tucson's and the service repair man said it was the same issue in all of them. This is a major safety concern as engine failure anywhere on the road can lead to accidents and stalling vehicles. Upon the engine failure, there were no engine lights or any signs that this was going to happen. My car stopped accelerating so I began to pull over and before I could get fully over, all of the engine lights started flashing and the engine began smoking. I just don't want this to continue to happen as this is clearly an ongoing issue, there was a recall with the rod bearing in the 2017 2.0 model, which is my model but being a 2018. I appreciate your time in reviewing this and hope it catches some attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441334November 22, 2021
ENGINE
With 2018, Hyundai Tucson, I was accelerating on the highway coming off of an exit ramp. I was on my way to the dealership to investigate a knocking sound I just started hearing with the engine. Suddenly, the engine failed completely and I started to smell burning. I was able to roll into the shoulder and have my car towed to the dealership. An engine light came on a few miles before the engine failed, but I had no warnings at the start of the trip. Car was at 60,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440628November 16, 2021
UNKNOWN OR OTHER
The contact owns a 2018 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle experienced the loss of motive power. The contact stated that there was a knocking sound coming from the engine compartment. The contact stated that the check warning light was illuminated. The vehicle was towed to the residence and then towed to a local dealer where it was diagnosed with needing the engine to be replaced. The manufacturer was informed of the failure and told the contact that the VIN was not included in a recall. The failure mileage was 61,040.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440075November 10, 2021
POWER TRAIN
The vehicle almost stalls and doesn't want to take off 1st thing in the morning then suddenly it accelerates abruptly well above the amount of pedal pushed. It also has inconsistent shifts at anytime during a drive. Sometimes it won't shift until we leave off the gas. This has been twice in for diagnosis at Rom Marhofer in Cuyahoga Falls, Ohio 44221. Both times they tell us--they could not get the vehicle to produce the symptoms. It does this everyday of the week for us--everyday. The service writer says this is common for the dual clutch transmission. This is a safety issue with not having power to move then suddenly--wham.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437991October 24, 2021
POWER TRAIN
About 6 months of owning this vehicle, I started noticing while sitting in traffic that when letting off of the brake the car would start to jerk as you gave it a little throttle. I took the car to the Hyundai in Glendora where I purchased the vehicle from and they stated that there was nothing wrong with it. The issue continues to this day and I have voiced the complaint each time I bring the Vehicle in for maintenance. One of the service techs said that they felt the hesitation with the transmission but said that it was not bad enough to fix per Hyundai policy. This car is equipped with the Dual Clutch Transmisson because of the turbo. I have been dealing with this problem now for about 2 1/2 years and I feel that it is a safety issue being that the jerkiness and the hesitation could cause a crash. I actually talked to someone at another dealership and he told me that there was a Class Action Suit for this problem and to go that route. I just want Hyundai to own up to the problem and fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437551October 20, 2021
POWER TRAIN
Hyundai has historically had an issue with the dual-clutch transmission and the vehicle is available for inspection upon request. The vehicle frequently shutters / shakes at a stop and when accelerating from a stop. Additionally, the vehicle occasionally loses power to the wheels when driving-up a moderately steep grade. Additionally, the vehicle has delayed acceleration when trying to increase speed from a constant speed. This has put my safety and the safety of others at risk by being unable to properly accelerate into a turn while driving at highway speed, by being unable to keep up with the speed of traffic while driving on the interstate in the mountains, by being unable to drive in adverse weather, and by not being able to account for the jolting of the vehicle in busy city traffic. I've taken it to two manufacturer dealerships who have ran a shutter test and could not generate an error message, but acknowledged the effects felt when driving the vehicle and the commonality of the problem. They said their hands are tied if the manufacturer's testing generates a pass result. There have not been any warning lamps or messages. To date, I have been unable to come to a resolution, but the vehicle is dangerous to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436476October 12, 2021
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2018 Hyundai Tucson. The contact stated that while driving at 35 MPH, the check engine light illuminated on the instrument panel as the vehicle stalled. Due to the failure, the contact had the vehicle towed to a dealer where they informed her of NHTSA Campaign Number: 20V543000(SERVICE BRAKES, HYDRAULIC); however, the parts for the recall were unavailable. The vehicle remained in the possession of the dealer for four months and recently informed her that her engine needed to be replaced; she was given an estimate for the repair. The manufacturer was also notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 49,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435682October 6, 2021
ENGINE
Bought car on 7/14/2021 with 43,200 miles - on September 18, 2021 the car stopped working on the highway. Towed to dealership and after 7 days in the lot was told it had a cracked engine block. Over 2 weeks later they still have no idea when the replacement block will be in and when the vehicle will be fixed. Can't offer a loaner even though warranty calls for them to supply one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434799September 28, 2021
ENGINE
The Engine check engine light activated and within a few miles while accelerating from a stop sign the engine had very little power, just missed a colision by cross traffic. Upon inspection the engine had very little engine oil. There was no indication of low oil pressure, and the oil was changed at regular intervals as recommended by Hyundai. This vehicle HAS EXCESSIVE OIL CONSUMPTION AND THERE IS NO INDICATION WHEN IT IS GETTING VERY LOW UNTIL THE ENGINE FAILS TO RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434445September 27, 2021
POWER TRAIN
My 2018 Hyundai Tuscon has been having major issues with the dual clutch transmission, which has put myself, my family, and others in very dangerous situations. Everyday when I start my Tuscon and accelerate, it stutters/jerks like it’s going to stall and will not accelerate/shift. It eventually starts going, but I have to pull out onto a street, which has been unsafe when cars are speeding up behind me. It does not go up hills well at all. I turned onto a road where there was a decent sized hill, but nothing major, and nothing an SUV should have a problem with. My previous CAR could drive it just fine. You’d think an SUV could as well. Nope. Very scary moment. My Tuscon made it not even half way, and just stopped. I was pressing the gas, and it just revved it up with no motion. I braked and tried it again, and it still would not go. I had to roll backwards down the hill. This was the only way to my destination. I rolled down, and put it in sport mode to try that. It still would not go, and did the same thing. I tried again in regular mode, and it still would not go, only this time I had a car behind me. The car had to back down, and I rolled back a little bit, then hit the gas in drive and it eventually made it, but definitely very scary and unsafe, and it put others in danger as well. I was going to church one morning, and the speed limit on the main road is 60, which is what I was driving. I had to slow down to turn, and had to stop to oncoming traffic. I had to brake for maybe 10 seconds, and when I went to accelerate, it was like it wasn’t shifting, and it just revved up, rolled slightly, and would not go. At this point there are more cars coming. I am in the road right In their path due to it rolling, and once again I am put in a very scary situation. I kept trying, and it FINALLY went. This was also on flat level ground. I have had many moments (every day) where it does not shift properly, and it also stutters every single day when I start it. Please fix this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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