Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11512507March 18, 2023
ENGINE
The engine is consuming (burning) the engine oil at a excessive rate. Engine oil has to be added almost every 1000 miles. Talked to multiple mechanics and learnt that it is a common problem with Hyundai. Constantly checking the oil level and topping off is not what we expected when I bought the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512413March 17, 2023
STRUCTURE:BODY, ENGINE
UNKNOWN I’ve had to replace the knock sensor twice in my vehicle in less than 2 months, my paint on my car is also peeling off really bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511762March 14, 2023
ENGINE
bought the car used with 60K miles. Learned quickly it was consuming 1 qt of oil per month. I checked with Hyundai Corporate Customer Care and my local dealership. Dealership said needed to burn 1qt per 1000 miles before they would submit anything to corporate for possible warrantee issue. Monitored consumption. Now up to about 2 qts per month. Took it to the dealership and they said now beyond warranty mileage. They performed a computer update recall. Now the computer detects something going on the engine and forcing car into Limp Mode. Been on the phone with Corporate Customer Care and the dealership. They will do nothing. Customer care says to go to dealership. Dealership says to call Customer Care. There doesn't seem to be a way to talk to any decision makers to appeal for common sense and discretion instead of 100% by the book policy protocal. The dealership said the computer update recall cannot be reversed. So now I have a vehicle with an engine problem and in Limp Mode and Hyundai will do nothing. So discusted with Hyundai quality and customer service. I will never by a Hyundai again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511197March 10, 2023
AIR BAGS, SEAT BELTS
The car was involved in a front end collision going about 35 mph. The Collison was enough to bust the radiator and likely total the car. The entire front end is heavily damaged. There was a driver and front seat passenger in the vehicle at the time of Collision. The seat belts did not lock nor did any airbag deploy.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11510485March 6, 2023
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
I was headed to pick up the kids to take them to practice, but when they went to open the trunk to put their sports gear in it, it was "stuck". It had worked the previous night so I was very confused. After several tries, we finally got it to open and shut. We then went to the park to kill time and I went to open the trunk again, it wouldn't open. We tried everything, and after 30 minutes, it decided to open. However, it then would not shut. We couldn't leave the park with it open so had to have help come and strap it closed. The kids missed their practices and I was alone in a parking lot with two kids until help could arrive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510213March 5, 2023
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508578February 22, 2023
ENGINE
The contact's girlfriend owns a 2017 Hyundai Sonata. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the girlfriend's residence. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was included in Service Campaign Number: 953 (ECM & Cluster Update - Engine Monitoring Logic Product Improvement). The failure mileage was approximately 64,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507730February 16, 2023
ENGINE
Car has been consuming insane amount of oil.The oil warning light hardly ever comes on and when it does it is always in between the oil changes. It doesn't even make it to the next scheduled oil change before the light finally comes on. When I check it when the light is on it is bone dry. Because of this I have started checking it every couple hundred or miles or so and every time it's bone dry and I have to add at least two quarts of oil, if not a total of five courts. I informed the dealership about this last year they performed the oil pressure check and told me that it was fine. I insisted that oil must be leaking somewhere, they checked and said that there was no oil leak. Last week my car started sputtering, and then the engine light came on. It did this in the past and it needed a new starter. They replaced that but this time, they check the engine and they say that I need a new engine. I told them I'm not surprised because every time I check there's never any oil in there in the warning light never goes off. Yet they have told me in the past that it does not have a problem? I am currently waiting to see if Hyundai will honor their warranty. This is a hazard if they cannot tell if there is a faulty sensor or oil leak but the car continuously is consuming oil to the point that it's dry and the owner is not notified. I have kept up the oil changes and this is all happening in between the schedule changes. This can cause fire, vehicle disablement in the middle of driving and other safety issues. If you look at other reports, this is common across the Sonatas yet Hyundai has not issued a recall regarding the oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507181February 14, 2023
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated while her husband was driving at various speeds, there was an abnormal noise before the vehicle stalled. The contact stated no warning light was illuminated. The driver was able to restart the vehicle and continue driving to the residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506740February 11, 2023
STEERING
In October 2022 my power steering failed as I turned into the drop off circle at my child's school. The traction light and another hazard light came on and function did not return until vehicle was restarted. I know experience clicking sounds coming from steering system when ever I turn 90 degrees or more. My vehicle barely has 44000 miles and clearly is experiencing the same manufacturing defect that hundreds of owners have reported here. There need to be an emergency recall to prevent anyone from getting hurt or even worse. Steering is a necessary function when you have such a massive piece of machinery to control. If Hyundai ignores this issue it is clear they are ok with having weapons out on the road that were supposed to be quality vehicles. Once you can't control a vehicle it becomes a weapon and since this issue seems to correct itself although it leaves defects afterwards people can't determine when it will happen again. I need my car and have children. Hyundai be the company you advertise as, this is showing you have no concern for your customers safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506721February 10, 2023
STEERING
Power Steering failed on 4-lane highway. Is available for inspection. I was able to slow down and hard-steer to shoulder of road with cars whizzing by. Problem has not been confirmed by dealer or service center because it just happened a few hours ago. All shops are closed. No, the problem has not been inspected by the manufacturer, police, insurance representatives or any others. Warning light came on with steering wheel icon before it failed. I had no idea what icon meant until I came home and googled it to learn it is "Electric Power Steering (EPS) Warning Light". Also the warning light icon of car on wavy lines came on (Electronic Stability Control (ESC) Indicator".) Meanwhile I'm terrified, this has never happened before. After a few minutes I cranked the car, turned steering wheel back and forth. Warning lights turned off. I slowly drove it on home, keeping to far right in case I had to leave road again. After I got home, I did thorough research to find out what had happened and I see there have been numerous reports of 2017 Hyundai Sonata EPS cases reported. Why hasn't Hyundai issued Recalls on the 2017 EPS problems? This is a serious safety issue. People could die. There needs to be a Recall on this car and Manufacturer should pay to have this issue remedied as soon as possible in order to prevent death or serious injury in these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506083February 7, 2023
