Hyundai Sonata Complaints (2017)

881 consumer complaints on file.

#11573535February 23, 2024
ENGINE
Had cruise control set for 75mph, and while traveling up hill, the car downshifted to maintain speed. After 10-15 seconds I noticed power loss and the check engine began to flash. Disengaged cruise control and pulled off onto the shoulder once I found a safe place to do so. As I was slowing down, there was a very noticeable misfire from the engine and was trying to stall out while still in motion. There was no knocking sound, nor was the car overheating. Once I was fully stopped, the car died and would not start back. Had the car towed back to my house. Replaced spark plugs because cylinders 2 and 4 were not firing properly. Also rotated coil packs around to see if they were failing. Cleared check engine codes but they immediately came back to misfires on cylinders 2 and 4. Did compression tests and found that cylinder 2 had 0psi and cylinder 4 had 20psi. Car was not low on oil and no other warning lamps were on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573515February 22, 2024
ENGINE
My 2017 Hyundai Sonata is burning oil. Originally when we realized that our engine was burning oil we were told that we need to get an oil change, which we did. Come back 1000 miles later, we came back and the engine was missing a lot of oil. They topped it off. We came back another 1000 miles later and we again had receding oil levels. They told us they are cleaning the engine. 500 miles later, on Sunday [XXX] our spark plugs blew. We got our car towed to the dealer, Spitzer Hyundai of Cleveland. Spitzer Hyundai is procrastinating and making stories. Each time we do what they ask, they want additional tests done to confirm the engine is burning oil. One of the employees told us at the beginning: we know and you know the engine is burning oil, but Hyundai needs to confirm that. Now the dealership is asking us to drive another 1000 miles again. The problem is that the spark plugs are shot and need to be replaced. They only need to be replaced because of the faulty engine. They want us to pay $700 to replace the spark plugs when it might fail again in another 100 miles. Meanwhile we have car rental expenses plus other expenses and a headache dealing with the company Hyundai and the dealership Spitzer Hyundai. every time I drove those 1000 miles i was always worried that the engine would stop working if the oil would burn out. My local mechanic is the one who diagnosed my engine to burn oil, and he said not to replace the spark plugs, because it will fail once again. Even if they approve the engine replacement they will probably want to charge us $700 for the cost to "take apart the engine and send pictures to Hyundai". The engine light has been constantly going on about every 1000 miles or so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572715February 19, 2024
POWER TRAIN, ENGINE
My 2017 Hyundai sonata burns oil rapidly, almost 400 miles it burns 5 quarts of oil. The engine stalls randomly and beings to mis fire. The car has stalled on me in the middle of the road with no check engine light or indicator that a problem is present. I have had to change spark plugs and coils far to offen and every time I have to pay the mechanical shop. There is a recall on the hybrids sonatas but not the gas ones. The dealer acknowledges that the car burns oil allot. Which I’ve been told it can lead to engine failure I have done everything possible. And I’ve spoke to other owners and I’m not alone. The vehicle hasn’t been inspected by others such as police. No warning lights appear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571945February 14, 2024
STEERING
Power steering failed as I was pulling in parking lot, with my son , have not brought to dealer yet costly to fix been told by mechainic,no warning whatsoever ever on gauges, luckily it didn’t happen on highway that I had just gotten off of 65mph could have been worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570933February 9, 2024
ENGINE
I purchased this vehicle with 79k miles less than a year ago and it has barely 90k. My engine light is on, vehicle stalls, and the error codes are revealing misfire involving cylinder #3. I go to the dealership for maintenance, and have kept up with it. Replaced the ignition coil and spark plug for this cylinder and nothing is working. It stalled in the middle of the intersection and I nearly was hit by another vehicle. Supposedly, there are no recalls but I also had issues with the vehicle burning through oil after 1,000 miles of getting oil changed. The dealership claimed nothing was wrong with car but they were so desperate for me to buy this car. Shame on Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569694February 3, 2024
ENGINE
My daughter wrote you earlier this week about the severe oil oil usage of her 2017 Hyundai Sonata. I am writing a follow up because I co-signed for her vehicle when she and her children were deserted by her husband. Since my name is listed first on her vehicle title and bank loan I have a special interest in the problems she is experiencing with her Sonata. She indicated in her filing with your department that she has had her local Hyundai dealership change her oil every four to five thousand miles which is true. The last time the oil was changed by the dealership was around [XXX]. When she spoke to the service department last week she was informed that since the VIN was not listed as being part of a recall there was nothing they could do for her. Yet this past week I put four additional quarts of oil in the engine. She and her children live with her mother and me. I can attest to the fact that there is no smoke from the exhaust when the vehicle is idling which would indicate bad valve guides. Nor is there smoke from the exhaust when the car is being driven on the road which would be caused by bad oil rings on the pistons. There is no oil being dripped on our driveway or garage floor which would indicate gasket or seals leaking, but the car is consuming oil at an alarming rate and we need your assistance with this issue. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569704February 3, 2024
ENGINE
While driving on the highway the car began shaking, the check engine light came on. After guiding the car to the shoulder, we turned the car off and back on after a few minutes. The engine was completely stalled when we turned the car back on - multiple dash lights were on (check engine, oil, and battery were the ones I remember); the car would not accelerate, when we attempted to drive slowly the car, in drive, started rolling backwards/downhill and would not accelerate at all; and the engine was still idling shakily. Car was towed to a mechanic who diagnosed an engine misfire requiring engine replacement. Hyundai dealership denied this as a warrantable issue under Extended Warranty TXXI/TXXC/Service Campaign T3G. This vehicle is a well-kept 2017 with only 90k miles and should not have had this type of engine failure except as a result of poor manufacture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569152January 31, 2024
ENGINE
