Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#11195706April 11, 2019
ENGINE
CAR ENGINE SHUT OFF WITHOUT ANY WARNING WHILE DRIVING AT AROUND 30-40MPH. WAS ABLE TO RESTART CAR BUT ENGINE SHUT OFF AGAIN AFTER DRIVING A SHORT DISTANCE. CAR ENGINE WAS ABLE TO START ONCE MORE AND ALLOWED ME TO TRAVEL TO MY DESTINATION. LATER IN THE DAY, THE CAR ENGINE SHUT OFF WHILE DRIVING AGAIN AT AROUND 30-40MPH DURING RUSH HOUR TRAFFIC IN A 2 LANE EXTREMELY BUSY ROAD AND DID NOT RESTART UNTIL A TOW TRUCK WAS ABLE TO START THE CAR SOMEHOW. DROVE THE CAR TO A HYUNDAI DEALERSHIP WHERE THEY STATED THAT THE ENGINE HAD COMPLETELY SEIZED AND DOES NOT START. DURING THE WHOLE ORDEAL NO CHECK ENGINE OR OTHER WARNING LIGHTS WERE DISPLAYED ON THE DASH. EACH TIME THE ENGINE SHUT OFF THERE WAS NO WARNING EXCEPT THE SUDDEN LOSS OF POWER. EACH TIME THE ENGINE SHUT OFF THE CAR WAS IN MOTION AND HAD A HIGH POTENTIAL OF CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195610April 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO POHANKA HYUNDAI OF FREDERICKSBURG (540-322-2298, LOCATED AT 5200 JEFFERSON DAVIS HWY A, FREDERICKSBURG, VA 22408) WHERE THE ENGINE REPLACED AND CHECK ENGINE INDICATOR WERE REPAIRED. THE DETAILS OF THE REPAIR WERE NOT PROVIDED. AFTERWARDS, THE CONTACT HEARD UNUSUAL NOISES COMING FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) AND TOOK THE VEHICLE TO ANTWERPEN HYUNDAI CATONSVILLE (410-747-3333, LOCATED AT 6440 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 43,570. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195424April 10, 2019
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IDENTIFY THE KEY FOB, WHICH PREVENTED THE VEHICLE FROM STARTING. THE CONTACT MENTIONED THAT WHEN THE BATTERY CABLE WAS RESET, THE VEHICLE STARTED. ALSO, WHILE DRIVING 65 MPH, THE VEHICLE UNCONTROLLABLY STEERED TO THE LEFT AND RIGHT. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO SUSSMAN HYUNDAI & GENESIS (1645 EASTON RD, WILLOW GROVE, PA 19090, (215) 392-9020) WHERE IT WAS DIAGNOSED THAT THE BRAKE SENSOR NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195420April 10, 2019
ELECTRICAL SYSTEM
MULTIPLE FOG LIGHTS, HEADLIGHTS, BRAKE LIGHTS HAVE REPEATEDLY HAVE HAD TO BE REPLACED AND OTHER LIGHTS SUCH AS ON THE MIRRORS, NOT AS CRITICAL AS THE FIRST ONES MENTIONED ALSO THE SCREEN THAT HAS TIME DATE, ABILITY TO TALK WITHOUT HOLDING PHONE, RADIO, NAVIGATIONS ETS GOES OUT APPROXIMATELY EVERY TWO DAYS FOR ABOUT TWO DAYS AND COMES BACK LATER. LAST WEEK WAS FOURTH RIGHT HEADLIGHT IN FOUR MONTHS. WORK PERFORMED FOR ME AT AUTO ZONE AND THE CUSTOMER SERVICE PERSON SAID I NEEDED TO REPORT SINCE IT HAS BEEN SO FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194876April 9, 2019
STEERING
STEERING WHEEL MAKES A CLUNKING NOISE WHEN TURNING LEFT OR RIGHT. SMALL PLASTIC STEERING COUPLER HAS FALLEN APART INSIDE AND NEEDS REPLACING. DOESN'T FEEL SAFE TO DRIVE. THIS HAPPENS WITH STATIONARY OR IN MOTION. THE PART IS 6 DOLLARS BUT THE LABOR TO REPLACE IS NEARLY 400 DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194916April 9, 2019
EXTERIOR LIGHTING
