Hyundai Sonata Complaints (2015)

1,208 consumer complaints on file.

#11205488May 3, 2019
ENGINE, STEERING, SUSPENSION
SHORTLY AFTER BUYING THIS CAR CAR AT 32.000, I BEGAN HAVING PROBLEMS WITH THE STEERING. THE STEERING HAS DEAD SPOTS AND FEELS EXTREMELY LOOSE, IT IS VERY STRESSFUL KEEPING THE CAR STRAIT ON THE HIGHWAY AS IT IS ALL OVER THE ROAD. THE STEERING LIGHT COMES ON BUT THE DEALERS ALWAYS TELL ME "WE CAN'T FIND ANY CODES". THERE WAS A LOUD WHAT HE THOUGHT WAS AN "ELECTRICAL" SOUND IN THE FRONT END WHILE STEERING AS SERVICE MANAGER AT TAMERON HYUNDAI PUT, WITH THE STEERING LIGHT COMING ON ONE WOULD THINK TO CHECK THAT BUT THEY PUT NEW STRUTS ON IT, WHICH HAS MADE THE PROBLEM 1000X WORSE NOW THE ALIGNMENT IS OFF WHICH WITH THE STEERING MAKE IT NEARLY IMPOSSIBLE TO DRIVE. I PUT NEW TIRES ON IT LESS THAN A YEAR AGO THAT HAVE LESS THAN 10,000 MILES ON THEM AND HAVE ROTATED THEM TWICE AT 5,000 MILES THE ALIGNMENT IS SO BAD THAT ONE TIRE IS NOW BALD! EVERY TIME I GO TO A DEALER THEY REFUSE TO HELP. I'M PUTTING THIS HERE IN CASE I DIE IN THIS CAR! ALSO THE ENGINE HESITATES AND SHAKES VIOLENTLY WHEN STARTING. THE SHAKING IS WHEN IT IDEALS, BUT ON THE INTERSTATE WHEN YOU PRESS THE GAS IT "PULSES" AND HESITATE WHILE ACCELERATING (I HARDLY GET A CHANCE TO TEST TO SEE HOW BAD THE HESITATION IS BECAUSE THE STEERING IS SO LOSE) I AM NOW FINDING OUT THE 2015 SONATA ENGINE IS EFFECTED BY THE MASSIVE DEFECT THEY HAVE HAD IN 2011- 2014 MODELS BUT ARE NOT MAKING IT PUBLICLY KNOWN. ONE WOULD THINK WITH ALL THE STEERING AND ENGINE PROBLEMS HYUNDAI HAS HAD IN THE PAST SONATA'S THEY WOULD TAKE THIS SERIOUS. ALL THEY DO IS BLAME CUSTOMERS, IF YOU CALL THEIR CUSTOMER SUPPORT LINE THEY WILL TELL YOU THEY CLOSED YOUR CASE IN LESS THAN A DAY WITHOUT LOOKING AT THE CAR. I HOPE THE GOVERNMENT GETS THIS COMPANY UNDER CONTROL FOR CONSUMERS SAKE AND SAFETY SAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205083May 1, 2019
ENGINE
WHILE DRIVING CAR ON HIGHWAY HEARD KNOCKING SOUND FROM ENGINE AREA. CAR LOST POWER AND THEN ENGINE STOPPED WORKING. SAFETY ISSUE SINCE CAR WILL NOT START AGAIN AND GOT STRANDED ON HIGHWAY AT ODD HRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205111May 1, 2019
UNKNOWN OR OTHER
SUNROOF CRACKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204894April 30, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN THE RIGHT INDICATOR WAS TURNED ON, THE LEFT INDICATOR LIGHTS CAME ON. WHEN THE LEFT INDICATOR WAS TURNED ON, THE RIGHT INDICATOR LIGHTS CAME ON. WHEN THE INDICATORS ARE TURNED ON THE FIRST BLINK OR TWO IS THE WRONG DIRECTION, THEN IT SWITCHES TO THE CORRECT DIRECTION. FIRST TIME WAS ON AN INTERSTATE, OTHER TIMES AROUND TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204147April 27, 2019
STRUCTURE:BODY
