Hyundai Sonata Complaints (2015)

1,208 consumer complaints on file.

#11549000October 9, 2023
STEERING
Steering Column making Clicking sound. Steering Wheel completely locked during a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548265October 4, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle displayed hybrid warning while moving through an intersection on a highway. The car's engine turned off along with the power steering and brakes. Had the light not been in my favor, I would have been unable to stop on a high speed highway with oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547770October 2, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I am 86 years old. I bought the car brand new so I am the original owner. I have kept the car perfectly maintained and garaged from the day I bought it. My wife is also 86. She and I are the only ones that drive the car. To date, it has 73,822 miles on it. The main issue I am having is random, unpredictable stalling and hesitation when trying to accelerate. We have also had unintended acceleration. This always happens at the worst times which causes grave concern for our safety. We have taken the care to the dealership here in Cape Girardeau, MO called Chris Auffenberg Hyundai. They've charged me $130 only to tell me nothing is wrong. I have continued to try to work with them and they now have decided a new fuel pump will fix this which is $730. I have noticed there are already hundreds of complaints on the 2015 that all say they have the same exact issues I am having but this dealership doesn't seem to care. Here is what I have read. "The most common issue in the 2015 Sonata lies with its faulty throttle control system, which can cause stalling, hesitation, and even unintended acceleration. Currently, there is no fix from Hyundai." My dealership will not acknowledge this even though it is public information. I feel like they are going to keep replacing parts and are taking advantage of me. [XXX] is the Service Manager at this dealership and I am not happy how he is handling this. Please let me know if there is any additional information I can provide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547288September 29, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Trying to break after being hit to prevent hitting another driver . Ended up hitting the driver still and my car ended up catching on fire .
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11547187September 28, 2023
ENGINE
This is the second engine that has been replaced for the same issue. It had a connecting road bearing failure & went into limp mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547040September 28, 2023
SEAT BELTS, FUEL/PROPULSION SYSTEM, ENGINE
The driver's seatbelt does not retract. The engine is burning oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547073September 28, 2023
ENGINE, ELECTRICAL SYSTEM
The contact's friend owned a 2015 Hyundai Sonata. The contact stated that while her friend was driving at 20 MPH, a motorist informed her that there was a fire visible underneath the hood. As her friend opened the driver-side door, the vehicle became engulfed in flames. The contact's friend was taken to the hospital where she sustained severe burns to the left side of her body. The contact's friend had her skin grafted from the right side of her body to repair the severe burns sustained to her left thigh and ankle as well as other parts of her body. A police and fire report was filed. The vehicle was completely incinerated due to the failure. The remains of the vehicle were towed to an independent tow yard where it was deemed a total loss. According to the fire report, the fire was caused by an unknown electrical failure malfunction; the source of the failure was undetermined. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was 71,820
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11546838September 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Car stalls intermittently. When at a stop sign or red light, then when my turn to go I step on gas peddle, car starts to go, then stalls. I have to let off gas pedal and step on it again to get car going. This is dangerous as it leaves me in intersection and vulnerable to oncoming traffic. I had a mechanic check it out and they cleaned Throttle body, but that did not fix problem. No trouble codes showing up apparently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544863September 16, 2023
ENGINE
over the course of this last year I've been in contact with Hyundai motors of America and my local Hyundai dealership after my 2015 Hyundai was showing signs of engine issues i was traveling along i-95 with my child at highway speeds when my car suddenly came to a stop causing panic and what could've been a tragic accident. had I wasn't able to regain control of my car. I was told to schedule an appointment which I did that same day taking my car in for service where I learned about several recalls on my car make and model. I was informed that a update was need along with knock sensor detecting software since that initial contact I've taking my car back to the dealer regarding smell of something burning and excessive oil consumption. my local dealership have since performed Nemours oil consumption test finding issues and picking and choosing what information is being sent up to corperate. I had the service manager tell me Hyundai is not willing to honor the repair unless my car engine brakes down or catch fire which is very likely. the service manager then proceeded to state I would in fact need a new engine eventually. "I have everything documented " which then I contacted Hyundai motors America for a second time and was told to return to dealership where a case was open not once but twice and ended up closed stating Hyundai motors America not honoring the extended warranty on my vehicle. this is very hazardous and concerning cause my car again on 9/15/2023 came to a sudden stop traveling highway speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544226September 13, 2023
ENGINE, UNKNOWN OR OTHER
Consuming 1 quart of oil every 2 weeks, which is about 800 miles of highway driving for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544187September 12, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
Hybrid car with various hybrid system failures that results in sudden loss of power while driving. this has occurred 3 times to me while on the highway (I-75 in South FL). Car suddenly loses power, could not accelerate but I was able to get off the highway safety. This has been reproduced at the dealer and they first replaced the hybrid generator then the hybrid battery and ECM and now it occurred again yesterday while I had 2 children with me and now they blame the transmission. This is a dangerous car that should be recalled and investigated for the true cause of sudden and unpredictable power loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543962September 11, 2023