MY BRAKE LIGHTS ARE BLOWING OUT EVERY 2-3 MONTHS. I ATTEMPT TO CHANGE THEM AS SOON AS I'M NOTIFIED BY POLICE OR A BYSTANDER. I WAS TOLD THAT BOTH OF MY BRAKE LIGHTS WERE OUT 4/8/2019 WHILE DRIVING ON A MAIN STREET. I WENT TO INSPECT AND BOTH BULBS WERE COMPLETELY FRIED WITH A JELLY SUBSTANCE ON THERE. I ALSO TOOK THE CAR TO A MECHANIC SHOP AND WAS TOLD THAT IT COULD BE A WIRE ISSUE AND NEED TO TAKE THIS TO THE DEALERSHIP. THIS IS PRETTY DANGEROUS, THE POLICE INFORMED THAT HE HAS PULLED OVER A LOT OF MAKE MODELS OF THIS VEHICLE WITH THE SAME ISSUE ABOUT THEIR BRAKE LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194681April 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. ALMOST TWO YEARS AGO, THE VEHICLE WAS TAKEN TO MCCARTHY OLATHE HYUNDAI (LOCATED AT 681 N RAWHIDE, OLATHE, KS 66061, (913) 324-7200) TO BE INSPECTED PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). AT THE TIME OF INSPECTION, THERE WAS NO FAILURE WITH THE ENGINE AND THE VEHICLE WAS RELEASED TO THE CONTACT. RECENTLY, THE CONTACT STATED THAT THE VEHICLE BEGAN TO DRIVE HESITANTLY. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING HESITANTLY ESPECIALLY WHEN ATTEMPTING TO TRAVERSE A HILL. THE VEHICLE WAS TAKEN TO REED HYUNDAI (LOCATED AT 7050 W FRONTAGE RD, MERRIAM, KS 66203, (913) 642-9600) TO HAVE AN OIL CONSUMPTION TEST PERFORMED. AFTER 1,000 MILES OF DRIVING, THE ENGINE CONSUMED A QUART OF OIL. THE CONTACT WAS INFORMED THAT THE OIL CONSUMPTION WAS NORMAL. THE VEHICLE RECEIVED NO FURTHER TESTS AND WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194404April 7, 2019
ENGINE
AN ENGINE SOFTWARE UPDATE WAS ADDED TO MY SONATA TO PREVENT NON-COLLISION ENGINE FIRES. THE SOFTWARE WAS NECESSARY AFTER A MANUFACTURING DEFECT REQUIRED A RECALL FOR INSPECTION THAT HYUNDAI ADMITTED WERE NOT ALL DONE CORRECTLY. IF THE RIGHT CONDITIONS ARE DETECTED, THE ENGINE COMPUTER WILL FORCE THE ENGINE INTO A LOW OUTPUT CONDITION FOR A LIMITED TIME SO I CAN "LIMP THE CAR TO A DEALER FOR REPAIRS". SO KNOWING MY CAR MAY SHUT DOWN ON ME, I CAN NO LONGER DRIVE THIS CAR ANYWHERE EXCEPT AROUND TOWN. I CANNOT TAKE THE CHANCE ON DRIVING THE CAR TO ON VACATION OR TO VISIT FAMILY 3 STATES AWAY KNOWING I MAY NOT GET THERE OR MAY NOT GET HOME. HYUNDAI NEEDS TO FIX THE AFFECTED VEHICLES INSTEAD OF HIDING THE DEFECTS BEHIND A "PRODUCT IMPROVEMENT CAMPAIGN".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191911April 4, 2019
SEAT BELTS:PRETENSIONER, SEAT BELTS
2013 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO SEATBELT ANCHOR PRETENSIONER SAFETY RECALL. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193871April 4, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. ON SEVERAL OCCASIONS, WHILE DRIVING AT NIGHT, THE HEADLAMPS BECAME INOPERABLE. WHEN THE HEADLAMPS WORKED, THE ILLUMINATION WAS NOT BRIGHT ENOUGH TO OPERATE THE VEHICLE SAFELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193605April 3, 2019
ENGINE, FUEL SYSTEM, GASOLINE, SERVICE BRAKES
TL* THE CONTACT OWNED A 2013 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO THE POLICE IMPOUND LOT AND LATER RETRIEVED BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V934000 (ENGINE, FUEL SYSTEM GASOLINE) AFTER THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11193408April 2, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