2015 SONATA SPORT 2.0T, 23800 ODOMETER. I NOTICED A SOUND THAT SOUNDED LIKE THE BLOWER FAN AT MAX. SPEED SETTING, WHEN I ACCELERATE. INVESTIGATED AND FOUND THE AIR HOSE ASSY. BETWEEN THE AIR FILTER BOX AND THE INLET OF THE TURBO WAS DISCONNECTED FROM THE TURBO INLET. UPON REMOVAL. THE HOSE WAS MELTED THRU. I PURCHASES A REPLACEMENT HOSE FROM ZIMBRICK HYUNDAI EAST IN MADISON WI AND FOUND OUT THAT THE REPLACEMENT WAS OF A DIFFERENT HEAT RESISTANT MATERIAL AND ASK THE SERVICE MANAGER IF THIS COST IS COVERED UNDER WARRANTY. IT WAS NOT BECAUSE I WAS REPLACING IT MYSELF. I CALLED HYUNDAI CUSTOMER SERVICE AND THERE CONFIRMED THIS. WHY WON'T HYUNDAI WARRANT AN OEM PART THAT WAS CHANGED TO AN ALTERNATIVE MATERIAL, AFTER THE PRODUCT WAS RELEASED TO THE CONSUMER, REGARDLESS WHO INSTALLS THE PART ONTO THE CAR? THE VEHICLE WAS STATIONARY, AND INSIDE A GARAGE DURING THE REMOVAL AND INSTALLATION OF THE AIR HOSE ASSY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204173April 27, 2019
AIR BAGS
TOOK VEHICLE TO DEALERSHIP FOR SERVICE AND MENTIONED WHEN MY WIFE DRIVES THE CAR THE AIR BAG LIGHT INTERMITTENTLY COMES ON WHILE SHE IS DRIVING STRAIGHT DOWN THE HIGHWAY. IT WILL JUST COME ON, AND GO OFF. NO RHYME OR REASON TO IT. THE AIRBAG LIGHT WILL NOT COME ON IN THIS FASHION WHILE I AM DRIVING THE VEHICLE. TECHNICIANS LOOKED AT THE VEHICLE AND CHECKED THE CLOCK-SPRING, AND THEN SAID AIR BAG ECM AND SENSOR (SRSCM) MODULES NEED TO BE REPLACED. THIS VEHICLE HAS NOT BEEN SUBJECT TO ANY JUMP STARTING, HAS THE ORIGINAL BATTERY, AND NOT INVOLVED IN ANY FRONTAL CRASHES. CAR HAS BEEN WELL-MAINTAINED. BELIEVE THERE IS A MANUFACTURING DEFECT IN THESE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202807April 22, 2019
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA HYBRID. WHILE DRIVING 20 MPH, THE FRONT PASSENGER SIDE COIL SPRING FRACTURED AND EXITED THROUGH THE FRONT PASSENGER TIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. CASE NUMBER: 15697010 WAS PROVIDED AND THE CONTACT WAS REFERRED TO A DEALER. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V629000 (SUSPENSION). THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202604April 20, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAD TWO CASE NUMBERS WITH HYUNDAI RELATED TO MY BRAKES AND FUEL EFFICIENCY; THE FIRST WAS HYUNDAI CONSUMER AFFAIRS CASE#: 12894630 AND THE SECOND WAS HYUNDAI CONSUMER AFFAIRS CASE#: 15512885. BOTH CASES WERE CLOSED PRIOR TO ME HAVING ANY SAY IN THE DECISION (EMAIL/PHONE RECORDS SHOW THIS). AFTER MY BRAKING UNIT FAILS FOR THE SECOND TIME AND I NOTICED A SIGNIFICANT DROP OFF IN FUEL PERFORMANCE (MPG), I ASKED FOR ANOTHER HYUNDAI REP TO TEST MY FUEL CONSUMPTION. WHEN THE RESULTS PROVED TO BE BETTER THAN I HAD EVER SEEN MY CAR PERFORM, EVER, I ASKED FOR THE REST SPECKS. THIS WAS ESCALATED TO HYUNDAI CORPORATE, WHO RESPONDED 'UNFORTUNATELY YOUR CASE MANAGER CANNOT PROVIDE ANY TSB'S