Hyundai Tucson Complaints (2019)

385 consumer complaints on file.

#11528000June 20, 2023
ENGINE
In June of 2023, my check engine light came on and my vehicle lost the ability to accelerate. I took it into the local Hyundai dealership who said it would take 3 months to look at and that this wasn’t a major issue. The car would not accelerate past 45 mph and could barely go up an incline. The dealership never even ran a diagnostic. I checked my oil dip stick and there was barely any oil on it. My vehicle isn’t due for an oil change until September. A local oil change business said I barely had one quart in the engine. They ran the codes and they came up as a P000B and a P1326. Dealership still hasn’t returned my call.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524229May 28, 2023
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
At approximately 69000 miles my engine stalled as I was pulling onto a highway and would not accelerate beyond a low mph. I turned back into gas station I had left and checked the oil. It did not register any oil and had a burning smell. There were never any dash lights indicating low oil. I put almost 2 quarts in vehicle. I then proceeded to drive as it seemed okay. I have had oil changes where the technicians have told me I was low on oil even though it was a normal time frame for oil change. I recently checked my oil just right as my oil change is due and the oil level did not register, nor were there any low oil indicators on dash. I had to add a quart of oil. This poses a hazard/safety problem. If not checked more often than normal, oil could go low and stall again. If pulling into a busy traffic area and a stall occurs, there could be an accident etc not to mention damage to the motor/engine itself. I have to frequently check the oil levels which should not have to happen for a vehicle with 70k+ miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523832May 25, 2023
VEHICLE SPEED CONTROL
I have been experiencing serious safety issues with the 2019 Hyundai Tucson I purchased that have been ongoing since February of 2023. The check engine light comes on, begins to flash, and the car goes into 'limp mode' and will not allow me to accelerate faster than 45/50 mph. Consequently, it will further stall on hills due to the inability to accelerate. Below is a brief timeline of this incident: - February 21: Bring in vehicle to dealer as recommended for oil change, tire rotation, cabin air filter, and a recall. The recall issue was as follows: 966 engine monitoring logic, 22-01-028H-1, caused by ecm update, 966 campaign, ecm update op code 10d021r9.3 - February: 24: Check engine light comes on, flashing, and unable to accelerate past 45-50 mph. - February 27: Return to dealer and bring in vehicle for check engine/no acceleration issue. - March 2: Pick up vehicle from dealer - March 8: Check engine light comes on again, flashing, and unable to accelerate past 45-50 mph. - March 9: Return to dealer and bring in vehicle for check engine/no acceleration issue. - April 5: Pick up vehicle from dealer - April 8: Check engine light comes on again, flashing, and unable to accelerate past 45-50 mph. - April 10: Return to dealer and bring in vehicle for check engine/no acceleration issue - April 25: Pick up vehicle from dealer - May 3: Check engine light comes on again, flashing, and unable to accelerate past 45-50 mph. - May 4: Return to dealer and bring in vehicle for check engine/no acceleration issue; car is still at dealer as of May 25
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522591May 18, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2019 Hyundai Tucson. The contact stated that while his wife was driving at low speeds, pulling into a parking spot on an incline, the vehicle accelerated and failed to stop. Then the vehicle traveled through several 15-gallon pots with trees, a patio, elliptical machines, and a wooden fence. The driver veered to the left, went down a mountain approximately 30 feet, continued down the hill, and crashed into a pine tree where it came to a halt. The occupant in the front passenger seat sustained a concussion. The driver sustained injuries to her lip and medical attention was provided. There were no warning lights illuminated. The vehicle was towed to the police station. A police report was filed. There was no reported fire. The driver's side front and passenger side front air bags were deployed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who provided claim number 21135585, and had the vehicle inspected but indicated the brake pedal had not been depressed but no additional assistance was provided. The failure mileage was approximately 27,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11522617May 18, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Replaced catalytic converter been to the shop twice. It keeps having reoccurring issue of not wanting to accelerate, won’t go over 54, wont go over 2000 rpm, stalls and misfires. My neighbor has same model and year and just had to replace catalytic converter as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520848May 7, 2023
