Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#10994601June 13, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING AT A LOW RATE OF SPEED, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE DRIVER'S SIDE SEAT BELT FAILED TO RESTRAIN UPON IMPACT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER AND A REPAIR SHOP WHO ORDERED THAT THE SEAT BELT AND PART BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V152000 (SEAT BELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 08/08/17*LJ THE CONSUMER UPON REAR ENDING ANOTHER VEHICLE, THE SEAT BELT RELEASED AND THE AIRBAGS DEPLOYED. THE CONSUMER RECEIVED CUTS AND BRUISES ON THE ARMS. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994959June 13, 2017
ENGINE
I HAVE A 2013 HYUNDAI, VIN: [XXX], THAT HAD A RECALL ON THE ENGINE FOR POSSIBILITY OF SEIZING UP. IT JUST SO HAPPENED THAT IT ACTUALLY HAPPENED LAST WEEK (THURSDAY, JUNE 8, 2017). I HAD THE CAR TOWED TO ANTWERPEN HYUNDAI, 6440 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228 WHERE I HAVE BEEN HAVING THE CAR SERVICED. THEY HAVE BEEN TRYING TO GET A RESOLUTION FROM HYUNDAI SINCE THAT TIME BUT HAVE NOT HAD SUCCESS. I DO NOT HAVE TRANSPORTATION TO GET TO WORK, MY CHILDREN TO THEIR APPOINTED PLACES, ETC AND NO ONE HAS AUTHORIZED ME A RENTAL CAR OR LOANER CAR. I?M GETTING VERY DISTRAUGHT AT THIS TIME DUE TO LACK OF CONCERN FOR MY WELL BEING WHEN THE CAR?S PROBLEM IS CLEARLY A PROBLEM WITH MANUFACTURING AS THE CAR ONLY HAS 43,000 MILES ON IT AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994968June 13, 2017
SEAT BELTS, UNKNOWN OR OTHER
I RECEIVED A LETTER REGARDING ABOUT SAFETY RECALL 160, REGARDING FRONT SEAT ANCHOR AND EXTENDED WARRANTY TXX7, FOR MOTOR DRIVEN POWER STEERING COUPLING.I ALSO WANT TO MENTION THAT THE CAR HAS HAS HAD A WEIRD "CLAN NOISE" THAT I THINK COMES FROM THE NEAR WHEN IT IS IN MOTION OR SOMETIMES EVEN AFTER IT IS PARKED. I HAVE TAKEN THE CAR 2 TIMES FOR THIS TO BE CHECKED, BUT APPARENTLY, THEY DON'T KNOW WHAT IT IS, BECAUSE IT IS HAPPENING, EVERY TIME MORE NOTICEABLE.I WORRY THAT THIS COULD BE A DANGEROUS MAKING THE CAR TO MALFUNCTION. I WISH THIS MATTER COULD BE SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994497June 12, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000(ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE WALLACE HYUNDAI DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994511June 12, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE ACCELERATED WITHOUT WARNING. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,208.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994570June 12, 2017
ENGINE
THERE WAS A LOUD CLICKING NOISE AND WHEN TAKING OUR CAR IN THERE WAS NO PROBLEM AT THE TIME. ALL OF A SUDDEN THERE WAS A HORRIBLE LOUD KNOCKING NOISE AND THEN THERE SEEM TO BE NO POWER WHEN TRYING TO DRIVE IT. WHEN HAVING A MECHANIC LOOK AT IT THEY SAID THAT THE PISTON WAS LOSE AND ALSO IT LOOKED LIKE THERE WAS A PROBLEM WITH THE FLOW OF THE OIL THAT WAS GOING IN TO THE ENGINE. BASICALLY HE SAID THE BEARING FAILED AND THAT'S WHY OUR CAR STALLED. LUCKILY IT STALLED WHILE WE WERE IN OUR NEIGHBORHOOD. HIS CONCLUSION WAS THAT WE WOULD NEED A COMPLETELY NEW ENGINE. IT HASN'T BEEN DRIVABLE FOR MONTHS NOW. WE CAN'T AFFORD TO REPLACE THE ENTIRE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994261June 10, 2017