BECAUSE IT IS PROPRIETARY INFORMATION. AS FAR AS WARRANTY EXTENSION, REGRETTABLY THAT IS NOT AN OPTION. HOWEVER, IF YOU WERE TO HAVE BRAKE CONCERNS OUTSIDE OF WARRANTY, HYUNDAI WILL REVIEW FOR GOODWILL IF THE PROBLEM IS SOMETHING THAT WAS PREVIOUSLY REPAIRED UNDER WARRANTY.' THIS ANSWER FAILED TO CONSIDER THE MILEAGE I WAS ALREADY LOSING IN MY HYBRID WHICH PERFORMED WORSE THAN A NON-HYBRID MODEL WHENEVER THE BRAKES WERE FAILING. I MADE GOOD FAITH EFFORTS TO REPORT MY PROBLEMS IN THE HOPE HYUNDAI WOULD RESOLVE THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197244April 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. EARNHARDT HYUNDAI (10401 PAPAGO FWY, AVONDALE, AZ 85323, (623) 388-5800) DIAGNOSED THAT THE INTAKE VALVE AND CRANKSHAFT NEEDED TO BE REPAIRED AND ENGINE NEEDED TO BE CLEANED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196403April 15, 2019
ENGINE
WHILE DRIVING LOUD BANG FROM VEHICLE. ALL INSTRUMENT PANELS GO BLANK AND ALL POWER IS LOST. EXTREME DANGER OF BEING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196424April 15, 2019
POWER TRAIN
I PURCHASED A NEW HYUNDAI SONATA IN MARCH 2015. IN NOVEMBER 2018 THE ENGINE WAS MAKING SOUNDS WHILE DRIVING AND ACCELERATING ON ROADWAYS DURING HIGHER AND LOWER SPEEDS. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE CAR 3.5 YEARS PRIOR. AT THAT TIME THE ENGINE HAD APPROXIMATELY 59K. DIAGNOSTICS WERE RUN AND IT WAS DETERMINED THAT THE ENGINE WAS BAD AND WAS PART OF A RECALL. THREE WEEKS LATER ( END OF NOVEMBER 2018, HYUNDAI / DEALERSHIP REPLACED THE ENGINE. IN LATE MARCH 2019 I BEGAN TO HEAR THE SAME NOISES COMING FROM THE REPLACEMENT ENGINE WHICH I HEARD FROM THE ORIGINAL ENGINE. I TOOK IT BACK TO THE DEALERSHIP. DIAGNOSTICS WERE REPEATED ON THE 2ND NEW ENGINE. HYUNDAI HAS AGREED TO REPLACE THIS ENGINE. THIS WILL BE THE THIRD ENGINE IN THE FOUR YEARS SINCE I PURCHASED THE CAR. CONCERN: THE SECOND ENGINE WAS A REPEAT OF THE FIRST. MY CONCERN IS THAT A 4 YEAR OLD CAR HAS HAD 3 ENGINES. THE MALFUNCTION/ROOT CAUSE OF THE ENGINE POTENTIALLY CAUSES THE VEHICLE TO COMPLETELY SHUT DOWN LOSE ALL POWER WHEN DRIVING. SERIOUSLY DANGEROUS SITUATION WITH DISASTROUS CONSEQUENCES WHEN DRIVING ON MAJOR HIGHWAYS AND INTERSTATES NOT TO MENTION NEIGHBORHOOD ROADWAYS. GREAT POSSIBILITY THAT THE 3RD ENGINE MAY HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194355April 6, 2019
ENGINE, UNKNOWN OR OTHER
MY VEHICLE IS STALLING OUT WHILE DRIVING IT I TOOK IT TO THE HYUNDAI DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH MY CAR. THIS HAS HAPPENED THREE (3) TIMES TWO OF WHICH MY 11YEAR OLD CHILD WAS A PASSENGER IN MY CAR. IT HAPPENS AT RANDOM SOMETIMES THE CAR STARTS SHAKING THEN SEEMS TO LOOSE POWER OR DIE DOWN THEN PICKS BACK UP OR THE WORST STALLS COMPLETELY! NO ONE CAN TELL ME WHAT'S WRONG OR HELP ME THE HYUNDAI DEALERSHIP TELLS