ENGINE
My car is burning oil at an abnormal fast rate. I have taken it in to the dealership and they couldn't find the reason for the abnormal increase in oil burning rate. They couldn't find any leaking of oil. I am constantly putting in oil before the 3000 or 3 month oil change is due. If I don't the check engine light comes on and my oil is low. I haven't ran it out of oil but this worries me. Due to persistence from me the dealership replaced the oil sensor but that didn't change anything in regards to the amount of oil this car uses. This started in 2021. My warranty has since expired and I haven't been able to afford taking the car back and fourth to the dealership. I have had it looked at several times without a resolution. We ended up purchasing an extended warranty but that doesn't cover this apparently so we have wasted our money with that and still the problem isn't resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520755May 6, 2023
POWER TRAIN, ENGINE
I’m traveling for work and I have only had to car 11 months. I have 52,000 miles on it and today tracking home my car engine light came on and my car wouldn’t shift through the hills in Missouri. It got so bad after 1 mile of the engine light flashing at me that I had to stop in a construction highway with one lane and stop all traffic to let my car cool down for almost 15 minutes and I started it up and it would not go over 10 miles a hour. With my flashers on I got off the next exit and ran a diagnostic at O’riley’s in St. James Missouri. My codes are reading CAMSHAFT IGNITION CONTROL (P000B) and IGNITION CONTROL MODULE COMBUSTION QUALITY INPUT SIGNAL (P1326)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520780May 6, 2023
VISIBILITY/WIPER
this is the third windscreen cracked due to stress crack,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520438May 4, 2023
ENGINE
We have been told by our local Hyundai dealership that the car is burning oil and is unsafe to drive. The dealership recommended a full engine replacement and put in the request to Hyundai HQ who denied the request. The dealership then told us that we need to drive the car for at least 4,000 miles and bring the car in for 24hr - 48hr testing every 1,000 miles. This is our primary family car and we have been told by our own mechanic and the dealership service center that the car is not safe to drive and could be a fire risk. Yet, Hyundai HQ is insisting that we do this oil consumption test and risk our lives and the lives of our children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520522May 4, 2023
ENGINE
My engine is abnormally burning oil with no leaks. Hyundai dealership technicians have verified no leaks. Every 800-1000 miles driven, my oil is down to less than half, and I have to get an oil change. I've now gotten 4 oil changes in 4500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519665April 30, 2023
ENGINE, WHEELS, FUEL/PROPULSION SYSTEM
Car caught fire on the expressway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11519620April 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
*Inside of car smelt like urine upon start. Car went into limp mode. First trip to dealership, catalytic converter was replaced. After the 6th time to dealership for same issue, manufacture approved engine replacement. *The car went into limp mode which posed a safety risk to our family as well as other vehicles on the road. This happened twice while on the freeway and we could have been rear-ended due to unexpected reduced speed. This also happened twice while turning with oncoming traffic approaching. *The problem was reproduced as this happened 6 times before the manufacture would approve an engine replacement. *The dealership replaced all the fuel injectors. No change engine went into limp mode P1326 (failure code). *The dealership installed a new short block engine. *The engine smelling like urine appears to be the first symptom (catalytic converter failure and replaced). When the car went into limp mode the engine light flashes. P1326 (failure code). Urine smell occurred beginning in July 2022 at (23,926 miles). Car went into limp mode for the first time on September 23 (approximately 25,400). * Another issue we are now addressing not related to the above engine issues: Car fish-tales when you drive over any bump in the road. *The dealership is replacing both rear shock absorbers. They said both shocks were leaking fluid. *Car is very unstable and throws you around (like hydro-planning the pavement is dry). *No warning signs, just started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518496April 23, 2023
ENGINE