AROUND A YEAR AGO (FEB 14, 2018), I RECEIVED A MESSAGE "HYBRID SYSTEM WARNING, PLEASE STOP NOW". MY CAR SHUT DOWN AND THANK GOD, I WAS PULLING INTO MY APARTMENT COMPLEX. MY CAR WAS INSPECTED AND WAS TOLD IT WAS THE TPS SYSTEM. THAT WAS REPLACED AND I WAS ON MY WAY. OVER 7 MONTHS AGO (JULY 2018), I RECEIVED THE SAME MESSAGE; "HYBRID SYSTEM WARNING, PLEASE STOP VEHICLE NOW". AFTER THE WARNING, MY CAR STOPPED IMMEDIATELY AND THIS TIME THE ROAD WAS CLEAR AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. AFTER THORNTON ROAD HYUNDAI INSPECTED MY CARE AGAIN, THIS TIME THEY STATED IT WAS THE MOTOR. AFTER OVER $5000 WORTH OF WORK HERE IT IS APRIL 2019 AND THE SAME WARNING. THIS TIME I WAS STRANDED ON A BUSY HIGHWAY. ONCE THE TOW TRUCK GUY GOT THERE, HE ESCORTED ME TO HIS TRUCK TO BE SAFE. I HAVE LOOKED INTO THIS WARNING OVER A YEAR AND NO ONE SEEMS TO KNOW THE PROBLEM. THIS SHOULD BE A RECALL AND ALL HYUNDAI DEALERS SHOULD BE MADE AWARE OF WHAT THIS WARNING IS. WE AS HYUNDAI OWNERS NEED ANSWERS AND HELP. I CANNOT AFFORD TO PUT MONEY INTO A CAR WHEN THE PROBLEM IS ONLY BEING PATCHED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193456April 2, 2019
ENGINE
LAST YEAR 2017 WE HAD CAR IN FOR INSPECTION AND IT ALSO HAD A RECALL AT TIME. DO THE INSPECTION AND RECALL. RECALL WAS FOR METAL SHAVINGS IN THE ENGINE COMPARTMENT. WE GOT VEHICLE BACK AND WAS TOLD EVERYTHING WAS FINE. THIS YEAR 2018 AFTER AN OIL CHANGE AT JIFFY LUBE THERE WAS AN ENGINE NOISE. THEN WE GOT A RECALL ABOUT THE COMPUTER CHANGE WITH THE BEARING WEAR ISSUE'S WE HAD THE OIL CHANGED BEFORE WE TOOK IT IN NOT FOND OF SERVICE AT FAULKNER. SO THEY WERE TO DO THE RECALL AND TO PLEASE CHECK THE ENGINE NOISE WE STILL HEAR IT ONCE AND A WHILE. WE ALSO DID A CASE WITH HYUNDAI WITH ENGINE NOISE ISSUE AND THE FACT THAT THIS LAST RECALL WAS NOT A FIX IT WAS A COVER YOUR [XXX] RECALL. I DID NOT WANT ANYONE IN MY FAMILY DRIVING A CAR THAT THE ENGINE COULD JUST SLOW DOWN ON THE HIGHWAY. CAR IS USED FOR LONG DISTANCE DRIVING TO AND FROM WORK.. 200 MILES A DAY. DOING 70 -75 ON HIGHWAY THINKING THAT THE ENGINE COULD SLOW DOWN AND YOU HAVE TRACTOR TRAILERS ON YOUR BUMPER DOES NOT GIVE ME A WARM AND FUZZY FEELING. AFTER WE TOOK IT IN FOR THIS RECALL THEY TOLD US THEY COULD NOT CHECK THE ENGINE FOR METAL SHAVINGS DUE TO THE FACT THAT WE JUST CHANGED THE OIL. NOW IF THIS IS THE CASE WHY DID THEY NOT TELL US THIS THE LAST TIME THEY "CHECKED THE ENGINE" THINKING THEY DID NOT CHECK IT CAUSE THEY DID NOT CHANGE THE OIL. I DON'T KNOW ABOUT YOU BUT I STILL DO NOT FEEL SAFE IN THIS CAR. WHAT CAN BE DONE AT THIS POINT? THE CAR HAS 140,000 THOUSAND MILES AND OTHER THEN THIS ENGINE IT MIGHT LAST ANOTHER COUPLE YEARS. THE ENGINE MAKES THE NOISE WHILE SITTING STILL, BUT NOT ALL THE TIME. NOBODY AT THE DEALER WANTS TO TAKE THE CAR AND DRIVE IT FOR A WHILE. THE CASE WAS CLOSED AFTER WE TOOK THE CAR TO DEALER FAULKNER OF HYUNDAI BECAUSE THEY COULD NOT CHECK FOR ENGINE METAL. THIS WAS MARCH OF 2019. I DO NOT HAVE THE CASE NUMBER BECAUSE OF THIS THE CAR HAS NO RESALE VALUE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192741March 31, 2019
SUSPENSION