ME THAT UNTIL SOMETHING HAPPENS OR THE COMPUTER READS SOMETHING THEY CAN'T HELP ME! I HAVE WITNESSES WHO HAVE ALSO EXPERIENCED IT WHILE DRIVING MY CAR ASIDE FROM THE THREE TIMES I HAVE EXPERIENCED IT MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193632April 3, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. WHILE DRIVING, A LOUD POPPING NOISE WAS HEARD FROM THE SUN ROOF. THE CONTACT NOTICED THAT THE SEAL AROUND THE SUN ROOF WAS FRACTURED. THE VEHICLE WAS TAKEN TO VAN HYUNDAI (LOCATED AT 1301 S INTERSTATE 35E, CARROLLTON, TX 75006, (372) 437-8334) AND THE ENTIRE SUN ROOF ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HUFFINES HYUNDAI PLANO (LOCATED AT 909 COIT RD, PLANO, TX 75075, (972) 867-5000) WHERE THE ENTIRE SUN ROOF ASSEMBLY WAS REPLACED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 11438240. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193195April 1, 2019
UNKNOWN OR OTHER
SO THIS IS THE FIRST TIME THIS HAS EVER HAPPEN, I RECENTLY GOT GAS TWO DAYS PRIOR TO ME FINDING OUT AT THE GAS STATION THAT MY GAS DOOR WON'T OPEN. I CURRENTLY HAVE UNDER A QUARTER TANK OF GAS AND HAVE TO PICK UP MY SON. MY GAS DOOR IS NOT OPENING, I'VE TRIED THE SWITCH IN THE INSIDE OF MY VEHICLE AND I ALSO TRIED THE MANUAL RELEASE. THE ONLY THING THAT HAPPENS WHEN I TRY EITHER METHODS, IS HEARING THE CLICK OF IT TRYING TO OPEN. I TOOK IT TO GOODYEAR THE TIRE PLACE TO GET SOMEONE TO LOOK AT IT, BUT NO ONE COULD FIX THE ISSUE WITHOUT BREAKING INTO IT. THEN I TOOK A GAMBLE GOING TO PEPBOYS, THEY WAS HELPFUL BUT NOT SUCCESSFUL. THEY RAN INTO THE SAME SOLUTION BUT DID NOT WANT TO CAUSE DAMAGE TO MY VEHICLE. PLEASE HELP, I'M LOW ON GAS AND I HAVE A FAMILY WHO DEPENDS ON ME TO GET BACK AND FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191523March 26, 2019
ENGINE
ENGINE HAS APPROXIMATELY 60,000 MILES AND BURNS BETWEEN HALF TO ONE QUART OF OIL EVERY 1,000 MILES. HYUNDAI DEALER PERFORMED AN "OIL CONSUMPTION TEST" WHERE THEY RECORDED OIL LEVEL AFTER 1,000 MILES THREE TIMES. AFTER THE FIRST 1K MILES IT WAS DOWN ABOUT HALF A QUART OF OIL, SAME ON SECOND 1K MILES, AND ABOUT 1 QUART ON THIRD 1K MILES. HYUNDAI ADVISED THIS IS NORMAL OIL CONSUMPTION AND WOULD NOT INVESTIGATE FURTHER UNLESS AVERAGE USE WAS MORE THAN 1 QUART AFTER 1K MILES. THE SUGGESTED OIL CHANGE INTERVAL FROM HYUNDAI IS 7,500 MILES. AT THE RATE OF OIL CONSUMPTION THE VEHICLE WOULD BE OUT OF OIL BEFORE THE RECOMMENDED SERVICE INTERVAL FOR OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191701March 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 HYUNDAI SONATA. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. WHEN THE BRAKE PEDAL WAS RELEASED, THE NOISE STOPPED. CRESTMONT HYUNDAI (2961 CENTER RD, BRUNSWICK, OH 44212, (330) 225-0011) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE REPAIR WAS NOT COVERED BY A WARRANTY. THE DEALER DID NOT MENTION NHTSA CAMPAIGN NUMBER: 14V368000 (SERVICE BRAKES, HYDRAULIC). THE DEALER INDICATED THAT A FOLLOW- UP RESPONSE WOULD BE PROVIDED PERTAINING TO THE VEHICLE BEING SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS TO RESPOND TO THE DEALER AND THE CONTACT WITH A TECHNICAL RESPONSE. THE APPROXIMATE FAILURE MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191048March 23, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE VEHICLE I SMELT AND SEEN SMOKE AND THEN A POP COMING FROM THE CAR AND WITHIN SECONDS FLAMES COMING UP FROM OUTSIDE OF THE DRIVER DOOR. PULLED OVER AND WITHIN 3 MINUTES THE CAR WAS FULLY INVOLVED IN FLAMES. WAS DRIVING DOWN A CITY STREET GOING APPROXIMATELY 35 MPH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11190891March 22, 2019
ENGINE, POWER TRAIN
I BOUGHT MY 2015 HYUNDAI SONATA BRAND NEW. TODAY (MAR 22), I MADE A RIGHT TURN TO A RAMP INTO MY COMPANY SITE. SPEED WAS ABOUT 10 TO 15 MPH. ALL THE SUDDEN, I HEARD A LAUD ENGINE REVVING SOUND. I HAVE TO LET GO MY GAS PEDAL, WAITED COUPLE SECONDS AND THEN SLOWLY STEPPED ON THE GAS PEDAL TO MOVE THE CAR. IT ALMOST LIKE THE GEAR BOX WAS NOT ENGAGING ALL THE SUDDEN AND THE CAR SPEED STALLED. THIS WOULD HAVE BEEN REALLY DANGEROUS WHEN DRIVING ON A HIGHWAY. THE GOVERNMENT SHOULD INVESTIGATE THE SIMILAR CASES AND MAKE THE MANUFACTURER FOR A REPAIR/RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190179March 20, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2015 HYUNDAI SONATA WAS PURCHASED BRAND NEW, AND HAVE HAD MULTIPLE POWER/ACCELERATION ISSUES; HOWEVER, THE MOST RECENT HAPPENED ON MARCH 19, 2019. WHILE DRIVING ON A STREET (EVENING TIME) WITH THE SPEED LIMIT OF 45, MY CAR STARTED TO SPUTTER/JERK BACK AND FORTH, ABRUPTLY BRINGING MY CAR TO A SPEED LIMIT OF UNDER 15 MPHS. I TRIED TO ACCELERATE, BUT THE GAS PADDLE WAS UNRESPONSIVE. THIS A MAJOR HAZARD AND EXTREMELY DANGEROUS. THIS IS A KNOWN ISSUE, AND HYUNDAI CORPORATE OFFICE IS AWARE (I CALLED AFTER THE FIRST INCIDENT), AND IS NOT DOING ANYTHING TO RECTIFY THE ISSUE. NHTSA NEED TO MAKE THE MANUFACTURER ACCOUNTABLE, BY REASON OF THE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE. I WAS CLOSE TO BEING REAR-ENDED, AND IF NOTHING IS RECTIFIED, IT WILL CAUSE AN OWNER TO BE SEVERELY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189920March 19, 2019
ENGINE
MY 2015 HYUNDAI SONATA LIMITED SUDDENLY LOST ALL POWER WHILE DRIVING 60MPH ON THEY HIGHWAY DURING MORNING RUSH HOUR NEARLY CAUSING A MAJOR ACCIDENT. THIS SEEMS TO BE SIGNIFICANT PROBLEM AFTER LOOKING UP THIS ISSUE WITH THESE CARS AND FURIOUS HYUNDAI HAS NOT SENT OUT NOTICES OF SUCH A SERIOUS SAFETY ISSUE. I DON'T HAVE CONFIDENCE IN THIS CAR TO TRAVEL WITH OUR CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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