FUEL/PROPULSION SYSTEM
Noticed a smell of gasoline in the passenger compartment and took it to my local mechanic. Upon his inspection he found that the gas smell was caused by a crack on the plastic connector for the fuel line on top of the fuel pump. He showed this to me and recommended replacing the fuel pump as the connector is built into the pump and there was no proven way to fix the leak. Said leak caused gasoline fumes to fill the passenger compartment and therefore a risk of igniting a fire in the passenger compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543021September 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car has had multiple issues with the hybrid system. I’ve taken it to the dealership about 4-5 times. They “fix” the issue but a little while later I’m having more hybrid warming issues. This last time I took it to a different dealership, paid for a diagnostic test, and was told my hybrid system was bad but because it was repaired too many times instead of replacing it, it’s no longer covered under warranty. The issue from the last diagnostic test showed the master brake cylinder was faulty, I replaced it but I’m still having the same issue. The mechanic I took it to did their own diagnostic test and it showed there is an issue with the hydraulic booster, high pressure accumulator short term charge. When I searched the issue, I’ve found that many people are having the same issue with the same car/year as mine. I contacted the manufacturer and they are still not willing to fix it even though it is a possible defect in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542871September 6, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2015 Hyundai Sonata. The contact stated while driving approximately 30 MPH, the sunroof detached from the roof of the vehicle. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The vehicle also experienced severe engine knocking and the vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced, and the vehicle was repaired. In addition, several safety features including the Lane Departure, Cruise Control, and the Forward Collision Avoidance system intermittently malfunctioned. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542623September 5, 2023
ENGINE
Engine light came on, checked the oil and there was no oil in the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542312September 2, 2023
ENGINE
I purchased a 2015 Hyundai Sonata from Carmax on 12/6/22 in Tinley Park, IL. The motor on the car went out on 8/30/23. I took my car to family mechanic to find out that the motor has a hole in the back of it. I had it towed to Happy Hyundai on 9/1/23 in Oak Lawn. I was by Happy Hyundai that they will not be able to look at my car for for 4-6 weeks. Carmax claimed to have did an all point inspection on the car but yet the motor went out. I’ve only had the car for 8 months. The motor went out while I was driving on the express way going over 50 mph. My safety and others around me was put at risk. Luckily me and no one was hurt. The only time the engine warning lamps came on while I was on the expressway and that’s when the car started to slow down while trying to get to the right side of the expressway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540559August 24, 2023
STEERING
While driving, I was in the middle of a left turn and had a reduction of the power steering assist system. I had to hit the brakes before entering the opposing traffic. I had to muscle the steering wheel to get out of the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540349August 23, 2023
POWER TRAIN, SERVICE BRAKES
I would like to write about my experience with New Port Richey Hyundai. I have owned a Hyundai Sonata Hybrid Limited since 2015. I take immaculate care of my car and it only has 65,000 miles. All maintenance has been done regularly and on time. For the last six months I have had a warning light and alarm going off for a few seconds once in a while, which shuts off my cruise control. I took the car in, in the spring of 2023 to have the codes read and no problems were found. Finally, In July of 2023, while my wife was in traffic it started again and totally shut off the car. Unfortunately, the brakes did not work as well. She was going up a slight incline and was able to come to a stop. The brake pedal went completely to the floor. The warning was about a Hybrid System Failure. It was very upsetting to her that her brakes failed when the Hybrid system had a problem. This should never happen! Once the car was towed to New Port Richey Hyundai in Florida, we were told that the car would be look after. The car was returned in the middle of July 2023 with a new electric motor installed. Everything was working fine until today, August 23, 2023. The same warning light that I brought the car in for in May 2023 is going off again. It only stays on for a second or two, so I don’t have time to read it. I really hope this car does not shut off again with no brakes when traveling on the interstate. As mentioned before the car has low miles and is well cared for. This should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540173August 22, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The contact’s daughter owns a 2015 Hyundai Sonata. The contact stated that while the vehicle was idling, the vehicle hesitated. The contact stated that his daughter had to depress the accelerator pedal to rev the engine. The contact then stated that on a separate occasion while driving at an undisclosed speed, the vehicle hesitated and stalled. Additionally, the contact stated that on another separate occasion while his daughter was driving at an undisclosed speed, the vehicle unintendedly accelerated. The contact’s daughter was able to regain control of the vehicle and depressed the brake pedal to stop the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where the vehicle remained. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539274August 18, 2023
FUEL/PROPULSION SYSTEM
Strong gas Odor from inside the vehicle low pressure fuel pump is leaking from underneath the back seat of the vehicle down the side of fuel tank onto the exhaust it can cause a fire fuel pump is cracked on nipple the pressure line connects to that runs to the motor on the vehicle repair cost is over 1000 dollars to replace the fuel pump to fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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