ELECTRICAL SYSTEM
The vehicle has stalled in traffic numerous times since I bought it in 2016 creating a traffic safety issue. Without warning the lights on the dash will flash and the car dies. I have worried each time that traffic behind me would collide with my car. #1 1 1/2 years into ownership this occurred. They replaced part of the EV charging system that was overheating on the cars. (RECALL) # 2 1 /2 years into ownership the air-conditioner failed and the car stalled in traffic due the air-conditioner failing. (REPLACED UNDER EXTENDED WARRANTY) # 3 Last year I complained that a Hybrid Overheat Message would come on switching to EV mode and the transmission felt like it was slipping occasionally, and the battery only held 20 miles of charge, rated for 27. They refused to change the battery system under the lifetime warranty. #4 Last summer car stopped charging (REPLACED INVERETER UNDER EXTENDED WARRANTY) This month car stalled on the roadway, lights flashed on dashboard. Could have been rear-ended, Had to coast to a stop and restart the car. Took to dealer the said the replaced an EV computer for 5K (REPLACED COMPUTER UNDER EXTENDED WARRANTY) 3 days later same issue, stalled on busy street without warning. Took to dealer and the replaced the cars main battery, charging me $450.00 3 Days later it stalled again without warning in traffic, It's not back in the shop. THIS VEHICLE HAS MAJOR SAFETY PROBLEM. IT'S EXTREMELY DANGEROUS TO HAVE A CAR STALL IN TRAFFIC WITHOUT ANY PRE-WARNING. THE DESIGN IS DEFECTIVE. THE CARS NEED TO BE RECALLED AND BOUGHT BACK AT FULL PRICE BY THE HYUNDAI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505125February 2, 2023
ENGINE
My engine is consuming oil at a high rate of more than a quart per 1000 miles. I went 3k between oil changes had 2 quarts added at about 1500 miles and was still low at the end of the 3k. Hyundai claims this is normal. I had previously completed the oil consumption test and Hyundai claims there is no issue. The oil pressure light started going on around July of 2021. Between the oil consumption tests and then additional driving it is 18 months later and not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505257February 2, 2023
STRUCTURE:BODY
Car has 41,019 miles. The paint is peeling off the car. This issue seems to be widespread and effects both Kia & Hyundai. Mine 1st appeared Jan. 31, 2023 on the driver's side hood above the headlight. Paint color is W8, Quartz White Pearl (this color seems to have the most problems). Hyundai was notified immediately, 02-01-2023, but have gotten no response. There is a Facebook page concerning the issue (KIA and Hyundai Defective Paint Class Action Group) and you can see how widespread the problem is. The paint is obviously defective or Hyundai did something wrong in applying it. This simply is not a coincidence and Hyundai should be accountable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504025January 27, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Car completely lost all power train systems while in motion after repair at dealership for HSG. Car was able to be restarted after shifting into park after complete stop. All instructions in user manual for restarting vehicle while in motion were followed but not successful. The vehicle died again pulling into dealership and the tech began diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503611January 25, 2023
ENGINE
The contact owns a 2017 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the engine stalled without warning. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact also stated that he was then made aware of an unknown recall pertaining to the engine. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer; however, no further assistance was provided. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503413January 24, 2023
STEERING
The contact owns a 2017 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to maneuver. The traction control and an unknown warning light was illuminated. The dealer was notified of the failure and the contact was provided a number to another dealer. The contact was informed to have the vehicle towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503129January 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
Total loss of power while driving occurred on 2 separate occasions driving the Hyundai Sonata. The dashboard lit up with multiple failures with no warning, and car lost all power. Both times were in peak traffic conditions and on one of the two instances, a very dangerous mountain road with very little time to react. Towed on 2 occasions to 2 different dealers with no clear cut fix for the car. These were very scary and dangerous incidents and I am afraid to drive this car to be honest. Hyundai has not done much to contact or reassure me that they were dealing with the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503302January 23, 2023
ELECTRICAL SYSTEM, STEERING
Electric power steering failure, have taken to the dealer and they told me I need a new battery. I bought one and the problem is still happening. Used to reset after I restart the car but now it won’t.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502907January 21, 2023
UNKNOWN OR OTHER
My Hyundai sonata hybrid has always experienced issues with a loss of power as well as warnings illuminating on the dashboard which also would result in a check engine light and occasionally a complete shutdown of the car. When this issue was experienced a simple restart of the car would make it run normal again-even the trouble codes would clear out of the system after the 3rd reset (also completely wiping the code history)I was lucky and the car began to “limp” and throw the check hybrid system warning within 5 minutes of a local dealership. They found that the HSG “hybrid starter generator” was faulty via a voltage test. They explained that the HSG would cause the complete shutdown and poor performance of my vehicle due to incorrect voltage. This issue existed for many years and the dealership was unable to identify the source of the issue. This is extremely dangerous and seems to be a common occurrence. I complained about this issue directly to the dealer’s maintenance managers as well as escalated the issue to Hyundai Corp they also were unable to determine the part was faulty over many years and even told me to just “reset and keep driving”. Please investigate this issue it can be found all over the internet with a simple google search. I have even met a gentleman in the dealership with the same year Hyundai sonata hybrid limited and he also was experiencing the same issue-they were unable to identify or replicate the issue when the car was left with the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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