ENGINE
I WENT TO MY NEAREST DEALER, IN HAZLETON, PENNSYLVANIA ABOUT A KNOCKING SOUND IN MY ENGINE AND THE RMPG GOING UP AND DOWN FASTER THEN USUAL WHEN PRESSING ON THE GAS. THEY TOLD ME HYUNDAI COULDN'T COVER IT SINCE MY WARRANTY WAS SOON GOING TO EXPIRE (60,000) MILES. AND THEY COULDN'T TAKE ME IN THAT CERTAIN DAY. MY CAR WOULD LITERALLY JUMP AS IF I WAS IN A HILL WHEN BEING ON A FLAT SURFACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994270June 10, 2017
ENGINE
I HEARD A VERY LOUD NOISE FROM MY SONATA (SOUNDED LIKE AN ENGINE ABOUT A WEEK AND A HALF AGO. THE CAR WAS TAKEN TO MY FIRESTONE SERVICE CENTER TO HAVE IT CHECKED OUT. THEY COULD NOT FIND THE ENGINE NOISE WHEN INSPECTED BUT POINTED OUT THAT THIS ENGINE WAS UNDER A RECALL BY HYUNDAI. I THEN EXPERIENCED THE NOISE AGAIN AFTER THE FIRESTONE VISIT AND THE CAR WAS TAKEN INTO DCN HYUNDAI IN SOUTH BRUNSWICK, NJ. THEY WERE ABLE TO BILL ME NEARLY $300 FOR BRAKE SERVICE, BUT SAID THEY HEARD NO ENGINE NOISE...AND DENIED THAT THE CAR WAS UNDER A RECALL. LO AND BEHOLD, I FOUND IN MY MAILBOX ON FRIDAY 6/9 AN (INTERIM) RECALL NOTICE. IN READING THE RECALL NOTICE RECEIVED IN THE MAIL (AND SUBSEQUENT REPORTS I THEN FOUND ON THE INTERNET), THE WAY I DESCRIBED THE PROBLEM TO THE SERVICE DEPARTMENT AT DCN MATCHES VERY, VERY CLOSELY TO THE PROBLEM DESCRIBED IN THE NOTICES RECEIVED AND FOUND ON LINE. AFTER CALLING THE HYUNDAI DEALER TO ASK THEM WHAT TO DO WITH THE CAR, I WAS DISMISSED WITH A STATEMENT THAT "EVERYBODY GETS THAT NOTICE". I SPOKE WITH SOMEONE NAMED "HARVEY" WHO WAS IDENTIFIED AS THE SERVICE MANAGER. IN A SECOND, SOMEWHAT CONTENTIOUS CALL MY HUSBAND MADE TO "HARVEY", HE WAS AGAIN TOLD THAT THIS IS AN INTERIM NOTICE AND THERE WAS NOTHING DCN WOULD OR COULD DO TO HELP. THIS IS DESPITE THE FACT THAT I HAD BROUGHT THE CAR IN FOR SERVICE ALREADY REPORTING THE ISSUE ALMOST EXACTLY AS DESCRIBED IN THE NOTICE AND ON LINE. "HARVEY" DECLINED TO GIVE HIS LAST NAME WHICH WAS REQUESTED FOR PROPER DOCUMENTATION PURPOSES. HE DID SAY THAT HE WAS AN ASSISTANT SERVICE MANAGER. HE WOULD NOT SUPPLY THE NAME OF HIS MANAGER OR ANY OTHER DEALER MANAGEMENT WHICH, AGAIN, WAS REQUESTED SO THAT THIS EXPERIENCE COULD BE PROPERLY DOCUMENTED. FOLLOW UP CALL MADE TO HYUNDAI CORPORATE WAS ANSWERED WITH A REQUEST TO BRING THE CAR TO ANOTHER HYUNDAI DEALERSHIP, OTHER THAN DCN, FOR INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994123June 9, 2017
POWER TRAIN
CAR MAKE A NOISE FROM THE FRONT DRIVE TRAIN WHILE DRIVING. SOUNDS LIKE A WEARING OR RUBBING NOISE WHILE MOVING THAT INCREASES DURING TURNING (WHILE AT ROAD SPEED GOING THROUGH A CURVE IN ROADWAY). NOISE HAS BEEN CONSISTENT FOR THE LAST 30K MILES (CURRENT MILEAGE IS APROX 88K MILES). NEW TIRES AND ALIGNMENT A FEW DAYS AGO DO NOT LESSEN THE NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994125June 9, 2017
ENGINE
NOTHING HAS HAPPENED YET, BUT I UNDERSTAND THE ENGINE COULD FAIL AT ANY TIME AND CAUSE AN ACCIDENT. THIS IS RECALL #162 AND HYUNDIA SEEMS TO BE DRAGGING THEIR FEET ON A FIX FOR THIS PROBLEM, I UNDERSTAND THIS PROBLEM STARTED WITH THE 2011 MODEL YEAR BECAUSE OF METAL SHAVINGS LEFT IN THE ENGINE AFTER MANUFACTURING, IT SEEMS LIKE A FIX SHOULD HAVE BEEN FOUND BY NOW. I AM GOING ON A EXTENDED ROAD TRIP SHORTLY AND DO NOT FEEL SAFE DRIVING WITHOUT HAVING THIS PROBLEM LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994129June 9, 2017