RIGHT FRONT SUSPENSION SPRING BROKE AND CAUSED A BLOW OUT OF THE RIGHT FRONT TIRE, AT HIGHWAY SPEEDS. THE CAR HAD ABOUT 40,000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192762March 31, 2019
ELECTRICAL SYSTEM
WAS DRIVING ON TURNPIKE AT 70 MPH. THE CAR LOST POWER AND ENGINE SHUT OFF. WAS ABLE TO PULL TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192772March 31, 2019
ENGINE
TRAVELING ON I95 IN MARYLAND, GOING APPROXIMATELY 75MPH IN THE FAR LEFT LANE, THE CAR JUST COMPLETELY DIED ON ME. HAD NO POWER AT ALL. PRIOR TO DYING, THERE WAS A LOUD CLICKING LIKE SOUND. FORTUNATELY, I WAS NOT REAR ENDED BY A CAR FOLLOWING TOO CLOSELY. WAS ABLE TO PULL OFF TO THE LEFT SHOULDER. AFTER SEVERAL MINUTES, I STARTED THE CAR UP... CAR WAS RATTLING, BEFORE DYING AGAIN. TOW TRUCK OPERATOR CHECKED MY OIL AND NOTICED METAL SHAVINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192508March 29, 2019
ENGINE
TL* THE CONTACT OWNED A 2013 HYUNDAI SONATA. WHILE DRIVING 25 MPH, THE CONTACT SMELLED SMOKE. THE CONTACT PULLED THE VEHICLE OVER AND IT CAUGHT FIRE FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOTALED AND TOWED FROM THE SCENE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11192118March 28, 2019
EXTERIOR LIGHTING
"TAKATA RECALL". I HAVE HAD TO CHANGE THE BURNT OUT BRAKE LIGHT BULB 5 TIMES SINCE 2017. THE LIGHTS HAVE GONE OUT WHILE DRIVING THE VEHICLE AND WHEN STATIONARY. THE LIGHT SOCKET HAS MELTED. BULBS NO LONGER FIT AS THE LAMP ASSEMBLY IS DISTORTED. I AM CONCERNED THAT THIS CAN CAUSE AN ELECTRICAL FIRE CAUSING HARM OR DEATH TO ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192119March 28, 2019
ENGINE
WHILE DRIVING HOME, I HEARD A MUFFLED KNOCKING NOISE COMING FROM ENGINE WHEN ACCELERATING. AT THE NEXT TRAFFIC LIGHT, I WAITED FOR THE LIGHT TO CHANGE, AND WHEN I STARTED MOVING I REALIZED THE ENGINE DID NOT START FROM THE HYBRID. AS I DANGEROUSLY MANEUVERED THE CAR ACROSS THE RIGHT LANE, I WAS ABLE TO PULL OVER TO A SAFE SPOT AND THE WARNING CHIME CAME ON SAYING I HAD LOW VOLTAGE IN HYBRID BATTERY. HAD CAR TOWED HOME AND THEN TO HYUDAI DEALER. THEY NOTIFIED ME THAT THE ENGINE WAS SEIZED DUE TO POOR MAINTENANCE, WHICH WAS RIDICULOUS. OIL HAS ALWAYS BEEN CHANGED BY ME OR A REGULAR GARAGE. AFTER VIEWING OTHER COMMENTS BY PEOPLE WHO HAD THE SAME EXACT PROBLEM I REALIZED THAT THIS WAS APPARENTLY AN ONGOING PROBLEM WITH THE SONATA HYBRID ENGINE. STILL TRYING TO GET DEALER TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192306March 28, 2019
EXTERIOR LIGHTING
BRAKE LIGHTS STAY ON, WHEN NOTICE I PULL THE FUSE WHEN PARK, WENT FOR SERVICE THE NEXT DAY. RECALL ITEM WAS THE PROBLEM, REPLACE BRAKE PEDAL RUBBER STOPPER, OTHER ITEMS WERE DONE. WORK WAS COMPLETED, PAID AND DROVE OFF. FOUR WEEKS LATER MY FRIEND SAID MY BRAKE LIGHTS WERE NOT WORKING. I WENT BACK FOR SERVICE, GUESS WHAT, I WAS TOLD TO FIX PROBLEM MY WHOLE LIGHT HOUSING HAD TO BE REPLACE. I WAS TOLD THAT WHEN LIGHTS WERE ON, THE HOUSING AND HARNESS MELTED, THE RUBBER STOPPER COST ME 635 DOLLARS. THE SECOND TIME WHEN I ASK ABOUT THE WARRANTY, IT WAS OUT. NO BUDDY KNEW WHAT CAUSE THE PROBLEM, HUS, WAS THE WORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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