Engine lost power. The vehicle was brought in 3 times since 10/22 to Atlantic Hyundai in. The last time was 3/23. The motor was finally evaluated and results sent to Hyundai Corporate Headquarters and the told Atlantic to replace the motor. Service manager Tim Turnbull refused to do so and stated he was putting in a chip in, for us to drive it for 30 days and bring it back in for evaluation. The motor is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513531March 24, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle engine light has been on for months, it would come and go. I’ve taken it to Hyundai but they kept saying nothing comes up and maybe it was the gas cap needing to be changed. My car also burns oil TOO fast and the dealership has expressed concern. I’ve also been getting a front collision camera disabled message on the dashboard for the last two days. On 3/23/23, my Tucson not only start making a loud noise but the engine light is blinking and barely drives. I almost didn’t make it home safely or at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512819March 20, 2023
ENGINE
While driving to work on Thursday, February 23 2023, the car suddenly turned off flashing the check engine light and oil light. I was driving on the palisades interstate parkway in New York and had enough momentum with the car to get off on the next exit. Once the car was safely off of the road, I opened the hood and pulled the dipstick because the oil light was flashing and it was smoking. The oil light never came on before with the car. The car also had the recall for the knock sensor replacement to avoid this engine failure. I called Hyundai and the salesperson directed me to have the car towed to the dealership at my expense. Once at the dealer ship, the service advisor explained that they have had several cars come in with the same issue and that they would get back to me. A couple days later, they explained that the engine had burned all the oil and that Hyundai would replace it. The issue here is that that was my only car. I have a job and a son while other duties to fulfill. I was explained that it would take a while to get a motor since they’ve had cars sitting with the same issue since December and that they also had a wait of double digits people for the next loaner. I did not get an eta of when I would have my car back or when I can get a loaner. They also will not cover rental fees for a rental car. I have been paying for cabs and other forms of transport and still have no estimation of when I will get my car back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512420March 17, 2023
ENGINE
2019 Hyundai Tuscon experienced engine failure at 66k miles. This vehicle experienced the exact same issues of vehicles Hyundai previously recalled. It is equipped with knock sensor which was supposed to be a "fix" for the known engine issues. A sensor displaying on dash at the same time the engine starts loudly knocking does not make the vehicle safe. The engine still has the potential to fail and catch fire. Hyundai needs to fix all these engine issues. The Hyundai corporate consumer affairs office nor the dealership will return calls or emails about our vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507975February 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
FEEL LIKE THE EMEGENCY BRAKE IS GETTING STUCK BUT THE DEALER TELLS ME IM WRONG BUT THEY NEVER TEST DROVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507513February 15, 2023
ENGINE
Check engine light has come on twice AFTER the car was at dealers for the recall about the knock sensor. Dealer states the recall fix was implemented, however the light came on a day or two after the vehicle was in the shop. I believe they installed a new knock sensor but I’m not sure, check engine light was off when I picked it up. It’s been approximately 5 weeks since I’ve gotten it back and the check engine light came on again. Friend had a scanner tool and used it - code indicated it was the knock sensor again. Went to dealer and was told there was nothing they could do because the code was cleared. This is a huge safety issue as I drive CA freeways with cars doing 75 mph- it will run for a limited time but it won’t let you accelerate and will get you to the dealer but you must get it to dealer in a very short window- it’s an engine problem and could put me in extreme danger ⛔️
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501904January 15, 2023
ENGINE
At approximately 55,000 miles, the check engine light illuminated. Code P0420 "Catalyst System Efficiency Below Threshold (Bank 1)". When inspected, the car had consumed about 1 quart of oil after driving at highway speeds for approximately 3000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501230January 11, 2023
VEHICLE SPEED CONTROL
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the engine revved loudly. The vehicle then jerked forward while driving. Additionally, there was an abnormal rubber odor detected. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred, and the vehicle was taken back to the dealer, where it remained unrepaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 10,724.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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