ELECTRICAL SYSTEM
CAR FAILED TO START NORMALLY. NO EV READY MODE. DETERMINED THAT VEHICLE WOULD START AFTER DEPRESSING BRAKE, PRESSING START BUTTON, MOVING SHIFTER THROUGH GEAR SELECTION QUICKLY, THEN PRESSING START BUTTON AGAIN. RECURRED 4 TIMES IN A 1 WEEK PERIOD. ABOUT THE SAME DATE, CAR HAD WARNING TO STOP THE CAR IMMEDIATELY AND DO NOT DRIVE. THIS WARNING CAME ON SEVERAL DIFFERENT TIMES DURING THE SAME WEEK AS STARTING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994132June 9, 2017
WHEELS
TIRES WEAR OUT PREMATURELY. ORIGINAL FRONT TIRES WORE BADLY ON THE OUTSIDE AND REQUIRED REPLACEMENT AT 41K MILES. REPLACEMENT TIRES HAD A 60,000 MILE WARRANTY BUT REQUIRED REPLACEMENT AT 42K MILES FOR THE SAME REASON. HAD MANY ALIGNMENTS, AND TIRE ROTATIONS. STORE MANAGER ALWAY STATED THAT THE CAR WAS ALIGNED TO MANUFACTURER SPECIFICATIONS AND THAT THIS TYPE OF WEAR REQUIRING REPLACEMENT AT APPROX 40K MILES, WAS TYPICAL OF ALL SONATAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994203June 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994199June 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OCCASIONALLY, THE ENGINE WOULD REV LOUDER THAN NORMAL WHEN THE VEHICLE WAS STARTED AND WOULD FAIL TO ACCELERATE AT TIMES WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO THE SUPERIOR HYUNDAI DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994226June 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WIST HYUNDAI IN CARSON, CALIFORNIA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT STATED THAT THE VEHICLE SHOOK AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993891June 8, 2017
ELECTRICAL SYSTEM
THE HEADLIGHTS KEEP GOING OUT. THE TAILLIGHTS KEEP GOING OUT BECAUSE THE BULB OVER YEARS AND MELTS THE SOCKET DUE TO ELECTRICAL PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993930June 8, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994021June 8, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING 60 MPH, THE VEHICLE WOULD NOT SHIFT INTO SIXTH GEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993755June 7, 2017
ENGINE, SEAT BELTS
I'M NOT HAPPY WITH MY HYUNDAI SONATA 2013, MY FIRST RECALL WAS MY SEATBEALTS AND MY CURRENT SECOND RECALL IS ABOUT A MALFUNCTION IN THE ENGINE. I DRIVE EVERYDAY WITH 2 LITTLE KIDS IN THE CAR I DO NOT FEEL SAFE ANYMORE. I DO HEAR A WEIRD SOUND WHEN I PRESS ON THE BRAKES.. I WOULD LIKE TO SEE WHAT ARE MY OPTIONS ARE IF I CAN GET A REPLACEMENT CAR BECAUSE I FIND THIS SO UNFAIR, UNSAFE AND TIME CONSUMING FOR THE SECOND TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993844June 7, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
VEHICLE DOES NOT RECOGNIZE EITHER KEY FOB AND WILL NOT START JUST GOES INTO ACCESSORY MODE. WHEN PLACING FOOT ON BRAKE PAD IT IS EXTREMELY HARD. YET EVERY TIME WE LET VEHICLE DRIFT DOWN OUR DRIVEWAY AND GET LEVEL IT STARTS NO PROBLEM. WE ARE WORRIED WHEN OUR DAUGHTER IS DRIVING THE VEHICLE IT WON'T RECOGNIZE THE KEY FOB AND SHUT DOWN. IT HAS HAPPENED AT LEAST 5 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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