Engine has been burning oil I kept taking it to Hyundai to get it repaired and do the trial test to get it fixed they refused to repair. Engine has now blown I would like my car repaired I want to keep it. If possible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568759January 30, 2024
ENGINE
Twice in the past two months the vehicle enters a rough low RPM. Will not respond to the accelerator and the engine shuts down. First was in a parking lot the second while driving in school zone traffic. Was able to safely get off the road the second time. The parking lot I waited a few minutes and the engine ran normally. Same for the second time, waited a few minutes and it would not start then a few more minutes it started and ran. Both times all dash warning light lit up but just for a few seconds. If this happens at highway speeds a good outcome seems risky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568488January 29, 2024
ENGINE
Last week as I was driving the engine oil warning light came on. I pulled into a parking lot immediately and turned off my Sonata. After a few minutes I checked the oil and found no oil on the dip stick. I added oil and returned home where I checked online and discovered that there was a recall for Hyundai Sonatas using or burning excessive amounts of oil and ruining the engine. I called my local dealership and was told that my VIN is not included in the recall. It cost thousands of dollars to repair or replace an engine. How could my VIN not be included? The dealership offered no help. I go to the local dealership to have my oil changed every four to five thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568255January 27, 2024
STEERING
I was driving the vehicle with 2 other occupants onboard on [XXX] towards US-101. The EPS warning light already came on after entering [XXX] from [XXX], but initially, I didn't think it was much of an issue. As I merged to the right lane in preparation of entering the highway, the steering began to feel very stiff, so I immediately made a right turn into a local street when there was a little bit of steering left. As soon as I pulled over, the steering locked up completely, and both the EPS warning light and the dash display's lane-departure system warning were activated. Luckily no other vehicle or humans were endangered at the time. I put the car into park and powered it off. When I powered it back on again several minutes later, the issue resolved itself and I was able to continue driving with normal steering, and steering remained normal after several power on/off cycles which included both local and highway driving. Come to think of it, ~3 months before this incident happened, I already noticed occasional stuttering of the steering wheel and humming of the EPS assembly when the car is stationary or at low speed. I took the car to a third-party repair shop on the next day since the Hyundai dealership appointment is a week away at the earliest. They ran diagnosis before telling me that the steering sensor in the EPS motor assembly failed, and this happened very frequently for 2017 Sonata Plug-in hybrids. This happens so often, apparently, that Hyundai issued service bulletin [XXX], but this very much looks like a recall to me, as when the system fails, steering is lost completely, and could cause great harm to myself as well as the occupants onboard, not to mention other vehicles around me. I was lucky that it happened before I entered the highway and also had a place to pull over. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568270January 27, 2024
ENGINE
THE ENGINE WOULD BURN UP OIL NOW CYCLINDER 4 IS NO LONGER PROPERLY WORKING AND I NEED A NEW ENGINE. STARTED IN AUGUST 2023, NEEDED SPARK PLUGS AND FUEL LINE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567578January 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I'm reporting the growing concern of my engine having rod knock or seizing . It has been burning excessive oil since I bought it at 80k miles. I have reached out to hyundai and they have denied me any help as the vehicle is past their 10y/100k mile warranty. Although my vehicle has extended warranty up to 150k miles for engine seize or rod bearing failure through them. There's no warning lamp but the piston slap noise is getting louder, I'm scared this problem might leave my family and I stranded in the middle of the night. Also scared that it can catch on fire due to almost running with no oil. I have to do my oil change every 1200 miles, instead of 3000. corporate hyundai has denied any type of assistance, I went to a dealer to get it checked out and they insist without proof of oil changes there's nothing they can do, i do them myself on all my cars and I'm VERY on top of my maintenance. I have scheduled an appointment 02/07/2024 to try and diagnose the growing issues with the engine itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567473January 24, 2024
ENGINE
Drove vehicle to Arkansas one way checked the oil it had burned out replace with a full 5 quart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567477January 24, 2024
ENGINE
has went less than a 1000 miles car had full oil change on 9/17/23 had to add 4 qts of oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567481January 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM
During travel on highway (~60 MPH), the vehicle suddenly lost power and the engine stopped functioning properly. The effect of the problem was that the vehicle began to 'buck' - as if the engine was having significant trouble running continuously. The engine light then illuminated solidly (not blinking). The vehicle slowed from lack of power and I was forced to move to the right lane/break-down lane through high speed highway traffic (NJ). I was able to travel /limp a few miles slowly to the next exit and get off the highway to a gas station. The engine ceased operation upon arrival to the gas station. The vehicle was towed to a mechanic who diagnosed the issue as engine failure. The vehicle was towed to a Hyundai dealership for diagnosis by the manufacturer (Denville, NJ). The diagnosis was 'engine failure'. No conditions existed prior to this event. In the recent past, the spark plugs and ignition coils were replaced. The vehicle had ~140,000 miles but it was used every day and was maintained very well during its life. I am the original owner. No insurance claim has been filed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567482January 24, 2024
ENGINE
engine burned up oil just had oil change 9/17/23 had to add oil to add 5QT of oil to engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567485January 24, 2024
ENGINE
had to put in 5qts of oil due to engine is burning the oil just had oil change 9/17/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567489January 24, 2024
ENGINE
Engine went through 5 qts of oil and had to refill on 8/31/23 had the oil changed by Hiley Hyundai on 6/17/23 they entered the wrong mileage during the engine consumption test
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567499January 24, 2024
ENGINE
had the oil consumption test done it failed and has been putting oil into the engine every 1000 miles or less due to engine burring up the oil had Hiley Hyundai due and oil change on 6/17/23 had to add 5qt of oil to engine on this day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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